Anyone else upgrade phone plan. To unlimited every day plan and having issues? My plan was upgraded because of upgrading to newer phone. So being no clue when these phones will be in the plan was changed and now with current phones I have constant issues. Anyone else? Current phones are S10 & S10+

I made my way into the US Cellular store not too happy with my phone service. I was lucky to have the Retail Wireless Consultant, Darahn to assist me with my problem. Not only was nice about it but he seem to go the extra mile. I do not know if its fixed yet but I appreciate the professionalism from the young man. He took the time to look at my phone and answer any questions I had. It seems to be a rarity these days where you can find help like that. I feel confident that if if it acts up again that he will do his best to get the phone right.

My cousin, Ludwick Hopper Wiesner, pretended to look after my mother, (who is a recently 66 year old widow,) asked my mom while under duress where my recently deceased father kept his stash of his cash, roughly around $30,000 ostensibly to pay for the funeral services. He pretended to pay out of his own pocket, but he used my dads money. Thats fine. But, he has kept my parents money, he tried to keep moms ID and dads wallet. He offered to buy mom a new phone, out of his own pocket, all the while he was using my dads money and slowly attaching his name to everything; phone service, emergency contact for her new apt, pharmacy, bank account, etc. Meanwhile he changed the locks on her house and, long story short: I called us cellular to find out when her bill was due each month, only to find out that the phone and service fees she paid for out of hers and my dads pocket is in his his name, thereby making it impossible for us to receive any information on the phone she paid for. I went to us cellular on the outer road and the 2 ladies working stayed and helped us get her a new phone and phone number in HER name. I wish I could remember their names. They went above and beyond to help my distressed mother. I highly recommend this location.

Not a single staff member acknowledge my daughter nor myself during the 56 minutes of waiting to purchase phones. They had 2 staff members the last 20 some minutes talking to each other and still nothing as my daughter already had her case in hand and phone picked out. We decided to lay the items down as the 3rd staff member walked her customer out and chose not to say anything to neither one of us. I have never had an issue with this store until now. And I was there to get 2 phones and accessories🤷‍♀️

The customer service rep was fantastic. She handled everything in a very professional manner

Always great people here. They go above & beyond to help !

Very friendly staff and they are willing to take their time and help you and get your phone straighten out and you back on the road.

Loved it very well

Fast service and nice lady

Everyone is always quick to complain about poor service. I would like to say that I went to the local US Cellular because of an issue with a broken phone. The representative was very helpful and pleasant. Thank you so much for fixing my problem and for your positive attitude.

Very helpful and upfront. No secret charges.

A bit understaffed for the volume of customers leads to some pretty long wait times. Other than that I have always had good service here. Helpful staff who, for the most part, are knowledgeable about the equipment and services. Would give a much higher rating if not for the wait issues.

Amazing, had to switch itty phones since one was dropped and the screen was shattered, she was very prompted, polite, personable, knowledgeable and made sure everything was done in a timely manor without sitting board in silence or being talked to death at the same time lol she was fantastic!!!!!!!

This is the only location you should choose in Moberly. The staff is very friendly and helpful here.

DARAHN WAS GREAT AND VERY POLITE

Wonderful.the customer service i had was wonderful.

Brennan Clarke 5 star ask for him

I wish 0 stars was an option! Customer service is non existent with this company. When ur phone stops charging 3 months after u buy it they tell u u have to deal with the manufacturer to get it replaced. When u can only use speakerphone to make a call u have to send the phone to the manufacture for warranty. The only thing they do here is rope u into a shity agreement with phone service that is worse than a prepaid service

They are awful! It is a hassle every time you walk in this place! The staff is rude. Not to mention you have to wait forever before someone even speaks to you.

You will waste hours of your day here. Youll spend alot of time and money that is not worth the service you get. Kinda like going to the emergency room.

Joining US Cellular and porting over the phone number to US Cellular has been very frustrating.

If you like to wait

Wasnt happy asked several questions and was referred to their 800 number was a little upset with that response like why cant you do this?

Took Care of our problem quick and efficient.

Good