The staff here is pretty friendly and willing to help point you in the right direction. I love the selection of novels and notebooks here. There is a coffee shop inside the bookstore to the left as soon as you walk in. I haven’t tried it yet, but the coffee smells pretty good. We often like to stop by to browse the business books area in the back. It’s also easy to order online or set up pick up at the store. Good experiences so far!

I know that we love the e-books, but this place is Perfect to find print books and more, there are lot of stuff there like maps, notebooks, jokes, boardgames, t-shirts and there is a coffee shop inside and the coffee is really delicious.

Just left the coffee place after standing at the counter for 10 min without even being acknowledged or at least someone to say “hey will be with you soon “ nothing!!!! There were 2 ladies working and just one customer in front of me that ordered and left…. And then was just me waiting for someone to take my drink order, the place was empty and just 2 ladies behind the counter doing their best to ignore I was there waiting for 10 min, staring at them the entire time! They won I left and went to Starbucks!

Took the youngest for her birthday. Service was very good. They had everything she wanted.

Very nice clean store. was rather busy but think an event just happened at the coffee shop. But was still pleasant

The staff is always, without exception, friendly and helpful. My main gripe is that the horror section may as well be renamed the King-Koontz section. Most horror fans have already read plenty from these two, so itd be fantastic if management would see fit to broaden the available authors.

Love the store itself. I think they could use more help but the staff that was there was friendly and helpful. They have a little coffee shoppe inside the store and you can order a hot coffee, iced coffee, latte, or frappe. And sit in the little eating area while you read a book. They have other items in there as well, besides books. Lots of neat gift ideas. They have a very large selection of books. It has become my childrens favorite place to shop. Plus I like to shop there as well. Looking forward to our next visit to BAM

Nice and pleasant atmosphere to be dining in. Great food, and a great menu with food to choose from.

I am avid reader and do not like reading on computer due to eye problems. This book store has the best deals in price and a large selection of genres you may add to your personal library at home and reread at any time.

While I enjoy shopping for books at BaM, they have scammed me into getting their magazine subscriptions at check-out. I was told that this would only be a 6-month subscription has now turned into a 3 year long problem. I have never received a single magazine, I am charged every month for them and no one is able to give me a straight answer on how to cancel them. Their customer support center (which is international) can not help because we can not understand each other. The employees in the store have promised on three different occasions that they would handle it for me but it never happened. The magazine subscriptions are a scam and nothing but a headache. I DO NOT recommend this service under any circumstance!!!

Store is great but honestly the staff that I delt with was rude. Just reminds me of why I do not go to the Mobile location.

I love to just go in and browse through the whole store and see the different types of books and subjects they have. I have never left the store empty handed.

Great customer service & prices

Found what I needed. Good customer service. I do feel like they should mark the books that have rubbed spines down on clearance.

Was looking for Bible Comentary. They did not have one

It was a bit busy today because of a Pokemon game meeting and a little louder than normal but still always fun to browse and see all the books. They are pricey for my taste. But I still enjoy coming and looking.

Everything was excellent it was a very quiet comfortable environment.Except for being a tad bit too cold.

Great selection. Cashier friendly but spent entire checkout experience trying to get me to join promotional programs

Very Helpful & Friendly staff! A bit smaller of a location than we have moved away from (especially the sitting area). Seems to have a lot of other items instead of mostly reading books.

Its amazing how the books have sections and the toy brand

A nice bookstore with lots of books in every genre. If you like comics this place has an impressive amount compared to other bookstores.

They have a huge selection of books and an assortment of other things. They sell games,puzzles, toys,mugs. Its a great place to get gifts or licensed merchandise too! The employees are very helpful and the store is clean and tidy. You can get good deals on childrens books or coffee table books during their sidewalk sales! Love this place!

Get place to get lost in all the great books. Love it.

Always a nice slightly over priced exsperience with the traditional high pressure sell on the spend 25 dollars member club to save a nickel...at check out

Wonderful book store. I love how organized the store is and the workers were very friendly and helpful.

Love the place, a lot of books of all types

I love books and I love walking through the store and looking at everything!! Plus everyone is so helpful!!

Store was clean and, from what I could tell, was organized. But....although a facial mask is required inside the store, it was not enforced at all. Within 5 minutes being inside the store, an older man walked from the back of the store to the front, passing 2 employees. Neither of which said anything. Ten minutes later, in the cafe, another older man came face to face with an employee, made a purchase, sat down for about 30 minutes. No one enforced the rule. Why bother having sign up, if no one enforces the rule. Going to go back to buying books from Amazon.

I go for the smores frappe

The store could use some tidying, but it was a nice store. It had a wide selection of books, movies, comics, and toys to entertain children. The staff were friendly and all seemed to wear their masks properly when I was there.

I like it just a good place to hang while looking for a good book.

I love the environment there. Employees are so helpful

Had the books i wanted on sale, SCORE !

The sales are the reason I go. My biggest reason for taking a star is because of two reasons. When I went looking for help, I could find none. And they arent using the main check out area. They check you out at the coffee bar with no signs saying or assisting on this.I wish the local schools would supply reading lists to the book store as well. It took all summer to find out and by the time I did they were sold out of the book with no decent order options. Points to the staffer that did try and assist me.

The staff was very helpful, and great to talk to, very knowledgeable about where to find what I needed.

Always great customer service ty

I love the store so much but the staff wasnt really the friendliest at the register :/

They buy used books. I only go in there for that. They hate trump and their use of politics is improper.

Plenty of good books, and a sale!

They really need to get pastries back in Joe Muggs. Also, why no bottled drinks for sale? Cant lay that one on Covid

Very helpful young lady there

As always, a clean store friendly staff, and most of the books that I coukd ever hope for. Whats not to love?

Be sure to check your receipt they scanned the wrong price four times. Had to go back for them to fix it

Super nice staff!!

I accidentally purchased a $25 loyalty program membership. I was distracted by my 6 year old when the offer was made. I thought the program was free. When I discovered my error, I returned to the store and the manger promptly refunded the membership. I appreciate them doing the right thing, and I imagine that attitude carries over into other parts of their business.

Couldnt find any help. Had to go to cashier for help.

Terrible, Godless place that shouldnt exist.

Not a great experience. Went to look for Bibles for me and my husband, and ALL the versions are all mixed up. Took me a while to look through multiple shelves with all the versions mixed up. Very frustrating and took a lot of time. Really need to keep same versions together.

Nice book store. Staff friendly and helpful.

Associates are friendly and available, good selection of books and a lot of other cute little things you would never think to look for but catch your interest anyway. Found quite a few unique items to put away as gifts. The store is not completely organized, but I think that adds to the charm and makes it a comfortable place to be. I will definitely be back.

Love this place, I try to go as possible as I can. Now that I know they have a local section its made it even better they are always nice and make sure youre well taken care of. Pretty much they have anything you want and if they dont have it they will order it for you definitely recommend coming here

Friendly staff clean store

Had some coffee, sat and read some good books.

Nice store but the employees are rude, disrespectful and apathetic.

Nice place. Good books. Friendly staff. Some shelves need organizing.

Always Enjoy Shopping There ... Great Service ... Great People ...

Great selection of magazines and very friendly staff.

Great place, quiet and clean place to get some work done.

One of my favorite places to go. I love books and comics and this is the place I get them from. Its very nice and clean, the service is great and all the employees have the best customer service. I recommend everyone to this place. Also a great place to go get a book and relax at the coffee shop and read.

The employees helped me find what I needed very fast

Really helpful employees, but the 3 books I needed they didnt have! They couldve ordered it, but I went home and found them all on Amazon cheaper and free shipping!! But if they have it IN the store, I would definitely buy from BAM!!

Clean, friendly and helpful staff

Great team working there,! A membership change was breeze. Also very informative when asking about a rare set of books..

Great place to shop and unwind. They have great deals and specials on books everyday. My son loves to go there. Cant blame him I like it too.

Great selection and always helpful staff!

Ive never had a bad experience here. They have so much to choose from and the staff is so friendly. The only problem I have with books a million is how difficult it is not to spend all my money there.

I was able to get my daughters summer reading books at a discounted price.

Always love this place

Giving 3 stars because it was in the middle of a remodel so a lot of stock wasnt out on shelves. Also, no employees spoke to me the whole hour and a half I was wondering around. Besides that it had a decent selection of books. Hopefully after all is done it will be more stocked.

Book not in stock

Always friendly staff willing to help you in anyway find what youre looking for

Great store. I have personally always loved BAM! But this one shines. All of the employees are extremely helpful without being intrusive, there is a great selection of books, and the place has an amazing atmosphere. I highly recommend visiting.

Grrreat selection and super helpful staff. I particularly love browsing their well stocked shelves.

Ugh! I hate when people try to sell me a million other things when I just want to check out with my one book and go home to snuggle on the couch and read.Its a very clean store! The people who work here are nice and helpful. If your looking for a book, very big probability it is here.... but most likely you are going to overpay for it.Amazon is cheaper! And you wont be charged for magazines you didnt want in the first place. .. yeah these people gave some magazine companies my payment info and charged me for the subscription, I didnt even get the magazines as they where shipped to my old address.Be careful here!

Great place!

BAM is great however Joe Muggs coffee shop is HORRIBLE!!! The coffee I ordered was one of the worst coffee drinks I have ever had. DO NOT get coffee here! But if you are here for books definitely come here. Also they sell used books at 50% off. Great bookstore, horrible coffee shop.

The store was clean and quiet. The staff was easy to find, knowledgeable, and very helpful. We enjoyed our trip to this store,

The staff is attentive in a not condescending way. They are very helpful! They have so much good styff over there! I came up a few dollars short on a book, but I was able to put it on hold for the next day! I love that store!

A few of us showed up last night for a Harry Potter event we had seen on Facebook. Well, the employees were not really expecting us, but they set up, had prizes and activities and even though there were only six of us altogether, made sure we had a good time! Special shout out to Shepard, our coordinator.

Busy place! Got everything a reader could desire. Not cheap!

Employees are very helpful. Could use a bit better organization, and stop with the add-on mess at the register. I had to refuse three things before I could pay.

Sadly, this location practices intimidation tactics. The following was observed during my first visit to this location - enthusiastically greeting one group of customers while disregarding another group of customers, following a certain demographic of customers from isle to isle while disregarding the couple with the giant purse placing multiple books inside her purse, asking if a customer needs help multiple times after being informed that no such assistance is required, rude customer service at checkout. Not sure if this location has high shrink (theft) problem or this is how BAM employees are trained. Whatever it is I will not spend my money at this location again.

Overall real nice place but there is a old guy there that his tone was really rude. Not sure I want to go back. Everyone else was really nice and helpful.

Peaceful and Customer Service Focused.

This place could easily be my favorite hangout! I love the people who work there. Its pleasant to get a coffee and read in a quiet corner. They have free WiFi, too. You can also find a variety of unique book related gift items. I think I visit this BAMM 3 times a month.

Very nice workers. Clean place. Cool stuff. I love BAM

Most employees are nice; fairly board selection, with the exception of Islamic knowledge and lifestyle books (but, it is Alabama).

So clean. So well stocked

Great store! Had what we wanted . Friendly and helpful staff. Well organized. Wonderful!

Wonderful. Fabulous. Excellent. One of my favorite places to go!

Got there a few minutes before the buy back promo deal ended and waited around for the salesperson flirting while supposedly checking someone else out so I causally stood by and looked at displays to give them time and not be rude. At the end of the day, small talk is a given at any business but don’t put flirting over other customers, didn’t even give me a brochure I had to go to the cafe side because he didn’t take out the time to take care of me. So I drove over here unaware there was a time limit and wasted my time trying not to be rude while your flirting on the clock.... next time I’m blocking, next time I’m going to be that rude customer. Exactly why I don’t want a membership

I love coming here, its peaceful and theres a lot of choices from books with moderate prices and good deals. I also really like that theres the Joe Muggs inside along with seating that way I can grab some coffee while looking for the perfect book to read and be able to sit and relax. This is one of my favorite places to go

They call this Books-A-Million but they dont have all the books youre looking for in the store.... I feel they need more older wiser employees working here, thats knowledgeable about whats going on... That being said, they can get someone to update their library and add more older books thats missing.... You really come out better going to a regular Public Library in Mobile.... If looking for some of the books of interest they can not be found or ordered from their computer Library while in store.... ( not saying they cant order books) but some selections that youre looking for on their computer cannot be found... Yes I witness this, it shouldnt be Books-A-Million maybe books of a hundred thousand...

They moved from the best location the mall, to West Mobile. I like the old sign which says Books - A - Million on the building, nowadays says, BAM. It gets worse. The salesman who I encountered with was nerve wracking. He tried to sale me everything, except the vehicle he came to work in. Its best to order your merchandise from this store.

Great place to relax and chill. Good customer service

I love this store!

If you have lots of money and love to read its the place for you. Very expensive on everything even the clearance is high

Love this place but buying anything is a painful process. First, they ask if youre interested in becoming a member (pretty typical of other places, so sure). Then they go ahead and try to get you subscribed to three different magazines.Initially, it seems like a small survey but turns out they are subscribing you for those magazines where they proceed to ask for your information (Name, Address, Email, Phone). They may be free trials for a month or so but you get subscribed with automatic payments. This kind of behaviour is completely unacceptable, comes off as sleazy and can easily make an already awkward moment more so. If they try to get you to circle any of the magazines, just tell them youre not interested.

An excellent selection of books and non books items. Staff was knowledgeable and friendly.

Great customer service! They bug you about spending $24 a year for a membership. Overall, good experience and good prices!