I need to give them 100 stars! 5 stars are not enough at all. Lucas was my dealer and he was super professional!!! I had so many bad experiences with Toyota dealers in NYC. Im sure many people have been experiences that especially during this shortage of cars due to the Pandemic. Dealers are very aggressive now. As Id had so many bad experiences, I was almost giving up buying a car. But Lucas who I requested an online inquiry before called and told me that they just got a car Ive been looking for. I was about to say no, Im not coming. But Just in case, I checked the reviews of Interstate Toyota and they got really good reviews! And newest review was about good thing about Lucas. I gave a try because the dealer who is calling me is Lucas. I drove up on the day he called me ( I was already under lots of stress) But Ive realized that the dealer from Hillside Toyota in Jamaica Queens who kept my previous cars registration which I wanted to use for trade in to buy a new car. The Hillside Toyota did not even tell me about it. They just KEPT it secretly. I was really, really upset when we found out when I was about to buy a new car at Interstate Toyota. Lucas was incredibly calm, helped and managed the horrible situation amazingly. After I bought a new car, it was already dark but he even helped to unload stuff ( I had so much stuff!) from my old car and to load to my new car! I felt so bad already for him that I took so much of his time but he still went through everything about my new car. He did not rush me at all. Under such a stressful situation, his honestly and professionalism gave me such a relief and I can not thank him enough!!The financial manager, Glenn was great as well! I had to rush him because I needed to head back to the city with my son who came with me as it was getting dark. But Glenn did not make any expression of frustration and was super nice throughout. He explained me very well about the financial plan but he did not push any other optional things that usually other sales persons would do. Of course he did mention those as its his job but when I said sorry. I dont think Im gonna take that, he was just no problem!. I could totally trust them. The office is very large and clean. Plenty of parking space as well. I know that people in the city might not want to travel to Interstate Toyota because its not in the city but you have to! Its only 40mins drive and you can buy your car in such a stress-free situation!! They are very honest people and treat each customer with respect! Even a crazy lady from the city like me rushing, panicking and watching her sons homework during a car purchase! lol I highly recommend Interstate Toyota! Thank you, Lucas and Glenn for all you guys help and patient!!

The only dealership I ever purchase cars from is Interstate Toyota. The staff is exceptional and knowledgeable. Mike Quinones is my go to guy! He gets the job done and follows through to get all the paperwork processed and makes buying a car a breeze. The entire dealership is customer driven from the front desk greeter, to the professional finance department and service area. Email/text reminders are sent to assist customers with vehicle maintenance. I appreciate this top notch service and will only do business with companies like Interstate Toyota that actually care for and respect their customers.

Awesome experience! From the minute I walked into Interstate Toyota I was greeted openly and helped right away. The sales rep Tony made sure I was comfortable and he really worked with me to find a car. So happy I came into this dealership because the manager and sales rep found me a car on my dreams and a few hours later after filling up the paperwork I left the dealership with a brand new car!! Beyond happy with everything and would 10/10 recommend everyone to go there and check it out!

Friendly staff. Very courteous. Theyve just done a major overhaul and rebuilt the service area. They washed my car after it was serviced.

Had an awesome experience at Interstate Toyota. Awesome staff especially Lucas. I worked with Lucas at Lia Toyota and decided to follow him at Interstate Toyota as a result of my positive first experience with him. He was so friendly, honest, and helpful, and made sure I got exactly what I wanted during a time when inventory is slim. I highly recommend anyone looking for a car to go see Lucas at interstate, he will make the process so easy for you :)

Made selling my old vehicle an easy process. Friendly and helpful staff. I ended up purchasing a vehicle from them as well. They were willing to meet my budget. I highly recommend Interstate - I’ve been to other dealerships who don’t follow up after a deal is done; my experience here was very different.

I brought my 2021 Toyota Camry in for routine service & everything was done quickly & effectively. I left my car because I was at work & I was able to pick it back up within an hour. I asked the serviceman about taking my car through a quick car wash & he was more than helpful with that.

I can’t thank Lucas enough for taking the time to help my brother out with his new car. He was excellent and very helpful and informative. I recommend anyone going to Interstate Toyota to ask for Lucas !!

I went to buy a car at this dealer, there were only three cars inside and lots of used cars outside. I saw a sales person from India hiding— are you a sales man? What do you need? He replied…I asked him questions, what is the most economic car in the the 20000 range, we don’t have anything. I just saw your website I replied ( Camry/ Corolla) oh those are small cars! Well I am not there to buy a boat. The man didn’t want to sale and on top he said we have to pay $3500.00 over the retail price because there is no production.For that price they are asking buy yourself a Tesla 3 and you save on gasoline.To make the story short, I bought a nice Honda CRV, low miles from Carvana. Certified and in minutes! People do yourselves a favor, don’t waste your time there.

After looking at options at a few dealers I came in an hour before closing on a Saturday. Tony, the sales associate, was excellent to work with. He was professional, courteous, helpful and efficient, and I got a good deal on the Highlander that I wanted. I was in a new car in less than two hours - Tony and other staff stayed after closing to make sure that everything was set up right for me to drive home that day. Also, a big thank you to Glen for setting up the financing that I was looking for. All in all I had a great experience, and would highly recommend coming to Interstate Toyota if you’re thinking about a new car.

I wish I can give this place zero stars. How unprofessional is this place. They completely ruined my first experience of buying a car. I had a terrible inexperience salesman who lied right to my face. The manger was absolutely no help. I highly recommend no one goes to this terrible dealership. There is plenty of other Toyota dealership, please save yourself the trouble and do NOT go to this one Only professional their was they guy who finalized the payment.

Very impressed with everything about interstate Toyota but especially the sales person I was fortunate to have, Tony Parai. He was just fantastic through the whole process and made it the best car buying experience Ive ever had.Dittos for Robert.

The service waiting area is clean and comfortable. The wait times are about average here. The prices for maintenance are very high compared to other dealer service centers.

I had the pleasure of working with Stefan R. and Fabio for the purchase of my RAV4. Stefan was extremely knowledgeable about the vehicles, the differences between trims and financing options. He was very patient as I contemplated which vehicle to purchase and did not push me to make any decisions. Fabio showed me all the financing options and incentives available to make sure I felt I was getting a great deal. They also offered a great price on my trade in and made sure the process was seamless. All in all, I was only there for a few hours and didn’t expect to leave with my new car the same day but they made sure it happened. I am extremely satisfied and would highly recommend purchasing your next vehicle from Interstate Toyota.

Best Toyota team I’ve experienced. Best collective of auto professionals I’ve experienced from the many auto companies I’ve spent money on.Give them all raises !

Honestly one of the best experiences Ive had with a dealer. I received superb customer service from the GM Teddy, sales manager John and salesman Angemil Garcia! Would most definitely recommend to all my friends and family. Very happy with my purchase.

I have been a customer of Interstate Toyota for as long as I can remember/ as long as I could drive. I have dealt with Ricky and Orlando in service for years, and they’ve always gone above and beyond to ensure my car was getting the best care for a fair price (they kept my car alive and running for nearly 20 years!). Most recently, I had to lease a new car, and I had the pleasure of working with Greg H in sales who was nothing short of spectacular. He was patient, kind, honest, informative and really made sure to give me the best deal he could. I would recommend this team of individuals over and over again. They have shown time and time again that they are all professional, honest, courteous, kind and fair.

Honestly one of the worst experiences I’ve ever had buying a car. These people deceived me. The car came with a CarPlay/radio problem which they did not tell us about. I only found out after getting home from buying the car. That means the car wasn’t properly evaluated & they pretty much made paid way over what we should have paid. I feel cheated & deceived. I have a problem with an EXPENSIVE car from day 1, where a key feature doesn’t even work. & some of the people there when I told them of the problem were RUDE and unhelpful.

Amazing experience overall!!! Highly recommended.. Ricardo Abinader (sales person) and John Ramos ( sales manager) were amazing from beginning to end. Everything we spoke about did not change or alter. All was very straight forward. They both made my car experience smooth and fast. Had a phenomenal experience!

Absolutely horrible service and dealership. Dont go here ever. They pressure and coerce. Misguided us about warranties and flake on the servicing. Dont ever go here take your hard earned money elsewhere.

Lisbeth was super helpful and a sweetheart. She answered all of my questions and made the process so easy for me.

It was our first time to have our car service there we felt like we were number one the whole time we were there the service advisor was very helpful and I appreciate 🙂 that looking forward for the next visit.

John Ramos, the sales manager. He has been very helpful with me purchasing my first and second vehicle. He was very professional, fast working and helpful with the purchases. He worked very hard to help me get my dream car. He is very amazing at his job and I would highly recommend Interstate Toyota to my family and friends. The service department is very welcoming and helpful. Richard Espinal was also helpful!

I’ve had a very pleasant experience with Mike! Also wanna shout out Juan! Thank you Toyota for a great experience!

I’m very happy with my new Corolla Hatchback. The sales staff was very helpful and transparent in the way business was conducted.

From sales to parts to finance to service. Everyone is so friendly and happy to help! Its very hard to Find that in a dealership. I would defiantly recommend coming here if your looking for a car! I have a great experience every time!

Newly renovated facility. Beautifully done. Excellent service. Many years of experience. Also, the staff is mature and very knowledgeable in their Toyota autos, SUV, etc. Stop in they would to meet and chat.

Again I go to get a simple oil change. I make an appointment and ask the girl how long sine I have an appointment. She tells me about an hour and 15 minutes so I take a 1:30 appointment. My car was ready at 3:00. I didn’t leave until 3:15 and I had a 3:30 appointment. I was late for my appointment. But the problem was the service advisor. He was too slow to get my paperwork. Never received my multi point inspection. Two printers were not working. Why make an appointment if your not going to be ready in a timely matter.

Had a pleasant experience at Interstate Toyota. Strongly recommend working with Tony Peraj as salesperson .Thank you for great experience

Going to interstate Toyota has always been a pleasure. They are very kind, helpful and care about the vehicle you are buying and whether it will benefit you or not. The experience is always very welcoming. I highly recommend going here and getting your vehicles and your kids vehicles. My experiences has always been amazing from the sales department all the way to the service department!

I Had a Great Experience With Mr Azfar Hameed he shows u every single car with all details .Who ever looking car please ask Mr Azfar if you looking best Deal .

I was at the Interstate Toyota dealer in Monsey/Suffern couple of days ago. As always the service was great. Anthony is always a pleasure to work with. There was another customer there who was singing the praises of Ricky, her service person. I agreed with her. The new waiting area is wonderful, modern, and comfortable. The work was completed in a reasonable amt. of time.

Waited over 3 hours today for completion of service; after over an hour from arrival, rep informed me by phone that they found a nail in one tire. Since I was going to fly out the next day I had no time to get a tire elsewhere and had to use their service to replace the tire. Another large expense I didn’t need. I wanted a diagnostic done on front cameras. Was told it wasn’t covered and I would have to pay for it so I didn’t have it done. Odd that it’s not covered, because it’s a safety issue. Finally, I was not notified when car was ready and found out on my own. Rep claimed she called but I never got it. An off day for the service department.

Great service. Service Advisor,Ricky Bouloute, was fantastic. Resolution of my problem was quick and to my satisfaction.Just had 5000 service, 10/19/21, and all was done in a professional manner. Great service Dept and advisor.

Very professional, very knowledgeable and a seamless service experience. My go-to for servicing my vehicle.

I love this place, it’s a bit far for me but it’s a nice drive. They work fast and very helpful in explaining things that you don’t understand. They provide you with paperwork and pictures of your car to see for yourself. Definitely recommend this place to others.

Bought 2003 Camry from Interstate! And I must say I had a great experience working with the dealership. Professional service, great ambiance inside and they made sure that all my questions were answered. Highly recommend!

I was seen immediately upon arrival by the team and promised to have work done within the hour. Work was completed on time and team was pleasant to work with.

Ive never had so much of a headache in my life running around with a dealership that caused me so much trouble.Sold the car that I was promised the night before my appointment, couldnt find anything in my price range so we had to go to Connecticut, didnt even have my correct phone number saved. Mailed my registration to the wrong address. doesnt have a tow truck, got mad at me for not having triple A, and wanted to charge me $1300 for a $400 part that took my dad 20 minutes to install.

Excellent service. Lisbeth is a wonderful person.

The experience at Interstate Toyota is always pleasant; however, this time it took and extremely long time to finish my oil change and front turn signal light replacement though I had a preestablished appoint. Additionally, the additional items found during my inspection were not discussed with me in order for me to make a decision whether I wanted to complete all or some at the discrepancies while I was there.

Service is obviously the focus at Interstate Toyota. We had a lease renewal and from the moment we arrived Tony was so incredibly nice and accommodating. From explaining and showing me my options, processing of the paperwork and how the car was immediately ready as soon the insurance came back, it was a breeze. I can’t recommend them enough which is why I think I’ll probably remain a customer for as long as this staff is there.One thing I have to mention, during the registration process, Tony caught that they didn’t include my middle initial on the permit. Knowing how strict NY is, he called them back immediately and had them correct it. Not sure how many reps would necessarily care or go the distance like that.-KS

On 7/22 I took my Highlander for inspection and service. Thank you to advisor Ricky Bouloute; his professionalism and courtesy is greatly appreciated, as always!

Very friendly and honest people if there are any issues they will do there absolute best to make everyone happy in the situation. Mark and Joseph helped me purchase my car and Anthony and Ron helped me in the service department and all around a good team and they just recently expanded to there new beautiful facility.

This place has great customer service and was super helpful with helping me purchase a car. Illiana was the one helping us and did an amazing job. The financial advisor was also super friendly and helpful!

I had a tire issue and even though it was near closing time, they took care of my issue, so I could feel safe to drive. Special thanks to Ricky in the service department - he is the best, always polite, and goes the extra mile!

I dropped off my car at the Interstate Toyota in monsey NY for service, everyone there was so nice and friendly.. the service was fast and they did a very great job...thank you guys for taking good care of my 🚗 🚘 🚔 🏎

Great sevice, great employee communication! Wish prices werent so high!

Had a great experience shopping for a new car here! I want to thank Ileana lebron for helping me and finding a good car deal for me. She was super knowledgeable and listened to what my needs were. I also want to thank Robert in Finance for working with me.

First time purchasing a car and I couldn’t be happier; Salesman Angemil was beyond helpful and would highly recommend anyone in search for a car to talk to him.

Always quick courteous and very professional.

Great service, very professional, fast and friendly, the location has been newly renovated and its very pleasant to walk in there.

Very impressed with the new service department, as you pull up to check in, your car is scan for tire wear and vehicle identification.Staff is well educated in service and paper work is already printed out ..Definitely recommend interstate Toyota for your next tune up !David Berger BX,NY

Steve Maldonado and crew were extremely helpful and transparent. Compared to many other dealerships, this place works hard to accommodate your needs and earn your loyalty.

They broke something in my car and tried to blame me for the damage. They ended up giving me a $30 discount and wouldn’t even pay for their labor charges for parts THEY broke and I couldn’t drive my car unless they fixed it.

Had a great experience shopping for a new car here! Big shout out to Carlos Paulino for helping my partner and I find something we love and assisting us with all the logistics. He was super knowledgeable and really listened to what our needs were. Also want to thank the Finance team for working with us in our capacities!

Since I got my car late 2017, Ive got to know many of the dealers and maintenanceThose people are just awesomeNow with the new building up, this place is highly recommended

My experience at Interstate Toyota was the absolute best. They really came thru for me and helped me out. Im so happy with my highlander. Thank you Irene and Glen.❤❤

Service was quick and efficient, the team was up front and clear about what did and didn’t need to be done. I will be returning

Steve, the used car manager was extremely Rude & unprofessional. Wasted a lot time & left extremely unhappy.

I was very disappointed because when I called for an appointment to have the fuel pump recall taken care of I was told it would only take about an hour. I was told I would be able to have my car the next day if I dropped it off the day before before closing at 5 pm. I dropped it off Monday July 19th. I never received a call Tuesday and Noone is in the service department when I called shortly after 5.The service associate I spoke with Wednesday when I went to get the car took no responsibility for the lack of a phone call when it was finished, saying I wasnt here yesterday. When I spoke with the manager, his response was that they were very busy the day before.I have never had such a disappointing experience with Toyotas service department at the Airmont location before. I usually always dealt with Ricky Boulotte there and always had impeccable service (attitude, caring, etc.) and wish I could have had him to deal with this time.

They told me it would take 2 hours to service my car and that was accurate. I like that they give a free car wash after the service.

I worked with Jason Pinos in regards to purchasing a Toyota Tacoma. From the moment I walked in Jason was extremely helpful and courteous. Having both my young children with me, Jason was friendly, outgoing and made my experience as easy as possible. They were extremely transparent with pricing and gave me a white glove experience. Going forward I will only use Interetate Toyota. I agreed on a deal on a Saturday and was able to drive home on Sunday around my work schedule. Jason then introduced me to Glenn Reggio the finance manager. Glenn was personable and friendly. Glenn went above and beyond with making sure everything was in my contract and made the buying experience very straight forward and easy. I could not be more thankful for the professionalism and hospitality that I was given. I highly recommend Interstate Toyota. -AJ Noeldechen

Service was bad, they returned my car dirty my shuttle was late picking me up. I had to get transportation back to the dealership. Very very poor job, I can see why Lia dealership is a better choice. I will be getting my vehicle service elsewhere from now on. I was very disappointed.

Jason is great to work with, he helped us out a lot 👍👍👍

Very quick and easy car purchase. Staff was extremely welcoming and knowledgeable! I love my Toyota and am so happy with my experience!

Guy was nice, personable. But I asked for state inspection and an oil change. I got no state inspection, and was charged $440 for an air filter, tire rotation, and oil change. Ridiculous.

Stefan was amazing, he saved me money and was able to answer all of my questions. His sales manager John Ramos was also very helpful!

Fine service and timely repairNo parts necessary only technicians time and expertise. Car was finished in 2 hours but bill was exorbitant.

Great service The Sales Manager John Ramos Been helping me since my first car and my friends too my last One was a highlander Platinum and he help me again with Ricardo the sales person

Bought two cars from Hameed,i am sure i got best deal on both cars and excellent experience with dealership, pleasant people to work with.Good luck interstate toyota.

This dealership is the best dealership in NY. Customer service is beyond exceptional. Just very very nice people.

Good service a little pricey

I just started my third lease with a vehicle from Interstate. The 2021 Venza and I love it! My family and I are long time customers and we trust our experiences with everyone at Interstate so it makes the process easier and less stressful. Highly recommend you get your next car there! Always a good experience at Interstate Toyota. From sales to Parts and Service!

Extensively high prices for new Tires. Later on checked the same tires prices online and other dealerships, they were costing much much lower prices as compare to Interstate Toyota. I am a big fan of Toyota but never seen such kind of Toyota dealership like Interstate any where else. Highly cost labor fees for just changing the tires. Alignment of the tires doesn’t included in the labor fees for changing the tires. Interstate Toyota charge me separately for the alignment of the brand new tires which i bought from them. I paid ridiculously high price for New tires, labor for changing New tires and Labor fees for alignment of New tires. Seriously Interstate Toyota?Definitely not coming again at Interstate Toyota. Highly disappointed by Parts and Service/Maintenance department. I wish i checked the price from the market and other dealerships earlier. I choose them first because i trusted there services like otherdealerships and not checked the market earlier or other dealerships . Big mistake.

Iris the person who sold me my car was pleasant informative and not pushy which I liked. She listened and really tried to work with me. Friendly environment but in the end it the sale felt rushed, not sure if it was because it was the end of the night. I do feel like I didn’t get a good amount for my trade but I let it go. I would recommend buying here but sure to go early so you don’t feel rushed out of there.

DONT WASTE YOUR TIME! Game playing at the finest. I was called every other day to come in to showroom. Was quoted an internet price, arrived at showroom to have the sales manager value my trade at “fair” (mind you they have done every required service on my current Toyota) and the car is in very good condition. $80 more a month then quoted? No thank you.... Bottom line, don’t bother with this dealership!! Would give zero stars if it was an option!

Just got my new 2020 Highlander LE HYBRID with the sales person Mr.Hameed Im very pleased, he was able to help me get the exact car I wanted with no problem. The dealership was also very inviting and easy to work with. Overall experience 10/10, someone recommended Mr.Hameed to me so I took the few hour drive and it was well worth it.

Interstate Toyota delivers fast and professional service from beginning to end. Making an appointment was so easy and quick and their team members kept me in informed. I know my car is in good hands when I take it there. Thanks!

THIS IS THE MOST WONDERFUL DEALERSHIP I HAVE EVER BEEN TO.THE MANAGER & STAFF ARE SO KIND & EFFICIENT.I HAVE ALREADY PURCHASED TWO 2020 CARS FROM THEM.I WOULD NEVER GO ANYWHERE ELSE!

ROBBY RIK as wall ANTHONY IS THE BEST CUSTOMER SERVICE, QUICK IN RESPONSIBILITY IS THARE GOALKEEP IT UPMOSHE, LIEBERMANS CAR SERVICE FLEET MANAGER

My second lease from Interstate Toyota. Great to work with and they are great with customer service!

Friendly service and clean environment

Great customer service always

Ileana is the best ❤️❤️❤️Thank you for all the help with my new Highlander 🙏🏻

Just got my new 2021 Highlander XLE with my friend the sales manager JOHN RAMOS & the sales guy Ricardo Im So happy i was dreaming with this vehicle im so happy with the service they gave me

The Team at interstate Toyota service Department are top Notch people. I was very happy do you have a car service there. The team seems to be very well put together experienced and very pleasant to deal with.I would definitely recommend going to the service department for your Toyota needs.

I bought a 2021 toyota highlander and I was assisted by the manager Jhon Ramos and the Seller Ricardo Abinader with excellent attention I recommend

Brought my car in for my regular service. Dealt with the service manager Mike Jackson. He was great from start to finish, kept me updated through the whole process. Very professional and courteous. Highly recommend this dealership and also highly recommend you ask to speak to Mike Jackson.

Service was great. They always do a thorough job. I was supposed to get a ride with the shuttle service, but the driver got lost.

My experience with interstate toyota was great jason pinos explained everything to me, john ramos made sure my needs were heard and helped overall with my first vehicle, and made my first purchase experience great i would recommend my friends and family at interstate toyota

Ricky was a pleasure to deal with he kept me informed the whole time my cars were in there. Shuttle service was very helpful. Everyone was very helpful.

I had a wonderful experience buying my car . Jason Pinos was my sale men, he helped me with everything to make the right decision. Now I’m happy with my new Car

Terrible experience. I had a single speaker out, they originally wanted to charge me ONE THOUSAND SEVEN HUNDRED DOLLARS for that speaker. I refused. They then offered me FIVE HUNDRED DOLLARS for a speaker. I said ok, came back the next day and somehow the price went up. I refused to pay more. Two hours waiting and the sales associate Joseph was made to apologize to me for lying about the price. He still works there. Worst part is the speaker broke and it has not worked for months. Best part is, it is no longer under warranty even though when I needed to bring it in they were closed for covid. No extension to the warranty. But to this day I still get calls every day asking to bringing the car in for servicing, I have refused for months and the calls keep coming. Worst part is I do need service, but I refuse to go there as long as the employee who scammed me still works there. Originally I decided not to post this because I do understand how one sales associate can ruin a business image, but the fact that I still get calls every day reminding me of the awful time I had being ripped off has motivated me to share my experience. Thanks Joseph, Im down money, a speaker, and a shop to bring my car to.After my review on Yelp I was told to email them directly to discuss my experience. I did and got no response.

Got my third car from them today and very happy with my new Rav. Hameed is the absolute best! Very patient and attentive. Couldn’t have asked for a better salesman!

A very friendly environment, Anthony Deschamps is such a nice guy, he directed me to the right sales associate Mike Quinones, he helped me a lot, I was able to buy my first car, I highly recommend these guys! They also speak Spanish!

Excellent, knowledgeable, no-pressure sales!!A pleasure to deal with!!!

Excellent experience to buy a car from this dealer. Tony is very helpful to get the sale down. Most important is price! Unlike other Toyota dealers who ask $4000 to $5000 increase from MRSP for RAV4 Prime. Very happy to get the RAV4 Prime I want!

Quality customer service. Wait time is not much. Nice location.

The best service and the best treatment very hard johu ramos💪