Markus at the AT&T store in Montpelier is a genius! He knows the products, can get a good feel for what you want AND what you need. He devoted all his attention to making sure we left with zero questions, which doesnt happen often. He made it SO easy for my boyfriend and I to get new phones and made sure all of our stuff from our old phones got transferred to the new ones (if youve ever had to do it yourself after purchasing a phone, you know how much of a pain that is!) Awesome experience! I would go through him again in a heartbeat!

Thanks For all you do Markus! Always 5 stars from me! Thanks for hooking me up with another watch! 😃

I had an amazing experience working with Tama Belotserkovsky. He helped me to get a better priced insurance plan and a better priced phone plan when all I wanted to do was add a number to my plan. He easily helped me to add the number and even let us pick the best number available. And he did all this while training another employee. He was friendly and personable and I would highly recommend him to help anyone I know.

I had submitted an online order last night. I called this morning and she said she has not got to it yet. she said 30 min. hour has gone by, and ive asked her to just cancel it due to another store willing to help and pick up now. She then says it will be another 30 in to 45 min to click cancel. This isnt the first time i have had terrible service from this store. Hopefully they can learn to multi task and learn to full fill orders as they are customers.

Tama gave me superb service most kind and knowledgeable. 5 stars!

I just had the best experience with George and Dan at AT&T in downtown Montpelier today. It was fast, easy and they were very nice and knowledgeable. Thank you George and Dan!

Broke my phone and had problems with the insurance issued phone. I was able to resolve the issue with the insurance company while in the store and purchase a new upgraded phone. I came in pretty upset and left a happy customer.

I have been doing business with the AT&T store since January. Marcus, the manager has been especially helpful with help get set up with multiple lines. Everyone in in the store has been courteous and appreciates my business.

Great experience setting up a new plan and purchasing new phones at my last visit to AT&T in Montpelier. We worked with Eric and Scott who were wonderful. They handled all of the set up and answered all questions making a typically stressful and overwhelming event even enjoyable. Thanks guys!

I went into the store looking for a new phone and had a great experience with Eric. Even though he was the only salesperson on the floor, with multiple customers in the store, he appeased everyones needs all while being friendly and professional. Eric listened to what I wanted, and without being pushy helped educate me on what the best options were for my budget. This would be a 5 star review because of his service but the parking situation is lacking. I should say non-existent, because you are forced to pay for street parking, resulting in a ticket when I returned to my vehicle.

The at&t in Montpelier was awesome. Scott put on my screen protector and set up my new phone with me. They did a great job on all of it. Thanks guys.

This was one of the worst experiences of customer service form the Montpelier VT location.There was a guy and a girl there are the store standing behind the counter and she yelled across the store to tell me it would be 15 minutes, great. but then I realized he was just staring out the window and pacing and she was telling some lady that was there about her dog.. and when they did come they told me to go online and offered zero help. What a waste of time and I will never go to that location specifically because of these two. He looked like a punk and she was chunky with medium length brown hair. extremely rude.

Took my great-uncle to this store due to problems with his cellphone, unaware he was a victim of fraud. The store manager, Shane Anderson took great care of us and helped us through the entire situation, a process that took a little over an hour. He was a wonderful employee and very personable to his customers. My uncle and I would recommend this AT&T store to anyone, no matter how much experience with technology! A huge thanks to the employees and staff here!

Stopped into the East Montpellier store today to transfer service and get a new phone. Jonathan and the team at the store were amazing. I was in and out of the store in less than an hour. I have been to many stores throughout the US and this was by far the best experience I have had in an AT&T store!

Cierra was an exceptional AT&T Rep today! My phone was not taking a charge and appeared to be “fried.” I was beyond upset that most likely I would lose all my photos, notes, etc. Cierra said she would try to charge it with the store charger, but didn’t hold out much hope, but lo and behold after 15-20 min on the charger it came back to life and she was able to transfer everything to my new phone. Very happy with her positive attitude and persistence in achieving a great outcome. All of this occurred while Cierra and co-worker, George, dealt with other incoming customers, continually dealing with iPad issues and supporting and helping each other as a team!! They acknowledged each customer and directed their individual attention to each customer throughout our two-hour wait (a big part of which was transferring from my old phone to new phone). I always come back to the Montpelier store for upgrades mainly because I’ve always had a positive experience not only with the product, but most of all with employees who are knowledgeable, patient and pleasant. L. Daudelin

I came to Montpelier to replace a cell phone that had been causing me trouble. I entered the store entirely unsure of how I wanted to solve my problem, and left more than satisfied with the resolution.I was helped by an employee named Jesse, who was extremely helpful and knowledgeable. Not only did he have well-informed answers to all of my questions, he worked with me and helped me tailor my decision to that which suited me best. He clearly knew what he was doing. Not only that, but he was also very friendly and clearly passionate about helping people in the best way he was capable of.All in all, I feel like I made a well informed decision based upon his solid advice and expansive knowledge, and I definitely would recommend this location, especially if youre seeking an answer without entirely knowing the question.

Scott was very helpful and answered all my questions. Wonderful experience.

Had a great experience there. I had no wait time. They were all friendly and helpful.Assistant manager was very knowledgeable. I would gladly drive an hour to go to this store instead of the local Hardwick store.

Cierra and Scott were great! Even though they werent able to fully help all my needs they took the time to listen, look into the issue, and made sure getting an upgrade was relatively easy without having the same issues happen again that I previously did at another AT&T location. Cierra seemed rather new, but made sure to ask Scott pently of questions to make sure to help me. Thank you both for all the help!

Cierra was a great help with getting me a new phone very pleasant and did a Awsome job with everything keep up the good work

Scott was great! He made the process of changing phones easy.

Shane was great! I came in with low hopes of getting my device back to a working condition. Not only was he able to save the day worh my phone, he went I to my account and looked to see if there were any promotional offers I could take advantage of for new lines or plan discounts (unfortunately its just me on here with an old plan they dont offer anymore) but he took amazing care of me and I felt very valued leaving. And with a working phone!

Jonathan was great. Patient & helpful. Did not push or oversell but also made sure we knew all the options and new services.

Great service here! A+ Ask for Scott or Eric!

This was the BEST experience for a transfer from Verizon to AT&T. Patient and nice helped me get my port number from Verizon and Brad helped me get the phone I wanted and this was the best! I cannot recommend enough!

Jonathan is a very professional and personable representative. Would recommend visiting this location 10/10

Micheal was extremely helpful and friendly when we came to get new iPhones. It was clear he was knowledgeable about the phones and plans. Thanks Michael!!

Jonathan is wonderful, patient, and thorough. He made our experience very easy to change phones and add a number.

Michael Tyler provided a seamless and wonderful experience at our trip to the AT&T store on my daughters birthday to purchase a new phone. He was informative, competent and provided excellent customer service. I have visited many stores before including my hometown of stamford Connecticut and have never received such professional and nice service. Especially during these crazy times, the store and Michael were excellent when dealing with the covid pandemic. They practiced social distancing and I felt exceedingly comfortable in the store. 5 stars for Michael!

Horrible level of customer service. Went in to upgrade my bfs phone. Basically walked in with an easy sale that didnt require much upselling because we were getting the newest version.The guy who helped us was extremely unpleasant. He explained to us an option that I was unaware of because of a recent promo. In the long run it would have been much cheaper but we would have had to put down 2x as much money as we walked in thinking we would. We needed a few mins to decide and discuss.As I was trying to figure out our finances talking to my bf, the guy butted into our conversation about 3 times before I got really annoyed. He wouldnt let me get 2 words into it, even though it was me who was paying. After literally arguing with the guy, I had to take a walk i was so upset. I would have gone to another store but it wasnt an option that day. I just wanted it to get done.I will never recommend anyone go to this store. Go to Berlin or Williston if you can help it. I will honestly never be back.

Brad is fantastic!! Wonderful sense of humor great knowledge of the products and plans. Had a great time at ATT this evening!!

Great customer serviceHappy so far !

Best service by the most patient and understanding people. Btadleys great.

GREAT SERVICE SHANE WAS A GREAT HELP . IN AND OUT IN NO TIME . SUPER STAFF

Scott was awesome. Ty

Great customer service. So grateful for Shane and Ross. Specially Shane all the best qualities in a store manager

The reps at the Montpelier store are patient and helpful with all my questions and support needs.

Great bunch of guys. Brad at the att store was great! Highly recommend.

Brian Worked so well with me switching over accounts after losing my husband. The only place I will visit with issued from now on!

Thank you to Jesse and Shane for working so hard to get things done for me! I truly appreciate your great quality service and professionalism. I look forward to coming in soon again to upgrade my phone.

The employees here are always helpful...I have been an AT&T customer since they came to Vermont and took over Unicel in 2008. The customer service in the Montpelier Store has had its ups and downs in the last 12 years, but this team has always come through.

Manager Shane made transferring my phone easy!! Great customer service

Shane was ever so helpful with assisting me setting up my phone!

Shane and the rest of the guys are amazing great costumer service this is the only at&t store that I go to for anything. I have just switched from xfinity to at&t and the price of phone bill is better ten times then what I was paying for.

Extremely patient and helpful, worked with us until all our issues were addressed and fixed! Highly recommend!

Brad was amazing! Love my new phone, thanks soooo much!!

I had the best experience with Michael Tyler, make sure to ask for he will hook you with all the good deals!!

Awesome working with these guys. I drive an hour north just to work with this store because of the service.

Great service with Scott today!!

Great customer service on one of the busiest days of the year! Shane was very helpful and knowledgeable. Highly recommend!

Brian helped us get new service his customer service was absolutely fantastic and I couldn’t have came to a better location and person to help me find better service and I couldn’t appreciate him more

Brad is the best! Helped us with both AT&T and Verizon issues when porting my number.

I’m been shopping with ATT since 2003, doing business with Montpelier store and now Ross Boisvert since 2017, and only come to to visit when I need help. Ross has been very helpful & when he hasn’t been here, he has relayed my situation to the other staff on duty. Thanks for everything, your loyal customer Lester

This guy Mike T is one great support and has patience with us over the years. He know his stuff andWould recommend going to the ATT in Montpellier.10 Stars

Jonathan is so knowledgeable and helpful! Thank you!

Michael was great and very helpful and answered all of my questions, ask for michael because he is awesome!!

Michael was absolutely fantastic, thank you so much!

Brad provided great service! Very friendly and helpful!!

Great service

This is by far my favorite AT&T location, I have other stores closer to my home but I go out of my way to visit the Montpelier, VT location. The staff is always very friendly, knowledgeable and really go above and beyond for their customers! Shane, Ross and staff always make sure all my needs are met! I highly recommend this location!

Above and Beyond! Have gone in over the years for service and recently moved a personal plan to a business account. The process was smooth and much better than had I called into the Customer Care (as I have done before). Were now getting a better deal, have more control, and keep getting great, personal service. Good luck getting the same from Verizon.

Jesse was very informative and thoughtful and we feel well taken care ...

Everybody was really helpfulA great crew

No staff to help

Shane and Bradly from the Montpelier at & t store were above and beyond felpful, prifessuonal and kind! They helped me get a new phone the same day I came in w a broken screen. As a single dad working as hard as possible there help saved me so much peace of mind. They are the great!Double there pay!Thank you Bradly, Shane & every one at the at&t Montpelier store!You saved my Christmas!!!

Everyone at the Montpelier store is awesome to work with!!

Got a good deal on my new Android phone. Hard to find parking. Montpelier has become overcrowded.

Michael is an amazing guy! Come see him and he will hook you up!

Michael was awesome, very personable and knowledgeable

Recently I bought two iPhones, people on this store are very helpful and kind.. thanks to Ross and Michel, they re the best sales folks I ever came across, great service..

Always professional and very helpful!

This store is helpful it just takes some time they have good deals on phones.

Very poor service. Did not take the time to care for a disabled person in the store. Was very impatient.

After a week of online screwups, this store fixed everything. Well worth the 5 hour round trip. Thank you!

First, I have never had a person answer the phone in the store. When I have gone in to the to get help I have heard the phone ringing with employees chatting with each other and no one answers the phone.Secondly, I have had some of the most difficult, rude, and dishonest customer service in this store. After getting a $200 trade in for a phone we spent $100 in the store and asked the other $100 to be put onto our bill as a credit, and were told it was. I did not see the credit on the next bill so I went into the store with my receipt and the person working denied that there was ever even a trade in credit. I had it on my receipt. I spent about 20 minutes talking with the guy and he continued to say either there was no possible credit, that its not possible to do in the store, and finally that I had in fact spent the entire $200 credit in the store and had no other credit left. I continued to show him my receipt and he wouldnt believe it. I called the ATT 1-800 number and they put the credit onto my account within a few minutes.It is stunning to me that this store is able to stay open.

Customer service was fantastic, very efficient!!

I have called this store several times over the last few days and have not gotten an answer. Judging from some of the reviews it seems to be an ongoing problem. Why have a telephone number if no one answers the phone ? I will make it a point not to do service with this store in the future. This is a management issue.

They are where we get our phones and the tech we had was off the chart!He was great and treated us right .😁👍

My experiences with AT&T have always been horrible. I went in looking for something would be very protective to my iPhone 6+. An employee highly recommended the glass screen protector and he even guaranteed it to me. He put it on my phone and said I can promise you this will not damage your phone. I dropped my phone and my phone completely shattered through the protector. I went in today seeing what they could do to help me. They told me they would compensate me or refund me in any way. The employee was very disrespectful and she was not helpful in any way. Im very disappointed with my results and I would not recommend AT&T to anybody! They have horrible costumer service.

Argued with me about what to do. Was a bad experience and then had to wait for so long I finally left. I’m switching to another carrier This has been long over due.

Brad, at the AT&T Montpelier store, is absolutely fabulous.

Had an to pick up an online order. Was skipped in que. Took 45 minutes of waiting for 2 minutes of picking up my order.Couldve had a better time.

I received very good explanation about the iPhones, at&t account and other great deals from the manager. Very nice and friendly.

Salesperson fixed my messed up phone charger port for free when he could have told me it was broken and tried to sell me a new phone instead. A pleasant surprise at this sort of store :)

Good they are awesome

They are often busy but do get to you and are very helpful.

I have been in many times and they have all been very helpful and accommodating.

This store will not answer any incoming phone calls. Avoid doing business here if customer support matters to you.

Dont believe trust me

Shadi, the salesman we worked with, was very friendly and helpful. He explained all the great features of the devices we were considering in order to help us make the right decision. Unfortunately, it turns out that he was also using pretty shady sales tactics to convince us to spend more.As we were wrapping up and getting ready to finalize our purchase of a new iPhone, he informed us that we could also get an iPad mini for $50 because our purchase qualified for a promotional deal they were currently running. We were hesitant and initially told him that we wanted to pass on the offer. He then swayed us by telling us that if we changed our mind after leaving, we wouldnt be able to come back and capitalize on the promotion after the fact, but if we bought the iPad now and got home only to decide we didnt want it after all, we could simply bring it back within the next 30 days and return it.We got the iPad, went home, and after a few days decided that we really didnt need another gadget. I brought it back to the store to return it only to be informed that there would be a $45 restocking fee for the device. Given that the option to return the iPad was what Shadi used to sell us on getting the device in the first place, the only ethical thing to do would have been to also inform us of the restocking fee at that time. Instead, he conveniently left that detail out in order to up his sales. Immoral and dishonest salesmanship may get you sales, but it will also cause you to lose customers and get you a 1-star review.

Very patient was there for three hours!

They help when hope is lost!

Chris the manager didnt behave properly. There is one thing to be not knowing another to be not very good at lying. The tone when selling the fone was very different than when I went to replace my note 7. And it was an at&t mandate . Worrisome is that at&t employee less than public ally available information.

Prompt service and knowledgeable staff.

Awesome people are working there

Brad was great

Great customer service.

Brad was extremely helpful

I called on the phone and the guy I talked to was very rude to me. Seemed like he didnt want to help me and this was at the Montpelier store. I was very disappointed in the service.

Very bad experience, the sales Tonino is really bad guy, be careful to be cheat by him