It was remodeled and now looks a lot smaller with less stock. Emploees are friendly and a mask is requires, which is something I appreciate.

Seems they have pared down much of their in house stock and gone online with most of it. Now its mostly cell phones and tablets or laptops. Gadgets and doo-dads. If youre looking for cables and phone cases then youre good. Any kind of serious appliance, stereo piece, or Blu Ray? Its not your store anymore. Hardly any staff. Seems like Amazon and online shopping is putting the pressure on them as well.

The new design makes it feel empty & boutique-y. Way less product focus & way more of a bougie feeling to it. Not a fan.

Excellent customer service. Helped us decide what was the proper computer needed for our daughters and their homeschooling program. Didnt take advantage to make more profit for the store but made sure we got what was needed

Drove 45 min to come buy something in store just to find out cant even go in store. Should have something posted on web saying store is to sorry to be open need to close permanently if this is type of service best buy is going to offer. There is absolutely no excuse for this. I was looking to spend a few hundred bucks in store but now I will order it from somewhere besides best buy. I refuse to support any business that cant be open and provide services

After a half hour of no one caring if I walked around studying shelves, trying to figure out what I needed, I decided it would be easier and less frustrating to search online. I wont likely do so on Best Buy. It was not a customer friendly experience.

Crazy experience. went in for an item and wasnt helped by a single person. Walked past at least 4 employees just standing around; I Worked at best buy for years, what happened to at least asking if someone needs help with something? Went to someone and they said look online for avaliablity. Guess thats why I use Amazon.

Came in for a screen repair and they broke my phone in the process. I was then told Id have a new phone 3 days later. Then I came in to get my new phone and was told it would be over 7 days. They then said Apple said I couldnt get a loaner phone after speaking to Apple I found out best buy are the ones who give loaners. Summary being I came in to get my screen fixed and paid $300, its been 5 days and Ive had to go buy a phone to be able to work so Im now out $500 and no eta when Ill get my phone back. The geek squad at this location is a joke and the 3 people at the front desk gave me 3 different reasons and eta when Id have a phone. Would not recommend using then for anything.

Just did a remodel, but not quite finished. I had car audio installed and the tech was knowledgable. He did a great job.

Went in and told the guys what I was looking for and how much I had to spend and they immediately had 2 choices without even thinking about it. Got me the best I could get with my budget. Very knowledgeable and had answers for all my questions

Best buy is not somewhere I typically will shop for my electronics needs but they did have what I was looking for and for a good price(rare event). I am giving them 3 stars as once I approached a blue shirt they were very personable. I am giving 3 stars as I was never once asked if I needed help until I was ready for check-out. I am also giving them 3 stars for their unclear wording on their price match guarantee.

Just rode my motorcycle 45 miles to go get the aftershockz areopex wireless bone conduction headphones to find that inside the box was only one charging cord and the headphones. The carrying case, ear plugs, and second charger where not inside the box. Extremely disappointed. The bag holding the extra charging cord had a hole in it. Its clear that someone at some point salvaged the pieces they wanted from the box I purchased from best buy.

Will never buy anything from best buy again . They could or would not show me a copy of my contract where I made the purchase of my new computer. I am receiving e. Mail from city bank after making a 200.00 hundred dollar payment. The bank did not have a record. So I showed them the 200.00 receipt. Then I used my bank card and paid best buy the balance . of 700.00 and change. Now I have to get in touch with Citi bank to confirm the balance has been paid. Go figure.

Everytime I have been to this location, it almost always has something going on to where you cant go inside. If you have employees sitting in the tent outside doing nothing they should be able to go inside and get the item you would like to see and process payment outside. Chick fil a can process my payment outside, hopefully a company that deals with technology could figure out how to do it.Awful customer service. No wonder people just buy things on Amazon.

Although it was seemingly a struggle with an obscure item that wasnt being easily found, the store manager took time of his own to assist and find what I needed. That effort goes a long way when considering the time and drive without needing to further attempt chasing something down, and it is definitely greatly appreciated!!!

Me and my wife got what we needed there was a lot of construction going on but we still had a good time getting our tv

Had a really great associate help me find the right tablet. She was knowledgeable, answered a million questions and went above and beyond to help as I had gotten out of the house without my glasses. I cant say enough good things about this young woman.I cant say that this is the norm for this store because more often than not they cant seem to get away fast enough.

THE WORST BEST BUY IVE EVER BEEN TOO! INCOMPETENT STAFF

Best Buy is the best place to get any electronic items and trust me you will get the best priceThey have price comparison with major retailersDuring thanksgiving this is my hub to get any gadgetsGood collection and best price with good customer support

The young name who help my daughter I was very nice and very respectful.

Did an online order and picked it up at the store. Im in Charlotte but had to pick up in Mooresville. Did not know pick is processed at cashier. Went smooth.

We walked into the store to look at some of the powered speakers for my sons birthday. We walked by 5 employees watching tv at the theater section and they just looked at us. None of them asked if we needed help or even acknowledged we were there. We left that area and finally found the speakers on our own. We found the one we liked but didn’t find a price for it so I asked another employee walking by if we could get some help and he said he would send someone so we waited about 5 minutes but no one came. I will take my money somewhere else if that how they treat customers. I called the store to tell them what happened and they said you can’t talk directly to the store cause they don’t have much help. The employees looked like they were all talking to each other and ignoring the customers. There were at least 20 people working there and in groups chatting with each other.

Its bestbuy what more is there???!!! This location isnt to bad to get to and they always seem to have a pretty good stock on everything. I go here for work and play neverhad any issues. High five highly recommended!

Out of all the Best Buys Ive been to, this one had the worst DVD and bluray section possible. Even though there are all sorts of streaming services, you cant find every movie you want on them and people still enjoy buying movies on disc. This section along with their video game section might as well not exist.

Great product and staff and Very helpful with an issue I had with my computer. GO GEEKS

The staff was very informative and helpful

Absolutely terrible. Went in looking for a labtop. Two associates working I that section completely ignored me. No other customers in the area bit those two fellas were to busy texting away on their phones. After 10 minutes of completely being ignored I simply walked out.

Do not bothering purchasing anything from here. Bought a large smart tv April 2020, have used a handful of times only as it is in my guest room. TV Crapped out and this store will not do a thing for me. Awful customer service and awful products that will only break with minimal use.

Tried to call the store several times, not answer! Went to the store to buy a Macbook, was not it stock. I ordered it and when I got the bill the price was wrong. Tried to call customer service and the BB credit card department and no help. Went to the store again and the manager did help me %100. A lot of frustration for a simple $1000 purchase. I like Best Buy but they need to fix a few things. Example, Answer your phones! Product knowledge!

They have all your electronics needs!

My daughters ipad was acting up and the Geek Squad tech was great to work with and very friendly. And he did help with the problem.

Great location. Friendly staff, quick checkout, good customer service if you need to return anything.

Very nice store. Had social distancing and safety on their agenda. Youre required to o wear a mask and the person up front is there to direct you to a que if you need to go to a particular department. Very quick and simple.

Can not get anyone on the phone. Called 8 times on hold for over 20 minutes each time. Service is absolutely terrible. I am going to shop online. This is for the Mooresville NC store.

Great place! Staff has always been polite and extremely helpful!

Good service and friendly staff very helpful

The only thing that would make it better is putting the Apple iPad Pro 12 on sale for $0.00. In reality everything is great at this store. Always greeted when you walk in, and if you need help they have plenty of blue shirts right there to help.

Ordered a treadmill online paid $199 for “expert installation” made an appointment for 12/18 from 7 to 1. Nobody showed up not only that no call no text no email. I have been trying to get someone on the phone and that is impossible. I want to cancel order and cancel Best Buy credit card. Amazon will treat me better.This is the worst I have ever been treated and I spent $3,100.

Hard to get anybody to help you at the store. I went in multiple times trying to buy a new phone but it was hard to get anybody to help me. The staff that I work with at the return counter has always been nice and helpful and check out

I will not be back to this store and possibly any Best Buy. At the present time call Mama you call the store number for any store, you cannot talk to that specific store. Instead, you talk to a central operator for all Best Buy stores. I specifically asked about Visa prepaid cards that can be used anywhere, not cards such as gas cards or iTunes cards. I was assured that all locations sold these. I drove over 45 minutes to this location and was told that they had not sold Visa prepaid cards in many years. The staff was less than friendly and were not accommodating. In fact, the young lady at the door almost seemed like she was guarding the store. They discourage browsing in the store and ask you many many questions while you are entering. I was unable to find any friendly staff at this location. I did find one gentleman who was somewhat helpful but even he was not friendly. There used to be a Best Buy location in Afton Village Kannapolis however that location was closed permanently and that is a shame because it was a great store. This Mooresville location really is terrible!

Friendly service good prices. Helpful staff

Willie Robertson (General Manager) is why this store has such Great reviews! The way you lead creates a waterfall to all others in the organization. I recently had an issue with a defective laptop purchase I made at this store. The manufacturer was not willing to make it right. I explained the problem to Willie and without hesitation, he made it right. After experiencing this and the immediate support from Willie, I am a Best Buy believer, especially at the Mooresville, NC location! You have made me a very loyal customer...Best Buy is very lucky to have you!

Was in the area and saw Best Buy. Had to stop... Been looking for a blu-ray and they had it in stocks. The Hickory store didnt have it. Was in and out in 5 mins. Staff was very helpful.

The store did not seem very busy, but customer service was non-existent. Employees seemed more interested in talking to each other than trying to help.

Very friendly and knowledgeable workers. If they cant help you they find someone that can.

Best buy is the only company I trust for my electronics. I know good care is taken of products before I get my hand on them and the delivery people are the best and most professional iv ever seen

I needed a Freezer and there was no 0ne to help me. So Ill go back Monday morning. Best best buy. This store is still a great store.

Came in a couple weeks ago the guy at the door was very nice he asked me what I was looking for I told him he grabbed a sales person and told him to show me where what I was looking for was and to answer any questions or concerns for me. He shows me where the TVs were bc that’s what I was looking for and of course I had questions but before I could get a question out he was walking away already so I had to go find him and bring him back to the TVs to ask. He would just stare at me and say like 2 words and before I could ask another question he was walking away. This happened a few times. Idk if it’s my I had my toddler with me (she was behaving) idk if it’s bc I have tattoos, idk if it’s bc I’m pregnant, idk if it’s bc were two different colors. All I know is i left the store and went to Walmart and bought what I needed.

Always friendly customer service. Good selections of products.

Very helpful! I once again had to exchange an air fryer for the second time that was shipped damage. The associate kindly exchanged and checked the one they had available in store to make sure there was no damage.

Geek squad was so helpful.

Friendly people greet you at the door. Safety precautions in place. Customer entered without a mask and was politely asked to ware a mask. Customer refused and was angry but was not allowed in. So glad to see a business following the rules displayed. I will shop there again if I have to go out. Safety is important there!

Kori was super helpful and made the process very easy. We appreciate his help and patience. Weve already been back several times since and all other staff are super sweet and polite.

Car stereo shop employees were very knowledgeable, and staff was extremely helpful!

I have been having the worst time calling the Best Buy customer service line, they have messed up my large appliance order time and time again. I finally went into the Best Buy store and the manager Kim and another employee (I dont remember her name) were super helpful in resolving the issue. They made sure everything was done correctly and that there were no more issues. I appreciate that they took their time to help me and reassured me that it would all get fixed. I will definitely be coming back to this store in the future

How can you literally see a customer looking at Apple products for a half hour and just ignore them 🤣 They have some sorry employees at this location that are more concerned with talking amongst themselves than helping customers. I was going to buy a new iPhone 12 Pro Max and Apple Watch Series 6 LTE but no one wanted to even acknowledge my existence besides the guy that greets people as they walk in. That guys cool. And it wasnt just this time either its been the last few times that Ive gone in there this has happened. Went to Verizon on 150 and I was in and out of there in like 15 minutes with a new activated iPhone 12 Pro Max and Apple Watch with fast, excellent customer service! Go there instead if you have Verizon and need a new phone. The only good thing I can say about Best Buy is their store pick-up game is on point. Its always quick, but everything there is overpriced and is on Amazon cheaper with same day or next day delivery so...

Had exactly what we were looking for clean store easy in and out

Good luck getting someone on the phone. I had to drive 45 miles to get a question answered. Closed my account.

As usual, going to Best Buy was a let down. No idea why I even bither thinking they have anything in stock. Went in looking for a printer. Roughly 2 dozen on display, only a handful in stock, and they were the most expensive ones they carried. Why is this place even still in business?

Best Buy in MooresvilleThey do not allow people with special needs to shop without a mask at all!!!!( I have filed a formal complaint with the ADA for discrimination 😡) the employee said we can shop online. No people with disabilities have the right to shop in the store

Good assistance looking for a hard to find item. Job well done.

The staff need better people skills

Ordered a computer pretty quickly that was exactly what I needed!

Terrible customer service and rude staff.Visited the store twice in 3 days and both experiences were sub par. I remember why I dont shop at this store in Mooresville.

Even before spending dime one i was treated like a valued human. my questions were answered and the recommendations needed were made. wish there was a way to send compliments to the gentleman that assisted me.

I walked in, was asked what I was looking for. I said A TV. Was pointed in that direction. Walked around the area for 20 minutes. NEVER was asked by anyone, never even saw a blue shirt to ask about help, until I left. A nice young man who works in the warehouse offered to help. But by then I was to upset to go back in.

Everytime Ive been there the staff has always greeted me at the entrance and very helpful and friendly. There is a guy by the name of Shelley I believe and he always assist me with upgrading my phone, as I am regular yearly. He helps find the best case for me as well as installing it without me asking.

Waste of time looking for a 4K HD firestick they had 10 in but they couldnt find them in the store

Very friendly staff and they didnt try to make me buy a expensive computer,

Great place appliances n electronics

Very helpful people, even tho I didnt buy anything. Very helpful

Great staff! Got me in and out quickly and listened to what I needed and got me what I asked for! Spencer especially, he was outstanding and has great customer service skills!

This store is awful! I went to the store because you wont answer the phone. I was trying to get someone to help me and was told to wait in line. I waited in line about 15 minutes. When it was clear I was next they walked away from their desk! I tried to get one of the other salespeople to help were standing around talking! I hope this isnt the way you do your business all the time. Definitely a clear sign that I will not return

Best Buy doesnt work properly no corners cut I guess thats all I got to say about that

Geek squad is great .went over and beyond to fix my kids computer.plus sold us great protection plans

Always have loved this store. Might not always have the MOST products but it usually has what I need! Unfortunately it looks like the care of the store has gone down hill due to COVID.

I like it there

Clark in Geek Squad was just unbelievably helpful. I have had the absolute worst experience with the Geek Squad Repair Center for the last month, and I would have never ever done a single repair through Best Buy again. However, that interaction restored my faith. Thank you so much Clark!!!

Super helpful staff. A great Best Buy and whenever Im in Mooresville and I need electronics and the like, Ill definitely be going here!

Would be much more helpful if I could speak to someone on the phone rather than sitting on hold :)

Walked into the store needing a new phone and waiting about 20 minutes before a Gentleman decided to start helping us... long story short he sold me a phone the galaxy A series (51) when i got home i tried to facetime someone via msgr and it was wayy slower and choppier than my outdated S7! Went back the next day expecting at least some sutle remorse for waisting my time he then sent me to Charlotte for a phone that would end up being what i was looking for the emplyees in Clt put this young guy to shame they were so much more helpful 3 employees all truely helped me get in and out in 15 min..

Best buy hung up on me 6 times.

Great service and knowledge sales experience

Workers were very tentative and nice. They answered all the questions I had and helped me find a great laptop. I also was able to get a Best Buy credit card and didnt have to worry about getting a new laptop for my school year.

I love this store. everyone is very helpful and friendly.

Not One associate ask me if I need help

Cam was a big help explaining all the choices for a headset, earbuds, etc. Much appreciated knowledgeable help.

Omg I bought a ps5 and I am loving it I wouldn’t trade it for any other PlayStation console in the world like the game loading times are fast place the download speed of ps5 and the graphics are amazing

Went in with general knowledge of gaming computers for my kid. Travis was so knowledgeable and helpful in making my purchase that he is actually saving me money on what computer will need in regards to the ever updating computer world.

Friendly and knowledgeable staff. However it took longer than normal to check out.

Were shopping for TVs. Staff was very helpful.

I love MY BEST BUY team so much I purchased TECH SUPPORT and YAY no worries!!! I have purchased appliances, laptops, tvs, audio, ring security, and smart phone, and smart watch!!! They keep everything running smooth. 5 stars.

Whent to exchange a pair of headphones and was in and out in a matter of minutes. Very easy exchange even though they were bought online I had no problem getting the pair I actually wanted.

I urge you to not bring your Apple products here for repair. I took my Iphone 11 (6 months old) in for repair because the camera wasnt working. I was told I needed a replacement phone because the face ID wasnt working. They didnt have any white Iphone 11 in stock so it needed to be sent to Apple and Apple would overnight me a new phone. I am on day 8 with no phone. They literally took my phone and I havent had one in 8 days. I have spent HOURS on the phone with Best Buy corporate and no one could tell me where my phone was. I would try calling the store and I would sit on hold for hours because Best Buy Mooresville doesnt answer their phones instead it goes to an understaffed phone hub where no one answers. I finally drove to Best Buy only to be told they cant tell me when Ill get my phone and offered me a $10 store credit. I dont like the Apple store so I was trying to avoid it but I made a big mistake. Best Buy has the most horrendous customer support and no one should have to be without a cell phone for 8 days. Save yourself the headache, anxiety, and hours of your life and take your products elsewhere for service.

Customer service was great. Everyone was very friendly and helpful.

We got us a new google home system and lots of other goodies. Thanks for the awesome sales!

Our customer service experience was great once we found someone to help us. All of our questions were answered and we left with everything we needed.

Ordered on line. Curbside pick-up. Lots of help out there. All went good.

Very very very helpful.

Excellent place to shop, lots of help, Jeremy our assistant was excellent, knowledgeable, helpful, will definitely be back!