I had been with AT&T for at least 25 years maybe 30 and family talked me into pay as you go just get a card every month straight $45. Was not worth it I was supposed to have unlimited everything well about half a month into it they wouldnt let me send a text message, said my whatever was full. It did not take me long to get back to AT&T while I was there the gentleman that helped me was very helpful he explained everything over again and I walked out of there with the phone that I should never have left in the first place. Thank you, AT&T

Skyler was the associate that helped me. He was so friendly and efficient. Not only did he get me set up with a new phone but he helped me transfer all the info from my broken phone to the new one in less than an hour. This was the best visit to this store ever. Thank you Skyler for all your help

The people here are outstanding. Solved an issue I was having in a matter of minutes, not hours like the kiosk at Walmart, who still couldnt fix it in an hour and half. Thank you Skyler

HORRIBLE CUSTOMER SERVICE. I went in because I was trying to activate a new phone. Apparently, AT&T suspends your number when you try to set up your own device. I had tried going to an AT&T store while out of town to purchase a new device and was told that it would be cheaper and easier if I were to get another device and activate it myself (prepaid account). While there, I learned my device was suspended and I was given a number to call to get it unsuspended. I was speaking to the manager. I asked if he had a phone I could use being that my phone number was suspended and I did not have another phone to call from. At the time, I was looking at a desk phone (land line). I was told he was not allowed to let me use a phone in the store. This is the STORE MANAGER who I would think would be making these types of decisions. But, he basically ignored me. When I asked if he heard me, he said yes but he just could not help me. NOW THAT IS CUSTOMER SERVICE AND JUST COMMON COURTESY AT ITS BEST. You have the opportunity to serve a customer who has been with you for more that 40 years and you choose not to even though it is so simple, and within your power. I am thoroughly disgusted with the new customer service at this point. Oh, but it gets better. I figure out that I can call 611 to get help. Their auto message guides you to their website where they state I can fix this myself, but- the option is not given... I have now been on hold for over 1.5 hours to try to get my phone to work. Thank you for the wonderful customer service AT&T! It seems like with as much as you charge for phones and your plans, you could hire some helpful people or at least change your hold message.

The whole staff was extremely attentive to my needs, and I felt very welcome, will be returning for all phone needs!

Waited in line for over an hour, only to find out their internet was down and they could not help. They should have let us know before we wasted our time waiting. I say our time because several people were angrily waiting in line. The one clerk that was working did not handle the crowd well, and frankly it was scary. I left and went back the next day, and the same process happen. Waited only to find out the internet was still down. For a store built on technology, this was unacceptable. At least post a sign on the door about limited access so that we dont wait in the line of an angry mob. Train your help to handle angry loud customers, very scary!!!

I gone 2x today. Michael helped me with my questions & activated my sons iphone. Came back with my BFF to get her upgraded from SG 6 to a SG 20FE. He did a great job helping her.

Michael took care of us super fast and was knowledgeable on everything we asked. Very enjoyable, as this is my second time here in two weeks upgrading phones. Thanks Michael!!!!

Horrible customer service. Wouldn’t even speak to me until it was time to open. Not even for a quick question. Then, they told me too bad if they would’ve known earlier I wouldn’t of had to wait 15 minutes for nothing. That’s all I tried to do in the beginning before having to wait outside for 16 minutes. Communication is the key to success. They should teach that to the younger generations.

Great service. Very attentive and helpful.

Michael was extremely helpful, very professional. He asked what he could do to help me and I told him I wanted a brand new line with AT&T. An iPhone 12 Max Pro 256 gb in graphite with otter box case and screen protector. He was quick and efficient in educating me about the services and which one fit my needs the best. Ill be coming back again for an iPad and newest Apple Watch too. I only want to work with Michael.-David from California

Came in on Sunday Feb 21,2021 and needed help switching over to my new phone. Michael was johnny on the spot and had me all fixed up in a matter of minutes. He was very professional and knew exactly what he was doing. Very polite and I will use him for any help that I need in the future. Thanks a lot.

Blade was super helpful in helping get my account fixed and even got me a new deal!

No one even greeted us

Lizz helped me and was super nice! Will be back :)

Cell phone issues can be a pain- especially when trying to start a new line- we have been here to the local store 2 times with major issues and both times Blade helped us- patiently and informatively!!! He was great it stressful situation!! He is the reason for my 5 stars!

Good place, usually busy.

Disappointed in store and policy. Bought local for local service. Apple Watch quit after six days. Local store would not help- said we had to deal with Apple. Defeated reason to buy local. Wait times are long.

I stopped in to upgrade my iPhone. They were super busy, but I was still greeted as I walked in the door. I did wait about twenty minutes to be helped but it was very clear the two associates were competent and customer-service oriented. When my turn came, I received the same quality care from Alyssa. She’s amazing. She was quick and knowledgeable. She suggested things I didn’t even know I needed but instantly saw the need for. For instance, she told me I could purchase a screen protector from them for $35 which has a lifetime warranty if it breaks. I pay about $10 from Amazon for these but have to replace them four to five times each year so she saved me money there. She also saved me money through a promotional deal they have going and also by telling me I could return my old phone. I didn’t think that was possible because my old phone didn’t work right. Anyway, the upshot is that she got me all the deals she could, she was fast and efficient, and she was super kind to my daughter who was with me. I recommend this store and I ESPECIALLY recommend Alyssa.

Very happy with Liz and all her help!

The pandemic creates challenging dynamics for caring for customers. I did have to wait in my vehicle for quite awhile for my turn to come up. Walter did a fantastic job of taking care of my phone needs which made up for the length of the wait. Thank you so much!

The local AT&T store was fine after we waited in our car for over 1.5 hours to be allowed in the store. Our reason for going was to pay off our phones and get rid of AT&T as our cell phone and data/internet provider. We signed up in May 2019. Service was usually acceptable until about June 2020. Then data service became virtually useless. Especially bad on weekends. Nearly every time we tried to even read comments on Facebook, it timed out. We could no longer stream movies or look up web sites on line. Not even the AT&T web site to check our usage. Made at least 6 calls to customer service. They played with our phones and tried updates. Etc., but nothing helped. Eventually they agreed there was nothing they could do as their network was too crowded in our area. I was paying for services they were not providing. So we are changing to Verizon.Abram Nicholson

Alyssa was so amazing. I was with my Mother In Law and family, she wanted to upgrade her I phone 4s. Alyssa was very patient with us and helped us to understand everything. Unfortunately, Alyssa was the only employee there at the time and people had to wait. She also helped us save money when she signed us up for the auto pay. You are lucky to have Alyssa as your employee.

I visited the Mountain Home Arkansas store AT&T store. The store manager I think his name is Walter took care of four customers at a time and he stayed very professional. Give him an attaboy.

Wonderful experience..Blade was good and professional

Waited 2 1/2 hours for someone to help me. At the time it was only one person working with eight people outside the store waiting. The service was good once they got to me but they need more personnel

Alyssa was great! Very knowledgeable, very respectful, and a great employee. She helped me with my device problems. AT&T is lucky to have such a knowledgeable sales staff and tech support at the store!

Great service and very friendly staff and informative

I have had problems trying to upgrade my phone at this store before. This past week I went in and got an upgrade and Alyssa made the process fast and easy! I will definitely be back to this store! Thank you Alyssa for being so knowledgeable and helpful!

Waiting in car is ruff . But the guy who helped me was fantastic and knows his stuff very polite and kind

I am very pleased with the sales rep Alyssa. She was very knowledgeable and patient. I came in looking to switch carriers and she helped me make my decision. Overall very happy with my experience with this store and very happy with Alyssa!

Alyssa was absolutely incredible! I had an issue that required a significant amount of attention and she stayed positive throughout the entire experience; even staying after the store had closed, making sure that I was taken care of that same day; rather than passing the buck off to customer service and telling me that there was not much that they could do. If her actions are any indication into how the rest of the staff operates, I cannot recommend this location enough! Thank you!

Alyssa knew exactly what she was doing. I wouldn’t have never been able to do what she did on my own. She was extremely friendly, patient, and smart. I would definitely recommend her.

Alyssa was awesome. Very pleasant and helpful. Will go there for all my phone services and accessories. Thanks again!

Customer service was great. We had a long transaction process and Alyssa was awesome. She was very positive and helpful throughout the entire process!!

I went there to set up an account and Alyssa helped me in every way! She was very accommodating! She is the best and I will go back for her business!

I had to leave a review after receiving the best customer service I have ever had at this location. There was a short wait to get assistance because the reps were helping others, but they took their time helping them. I had Chad help me with some issues I had been having for a week. I felt he was very honest and wasn’t just trying to sell me everything he could, he really wanted to get down to the bottom of the issue. Turns out I was 1 out of 30,000 people with a certain issue and he had me contact tech support one last time after trying some other options. I did and got a great rep who knew what to do and fixed my data issue. He could have tried to sell me a new phone but I think he knew that there was something bigger going on. I will be returning here when I do purchase again instead of online, due to the great customer service.

Allyssa was very helpful with my husband and I last night. She answered many questions we had and made a long night of phone transfer enjoyable!! Thank you Allyssa for your help!! I highly recommend her service!

Walter is the new Manager at this location.I would recommend everyone to go and visit this store. Full of positive energy!Thank you all.

We had the best of service from this store. Alisa was excellent and knew her job very well. Thank you

Extremely wonderful star rising in your company due to the pleasing work that was provided to me by your sales rep Alyssa Albers.On an ugly rainy day, I was working with my A10e that was working incorrectly. When contacting tech support they were unable to fix the problem so on a rainy day I drove to the store and Michael Ivens was able to within seconds fix my phone. I am very pleased with the service they have provided for me.-One extremely pleased customer, Richard Alexander

Loved the people and loved working with Mike, very informative, and not pushy!! Will continue to do business with this store for ages!!!

We havent move here yet and we have stop in there many times and everyone was friendly and took care of us. Today was great since I stayed on the phone at&t for an hour my time was not a problem and i told him to wait on someone else since I knew I was going to be there a long time. MY experience was great and fix both of my phones. On a Saturday around 3:00 p.m. We will go in there again. Thanks alot

Hours on door states that they close at 8 with no other sign stating any different. Pulled into the parking lot at 7:15 last night, a couple of workers inside laughing carrying on, doors locked, they look up and go on about their business not even offering to say anything to us. Tried to call the phone and they just watched it ring. So glad we were able to go into Walmart and purchase our new phones instead with such friendly customer service there!

Alyssa was so helpful. Went above and beyond to help me so quickly. Thank you so much.

Alyssa went above and beyond to help me. It was extremely busy and many people waiting a long time to be served. She remained calm and cheerful and did her best to keep the frustrated customers informed. She is the reason I will continue to use this store.

The young lady working was new there, she tired to answer my questions, but really didnt know. The items I asked about were not readily available, but they would order what I would need. However, the employee was professional about everything and very respectful. I would return again if need be

Went to upgrade my phone about a month ago. Got in right away & was helped thoroughly. It took a while to get my phone upgraded and stuff and they were patient & happy to do it.

Thanks to Alyssa, we were able to get some great deals! She was able to answer all our questions and was delight to work with.

I bought an IPhone 11 from another store and tried to exchange it. They said they didn’t do that. I called the customer service number and was informed that all AT&T stores can process exchanges.

The process was very fast and friendly (we had 4 people upgrading). Alyssa was very kind and helpful with us and answered any questions we had.

Alyssa was super nice and very knowledgeable and sooo fast. Thank you so much!!!

When we moved over here to Yellville, I love to go to this AT&T store as they were better than Memphis but since they sold it is not worth a flip. I hate going in there for anything. I LOOK into going to version but they only had hot spot too so I decided to stay where I am at. Very unable happy with AT&T.

1 person no one to greet and tell you how long on wait a piece of paper to sign and wait in car no number to call

Very helpful!

Awesome experience and an awesome associate Alyssa!!! Needed to get two new phones and accessories she was very helpful and very knowledgeable!

What a wonderful, pleasant, smiling helper. Thank you Alyssa at ATT for providing the best experience!

Great experience in this store today! The associate Alyssa was wonderful! She was so eager to help me!

Alyssa is wonderful! So helpful and knowledgeable! She was such a help to us! Thank you!

Always helpful. Very knowledgeable staff.

Good service

Alyssa Albers at ATT is the best associate they will ever have. She has always gone above and beyond for me and made sure I was taken care of. You got a good one ATT. Youre lucky.

Alyssa assisted me and I found her very knowledgeable, friendly and professional.

Brandy is very good at what she does i will definitely be doing business here again

The staff is very helpful and it looks like they are training new employees.

Very good service

Very friendly fast service! Went in for an upgrade got me in and out and was very respectful and informational.

Super Busy store. very friendly! Greeted me when i walked in to let me know that they will be with me as soon as they can.

On Wednesday evening my experience to solve the safe mode on my AT&T phone was not good since the person at the store could only do what I had trie multiple times to correct. That was Wednesday, 2-12-19. When I got home, my son -in-law and daughter had instructions and we tried everything to remove the safe mode. Nothing worked. Thursday, 2-13-19 I went to the store and had no choice but to buy a new phone since I could not get apps back on the old phone. Luckily, the monthly rates and cost were not as high as I expected but because they are android phones, have to physically move my photos. I have been a customer since 2009 and it was a frustrating experience.

The girl is rude. You have to wait so much for help. I just want to pay my bill!!!

Worst possible experience. They said they have fiber available at my location and made me cancel my Xfinity subscription. Kept misleading me for 3 weeks saying there is some work that needs to happen before installation.Never gave me an update. I followed up multiple times and every representative said installation was a day or 2 away.After my 15th call trying to get an update, got transferred to another representative who was finally honest and said he did not know when service would be installed.In return I was offered 1 month free internet. Absolutely ridiculous, considering I already went a month without internet.They offered no compensation for the delay and expressed regret.This is my worst experience with an Internet service provider.

Alyssa was beyond helpful when I went into the store today! She went above and beyond!

Helped me with what I needed in a fast manor I’d go back to this store

Blake was very helpful and patient with me. Without him I would have been lost. Many thanks for their helpful employees

Great service but long wait and was a very long process (3-4 hours).

Great people!

I was able to get service on my phone and it works great, but the questions I asked were mostly met by we cannot do that at this store which is possibly true but maybe the employee couldve called someone higher up and asked more information, but all in all, at least I got service on my phone now.

Back in July i was lied to about buy one get one phone.. the phone were not eligible for that so I ended up having to pay for both phone....along with being lied to over and over when I would call in about it the offer...was told credit will be made next or the next month ...which never happened...so to receipts to store to which they once again couldnt do anything

The first day I went into the store, a very nice young man greeted me and told me their entire system was offline. I told him I just needed to have my otherwise good screen protector reapplied. He said they didnt have any adhesive to do that. He said a new one would be around $40, when I made a face, he said he could get me a discount. He told me to come back in an hour. I went and did other errands and came all the way back to the other end of town. Still down and I was told this time it would be 2-3 more hours. I came back two days later and learned they did not have a screen protector in for an S8, a phone thats only a little over a year old. Had to order one. I told the guy about being told of a discount, he said it was already 10% off, he didnt know if it would let him discount it again. After asking his manager if he could discount, he got a code and the stupid system wouldnt allow anymore discounts. I ordered it because I need a screen protector as nothing is wrong with my phone and I drop it routinely (I have an Otterbox on it). So, after THREE trips, I still left without a screen protector that Im not waiting to be shipped. With tax, etc, it was still over $40! First, I dont know why any place would rely so heavily on a system that it cannot function if the computers are down and second, I dont understand why a store would not carry a screen protector in stock for a phone thats only one year old.

Brandi did a wonderful jobs wtting up my phone today

Brandi did a amazing job on helping me today! Thank you at&t!

Worst experience! The last two times I have bought phones I went into the store and they told me to go home and order them online. Why is there a store? They are not interested in helping you unless you want the latest $1200 Iphone. I finally talked them into ordering me two phones and I waited 2 weeks with no call that they came in. When I finally got through on the phone they said that they could not get that model for me even though they are on the at&t website. They did not bother to call me and tell me that this was an issue.

I was greeted by the associates at the At&t store in Mountain Home, I had a problem with my bill and requested to talk to the manager, she had the associates tell me she was busy but would be out shortly, after waiting for over 45 + minutes I left. I had a pleasant experience a couple months ago when I upgraded, but unfortunately not this time...

Took my payment incorrectly so shows as not paid I went in to see Management and they promised to fix it one week later and I call att myself to fix that’s almost two weeks is late fees and I have to fix problem myself what the hell/ just left there again rushed out after driving 32 mile to give them paperwork they had made copies of 5 days ago then told they will get to it are you joking. Fire these people.

Tried calling 2 different days during store hours, tried calling over 20 times to ask about a new phone and even left a voicemail and no one answered or called back... piss poor service and very disappointed

Drove over an hour to get assistance at a store as we have no local store, to find one employee here helping a customer and another customer waiting. He’s very nice and courteous but they really need to have more people here. I will be contacting AT&T and complaining.

Very great store. The lady that helped me was straightforward and extremely helpful. Couldnt ask for better customer service!

Past frustrating experience.I sent my daughter in to get a sim card for her to join my multi line plan that I started while i was out of state. I opened the multi line plan at the stateline store in Texas whom were over and above helpful.The 3rd line had to have a new sim card.I sent my daughter to mtn home store.Before she went I called them a half dozen times and no answers.However when my daughter went in to get the card all they kept asking for was my credit card number. I insisted that I could pay for the line from my end no need to give it over the store employees private cell number. She insisted she would not help her without my cc number. They made her pay the 6.00 for new card by cash and still would not assist her with getting a new number to join my multi line they she was flat out rude.Be careful of those whom insist for your card number are they wont help.Wrong all the way around. Frustrating all the way.Thank youTonya

Employees are friendly, but it is always a big fiasco to do anything. Cant cancel services in store, data to at least one of our lines gets messed up anytime we make changes, and it takes forever. Our birthday surprise to our daughter was ruined when they sent her an email congratulating her on her new phone. Is a congratulatory email really necessary?!

Dumb and dumber. Im in the midst of a personal crisis so I cant help you. Typical millenial run business. Sadly, Bob from India was far more helpful.

Great service, great manager

Alyssa did a great job helping my daughter!

Young man was very polite, answered all our questions, explained how it would work out, described several different set ups that would be more economical for us, this young man was extremely helpful and took his time to explain everything to a older couple. (We are in our late 70s)

Asked about a problem with my phones camera. Before even looking at it was told it was the new ios update and to call apple. I took it to the apple store in Memphis it was not the ios update thanks for the help.

This AT&T store in Mountain Home isn’t authorized retailer not a corporate store they have a good selection of all your standard phones iPhones to Annedroids and the staff is very knowledgeable of all the promotions that they offer the only thing that they don’t do well are some of the unique promotions that are only available through an AT&T corporate store which I have a Wi-Fi and wireless hotspot phone box that I had to go to Branson and buy through an AT&T regular store corporate store has these guys knew nothing about it outside of that they do a great job

Long wait. Good Service helping me find a phone but charged me for an otterbox that did not fit. When I questioned the total I was told it was taxes..Receipt was supposedly sent to my email but I never received it. When I called the store when I got home and realized what had happened, the trainee could not take my email to send the receipt. The store is an hour away so this was very inconvenient to have to go in and return the otterbox..

Poor service and even worse knowledge of how to set up a data plan. I waited about 30 minutes while they talked with their lover. This store is a joke...... EDIT 7/21/20 they can’t even talk to me over a call about the plan I have then hang up on me. Hire people who will do their jobs or replace them

Brandi was a great help when I got my upgrade!

Wasted an hour of my life in there today. If you get the incompetent lady named Winsome... get ready to Losesome of your life youll never get back. After being ignored a 3rd time when asking a question, I informed Winny I no longer wanted her assistance.

Super busy store. Great customer service