I went to price match something since they have the price match guarantee. Best Buy had it for $100, but a few other approved stores (Amazon, Walmart) had it for $69.99 and they wouldnt price match it. They said their system wouldnt let them. The lowest it would let them go was $85. Pretty useless price match guarantee.

We went in two consecutive days to buy a new range. No one would help us. They were standing around talking to each other but when we finally went up front to ask for assistance, the woman was so rude that we left and spent our money at a local store that was happy to help us. Best Buy used to be great!

App to in store availability inaccurate, but store employees make every effort to find you a substitute. Not pushy,knowledgeable. Would recommend going 2 hours before closing time, not as crowded.

My experience at Best buy was excellent. The audio employee showed me various styles of audio equipment. He showed me ranges the prices explain the different Dynamics, he also explained as I needed to add audio components on and overall a very pleasant experience. He helped me making a decision for my price range Plus what I was looking for in my home as in blue speakers at the range which they could project my music.

The website was great Christian ministries was able to get a new washer and a new stove

I really like when customer service people greet you with a smile. I still wear my mask to protect myself but it was nice. Also very helpful in helping me find what I needed and explained the differences. 5 stars 🌟

Had a warranty issue with some Air Pods for my daughter. They were able to send them off and had the fixed pod back in 3 days. Super fast turn around!

LOVE THE PEOPLE WHO WORK HERE!!They are professional, knowledgeable, and helpful. If youre having a negative interaction with you, you should check your attitude because these guys are definitely here to help!

A man, maybe the owner as much as accused me of wanting to buy some mike holders just so I could use them and return them after using them. Thats my last trip to that store.

Buying in store went well but ordered a stand for my new TV and installation the next day. Even though it was scheduled for a month later, got a text the night before installation that the stand was delayed. Ordered a different stand that was supposed to be available but morning of installation found that stand actually is delayed as well. Had to cancel installation so my new TV wont get used for 2 months at least

Great place! Got a new iPhone, the employee who worked with me was very kind and patient as I asked a lot of questions and thought over my choice. Would 100% recommend.

I love Best Buy. They always have what I want.

I didnt have to go out of my way for assistance. I love the variety of items/electronics that they sell. Its fun to browse!! They carry so many electronic items. They have movies, computers (lap tops and pcs), cell phones, refrigerators, washing machines, dryers, and much much more.

I needed to purchase a TV for an insurance claim. The salesman was very helpful and courteous. I will go back again

Auto stereo install here is excellent. Quick, efficient, and did a great job on my car.

The guy that helped us was helpful so we purchased a stereo system.

I always received the best service possible anytime I go into this particular establishment, that sells people are always friendly, ready to help and very knowledgeable about the items that they sell.

The staff here is knowledgeable and all the staff iv dealt with is always willing to help no matter what department they are in.

We bought a Vizio TV at another retailer, which we are unhappy with. We explained our issues to Robbie, and he was patient in explaining the pros and cons of various brands and helping us decide which would be best for us. He was very pleasant, and we ended up buying a Toshiba Amazon Fire.

Always a pleasant experience at Best Buy, even though this time was to return product rather than to purchase. Had a lease on a Galaxy S21 5G and I took it back because my S9 is practically as fast as it, other than network speed. Was offered help by everyone as usual but I was just researching my next computer purchase, which I believe Ill be getting a Chromebook again.For what I need it is really a great cheap alternative. I dont game, I run a small business. I have access to all Google Apps so dont need office. And its open source so everyone is able to build apps.

I wish I could give Best Buy two ratings, one for the service I received from Geek Squad member Logan Achor (pronounced acre), 5 stars, and another rating for the difficulty I had communicating with the store, which I would rate very poorly, perhaps 2 stars since customers cant talk with people in the Muncie store. Ill split the difference and give them 3 stars.

I really like that store clean and able to get help when needed also great deals on open box items we have bought several things including our new tv etc The service was amazing and the delivery was perfect I would recommend the store

Robbie at Best Buy Muncie did a great job explaining the difference in the items I was asking about he helped in making a great purchase. I am very satisfied.

They were there ready to help me find what I was looking for as soon as I walked in the door. It wasnt something they normally carry. I was looking for a way to hook up my headphones to a looper pedal that has 2 separate Left and Right outputs, so both sides would have sound and not just the left or the right. They didnt have every single thing I needed, but he found me everything they carried which was a 1/4 audio adapter so I could use the small headphone jack to plug into my guitar equipment.

Customer service is a joke. Worst. Customer. Service. Ever. Went through 5 different people and no one would help me out. Manager was “too busy” to speak with me

Was quick to help, had my item to me very quickly great staff really nice.

We bought a new big screen t.v. As soon as we mounted it we discovered a problem with the speakers. We were able to return it. No hassles and exchange it for another one that works great. Outstanding customer service and care.

Pretty good selection and most of the employees are very informative and helpful but sometimes you cant find someone helpful

I had a great salesman, who ask the right question. Was in and out with a new tv in 30 minutes.

How can you not love them when they walk out your new Samsung 75 QLED

Excellent selection and well laid out displays. Candy store for businesses and computer geeks alike!

Salesperson answered all my questions. He did not push a higher end item yet I purchased exactly what I came for and needed. I had a few questions for future purchases and he never made me feel as i was taking up his time.. Upon checkout the customer service counter checked us out quickly to keep shoppers from waiting long. This made us comfortable during the pandemic. Very happy with this experience.

They were immensely helpful, and I left with my problem solved.

Waited 20 minutes for some help buying a TV. Getting turned away from the manager.. Then had to run after, almost chasing, after someone to help. It took way too long.

The mask mandates were lifted for the state. A business that services the public or takes government subsidies, which BB does, is not a private business. Requiring masks is controlingand not actually effective against viruses.Next, I was billed for a service plan I did not authorize and the staff was unable to correct the issue but pushed me off to some phone number. Gone so far down in quality.

Affordable and great choices of appliances got a freezer for grandchild and were under $200 for the size she wanted

Went to find a frigerator compare prices, were going to remodeling our kitchen this time next year, so were looking for deals on three appliances combo..if your looking for help ask for Christy she was helpful.

Helpful associates and a good selection of products

Went to purchase a computer said it was available at the store drove 50 miles to get it and then was told that the direction is it could have been at any of the stores in the local area not necessarily theirs not a good sales pitch.

Awesome place staff could learn to not treat everyone like a criminal but Awesome stuff

Amazing customer service helped us find a gaming tower for my son. Also found us an amazing deal on a brand new laptop for the wife. As well as a headset for me and my son. Among a multitude of things for my daughter. She helped us get the most for our money. Also she set up shipping to my home for out of stock items and pickup for the tower because it was the safer option.

I got an exceptional laptop/tablet for $150 off their regular price. I am so very excited to start using it, the only disappointment is that they dont carry much merchandise in the store & I had to wai for it to be delivered. That is the only reason they didnt receive 5 stars from me.

Had a return with no problems!

Ad phone trouble and tech was fantastic with helping me.

Went in and talked to a nice gentleman told him what I was looking for 10 minutes later paid and out the door it was amazing thnx

Sales person was very knowledgeable and helpful.

Its a good best buy. . .

Kind of a typical Best Buy. Unfortunately they did not have what I needed. Printer cartridges. Still in decent store though

Customer service is great. Items are great. Enforces social distance, which is great. Prices are only good not great. Prices are good. The prices only make it to good and not bad cause everything else is great. Still gets ⭐⭐⭐⭐⭐ from me.

Today we went in to by a new modem to use with our router. First time Ihave been there without multiple sales reps. asking to help me. We finally got a modemand found a sales person sitting using a computer. My husband ask him if the modem would work with our router. He barely looked up and said you got xfinity yea that will work. We pay went home and after phone calls with 3 xfinity workers were told they cant find the modem on their screen. Now we have to return the modem and hopefully get someone who wants our business. Other than no help the store was clean, well lit, customers mostly worn a mask and the place was not crowded.

Website said Geek Squad repaired cameras. I called to verify & the CER said they could probably repair it in the store _ gave me an appointment for the next day. We drove an hour to the store & they told me they NEVER repair cameras; only send them out if they were purchased in the store & are under warranty. We left angry.

Rob who worked in the laptop was amazing. Helped us find what we were looking for. The Geek squad was very helpful. My wife and I thought the process was going to be long. It was not long. We are are happy with the laptop we got.

Clean store, friendly employees, the prices vary based on what you need. The employees help set up electronics and such bought there

Very good selection and friendly service

Great store and fast curbside pickuo.

I was robbed without a mask for a installation fee. I had a horrible experience prior which is how I was convinced to come back only to be mislead led and misinformed and refused a $130 refund! These people are disrespectful and disgusting! If you can get service anywhere else please do and spare yourself from being robbed! For the record I was lied to by a General Manager by the name of Adam! He must be why the business is being ran by criminals trying to reach a sales goal!

Made a purchase for a 75inch 8k TV, well unfortunately it never made it to my house for install. The install team rep said they called 30 mins before coming to my house(never got a call) and then said the tech came to my house to deliver it after the attempt to call me (never did that either) so I called the store to try and get help to resolve this delivery issue and was disconnected 3 times, Finally just canceled the order and made the same tv purchase elsewhere. Long story short the install team and store do not communicate with each other because nobody truly knew what was going on.

Store is well lit, and very clean. They are above average compared to other locations.

Had to get new phones and they are a Verizon dealer. Much better than going to the Verizon store. Our associate was knowledgeable, patient, and super helpful!

Great deal nice people in service

Don’t waste time calling in. Automated system gives you hope and then that hope crashes and burns as a different recorded voice tells you they’re too busy to answer your questions and disconnects. Way to spread the holiday love by reminding people they’re not important and just their money is. ***Updated ***Yeah don’t bother about going to the store either. Won’t get waited on there either.

Went to the store after not being able to make a purchase online. The only had 1 person working in computer section and no one could help from anywhere else. There were two other people waiting as well. This Best Buy is the worst location by far.

The customer service isnt as good as it use to be. The employees are just standing around talking. Not asking customers if they want help or need something. No wonder Best Buys is hurting.

I needed to buy both a refrigerator and a TV today. Was in each department for approximately 20 minutes and nobody came to.help me. Very disappointed. Walked out buying nothing.

My wife and I got new IPhones yesterday. Jimmi helped us and was professional and patient as we both upgraded our phones. I highly recommend going here when you get a phone upgrade.

Not much choice in games and smelled funny.

The people are very nice and helpful. But to get someone to answer the phone.... Well I had to call the corporate office and they set up an appointments for me so good luck with phone calls. The same seems true in all options.

Got the TV I wanted for my mom

Absolutely love this place only got 4**** bcuz didnt have what I needed in!

Bought a open box Tv 75in love it

Always very well organized and clean. Offering curbside right now to fight the spread of the pandemic. They just need to move the pickup spot from in front of the entrance. For those of us who have a handicap it makes it tough when we struggle at times anyway. But the deals they run are well worth the hassle.

It sucked. They suddenly refused my still in warranty Geek Squad service plan for a Microsoft computer I bought from them. The tech could not explain why. Just sent me home with a dead computer.

Great place except the mask part with a whole 2 customers in store.

I ordered some items online and within an hour I had picked up my items and was omw back home.. I had curbside service ready when I pulled in the parking lot. It was as easy as opening my email I recieved after placing my order, followed the instructions on the email, waited about 3 mins then a really energetic and pretty cool Best Buy blue shirt was at my car window handing me my stuff while answering questions I had related to my items and other things I inquired about. Its a good racket they got going on over at Best Buy.

Did not have what I wanted and did not want to order. I picked out several different ones and none were in stock. Wasted my time driving 35 mins.

I have called them four times and spent well over an hour on the phone with them to ask them simple questions. I stay on hold for 20-30 minutes before even speaking to someone and then when I do speak to someone the put me on hold and pop back on 5-10 minutes later to ask me a question I have already clearly answered at least twice or worse yet, they just leave me on hold. I am on hold as we speak for over 34 minutes this time and the hold music stopped about 10 minutes ago and I hear nothing! The lady said she was transferring me somewhere. This is very likely the worst customer service experience I have ever had in my life and all for a laptop that I bought from this best buy 3 or 4 years ago which was expensive when I bought it. All I wanted to do was see how much it cost to do an upgrade. NEVER will I EVER be a customer of Best Buy again. Horrendous!!!

Amazing customer service and is quick at fixing damaged phones etc, And has the best parts you can purchase for Computer repairs and stuff you need for Computer maintenance.

Less than one they lie, will sell you anything to make money and dont care about you or your vehicle, think twice before going there

Nice clean atmosphere electronics are always available ;)

The sales staff were very friendly and helpful with my purchase.

I go back tuesday for the install since they didnt have all I needed but the guys in the shop are so helpful, kind, and friendly..I look forward to having my audio installed Tuesday, ill update again after :)

Some of the workers here are not good at their job and incompetent. I traded in an old phone and the worker could not take off the screen protector, he asked me to do it, which it took about 3 seconds to do. He also asked to see my confirmation number after I just reset my phone to trade in... seriously. This was last fall (2020) and the guy is still worker here. I dont know how he still has his job here. The store is always disorganized as well, and good luck getting a worker to ask if you need help. You are going to have to hunt them down and beg for their help.

I went to Best Buy today to purchase an Ethernet Cable. I spoke with Tyler who was a gentleman working back in electronics. He pointed me in the direction of the cables. I had looked down and found a blue 100 ft cable that I thought would work but It didn’t have a price on it. I went back to Tyler to ask him the price and he said “ I don’t know the price of that. You’ll have to go up front and ask them because I’m not helping you since you do not have a mask on” I told the lady up front I didn’t wear a mask due to medical reasons and she said it was fine. Then I get treated like that when all I needed was the price of that Ethernet cable? Very unprofessional and very rude of Tyler to do that. I was shocked to be honest. This was a terrible experience.

The staff was rude and unhelpful, one of the worst shopping experiences Ive ever had

Not a whole lot of DSLRs to choose from, disappointed.

The second shift store manager is great. Really knowledgeable gave a buddy and i alk the info on the drones.

Lots of employees standing around talking. No one asked if I needed help.

Easy curbside order pickup. Quick with no issues.

Got my sons first gaming computer for his birthday in April.

Great prices and they had me pull right up to the door and loaded my TV in my Jeep. The only thing that I have as a suggestion not just to send one worker out to load 50 plus inch screen TVs because the kid that was lifting mine into the back of my Jeep compass literally almost dropped it and then slammed it into my jeep like it made my heart drop into my stomach so only thing that I have a problem with. Everything else was great questions were answered greatly the workers were nice just for safety when people are spending hundreds of dollars on something they want it to be in tip top shape not cracked when they get home which mine was not but it very well could have been.

All the staff were standing around talking and no one greeted us. Maybe they were in a meeting of some kind. No one available to ask questions. Too bad, we went to another store where staff were available for questions and made our purchase there. We really do like Best Buy... its unfortunate.

Called Friday and was on hold to Christmas music for 20 minutes and hung up. Called back Saturday and waited for almost 20 minutes before I got to speak to an actual human. Then got transferred to one person who then took some of my information and transferred me to another, only I got hung up on. I tried calling back and waited 35 minutes to speak to a human. Then when I was supposed to get transferred again*** I got hung up on AGAIN! Idk how in store customer service is but the phone skills are lacking. I should have sent a carrier pigeon with my questions! I’d get a faster response!

No issues that I had, but they dont have much in the way of computer towers. The staff was very nice and helpful, though.

Always find what I need.

Helpful and answered my questions on a couple things

Friendly, helpful, and quick assistance

I needed a new computer and Tyler of the Muncie IN. Store was a great help to me. Thank you Tyler10 rating

David was very helpful in advising me in my new computer search for my small business. I appreciate his time & efforts, but most importantly, IM SO HAPPY with the fact that he was not a pushy salesperson! He took the time to listen & looked up the program I use for my business to make sure we had the specs we needed to run the program. He pointed me in the right direction, allowing me to make a (stress free) decision. Its a very nice change of pace from the other visits Ive had! Thank you to David! Very nice young man!

The salesperson I had could answer all my questions and really knew his products. I really had a great experience with Best Buy in Muncie.

I was in this store for about 20 minutes looking for a specific item before an employee asked me if I needed any help. Some were busy with customers and others were stocking items but never attempted to help. No one was at checkout and I started looking for a place to check out before someone finally came out of the office about 5 minutes later. Very poor customer service.