Kristina was so helpful to us yesterday at the Minute Clinic! She was kind, gracious, and knowledgeable!! ❤️

The pharmacy technician was very helpful in assisting me to find an OTC medication. He followed up with the pharmacist on a question that I had. I also liked that the store wasnt crowded.

I love this store!! I always find what I need, and the staff is very friendly and helpful.

Let me preface this by saying typically in the past I would leave mostly positive reviews and try to speak to the place directly about negative experiences as to not negatively impact their ratings. Also I have another account where I’m a local guide and I intentionally didn’t post my ratings from that profile because my goal isn’t to to be vindictive but make my concerns know and express my voice and thoughts on the matter. since the staff wasn’t willing to hear me, I decided that my voice still matters and I will voice it here.That said, I have used this pharmacy several times and especially more frequently over the past 8 mos.I overlooked the fact that I’m repeatedly asked things or for information that has been provided and should be on my profile as someone else mentioned.It’s as if this may be either a system or technology issue or staff . Either way I’ve have had a similar experience where I keep providing good RX or an insurance number that you’d think would be on profile after repeating it each one.I have had an instance where I had two profiles created and then data was erased in the merging of the two profiles.I’m not sure how much of this is in the staffs control . If it’s an attention to detail thing or need for investment in new systems . Either way, it’s annoying.But that wasn’t really the core of my problemThe core of my problem with this location is how I was treated the last two visits.The customer service there is really subpar but I tolerated it because it was convenient however I will no longer and after years of being a CVS customer after switching from Walgreens when I found better customer service with CVS, due to two women (techs and pharmacist) at this location, I will be taking my long standing business to a smaller pharmacy company.Before I go into greater detail about the experience, I will say that I have a background as a Nationally Certified Pharmacy Technician though I no longer practice but did for two years before going into business. I never treated a customer the way I experienced here. These women made me feel less than human and I will never tolerate that again.That said, my experience was this I called about filling a medication at this location prior to a trip. I learned that a CVS that I never filled with before misunderstood my calling and inquiring about whether or not they take my insurance for I was ready to fill it and at their location. I was not. I was calling different CVS stores to find out which one I could potentially switch to from this location however I never gave the green light to process any scripts. That said one of the other CVSs that I called began to fill the script.So while I was conducting research on which CVS I would switch to (no decision was yet made), my medication was in process at a CVS that I did not decide to switch to yet.By the time I discovered this, that location was closed.However, when this was discovered, I was trying to talk to the pharmacy technician and explain to her that I was in a dilemma because I was leaving town and I never granted permission for my meds to be filled elsewhere. She brushed me, my concerns, and needs off.

Continued review : Re Pharmacy VisitIt wasn’t the fact that she said there was not anything she could do about it, it was how she said it and how she was handling or not handling the situation. It was her delivery.She was extremely dismissive and was t even willing to see if there’s anything she could do. She just shut me down abd constantly interrupted me.When I realized I couldn’t get through to her I asked to speak with a pharmacist.I’m not sure what was shared with the pharmacist by the techBut the pharmacist got on the phone and was extremely defensive and dismissive and accused me of yelling when I just wanted the opportunity to talk to her. She was unwilling to hear the customer and assumed whatever was shared to her by the technician was right and just shut me down.What I was trying to explain to both of them was that in the past I’ve had a similar situation and because i had a history of filling the medicationthe pharmacist made a judgement call to partially fill the medication. I was trying to partner with them in generating ideas or a solution but both of them just shut me down .Also I want to be very clear that in this day and age, customer service, accountability and responsibility for shortcomings, and being open to and inclusive of diversity to include diverse communication styles are non debatables .Everyone isn’t yelling at you simply because they speak naturally louder or are assserting themselves and standing up for themselves.You don’t get to treat me however then try to silence me. That’s not how this works.I am only shopping in spaces where I am delivered quality customer service, am empowered to exercise my voice, and not treated as though some women deserve to take up more space or should be empowered to be their authentic selves while others pose a risk to it.This location has ruined the CVS brand for me.Even if we weren’t able to come up with a solution, I should never walk away feeling the way I did. You can kindly say “I don’t believe we will be able to do that however let me check or look into that for you.” Followed up with “I looked into that and unfortunately xyz or great news here’s what we can do.”It’s not asking much. I get that things are stressful . However we all have a responsibility to manage that and they just shut me down like they just didn’t want to be bothered and had dealt with customers they didn’t want to deal with. Treating a customer like they did and still having a job is a privilege that most people don’t have.Don’t allow these bad apples to abuse their roles.

I went in today for the minute clinic and the PN Tara was extremely kind! My Appointment was at 8:50 and I was out by 9:10 it was fast I went in for immunization. Thank you for making my experience well!

Some days are better then others

Saw nitrile exam gloves 120 count on cvs.com . Munster store had product priced more than cvs.com and would not match cvs.com price. Vary disappointed in store not matching their own web site price. Will probably not be shopping at cvs any more!

Hi! I was taken care of by Kristina Yomic and she was amazing! She listened to all my concerns and treated me professionally. I do not have health insurance and paid the full $139. I hoping that Kristina gets 90 % of that, because she deserves it! I have been to the Minute Clinic in Muster before and Kristina took care of me then, too. She was excellent then! Thank-you Kristina, for all you do in your medical field.

On the phone for a hour trying the pharmacy????

Once Again I have bronchitis!Thanks to Shatara Coleman,for your professionalism, Empathy and Kindness!CVS Is lucky to have such a fantastic NP And all around person as an employee.I would definitely come back.Thanks

On multiple occasions we have gone into this CVS and they have processed the wrong insurance card, after we told them several times to delete it off file. We end up having to go inside almost everytime and give them our insurance information all over again. Very frustrating.

This is by far the worst pharmacy I have ever experienced! I am a diabetic and have now twice gone without my medications after being told my prescriptions would be refilled. I was at the pharmacy 2 days ago and was told at that time that my diabetic test strips would be Refilled. Now I get a text message telling me that my order is ready and when I got to the pharmacy I was told that there was no order for me And that they would have to get ahold of the doctors office to get enough test strips for a 90 day supply since my insurance will only cover a 90 day supply. This has been the worst pharmacy I have ever dealt with!

This is the worst pharmacy in the area. I called about a refill which they only filled 45 days for instead of the ordered 90 days eorth. I waited on hold for 5 minutes, Then hung up on . Called back, and the tech was incredibly rude, and essentially telling me I was wrong. I read the label, and proved I was right. Then she said Bring it in. And promptly hung up on me. Every time we use this pharmacy, we say the same thing about their customer service. They suck!

Great customer service and the store is always clean

Worst pharmacy ever. They take forever and Ive been on hold for over an hour!!

Waited on phone 18 minutes to talk to pharmacy on the phone! She laughed said we were busy!

Well stocked, clean and great staff