The facility itself is terrific, and their customer service seemed to be very attentive and willing to assist. My problem is that I signed up and received confirmation of 24/7 access to the facility I recently moved my belongings to. But after attempting to gain access @ 11pm (Im a truck driver so my schedule is erratic in comparison to most folks) and being denied. I was left a voicemail informing me that the confirmation I had received was a mistake and that I had chosen a facility that would not grant me access 24/7. Needless to say, this is a hassle and a nuisance that I am not in anyway at fault for. Wish I had not been misinformed prior to moving all of my possessions just to have to do it again in the very near future.

Worst customer service/management Ive ever had to deal with. Theyre borderline harassing which its good they have security cameras because it will be easy to prove in a lawsuit. They randomly come up with rules that were never disclosed, hard to abide by rules without properly being informed of them. They have a contract but also refuse to follow the terms laid out in thar as well. One big lawsuit waiting to happen. There a lot of great competitors with great security systems and much friendlier staff that offer the same prices. I highly recommend ANY other storage company. Good luck.

Ive only been using this storage for a month but the setup and response of management has been excellent. Moving is tough. At least this part was easy. Thank you

Staff was very very helpful and friendly. Have rented storage many times and THE STORAGE GROUP is by far the BEST!

Contacting group to book a storage unit was very easy. Move in to storage unit was a breeze also. Clean storage units!

Hands down the best facility around! From the property to the people- absolutely amazing!!

The Storage Group was a great place to store our stuff before our home is built

I went online last night because I had to move my things to a different storage place and I found this place and It took only about ten minutes to fill out the form! And I was on my way 😁 very easy no problems at all! Thank you 😊

Chad is wonderful coming from Minnesota and hes helping when possible online experience was great thanks again Chad.

Did all of it from the computer easy website easy to pay they sent all paperwork to you also text so far happy with the whole process

I recently signed up for storage here at a Muskegon location. I was very pleased with the woman in the office, she was personable, helpful and friendly! The whole sign up process was online and VERY user friendly and I was able to access my unit the same day. Price & size were very reasonable too!

Had an interesting conversation with the office in fruitport mi, changing account information, I put in an complaint about the rate increase. So, I was told if I moved in today the rates would be higher and my comment about how they are treating long term customers, was worthless but he will pass it on, also the company must be doing something right Wow, interesting well I guess my business will be appreciated elsewhere

Other than the price is a bit high The people were very friendly and got me right in clean place

Rude guy who locks the gates up.Next time you could ask politely for us to hurry up instead of if your not out Im locking the gate.

They make storage simple and easy. Very nice people to work with. Options to pay online and set up a card to run automatically each month. Highly recommend!

I was in need of a large storage unit conveniently located to my home. This location fit my need. It was very easy to complete the rental agreement and I received all the information that I needed. I was treated with kindness and respect. I am happy with the unit as well as the location.

Very easy to set up and access your online account. So easy that you can do the entire process through the internet. Clean facilities and quick response time. Will recommend.

Super clean, easy access, large units. Staff were very pleasant to deal with. I needed a unit on short notice and they had it. Plus they are building more. Easton, easy out. Recommended!!!

Great place to store Ur stuff

The storage group is the most amazing storage unit I’ve ever used. The staff is friendly and amazing. Especially at 5021 Apple ave! Walked me thru if I do it online how I get a movin special. Wonderful place high recommended!!! Units are clean and very spacious! I have a older unit plus a new unit. Both are wonderful

Friendly staff that was very helpful. Good prices and nice sized units. Glad I went here!

New unit. The staff is very friendly and helpful. Easy access to my storage unit

Very helpful personnel and affordable units. Best decision made.

Very friendly staff, HUGE units at better pricing than UHaul. Clean bathroom. Great location.

Great customer service, clean facility and great rates! If youre looking to store your things,I strongly recommend coming here!

This was a great storage place when it was Eagle Storage But its been sold to a larger storage group and I dont care for it. Ill be going somewhere else.

Overpriced for what you get. The thing that I hated most about this place was not being able to have 24-hour access do my thing. Especially being a night owl and a night shifter like I am

So far so good security cameras unit is dry gated for your safety

Clean units, and the people who own the place are friendly and very helpful

Needed to explain regerstering online before renting

Huge units pest control easy in and out with outside bathroom

Dropped my Uhaul off while they were closed and they took care of everything and emailed me my receipt. I was worried but I didnt need to be.

A store n lock. Fenced in. A pin number to get in security cams. But all Ive been to have the same thing

Good place to rent.

Great customer service!

Great storage place

Google maps shows open till 10pm on Sat. Sign on door shows close art 1pm.

I tried to get a unit for a week and never got a call back or answer I guess they didnt need my money.

Pricey

Friendly Staff