My wife went into store to get my tablet hooked up for me. A lady there who was the manager went above and beyond. She got my tablet set up and she helped save us money and get my email fixed up. Very happy with store and my wife being happy

We had the best experience at this store. Larissa is super helpful and one of the most genuine people I have met. Everyone in there was super sweet. We recently moved to the area so I had my two toddlers with me and Larissa and another employee (who I didn’t catch the name of) helped entertain them and made the experience enjoyable. I’ve never experienced this much hospitality at a corporate type store. Normally I would dread going in somewhere like this with kids but after the experience we had, I feel so welcome and comfortable. It takes a village, and the people here truly live that. I’ve been to numerous at&t stores but none of them even come close to comparing to the customer service of this one.

The store manager goes above and beyond. She is a sweet girl. Love this location

Went to get my email fixed and Larissa helped me reset my password after going to 2 other stores. She took her time and tried to save me money as well. I love the mustang store

I never leave reviews ever, however Larissa went out of her way tonight to help me switch over to a phone plan. She called me at 8:30 PM while she was home because she received an email saying the process of keeping my number didnt go through. And she assisted me for about an hour assuring it worked. Ive never experienced this amount of professionalism and outgoing workmanship anywhere else.

Received excellent service every time we come into the store. Everyone is extremely helpful an patient. Will be coming back!

Will helped us today. I like coming to this location instead of the one nearest to me. Theyre always helpful and friendly!

Great selection of phones at this location. Employees were courteous and friendly! Noahs assistance was extremely helpful in picking a new phone. Highly recommend THIS location in Mustang as theyre super accommodating and knowledgable! Smooth transaction!

Went to the store and the young lady fixed me (my phone) right up. Fast and really freindly. Dont remeber her name, very cruly hair. Great job!

When in to pay my bill and was greated by noah there was no wait. Noah was very helpful and helped me with getting my bill paid. Need more people like Noah

When we walked in we dealt with a very nice young man. Very friendly and accommodating. He actually had helped us on a previous issue so I was glad to have him help us again. However, we were about a 1/3 of the way thru our transaction a manager lady butted in and tried to take over the transaction. She tried to sale us internet numerous times after we told her we would go home and look at our options. She even tried to sneak it in on my account after I told her i would go home and look at my options 4 times!!!! Then she got an attitude with me. At this point I was irritated beyond belief and just wanted to get out of the store. I really felt bad for the young guy that originally started helping us bc he lost a sale because of her.

I love this store. I was in earlier trying to get help with my email and everyone was so Kind. I love the manager and staff. They always go above and beyond trying to take care of me.

Got helped in store by manager she was wonderful helped lower bill

I love this location. The manager larissa is amazing. There were customers in the store being so rude to her because she wouldn’t do something that was against their policies and she maintained her positive attitude and kept being very professional. More then what i could do!!! The one thing I wish would get fixed is that dang sign at the top of their store. It looks AWFUL!

I went into the store to upgrade my husband and I. Savannah had helped me but larissa was who I was working with for the last two weeks. She went above and beyond trying to hold phones for us when they came in so we didn’t have to order. She helped me with our bill and tried to see if we qualified for every discount. Savannah and her were knowledgeable and kind and it was the best experience I’ve had at att in a long time. These two ladies are amazing.

Larissa was amazing. I am so happy to have been helped by her. I am really looking forward to my new phone. I was also able to save 60 off my home services because she took the time to call in!

Larissa at the AT&T store in Mustang was AMAZING!!! I have Stage IV Metastatic Cancer and I woke up yesterday (3/22/21) and realized my cell phone, internet and cable (all through AT&T) had been disconnected. So I drug myself to the store to see why. With Larissas help we were able to determine it was an error on their (AT&Ts) part!!! We had to call a representative and she was hateful and rude and they still charged me a restoration fee eventhough it was their fault so after over 15 Plus years I will be moving all my services fr AT&T...I do want to say LARISSA WAS SO NICE AND SO HELPFUL!!! SHE IS AMAZING!!! I hope AT&T knows how lucky they are to have such a nice, intelligent and helpful young lady working for them!!!

I absolutely love going into this store they are always so welcoming and willing to help with anything. They always go above and beyond whether Im coming in to pay my bill or a simple tech issue.

I own a small business and inquired about a business account with ATT. Larissa, the store manager, was extremely knowledgeable about business accounts. She helped me port several numbers over and save tons of money. I’m not sure what these other reviews are talking about when it comes to business accounts, because mine has been perfect. Thank you Larissa, and if any other small business owners need help with their ATT account go see Larissa!

Larissa is a very bad manager. I just bought 1 cell phone 1 month ago and she gave me totally false information about the payment of my cell phone bill. Mrs. Larissa opened a business account for me without having a business to try to help me lower the cost of my Bill, which has been super expensive. the amount of the Bill is totally different from what Mrs. Larissa told me. i went to several at & t stores and they all gave me different answers and solutions. I am very frustrated, I cannot find a solution to this problem. I do not wish to continue with this line. But Mrs. Larissa was not receptive to my problem and she did not give me solutions. I am not used to doing this type of publication but at this time it is necessary, do not be fooled by this lady Larissa does not have true information about the service she offers.

Larissa helped me a month ago get tv and a new phone. I LOVE MY TV! And my new phone. She’s amazing. I’m happy seeing all the other reviews about how awesome she is. I’ve never had her be rude to me ever and I’ve heard customers in store try and be rude and she keeps a good attitude!Att should be happy to have such a dedicated employee! Her staff is equally amazing. The young men in that store are so kind and always help me when larissa is not there.

I went into the store to get assistance with my phone speaker not working and get Assistance with my tv service. Kessler helped me and Larissa. They both go above and beyond trying to take care of me and help me get everything taken care of. Every time I come into the store those two always are being so helpful and nice.

Amazing experience. Kessler is very kind and professional. Love this store!

Larissa was great! I’m so happy with my new phone. My husband went into the store with a concern that we had and she went above and beyond to help.

I went it upgrade and Kessler was Amazing. His manager helped as well. Clean and professional

Great customer service, and very clean environment! definitely would go back!

Busy place...needs more help

I called and spoke with Larissa in Mustang about an issue I was having. She took care of it immediately and was very professional about it.Wish everywhere you shopped had workers like her. Great experience!

Larissa and tyler helped me. Theyre amazing

The store looked really clean and the staff was very polite and professional

Manager is amazing at this location

I drove 40 minutes to this AT&T location due to all the good things I had heard about Nona from friends & family. I’ve been on the fence about upgrading my phone as well as switching to AT&T for several month. However, Nona made the transition easy for me & was able to confidently answer ALL of my questions (trust me there were TONS). I would recommend anyone to Nona & the Mustang location.

Update: 12/3/19-Sunny helped me with my newly purchased phone from AT&T online. She helped get it set up. Explained features. Was very courteous and helpful. This is a small store, so expect to wait. However, the customer service is excellent.Nona was super helpful. My wife and I are in our fifties and we always feel a little overwhelmed when it comes to new tech. We keep our phones a really long time. Nona explained all the options, recommended the best phone for our needs, without trying to sell us on the latest and most expensive, explained new features, and made the experience a pleasant one.

Received one of the best customer service experience of anywhere with Larrisa, she is second to none.

Huge shout out to this AT&T site & Manager Nona! I mean above & beyond customer service! Kind, caring - true customer service and renewed my AT&T experiences of the past because of her quality service! AT&T is fortunate to have her. Thank you Nona!

Very bad service from Larissa, she behaves rude because of a misinformation error she gave. She is a scam and I steal everything she offers

Larissa restored my faith. she was awesome. I usually got helped by scott the previous manager was kinda helpful but she really helped get our accouny fixrd. I could tell she was stressed and seemed busy and still stayed professional

Felt welcomed and taken care of with Calvin and his manager. I walked in needing a simple bill analysis and they went above and beyond to save me money as well as getting me a new phone. Customer service is a lost art but they haven’t lost it here at this location. Keep up the great work.

Larissa is amazing

The store here has really nice employees. William really helped me out on getting a deal for my phone, and was patient in helping me out. I highly recommend this AT&T store.

Love the store in yukon the people there are very helpful and are always willing to help you in any way you need then too.

I came in pretty upset over an insurance claim that was giving me the run around. I thought I was going to waste hours trying to get everything settled. I walked out happy and in less that 30 minutes! The staff there is friendly and efficient. I refuse to do business with anyone else!

This AT&T store was great I cant remember the last time I went into a phone store content and not frustrated! The representative Calvin was awesome, he helped me with my bill, got my family set up with helping us transfer all of our information to our new phones, was very knowledgeable of all the products, and helped us with our Direct TV Now! Overall a great experience.

The manager was amazing. Larissa did great

Awful customer service. My husband and I were trying to combine our accounts, and instead of showing us options and assisting us with how to complete the transfer process we were told we could not get the plan we wanted. Luckily we went to the corporate store in Yukon, and miraculously we were able to complete the process that Mustang could not do. The young lady that assisted us, appeared uninterested with assisting customers.The overall message - Drive a few more miles and go to Yukon and ask for Matthew. He was phenomenal!!

William at the mustang store is awesome really nice guy very helpful I thank him for my new phone

William was extremely friendly and helpful. He was very knowledgeable and helped us get the best deal. Will definitely stay with AT&T!

I upgraded my phone and loved the amazing service and attention from Blake! It was so good, I went back the next day to upgrade my daughters phone too. Again, Blake helped and was amazing!

Called in advance to see if I should make an appointment, they said no were not that busy get in the car drive 5 mins over here, to wait 30 mins and still not even been acknowledged... dont waste your time and day........

Amazing store

The lady inside was nice but AT&T customer service is lacking.

Nona helped me with me with my phone when it wasn’t working right. She had patience and demonstrated her knowledge on getting it working like it should. She went beyond that extra mile!!! Nona is the best!!!

Called to inquire about certain plans right now and what was available in store. I don’t know what gentlemen I spoke with, but when I said ok thank you very much, immediately hung up. Just seems to me like bad business manners.

Love the store and staff

I just want to say that Nona is one of the best associates that I have ever had the pleasure of working with.She was very knowledgeable, professional, and courteous.If I ever need help with my ATT service again I will be sure to have her assist me.

I bought a USB cable here and it was a really fast experience. Still works to this day. I dont even use the cable for my phone. I cant say what the cable is used for but it works great.

Blake is an exceptional worker! Very professional and kind. 10/10 would recommend.

Great service...Great Ladies in mustang

This store went above and beyond

I have been in a lot of at&t stores all over the u.s.,this is the worst store I have ever been in. No one acknowledges when you walk in the store, stood in there for 15 minutes. No said any thing to me .there is hardly any merchandise in the store. This place is loosing a lot of business because the way it is managed.will never go back.

Great customer service, always willing to help and answer any questions that I have.

Calvin was super helpful and quick so I was able to get about my day.

Nona and Calvin were awesome! Jeremy was informative too! Thanks

Blake was awesome and he is the reason why ppl keep coming back

This store is awesome! People think this store just does mobile phones but they also provide Home Television and Internet Services. Also Home Automation to protect your house. Fast and Friendly service!!!!!!

Larissa was amazing

Hottest AT&T staff Ive ever seen

I have had the Mustang AT&T Store assist me with several purchases, always a great experience working with the manager and the staff. Wont go anywhere else but to this store!

I have always been very pleased with the customer service that I have received. I have purchased from the store on several different occasions and will continue to go back to the Mustang Location.

Jeremy at the mustang store is always so very helpful.

I received a new phone and a young lady was very helpful to an old guy getting it setup

Super pleased with the service at this location versus others! None was great.

Phones were acting up and they spent two hours after closing to ensure we were completely taken care of. Extremely thankful for their dedication to work past closing just for two phones!

Great location and easy to find. Great customer service and friendly staff

Really appreciated that when sales person helped us we did not feel rushed. Very glad for the screen protector that was suggested - it saved my ipad!

Extremely helpful and hardly any wait time. Will be going back to this location from now on with all of my needs

Great service and knowledgeable staff like Nona

This place is super slow but love there sevice they just need to be faster on Custumeer sevice

Went in to change to a new plan and they were not able to mid cycle due to not being a corporate store. The next day I had lost all data service and find out they removed data from all lines. I went to the legitimate ATT store in Yukon and they fixed it for me. Avoid like the plague and take the quick trip to Yukon instead.

First I went to the AT&T store in Stillwater and the woman told me that for a speed of 25 my internet service would cost $40 a month. So I started the process of signing up for it when she said, “oh wait you have to already have any kind of service with AT&T to get that price.” Since my sister does have AT&T I decided to just wait so that she could get the internet for $40 a month. Next, I went to the store with my sister in Mustang and they told us that we didn’t have to have service with AT&T to get an internet speed of 25 for $40 a month, so we signed up for internet service there. When the technician came to answer questions while the internet was being installed, he said that I was signed up to pay $50 a month and all I needed to do to get it for $40 a month was to change the billing address to my sisters billing address. So I went back to the store in Mustang and explained what happened. The man told me that the person who signed me up must have made a mistake and the only way I could get internet for $40 a month is if I get a speed of 5. He continued to tell me that would not be sufficient for what I need internet for and that there’s nothing he can do about it. I have contacted AT&T multiple times with this issue and not once has someone offered me a solution. I have been lied to and mislead by multiple AT&T employees on multiple occasions and not been offered any kind of solution.

They were fast friendly and super helpful. i will definitly be back!

My encounters with Jacob and Jeremy were great. They were very friendly and helpful. However, when I went back to the store to make an exchange, I had to deal with Ty. I cannot think of situation where I have felt more disrespected by a salesman. His attitude and demeanor were disdainful, condescending and disrespectful the entire time I spent with him. From now on, I will take all of my AT&T business to Jacob in Newcastle.

Nice and friendly staff, they know what they are talking about

The manager has always been a great help and always answers all my questions!

This is a great place for all your at%t needs! they answered all my questions and gave me a free phone when i threatened them with my airsoft guni would recommend this place for anyone who is an at%t customer or a crook.

Great location! Really takes care of their customers!!

Just went to the 152 location the store Manager was very helpful in setting upmy new iPhone in my car with Bluetooth the Yukon location where I purchased the phone no longer offered that service. Thank you Mustang #152 location.

Just waited 30 minutes on a Saturday. Never was acknowledged that we were there or were seen. Two guys working. Rude. Several people waiting. Kids setting off alarms. Wont be back!

It was absolutely terrible, we were there for over an hour and he barely acknowledged us. Worst AT&T store Ive ever been to.

I stopped in for help updating my phone. Good service and resolved the problem.

Very helpful! Excellent service.

Big Fan of the Store and the Manager is Amazing

They got me up n running in no time

Terrible customer service. Only 1 person there, and that 1 person didnt even acknowledge that I was in the store after waiting 30 minutes.

I had to wait about 20min to purchase a charger. Finally the other customer told the associate to help me because hers was going to take a while.

We are STILL waiting for service. This is beyond ridiculous. Weve been here for a very long time and theres a long line. You need more than one person working.

Short staffed...they look more like customers and dont acknowledge anyone as they walk in. Disappointing place to visit.

Very helpful staff

AT&T is overpriced with poor customer support

We pay the bill but cannot use our phones.