This team is great and goes out of their way to ensure you have a smooth experience buying your boat as well as taking the time to walk you through your new boat bow to stern. Dennis and Shawn made sure I had everything lined up and ready so I could do the walk-through, pick up any necessities, drop a couple signatures, and be on my way to the water. I will definitely be recommending them to friends and co-workers.
After much searching, we recently purchased a boat from Bretz on Fairview Ave. The entire process was a great experience! From the sales floor...Aaron was great! In spite of our many questions, he was patient and extremely helpful - getting quick answers and responding accordingly. Once we purchased the boat, Kayla was thorough and so organized with all the paperwork. DJ (the service rep who walked us through our new boat) did an amazing job showing and explaining how to use all the features of our new boat in an extremely concise manner! Overall, a great purchasing experience! I would highly recommend this location of Bretz!
I went in to look at a boat that was traded in. The salesman didn’t know anything about the boat but he was straight up about it and took the time to find out the answers to my questions. I signed papers on the boat late Saturday afternoon and planned on picking it up Monday. They called and told me they needed it for an extra day due to some issues they found with the trailer that were red flags for safety. They also wanted to do some preventative maintenance on the motor for peace of mind. I was a bit surprised but glad they caught it and it was worth waiting an extra day. Everyone that I dealt with during the process of buying the boat was very friendly great to work with. I felt they went above and beyond and will definitely do business with them in the future.
Both Aaron and Dennis were wonderful to work with. The process was a breeze and I was able to get my boat way sooner than I expected. I highly recommend Bretz Capital Sports Sales to anyone in the market for a new boat.
Horrible experience. From the salesman, finance manager to the maintenance shop. Although DJ was wonderful and did a great job showing us the boat and walking us through it. If I could give him his own 5 stars I would. Everyone else within our purchase experience doesnt even deserve one star. Unfortunately, I have to give them at least one in order to put any kind of review.
As much fishing as my family does we all decided it was time to buy a boat. We never purchased a boat so we didnt know what to expect and had lots of questions. We found the boat that was perfect for us! Dennis and Aaron were great to work with. They answered all our questions and still continue to be there even after we left with the boat to help answer further questions. We have been slaying fish on the new boat, its been a game changer for us. I highly recommend and will continue to go back to Bretz.
Very knowledgeable staff. The manager Dennis goes above and beyond to make sure it’s a fun experience. They genuinely care about their customers, and really make you feel like you are part of the Bretz family. Anybody I talk to, including my own customers that have any boat questions or purchases in mind, I send to them.
Freaking amazing! This team made a miracle happen. They went above and beyond to make my familys vacation reality! There prices were far below the area competition and their service is superior!They dont push to make a sell...they dont want you to blow your money on unnecessary repairs. They are honest and dedicated to their customers!
One of the easiest large purchases weve made in our 32-year history together. My wife wanted a larger boat for fishing trips and we chose the 20 Tracker fishing barge. Our salesman Aaron did a wonderful job getting us started and we finished the purchase easily with Keyla in financing. She even arranged for one of the most affordable insurance coverages that I could find for the craft. The guys in the shop got us all set up with a new GPS locking trolling motor and Humminbird fish finder. They also got me one of the greatest river anchors that Ive ever seen. All in all we think you should shop at Bretz first before you look elsewhere. They are really excellent at what they do.
Super easy to work with...made it a real pleasant experience. The boat we bought ran amazing on the water. Aaron was a great salesperson to work with. Id recommend then to everyone i know that boats
Went looking for some fun toys for the summer and had the best help from Aaron! He was super friendly and knew a lot about everything he was selling. Answered all of my questions I had. Would highly recommend.
Aaron, did above and beyond, we went in during the Pandemic as a way to isolate away from home. He get us what we were looking for and when the lock down happened, made sure we were able to get our boat (our first btw, a dream come true.) Thank Brtz and Aaron!! you have all my business from now on. :)
Great experience. Easy, no games or upselling, and a great price. I had my boat in the water the day after i took delivery. Dennis and team were really great to work with. Scott in the service department really knows his boats!!!
Great experience buying my Chapparal 21 Surf. They were helpful and not pushy at all.
We purchased a Tracker boat in 2018 that eventually was diagnosed with a cupping issue at the back of the boat not allowing the boat to come onto plane. Tracker company was not very sympathetic to our issues with the boat and getting the boat repaired or replaced. Dennis worked diligently to help us out with Tracker but was unsuccessful. Dennis then made us a great deal to trade in our defective boat for a new boat. I was not happy with the Tracker company in any way, however Dennis and the staff at Bretz worked to make the situation right even though they had no support from Tracker Boats. Because of their effort I will purchase another boat from Bretz.
Everybody was great during my boat buying experience!! I have had no complaints after the sale as well everybody has gone out of the way to help me. From the sales staff, to the service department and the guys who did the walk around with me when I picked up my new Tracker. Great guys to deal with I would recommend them to everybody!!!
I purchased a used Tracker 170 and absolutely love it. I received a great deal and appreciate all the help I got. The bass have been catching like crazy at Lake Lowell!
Just bought a Tracker Pro 175 Combo from Bretz Capital Sports. The boat is awesome and the buying experience was fantastic. We have looked for over 6 months to determine the best boat for us. Shawn was extremely helpful and low pressure in helping us find just the right boat for our needs. He was very patient with several different visits and phone calls from us and answered all our questions regarding pros and cons of each model. The buying process could not have been easier with Dennis. All questions were answered and he explained all paperwork in an efficient manner. Jason did a wonderful and extremely helpful educational walkthrough and Scott helped get the additional items we needed. We definitely recommend Bretz Capital Sports!!!
They were awesome! Super helpful, fast and friendly! Headed home with a great new boat!
So, just purchased a new 2018 Tracker boat from here in September 2017. Dennis and Shawn were great and very helpful. Only bad part of the entire deal was the shipping company taking an extra 2 weeks to get the boat to the dealer so I could pick it up. Dennis actually got me a great 3.49% interest rate, did the paperwork over the phone with me since I lived 2 hours away so when I got there all I had to do was sign stuff.
Excellent service!! Ive been all over the valley and this place is the best. We are always treated the best. Go there for all your boating needs.
Dennis is amazing! Great customer service and knowledge made the whole process seamless, we really felt like our needs and budget were cared for throughout.
Bretz took good care of us after sale. Very pleased. THANK YOU
They were great, fast, and friendly! Super happy with our new boat!
Was shopping for a boat and received the best customer service ever. Aaron is very helpful and hope to buy soon.
Bretz is our go to for all our boating needs. Thanks for always taking great care of us. 5 stars, for sure.
Aaron is awesome! He has even tried to get management to correct issues. First day out in the boat my husband almost drown as the live well pump had froze and broke over the winter. The boat took on so much water it was sinking and water was coming over the sides!!No return call from the owner to correct ...only the sales man Aaron attempting to get him to call.Aaron should be the manager as he knows what customer service is!
Quality product delivered with outstanding service! The team truly understood my limited time and made the process and experience enjoyable. Thank you Bretz Capital Sports for being our water sport partners.
Really nice sales rep. No pressure. Still helpful even though I was just kicking tires.
My father had his boat (supposedly) winterized by these people in the fall. When he picked it up this week, he found water in the oil. He took it back to have it checked & find out why this had happened, ready to leave for the Memorial Day weekend. They agreed to check it. When he went back to pick it up, knowing if it had been properly taken care of in the fall, after paying $443.34, this would not had happened. They now informed him it would be an additional $166.50 for the repairs. When dad refused, stating he would not pay for something that should have done in the first place, he started walking towards the door to get his boat. Lou, the owner, raced my almost 80 year old father to the door, went out side & locked it. By the time dad made it out the front, the gate & boat were locked. And Lou stood at the gate.Today, dad went back, checkbook AND debit card in hand, ready to just get it paid & move on. This reputable business owner refused to take a check OR the debit card, telling him, after yesterday, it will be cash only, all with a condescending smile.If you can steal from your customers, including senior citizens, & not bat an eye, you are a ridiculous person. We will go out of our way to make sure no one we care about drives in your parking lot.
Looked at probably every boat in the store and I asked 100 questions..... the salesman answered every one and made the experience excellent. I wouldn’t buy a boat anywhere else.... period...
Ive been in a few times and Dennis is always there ready to take care of my every need. I would highly recommend Bretz for all your busing needs.
These reviews must be from the old ownership. Dennis has got to be the most laid back and yet helpful person I have ever met. he will do anything he can to make the customer happy, if that is possible. I have been very pleased with all of the interactions I have had with him and his staff and would recommend Bretz Capital Sports to anyone looking for a boat.
I ordered a brand new boat and some upgrades to go with. Nothing but issues the entire experience. They mounted my sonar on the dash instead of in the molded mount in the console. They explained that I had failed to order the gasket for the install. Yes, they ordered it and didnt know it needed a gasket. They called and said my boat was ready (two weeks late) and I showed up the next day, boat wasnt ready even though I had gotten 3 phone calls to come get it. Now had to fix the dash and they said I would have to order a new boat. WHAT? Yep, so ordered a new boat and called the owner. He explained they could fix it and didnt have to order another. Got a call to see if I wanted to order the stuff to fix it. Said yes, called the owner again to help with the miscommunication, he said I was not being sold a boat. WHAT? Said I didnt put money down, and he didnt have to sale me the boat. Ended up getting a check for all the equipment I ordered for the boat, and have purchased over at Canyon Marine. Lesson learned, dont go here. They think buying a boat is like a marriage. Thank God that was annulled.
Great service! Thanks so much to Dennis Shawn and Scott! You guys are great!
One year ago I had them put in a new starter. 2 months later the starter bolt broke on the first day of a 4 day trip and ruined the whole trip. It broke because they put it in incorrectly. They fixed the starter bolt but instead of fixing it correctly they just put a shorter bolt in which one year later broke again. This happened at the end of July and they did not have it fixed until the end of September ending my summer very early. They also told me the starter they originally put in was not marine grade and made me buy a new one. So now I have a perfectly good starter I have no use for and I’ve had to buy two. Their shotty repair work has cost me a lot of money and time. I do not recommend this shop.
Look elsewhere if trying to order a boat from Lund. Tried working with them to order a new boat for my father as they were our local dealer. Ended up ordering the boat out of state and dont regret it. The person I worked with didnt understand how the boat was to be setup and was unresponsive to email and lost the build sheet twice. You will see the difference in customer service immediately once you call the out of state dealers.
Since it was to long and would not let me put my whole story up I only gave 1 star. Long story short is this. We tried to buy a boat threw them and gave a down payment only to have them promise us a date of delivery which never made it on time. Then I bought in Utah because they had the same boat. A Tracker 175 WT. Had 3 people awesome there and 3 people that lied, and tried to bully us into thinking that we where stuck (and would not get our down payment back)with just buying from them and that was Dennis and Aaron from Capital sales Boats but Bretz owns it. Then there was Donna Sassen from the Bretz store over by the airport. Have all my dates on Text messages. Dont be fooled. As a contractor they can not take your money and not give you a product. So if you read the reviews you will see this on many of them. According to the Consumer protection Act they are there to protect the Consumer. You have rights and can contact the Attorney General of your state. Idaho code 48-603 explains alot. Just know your rights. I did get our down payment back because that law is there to protect you. Also read the owner calling out peoples reviews with Cyber Bullying . Maybe he needs to talk to Dennis Aaron and Donna to see how people try to bully you. I am just glad I know the law. Make sure you have things in writing and on text messages. If they do not want to put it in writing on a date of any delivery then I would personally walk away from the transaction. That just means they will not be on the up and up. Good luck with this company. Hope your transaction goes better than ours did. Make sure read the reviews over at Bretz Rv as they are the same company.
We got a boat 1 mo ago and love it! Thanks Shawn
Thanks for all the help in the purchase of our new Lund boat!
Horrible warranty/customer service!!!! We bought our boat in March of last year with a 5 year warranty. We have had the boat in for service now for over 3 months and when we got it back today it is in worse shape then when we took it in. Dennis the manager has told us lie after lie and now it looks like we have to take the boat to Tracker in Utah to get it fixed accurately. Dont waste your money buying from this outfit!
I bought a boat from these guys and it was and is still a crappy experience. I purchased a used ski boat. They asked for a few days to get it ready which was no problem. So we went to pick it up and my wife and I took it strait to the water. It died only 100 yard from shore. Had to row back in. on top of that the power trim fuse blew. I did not know that was the problem so I unhooked the hydraulic lines and had to wrap rope around the prop to get it back up to pull out of water.We took it back they said they fixed it. again took it to the water and wouldnt you know it was not fixed. took it back again. they had to replace the ignition system. boat ran better but not fixed. took it back a 3rd time. Apparently they figured out that the tachometer was shorting out. Rather than fixing it they just disconnected the tach. I was talking to another boat shop and the owner there said that it is high imperative that the tachometer is in good working order. Being new to owning boats I was taken advantage of I can tell you that. I will absolutely never do business with them again, nor will I ever recommend anyone to their shop.
Bretz RV has great customer service and make sure to stop by and see Dennis for any of your boating needs. A plus company....
I bought a new $30K Suntracker Pontoon boat. When we were doing the paperwork it was very apparent that Lou the owner wanted to rifle through the paperwork to get me out the door so he could get back to what he was doing. I was very excited as this was my first purchase on something like this, but could tell Lou could have cared less. Also if you watched the advertisement on these boats please understand that everything that they show in the video WILL cost you extra $ and installation on top of that. The cup holder that Velcros to the seat will run you just under $200 ($100 a drink HA). Oh and one last thing, when I took my new boat out for the first time the tank was on EMPTY! Thanks guys, appreciate the introduction to water sports.
Aaron and Dennis were stellar to work with for my out of state purchase of a used boat. Thank you for the top quality customer service Bretz!
Really easy buying process and good people.
Great people, always friendly since the day we purchased are boat!
We love our boat thanks guys!!!!! Aaron was SO helpful!
The staff at Bretz Capital Sports were great. We initially met Shawn and told him what we were interested in and he steered us in the right direction. No high pressure sales or trying to convince us to buy something else. He was very knowledgable, friendly and did a great job selling us our new boat. He introduced us to Dennis who was equally friendly and accommodating. I know there were some issues with the the past owners and these guys are doing everything they can to make Bretz Capital Sports a place for a great boat buying experience. I would definetely recommend Bretz Capital Sports to anyone looking to but a boat.
The service department told my husband upon asking questions about a repair/ diagnosis that our boat never ran great. We were told our boat has a lot of prob. but, they will take our boat as a trade in on a boat off their lot of course. 🤣😂
No pressure, laid back boat buying experience! Extremely friendly and knowledgeable staff that really went above and beyond with their customer service.
Sales person said the Cabela’s gift card promotion was over. It wasn’t. Was warned that they would try to steal the gift card and that’s exactly what they attempted. Thanks for the heads up Cabela’s! Bought elsewhere
Bought a 2016 Tracker V18 Targa. Sales and Service has been awesome!
Professional, easy to work with and Honest.
Wonderful customer service!!
Nice people to work with post
I have no reservation giving 5 stars to Bretz, from the first time in the door, dealing with Ozzy and Dennis for the purchase, to bothering Scott in service, the experience has been nothing but excellent!
Very helpful!
NICE GUYS!
It was great