Edward was very helpful during the entire visit in the store. He asked me all kinds of questions that helped me narrow in on what exactly I was looking for/needed. He was also very patient as I went round and round and back around a million times, trying the different beds to make sure I got the one best for me. Thank you Edward!

Ed was super thorough and amazing at finding us the perfect mattress for our needs. This included how we sleep, aches and pains we feel, and taking into account what we do for a living. 5/5 great experience, and we got our bed delivered the next day! We will definitely continue using this location/ working with Ed for our sleep needs!

Paul provided the best customer service we have received in a very long time. His pricing was outstanding. Will shop for all of our mattresses here!!!

Mattress Firm felt safe. Precautions were in place. Service person was very knowledgeable & courteous. I would recommend this store to fill your need for a mattress.

5 star all the way! Ed Phillips is knowledgeable, answered all questions and made suggestions based on our needs. He made buying a new bed easy, quick and fun!

Moving out for the first time & went into the store to find a budget friendly mattress. I met Paul & he was so kind and receptive to what I wanted. In store options are limited so I went to the site to look for some more options before making my final purchase. When I was ready I called the store to order online from them, we gotta support local. I talked to Ed as well (the store manager) and he was helpful too. Definitely would recommend the Trancas store.

This is the second time Ive bought a mattress here. Excellent and prompt service. Manager went out if his way to answer all of my questions and find the best fit for what I wanted. Its very difficult to find exactly what youre looking for, but they make it easy here.

Paul was amazingly helpful in selecting our bed. He was extremely knowledgeable and interested in our particular needs. Not a high pressure salesperson at all. We will definitely be returning to furnish our additional bedrooms. Thanks! Jane and Chuck Pifer

Hello Everyone! I am the new Area Manager for the two Mattress Firm locations here in Napa. I wanted to take some time to share our amazing Sale we are having this Memorial Day Weekend and tell you about our awesome GUARANTEES! We offer an amazing 120 Night Sleep Trial with every mattress purchase so you can have peace of mind knowing you will have the perfect mattress for your sleep needs. We also have a 120 Night Low Price guarantee! We will match and beat any price by 10% if you find your mattress anywhere else for less than what you paid for. For any questions please feel free to call the store and we’ll be more than happy to help(:

My husband and I needed a mattress for our spare bedroom. We first called to inquire if we could get it by the next day. My husband spoke with Paul who was very helpful, knowledgeable and courteous. When we came into the store we were met by Paul and again super helpful and got us what we needed and wanted with no sales pitch and pressure. Paul’s great. I recommend going to Mattress Firm in Napa for anyone who enjoys hassle free service.

I felt I knew what I wanted when I went in there, but Paul demonstrated the b a s e and I decided to go for the foot raising as well as the head and Im glad I did. So far Ive only slept on the mattress one nap. So I cant give a real good judgment but as to the service of the salesperson and the delivery people I can tell you it was excellent.

We needed a queen mattress for our guest room and were pleased to find a good selection of well priced options. We were able to find a mattress that said Welcome! Stay awhile, but not forever! without breaking the bank. We werent sure what mattress shopping would be like during Covid, but Ed and the team did a great job of walking us through the process and laid out all the precautions being taken from the showroom to the delivery process. Absolutely wonderful, easy experience.

Edward was an exceptionally attentive and knowledgeable sales representative. He and the other sales representative patiently let me try out numerous mattresses. I was able to walk out with my perfect mattress well within my budget.

I am a manager at this location. I wanted to tell you about some of our great guarantees! We have a 120 night sleep trial and low price guarantee. We also have next day delivery and we will dispose of your old mattress when we bring your new one.I also wanted to tell you that we have a Foster Kids Program. I am very proud to say that we support foster kids around the country, and accept donations for foster kids in our community. You can bring your donation to any store.Hope to see you soon!!

My girlfriend and I went in to Sleep Train one hour before their closing time. Paul greeted us and proceeded to be extremely professional and helpful. We had no doubt of his knowledge nor his genuine interest in getting us the right mattress and adjustable base! We were very pleased with his service! Thank you, Paul, for staying after closing time and not making us feel rushed at all! Loved our experience! We highly recommend Sleep Train/Mattress Firm! If Paul is there to help, you’re in great hands!

Paul did a great job helping us find the right mattress. The delivery service was also great.

The salesman ed was very knowledgeable and friendly. He spent alot of time explaining the different types of mattresses. I will recommend him to all my friends and family.

Customer service was stellar! Paul worked with us to make sure we were happy with our purchase. We thank him!

My wife and I had a great experience with Ed at Mattress Firm. He slowly explained all our options never pressured us and in the end we bought a new bed for our son. We are very happy with the price and we got the adjustable base instead of the box spring and my son is excited about that! Five stars for Ed and Mattress Firm!

Amazing staff that are very knowledgeable and friendly. My husband and I have bought 2 mattresses from this location and have always had excellent service.

I worked with Keith and he was amazing! Very helpful and knowledgeable; I never felt pressure of any kind. Amazing customer service from beginning to end. He gave me opinions that were both honest and professional. Every back is different, so I appreciate that he didn’t try to upsell me on anything. He was so patient while I tried all the different mattresses and had all of the information for any questions I asked. I can’t recommend this place enough!! Next time I’m in the market for a mattress, bed, sheets or the likes, I will DEFINITELY be back again! Thank you, Keith! You were WONDERFUL to work with!!!

Amazing service with Ed. Super knowledgeable and great customer service!!

My salesman Paul Lambres was exceptional. He was very warm, personable, and knowledgeable about the products in your store. He was very attentive and also gave me space when needed. I am very pleased with my experience and would definitely recommend your store and Paul as the salesman to ask for.

Been 17 year...time for a new mattress. Both Ed and Justin are phenomenal. Very knowledgeable on all aspects of different types of options. They truly care about there customers, its not just another sale. When the fiancé needs a new mattress Ed will be hearing from me again.

Ed was a great salesperson - conversational and low pressure. Mattresses were well priced and I was able to arrange delivery in a couple of days.

Jennifer went above our expectations. We walked out with an adjustable bed, & perfect mattress for our needs at a very affordable price that fit our budget. So glad we came in for a visit.

Ed was very helpful and a bed expert! He made the buying process easy!! He is a very patient man. He really takes time to get the right choice for you.

Paul provided excellent service and information with no pressure. He was very professional and met all our needs we are very happy with the mattress we purchased.

I would like to introduce myself. My name is Ed Phillips and I am the manager of the Trancas Street Mattress Firm location. I have been in the mattress industry since 2006 when I started my career with Sleep Train. I don’t consider it my job because I get the opportunity to improve people’s lives everyday! Getting paid for this is just icing on the cake. With the current situation in the world today, people have made changes in the way they shop. I want everyone to know that my fellow sleep expert, Paul Lambres and I have your utmost safety in mind when you visit our “home away from home” here at the Trancas location. You can get everything you need to complete your sleep system. Pillows, sheets and mattress protectors are all available in cost saving bundles. Please come by and visit us before you make your final mattress buying decision. I promise you that you will not be disappointed! We are here to serve you. Stay safe.Best Regards & Hope To See You Soon

Great experience. Very knowledgeable and took as much time as I needed to make the right choice. Big thank you to Ed and I would definitely go recommend you going to the store on a Monday.

Ed greeted us as we entered the door and was very kind. He answered all of our questions and even gave us more info on what would be a safer mattress for our child, we thought that was so helpful. After checking out our options we found the perfect mattress for our daughter. We definitely recommend Mattress firm.

The whole experience was great. I was helped to get a complete refund for the mattress that Id purchased eight months ago that proved to be defective. My new mattress will arrive tomorrow.

Everything was smooth and efficient from start to finish. Just looking for a mattress for an extra room. No harsh up selling means I will be back for the bigger purchase. Love that the company supports children in foster care!

We had a great experience shopping at Mattress Firm. Paul was fantastic to work with! He has a wealth of knowledge and made us feel confident in our mattress choice. We definitely recommend this location!

We had a crazy bed failure last night and needed help fast. Ed at the Napa store stepped up and took great care of us on VERY short notice. Very happy campers!

Ed Phillips is a wonderful man! Helped us out quickly, and efficiently. Great experience from start to finish. Thank you, Ed!

Used extremely safe covid-19 protocols. Was able to try different mattresses with a clean personal covering between myself and each mattress . Ed was excellent and very helpful.

Ed was great at Mattress Firm in Napa. He was knowledgeable and very low key which was appreciated. Hope we like our new mattress as much !

Paul was super helpful and responsive. We had made a mistake ordering and even though it was our mistake he redid everything and adjusted the delivery. Great service and prices.

Paul helped me pick the perfect mattress. No pressure. Very helpful. Only buy your mattresses from Paul and Mattress Firm.

Very nice gentlemen taking care of us during the purchase.

Informative, easy and plenty of options

Great customer service by Paul!

The lady who helped me was very knowledgeable and very helpful. She made my experience delightful! She was very soft sell, though she advised me to add to my purchase, with which I am very happy.Sonia Efishoff

I needed a mattress for a new home we purchased in Napa Valley, but was living in Florida at the time. I called and spoke with Keith. He set me up with a new mattress and matched the price for the mattress we recently had purchased in Florida. Keith was very accommodating and arranged for the mattress to be delivered to our new home when we got into town. He made this transaction very convenient for us.

Exceptional customer service provided by Keith. Thoroughly explained all of the options and provided no pressure on price point. Very knowledgeable about all of the different mattress types.We made a purchase and are very happy. Highly recommend Keith and Sara at this location.

Paul was very kind and helpful in helping me choose my mattress.

Excellent customer service, I came in with the intention of making a purchase. The store didn’t have exactly what I was looking for, but Sara listen to my particular needs and begin to explain some more helpful details. She offered some options, and thus found something that met my needs. Appreciate the service I received todayThank you!

Paul was outstanding! Was able to do everything over the phone and delivery set up within 24 hours! Thank you! Third mattress purchased from Mattress Firm.

We just bought a new bed here and Keith the sales rep was excellent ! He let us just relax and take our time trying out different mattresses and pillow combinations. Keith was very knowledgeable with great customer service and didn’t try and push the most expensive ones which really made the process quite enjoyable. We’re happy with our purchase and definitely recommend this store if you’re in the market for a new bed. Thanks Keith !

Excellent service by Ed! Personable, knowledgeable, patient! Great experience!

Purchased my 2nd mattress from Mattress Firm, Sarah helped me out, and was absolutely amazing. She helped me get exactly what I wanted, and went above and beyond to find it for me. She was knowledgeable, kind and compassionate, everything a good salesperson should be.. I am planning on going in to get 2 more mattresses from her. I will be purchasing from Mattress Firm for life.

Very helpful and informative...found a comfortable, affordable bed, fast👍

We experienced a very knowledgeable, patient and personable experience that allowed us to make a very informed decision without high pressure.This is our second time visiting and buying from here - will recommend to our friends.

Great experience at Mattress Firm on Trancas Ave. The Mgr. Edward was very helpful, knowledgeable and gave us a great deal. Highly recommend!

Associate Ed was great. Helped lead us to a model that met our needs in price and comfort.

Keith was very helpful and we were able to purchase our mattress and finish the transaction Quickly. I found Keith to be a very professional and nice young man .

Great and easy buying experience! Keith helped me pick out my mattress and I was in and out of the store in 30 mins. He was very personable, helpful, and considerate!

We had come to browse, and needed information about mattresses in our price range. We were greeted by Renee. With patience she showed us several mattresses and explain their pros and cons. Then show us one that we really really liked, and she gave us all the particulars on that particular mattress. I found Renee welcoming, knowledgeable, not pushy, and willing to work with us. Bottom line totally satisfied. And we bought the mattress.

Sarah spent a lot of time with us and really helped to educate us in the different types of mattresses. She understood what we liked and we are confident the one we chose will be superb!

Only reason its not 5 stars is because we had to wait some time for the store associate. Not his fault because he was the only worker in the store and was finishing with another customer applying for credit.

They were great! Sara Williams, The Manager, was beyond helpful and attentive to the needs of my young family. My sons are developmentally disabled and Sara was very understanding and accommodated their needs. Definitely the place to go in Napa!

Ed got me in the door and Paul closed the deal. I spent over $3,000 in 2010 at Sleep World and was already having trouble with the product after 6 months. When I asked for help regarding the product for some reason my warranty was no good. Mattress Firm has a return policy if I’m not satisfied.

We’ve been in the market for a new mattress for awhile, and came in to try out one of the brands we had researched online, Purple. Ashley was super helpful in helping to guide us toward a mattress that would fit us best. Needless to say she turned what we thought would be an absolute headache into a wonderful buying experience. We’re absolutely thrilled with our new Intellibed!

Great service and no pushy salesman....

Ed was very helpful I would definitely recommend Mattress Firm

Salesman was wonderful and very helpful!

My wife and I came in and were interested in a bed for our son. Ashley was very polite and made sure we were comfortable. She is very knowledgeable about the products she sells, she Made it so simple and easy and we had a amazing experience purchasing our sons bed we can’t imagine going anywhere else.

My wife and I came into Mattress Firm looking for a larger mattress since one our boys keeps sneaking into our room at night. We were greeted by Rene Duddy and she was AMAZING! She started us off with asking questions about our sleep habits (side sleeper, sleep hot, etc.) and then were directed to mattresses that would fit our needs. She wasnt pushy at all, she was very knowledgeable and wanted to make sure we went home with the right mattress for us. Thank you Rene for making our mattress shopping experience great!

Had a great experience on choosing a mattress!Thank you Sarah for being so Helpful

Ashley helped my partner and I a whole lot. Super professional and helpful. Cannot talk enough about how amazing of an employee she is. Thank you

Very good service

Fantastic service and customer service

When I walked into Mattress Firm on Trancas St in Napa I was immediately greeted by Ashley Anderson. She is definitely an asset to the company. She has a very comfortable manner in which she delivers her pitch. In fact I felt that I wasn’t being sold to at all, just given the information in a cool comfortable way. When it came time to hear the fine details she communicated everything in a way that wasn’t to complicated and very easy to understand. I wasn’t sure if I was going to buy today or not but she matched the perfect bed to my needs and made financing so easy for me. My new bed will be delivered on Tuesday and my back will be so grateful. Thank you Mattress Firm and thank you Ashley!Robert MonaghanNapaCa

Absolutely the best customer service Thank you Sara for all your help ❤

Friendly and knowledgeable staff!

I had a great time picking out a bed. I was sleeping on folding sleeping pads for quite a while and decided to buy a new queen size mattress and frame. I got it for around $340 out the door. No hassle, no upsells.

Constance at Mattress firm on Trancas in Napa was so helpful. She is extremely knowledgeable about all the mattresses! She let us take our time trying out several mattresses . As it is a huge investment and needed to be comfortable this was great. We ended up buying a larger mattress with an adjustable base. Totally spoiling ourselves.but Constance showed us all the advantages to this choice. Would highly recommend going to this store, call and make sure Constance is working that day!!!

Just bought a tempurpedic mattress from Sara ! Absolutely love it and she was so helpful and went through all the details between the different beds, and let us make the choice for ourselves. Can’t recommend her or mattress firm enough!

What a positive mattress shopping experience. Many brands to choose from. Ashley was knowledgeable, helpful, and patient. She kindly worked with me in regards to pricing. Thank you Ashley for such a pleasant experience!

My husband and I are in the process of purchasing 3 mattresses at the Mattress Firm on Trancas Street. Both Aundria and Ashley have been super- helpful and knowledgeable. We planned to buy 2 mattresses for mother and ended up buying one for ourselves too! Great service.

Fast, efficient, polite. Pricing and quality are very good.

Janey Eslick, Sales Associate, presented the different types of mattress to us, letting us try each one. She is personable, strives to meet ones personal needs, is very direct and honest about the quality and price of various mattresses, and she knows her specialty in detail: the products themselves, the warranties, and the various discounts which are possible. She has an excellent sense of humor and relaxes clients with her easygoing personality. We had planned to shop around but she was convincing and we decided to buy our mattress right away from her. We highly recommend Janey.

Sara was extremely knowledgeable and friendly. Excellent service!!!

I just moved here so I needed a new mattress as soon as possible. I normally dont like shopping because I would always feel like Im getting ripped off but Aundria was really nice and knowledgeable and made it easy to pick my bed out. Im really exited for my new bed. I was really surprised that she was able to get me delivery a couple days after. I have already recommended my mom to come in and she was also able to get her favorite bed! Go see Aundria, she is amazing!

Aundria was fantastic to work with! She was patient & I never felt like she was pushing me to purchase. I would highly recommend this store!!

I went to this store looking to buy an Intellibed mattress. Ashley A. greeted me with a smile and asked if I needed help. I asked about a specific Intellibed mattress, which they did not have in store, and she started calling the stores around to see which one had it. She gave me the address and explained how I can get there. I visited that specific store and the sales people were so pushy and desperate to sell so I decided to leave and I went back to this Mattress Firm store, in Napa, where Ashley A. works. I ended up buying from Ashley A. and here it is why: Ashely was kind and treated me with respect regardless of whether I would buy something or not. She listened to me and took he time to understand exactly what I needed and then explained clearly the difference between several products. She did not push me to make a decision. She was honest in every aspect of the transaction. A week ago I got delivery of my dream mattress and it is fabulous. I am super excited with this purchase and I would buy again from this location. I have not dealt with other employees at this store, but I strongly recommend Ashley A.

Speedy, courteous, and friendly service by Aristotle Salcedo!

The sales people were awesome. They displayed much knowledge with an absolutely wonderful and friendly personality that I could not help but listen and learn. Needless to say, I ended buying a great bed and realized I really needed the right bed to help me sleep better and reduce the terrible back pain I lived with 25 hours a day. Well, it seemed that long. anyway. Great products, great attitude, knowledge and fun to shop there, especially trying out all the beds. I shall be back for other sleep products, for sure.

Quick, efficient, thoughtful and spot on with my needs

I went in to buy a mattress after shopping around and not getting any help. i ended up coming here as my last stop . Ashley and Aundria were very knowledgeable and made the process extremely easy. i was really nervous about buying a bed because i had no idea what i was looking for and the ladies there were super patient. i ended up getting a hybrid mattress with an adjustable base that i thought i would never be able to afford. the monthly payments with 0% interest was actually pretty low for the set i bought. I will definitely be coming back for any future purchases. i would give a 5 star but i was not able to get my mattress today, However i will be sleeping well tomorrow.

Excellent staff that were helpful and knowledgeable

I had NO IDEA what I was looking for when I went into Mattress Firm, but I quickly felt very comfortable and taken care of. Aundria was incredibly sweet and knowledgable, and was able to get me a screaming deal. I cant wait to have it delivered Sunday! Thank you, Aundria.

My name is Vince Oriarte and I am the Store Manager here in Napa. I am inviting you to come visit with us to learn about how to customize your ideal sleep environment. Please let us know you saw us on Google/Yelp for a free metal frame and 25% off any accessories, with the purchase of a mattress set. Thank You!

GREAT PLACE THEY REALLY KNOW THEIR STUFF YOU WILL FIND WHAT YOURE LOOKING FOR HERE

Manager was very helpful and informative on the products.

Vincent was very professional and accommodating!If you want a good mattress ! This is the place to go for a fair price ! Just look for Vincent and he will help you out and will give you the price for your mattress ! Best Mattress in Napa !

Constance was wonderful! Great service and great deals. Very happy

I am soo happy about my new bed I bought from Mattress Firm. I was helped by this young lady Aundria, she was really nice to work with. not super pushy like the other stores Ive been trying to get me to buy. she was able to truly discover what i needed for my bad back. I was always told I needed a firm mattress but Aundria educated me on different support options. I got the FREE base and have been sleeping amazing ever since. Thank you Aundria for helping me finally get some rest.

I bought a bed from them along with a protect-a-bed allerzip encasement. Long story short the so called waterproof encasement failed (cat peed on it while I was away on vacation). Sent it in and they (protect-a-bed) replaced the encasement NOT the mattress which is what their warrantee states and what I was told multiple times by the employees at sleep train. The second encasement failed, same cat peed on the bed again. Sent that failed encasement in, talked to an employee at sleep train, got no where. Talked to a manager at sleep train and they couldnt do anything. Im still having to deal with protect-a-bed 5 months later worked my way up to a manager who seems to be too busy to deal with customer service claims. I would think spending $1,500 in merchandise would get you more than an I cant help you good luck. If a sleep train employee can clean up this mess for me I will change my review but until then..... purchased it 8/19/12 and my name is Daniel Chavez.