I had to pick up a special order. It took one hour for me to get my merchandise, and that was only after being ignored, shuffled, and made to feel as if I was a major pain in the ass. A fellow at the pro desk said that he would help me. He asked one of the yard workers to move some units of lumber so that I might get to my order. The yard employee said that he was too close to the end of his shift to help. The chap at the pro desk went inside. I assumed that it was to find someone else to help me, but the was not the case. After ten minutes I went inside to see his progress, and found that he was talking on the phone with another customer. Another yard worker saw me and asked one of the merchandisers( guys that stock the lumber) to get a forklift outside and help me. One of the guys agreed, and looked at me. After about twenty minutes two guys stopped stocking and drove a forklift outside. I went outside and stood by my order so he could know who was waiting for him. He got off the forklift, lit a cigarette, and smoked it while looking at me. After two minutes of his disdain, he got on the forklift, didnt look at me and drove over to another guy to confer as to what was going on. The guy at the pro desk came out, and the three of them talked about how two of the units of lumber which were in front of my order were wrong and unloaded in error. That took about five minutes while I was standing there looking at them. At this point the guy from the pro desk came to me and said that he wanted to sign me out. I had not been able to see if my order was correct or in acceptable condition. He assured me that if it wasnt right that it would be okay. I reluctantly signed out, and went back outside. The guy on the forklift was moving the units of lumber and finally addressed me to ask where I was parked.I brought my trailer over and he proceeded to load the merchandise on it. But not before he smashed the fender on my trailer. I was in amazement.I pointed out that he was smashing my fender and he said oh.I left the store wondering how my local Home Depot could be so dysfunctional and how any one of those employees could think that what had happened was okay. I didnt see the point in yelling at these people, and to be frank, I didnt see the point in talking to a manager that was letting such flagrant abuse of customers take place. It would be brash of me to say that I am done with this store, as it is rather convenient for me, but I will say that I shall not place any more special orders with the Napa store, as it just seems too hard for them to handle. I dont see how to give a rating of negative stars, but I think that my local Home Depot deserves one.

I have had the pleasure of working with the Pro Desk since the beginning of 2015 for a renovation project. The Pro team is such a pleasure to work with! They have truly helped streamline the ordering process for materials by being attentive and responsive. I am so proud to be partnered with such a dynamic group of individuals! I consider myself an honorary Home Depot pro team member! LOL Such great service.

Fast easy transactions at pro desk.