Im a beekeeper and was looking for a seasonal wooden lantern with bees on it, for my wedding centerpieces, which had been sold out online, so I called my local Joanns and Trisha was so helpful!! She called around her district and found several and had them shipped here so I could collect them all at once. She kept me informed on the progress and was a pleasure to work with! She went above and beyond my expectations! :)

Customer service was great! They assisted me with where to find things and helped with my costume ideas.

Great customer service! Store was smaller than expected which meant less selection and inventory. But would still recommend as your local go-to if in the area.

Decent selection of Cricut supplies. It needs to be stocked and recovered, though. Tough to determine prices of vinyl because it doesnt necessarily match the descriptor on the label, or the bin is mixed. Long line, but everyone should be aware of hiring struggles in retail (if youre not, look at all the now hiring signs- pretty much everyone is hiring now!) so a line isnt unexpected. If youre seeing long lines out there while youre shopping anywhere, give your cashier some love!

I went to the Joann on 59 in Naperville, IL in search of some specific fabric for a Jacobean crewel embroidery class I’m taking, and while they don’t carry “linen twill*”, as required for my class, the fabric counter staff were very helpful in suggesting alternatives. In the end, I got a yard of 100% linen and a yard of muslin that I’ll use as a backing.This location is my favorite Joann Fabrics and Crafts location because it’s HUGE! Like flagship store big, and there’s always so much to look, and so many ideas for projects.Joann is currently running a store wide clearance with 25-70% savings in all departments. Now is the time to stock up!!*Linen twill is difficult to find in the United States since its specifically used in Jacobean crewel embroidery which is a distinctly British form of crewel.

Though it is a smaller store than some I have visited, this Joann has all of the stock I have looked for. Salespeople are personable, efficient, and knowledgeable. Store is clean and well stocked.

Well stocked, large selection. Something for every crafter.

Cozy place nice friendly staff and they have a very big choice of fabrics and also sewing machines for original prices

The staff and management could not have been more rude and cold. Store was an absolute mess. Looks like no one has stocked or audited in over a year. Sale items jumbled with new seasonal items…no one helping at cut counter, signs fallen down in the store, this is an absolute waste of time. Go to a different Joanne’s, this one looks like a kid’s play pin.

The lady at the cutting counter was very personable and helpful!

I was helped by a staff member who was super friendly and extremely knowledgeable.

The store is clean and nicely organized. The selection of yarn is much better than the location closest to my home . I dont mind traveling to Naperville if there is something that I need to purchase immediately.

Selection was picked over. Staff was helpful but unable to help us find what we were looking for.

Very helpful, extra coupon I didnt know about!

Good place to go for all types of fabrics and craft materials, sewing patterns. Didnt seem like enough staff available.

Always has great products! Their paper is great quality.

Always find great fabric here. And the sales are good.

I love JOANN Fabrics. I always find beautiful things for each holiday season. Their sale prices are especially helpful. I bought a lot of things today that will help brighten this holiday. Im into crafting and going to JOANNs brings a smile to my face!

Although we couldn’t find what we were looking for, Frankie was very sweet and helpful!!

Great sales on beads right now.

Wow! The selection they have is great. Clearance section at the time I went had lots of little goodies. Cashier who helped me was super friendly as well.

Only goes there to get there mail and packages to be shipped out to customers. I am the mailman

Beautiful place with everything home needs for decor and comfort . They have different types of fabric here from all over world. Because specifically some materials are famous in some countries which will be available here. Floral section is so beautiful.If you are good at craft then this is the best place for you to get everything.

Was a little disappointed in yarn department on this day.

Nice store with all the products to sell. affordable price with range!!!

Very helpful people if you go to the craft table to get materials cut like Fabrics, foam mattress pad the ladies like to carry on a lengthy conversation with customers when there are line of people waiting for materials cut

The people who work here are really nice and there are always coupons to use here.

I order my material by the web and they notified when it was ready it was super easy no lines or waiting. I could have it without contact but i needed the exercise so I went in.

Came in for yarn left with so much more!!

Great place for last minute crafts. I remember having to make costumes, they have everything. Do not even question it.

Very helpful.

This is a fabric store not necessarily providing a lot of choices for crafting hobby lobby or Michaels is a better choice

Great helpful staff

I love Joann store, they have huge collection of baking stuff, home decor and stitching stuff, but the few staff members are Very rude, they dont have manners how to behave with customers.

I felt bad because I came in 30 minutes before they closed but the staff were still Very nice. The fabric cutter/measurer helped me choose between a couple different shades and also advised on how much fabric I needed. As I am newer to sewing clothes I had just enough fabric to complete my project. The cashier also asked me if I had any coupons, which is good because I had brought one but was going to forget to use it. Im very satisfied with the service and variety of products and will be coming here when I start another project.

This is a good craft store . I had a really bad experience with an employee. She was laughing very loudly two times when I asked about the fabric and the sewing machine, that was hurtful because I am a beginner. I think that old lady forgot that she is at work not at the circus . Later I found out that she is an assistant manager .

This place is my downfall!! They always have such great sale, coupons and staff that there to help you in every way. I spend entirely too much money there but they such fabulous clearance sections@

Always a pleasure to shop great selections, fast check out

Great place to shop for craft stuff.

The Wheaton store may be smaller and have a smaller selection, but the service was great and more personal than the larger store.

Just about everything sewing, knitting, crochet and upholstery related you might need, along with plenty of other crafting supplies. The staff are really helpful and kind, and its clear they know what theyre talking about. The store is a little difficult to navigate, and the fabrics are really unorganized; it seems like they couldnt decide if they were going to sort by material, pattern, or color, so all three are happening at once.

Curbside pickup takes too long. Online notification does not work.

Great arts and craft place. Great deals.

Didnt purchase alot of fabric. Stock is way down. Needed fabric for a dress, pants, and top. Walked out with a half yard of fabric and a pattern. Check out had a long line. Everybody buying clearance items. After waiting in line for 10 minutes, I was called forward, but a person walked up and cut in line. A few of us said something but the cashier and shopper ignored us. I approached the cashier and asked why she was allowed to cut in front of a very long line. She replied, She was trying to find a coupon. Really?

Good helpers good novel fabrics except for poodle fabric...

Love this place Im here at least once a week if not more . The Geneva store has better prices and more to chose from. The staff is so helpful and friendly .

Grear

My go to for all things fabric sewing & craft related and so much more! Great for kids gifts too! Going today for a picture frame! Last week, jewelry supplies, week before-artificial stems! ... Always providing coupons too!

The store was relatively clean, but several items were not stocked on the shelves.

Great place with good service

The ladies working here are always so helpful and they have great selection of fabrics

To expensive go to hobby lobby 4 min away

They good things there

Staff here is rude! Came to pick up a curbside pickup and waited almost 30 minutes outside for them to answer the phone and bring my order out. Not to mention it took 3 days to even receive a confirmation for pick up. I quickly remembered why I prefer Michaels!

Love the sales and today the staff were very helpful.

I love this location and Elham did a wonderful job on my cushions and she was very helpful and friendly.

Great for getting supplies for my projects! Though I wish there was a bigger selection for faux fur.

Service is always great! The employees always seem winning to answer any and every question that is asked. The manager also was very professional and willing to work with me on discounts. Highly recommended JOANNs to go to.

Customer service was great- staff are very helpful

I do like joann fabrics but right now ordering is difficult I have ordered ship to home and it takes the order and after a few days tells you sorry cant fulfill and gives your money back and it has been numerous times. Orders should go through based on stock, so not sure what the problem is.

So the lady who attended us was Ruth . I don’t recommend her she might be friendly towards customers but I felt she constantly makes jokes that aren’t funny they are slurs. I felt uncomfortable very uncomfortable.

Huge fabric selection. Best options for all sewing needs from clothing to upholstery to special use. Friendly staff and the store is always clean and organized.

Staff was very friendly, but the store is over packed. It was very hard to maneuver a cart around without running into stuff and knocking stuff over constantly. Fair prices and I like the app for coupons.

They need to step up their Customer Service because I drive and hour to go there! The staff this last time was very very rude, and on top of that no help on the floor. Very many items advertised to be on sale werent even out on the shelves to be bought!!! I can drive the same distance almost and go to another Joanns where Ive had outstanding Customer Service experiences. We happened to be in the area, so we stopped in to shop......our mistake!!!

They were really helpful and friendly.. I will go back for sure!

I always find what I am looking for and other items that pop up at the last minute that I have forgotten. Everyone is courteous and helpful when I have a question.

Excellent customer service by cutting desk and Mrs. Karen Brown at checkout. She is so knowledgeable and outstandingly helpful.

Very pleasant and helpful staff.

I just picked up 2 pictures I had framed. They look outstanding. Jeff who works in framing department is the best. He always picks out my frames and mats. He has a way with colors and always picks things that compliment my art work. Jeff is outstanding!

Its have everything you need for sewing and craft. Customers service can do better. Registra clerk need a personality check.

Renee was really helpful and really nice and Emma was really nice alsoGreat store with great Employees

Very helpful staff

Awesome place to shop

What can I say? Who doesnt love Joanns? Great sales and clearance items will leave you digging all day!

Good service, employers help you find the items that you need right away if not they go the extra mile and see if you can order it on line. and they also recommend the 40% of coupon on line. over all aswomeness good job JoANN fabrics

I was at this location Monday November 30th. A lady was waiting in front of me in line, and one of the employees very rudely and loudly barked at her about getting behind a line on the floor. This lady was standing 4 inches or so over the line. Give me a break.

I could spend hours here. I always get lots of great ideas when I am at JoAnn. It is definitely my happy place!

So many wonderful things to look at!!!

Awesome selection of fabric at a good price. The online store is great too. Everyone is very helpful and nice

Receive online promotion and earn a lot, just bought my sewing machine and received a free how to use and give maintenance to the machine

The store was very crowded between the aisles. Half the shelves were half empty. I felt it would or could have been better displayed. The cart i got made a noise so loud it scared my two year old granddaughter.

This is my favorite Jo-Ann but last week I had a terrible experience. There was a long line and cashier was asking for help and lady Sharon came and after she had done with her one customer she said to another cashier that I am leaving you . That was very unprofessional and we had to wait for 20 minutes in line.

I like their selection of crafts and home decor.

Some of the kindest employees, always willing to stop and help you find exactly what you need. Great selection on yarn and their clearance sales right now are insane.

I love shopping at Joanns, with coupons and sales happening often you get a good deal and awesome fabrics and trims. I love their collection of yarns too. Definite a play to shop for all your crafting needs

Customer service LOW & HIGHPRICES! unusable difficult coupons!

Great coupons and deals! They have a variety of products to make all kinds of crafts. If I wasnt so disciplined I would go broke at this store

They are always so nice and helpful! Im not a super crafter, but I had a really easy time there.

There is always a massive variety of supplies here. Ive been shopping at this location for ten years and Im never disappointed. A huge variety of fabric, and the ladies at the cutting desk are always cheery. If you want floral variety, go to Michaels next door. If you want dollhouse accessories, go to Hobby Lobby across the street. These three are my crafting staples. Hobby Lobby is good for price but they never have the same amount of variety as Joanns. Joanns jewelry-making supplies are also more varied and expansive than either Michaels or Hobby Lobby. Bring your phone with your coupons here and theyll scan it.

No problems. Sales associates were friendly and knowledgeable. Check out was smooth.

The staff was nice. I found what i needed pretty quick. Best place to go for your sewing needs

Love the store, but hard to locate valid coupons now, so I hardly shop there now-a-days.

Joanns on Route 59 in Naperville is my favorite craft store in the area. They always have a great selection. Additionally, if you download their app, you can always have access to current coupons (some of which are only available on the Joanns app). I always have at least 1 40% off 1 item at regular price coupon available, which is great. This store also sometimes has a variety of Copic Sketch Markers, which are coupon eligible. Its allowed me to grow my collection substantially and save at the same time.

Actual rating: 4 1/2 starsI love this location! There is another location much closer to where I live but I prefer this one. I thought my home store had a wide selection of yarn but I was blown away by the choices at this one! My home store has two full aisles and this one has three plus some on the back wall. Usually their stock is up to date and I have no problem finding what I need. However, Ive had a harder time lately. Their bins need to be restocked. While a little bit annoying, I can sometimes find it all the way up on the top of the shelving unit. The staff is friendly, knowledgeable, and willing to help.

My household is into crafts, so we love Joanns. If using a coupon items can definitely come out cheaper than a big box store and they of course have more variety and items for crafts.

Very friendly people You can find all craft related items and of course all kind of fabrics. Make sure to download their app as they offer many valuable discount coupons. Plenty of parking anytime of the day.

Great staff. awesome deals always find what Im looking for.

I found the fabric I saw online, win #1The lines were short (weekday) win#2It was on sale!!! Win#3And the ladies at the counter helping out were so fun and friendly.

Always helpful at this location. Someone on the phone found a few bolts for me in the color I needed and held them until I could get in, and Val at the cutting table is always quick and friendly when Im at the store. They also carry a lot of options, so I almost always find what Im looking for.

Trish provided great customer service over the phone and was a pleasure to talk to in person!