This location is closest to me but I wont be going again. I stopped in to pick up a few things and because Im part of the Ulta club I wanted to also get my birthday gift. When I got to the counter there was already a woman being helped. I waited and when the woman at the counter left I stood there waiting for the cashier to look up from finishing up. Nope. Didnt look up, wasnt aware that a line had formed at 2 different ends of the counter. The person in the other line looked at me, acknowledged I was there first and then we both looked at the counter. After a beat the cashier finally looked up. No customary Hello, did you find everything ok? Just started ringing me up. I absolutely hate this. This kind of experience happens time to time anywhere you go so that is not the worst part. When I gave her my cell # for points I asked about my gift. Her response was that they were out but I could try other stores to see if I could find it. No Sorry but we are out. No automatic Happy Birthday. No Let me talk to the manager and see if she can help. Nothing, I got dismissed. I have consciously tried to not get aggravated if lines are long or if the thing I want isnt on the shelf. Im happy that Im able to go shop. There are not enough workers so the ones that are there are probably stressed - I get that. But I cant get past being dismissed. Why bother if I can go to Sephora?

Super sweet associates, all of them so helpful! First time here will definitely travel the 20+miles to come to this store! Very clean and well stocked. Variety of options.

Beyond thrilled with my hair! Shanna is amazing! Shanna is incredibly knowledgeable and takes the time to explain every step of the process, what products work and how they work for you. She creates a welcoming environment and takes the time to have a conversation to understand what youd like. Prior to my appointment, I hadnt had bangs in about 15 years and still wasnt set on making the plunge. After our conversation, I felt 100% ready and so glad I decided to! An all around wonderful experience and I couldnt be happier, thank you!!

Clean, good selection, not busy. But the people who are there to help are not very helpful and when things are marked as buy one get a second 50% off you have to argue to get a simple discount. Not really worth it.

Not a happy shopper. Favorite hairspray not in stock. Looking at some of the new hair appliances for straightening and a lot of the demo samples on display were gone.

I have always been happy with Ulta until now. This being the 3rd time this has happened to me. I got in and go to find my maybelline brow pencil and there is a tag right below it saying $3.99 instead of the $7.99. Same shade medium brown. Cool, so I grab it and it didn’t ring up as that. I had to go back in the store to ask after looking at my receipt in my car. The girl at register even looked at the tag by the product and said yea I see it let me get my manager. The manager comes out looks at the tag grabs it and walks away. The girl tried to explain to me that the tag was only marked for items under that….. which doesn’t make any sense becuz there wasn’t anything under it. The girl was not making any sense so I left in frustration. Then I call the store to speak to manager and she then told me that it wasn’t the same brow pencil as mine so didn’t apply. Bottom line I am a customer in your store and I walk in and see a clearance clearly marked for the pencil I grabbed, It absolutely should not be so confusing to a customer of a clearance marked down item and if it applies or is it the below clearance. Get better signs indicating that. Very dissatisfied that as a customer being annoyed and inconvenienced customer service and customer satisfaction is NOT the first priority here. It’s checking your customer on the price tag and letting them leave. Very dissatisfied with how your handle things.

Looking for an amazing person to cut and/or color your hair? LOOK NO FURTHER. Shanna is your girl!! I searched forever to find someone who I was comfortable with and I finally found Shanna. Her hair cut is perfect every time. She knows exactly how to style and cut my hair even when I don’t. She’s so fun and personable and makes the experience so much better than just someone who wants you in and out of the chair. She is very knowledgeable as well. She has introduced me to so many products that I fell in love with and now use daily. She ha San Instagram too that you can check our. Her color jobs are fantastic and her signature curls will have you feeling amazing. Make sure to have plans after you leave her appointment. You’ll want people to see you. :)

Really helpful staff! Bought hand soap favors for my baby shower. They even gave me enough orange Ulta bags to place each of the favors in!

Shanna is the BEST hair stylist! She is knowledgeable and passionate about her job/products. I was going to a different stylist, before Shanna, who messed up my hair right before a wedding I was going to be in. Shanna was able to fit me in her schedule and do a color correction and saved the day! I have been going to her ever since. I highly recommend her to everyone I know.

As someone who would never go into Ulta out of my own free will (Im not a makeup guy), I actually had a really pleasant time there. My friend and I were able to easily find what she was looking for, and everything looked relatively well stocked. The employees were extremely friendly and helpful, and made me feel a little less like an oddball in the store. Covid precautions were also well followed by both staff and other customers in the store. Overall, great experience.

Shanna is amazing!!! I have a curly haired little girl and the last time we got her hair cut (almost 3 years ago when she was 2) the place we went to messed up her hair big time. So i have been beyond nervous to take her somewhere to get her hair cut in fear that the same thing would happen again. i was recommended to go to Shanna, going in i still was nervous but she did an amazing job, told me everything she was doing before she did it, was very patient with my 5 year old, even took the extra time to braid my daughters hair after her cut. i could go on and on! We have definitely found our go to for my little one. i highly recommended Shanna!

Great products, great promotions, good customer service 👍 they also have a point system based on what you spend.

The staff are super helpful and great at helping you find what you need with makeup and other products and finding what fits your skin type/hair needs. The salon and brow bar also do a great job! Carmina does a great job with my hair and Maya at the benefit brow bar was patient and did a great job with my brow wax.

I usually have a good experience, however one girl was really rude to me. My mom bought me little perfumes for Christmas. I didn’t end up liking them so I went to exchange them. The girl at the register was really rude! I hand her the perfume and she says “if you used these just say so” I was so confused my mom literally bought them the Day before Christmas and also the perfumes weren’t wrapped in plastic. I told her I just smelt them and didn’t like the smell. If she actually looked at the receipt she would’ve known. Next time she should ask before assuming.

Shanna did my balayage for me and she did a great job! She’s super professional and is amazing at what she does!!! Highly recommend seeing her for your hair needs!

The girls are not very helpful but its Ulta so I am not shocked 😲

Very cooperative staff

Never buy anything online if package damage or item missing no one help . Better not waste your money to buy online. Very Disappointed

This ulta is better than the one in naperville downtown, they have alot more. always come to this location

They have been running good sales and the associates are very helpful. Just dont go in there close to closing time. The associates are practically lined up at the door 10 minutes to closing.

Staff was so helpful and so polite, i found what i was looking for and even better at an amazing price!

I love Ulta. It has all my fave go-tos. I got my lashes done today and they are so bomb. Love them!!! Mya did them.

This place is amazing. It’s amazing because of Shanna Hushaw!!She is phenomenal!!! I have never been to a hair designer that is so effervescent as well as knowledgeable about hair. She LOVES what she does and that is clear within EVERY part of the styling, hair cutting, coloring, highlighting process. There are so many wonderful adjectives that come to mind to describe Shanna and my hair after she’s done her magic that this review could sound like an English primer. So I’ll end with this: Shanna and the work she does makes me feel like the amazing person within me comes out to the front. I adore her. If you want to have someone amazing work on your hair, give Shanna a call.

I had my full highlights done by Daisy along with a root touch up and I can not begin to tell you how much this girl has gotten me to love my hair in such a short span of time. She is filled with pure talent and I would highly recommend Daisy for anyone who is trying to go lighter with their hair, Daisy is the go-to stylist!

One word. SHANNA. The universe brought us together 4 yrs ago and she’s been stuck with me since. I will follow her wherever she goes bc it’s hard to find someone who knows you, your personality, your style, hair wants/ needs & more. She teaches me about what she’s doing as we go bc she knows I’m like an inquisitive 5 yr old and puts up with my word vomit so that alone earns her a gold medal. She’s helped me through some challenging hair times (box black hair, chemo hair loss, etc.) and I will be forever grateful.I want to be selfish and say don’t go see her bc then it will be harder for me to get an appointment if everyone realizes how great of a stylist/ colorist/ artist she is but everyone needs a Shanna in their life!She is Ulta’s hidden gem!

5 stars only because of Laurens excellent customer service. I have been to this stores many times but no one has helped like Lauren did. She was the only one who went above & beyond to check for products that werent on the shelf, help me order online, etc. She is efficient, friendly & genuiny cares for customers. Ulta is lucky to have employees like her!!!

Thank you Angela S for taking the time to help me out with multiple products that I am now in love with! You matched the Clinique foundation perfectly with my skin and I feel so great and confident. It was a pleasure meeting you and I look forward to seeing you at my next visit. I drive out of my way to go to this location because I’ve always had a wonderful experience. Thank you!

They were oddly pushy about getting the Ulta rewards

My daughter had her brows done by Maya. She was precise and thoughtful of what my daughter wanted. We will always ask for her.

Clean and organized store. Special shout out to Lauren & Julianne who are always smiling, friendly & so helpful every time!

My wife needed something very complicated today. I was lost when I walked in, I was greeted by Korryn and she took care of everything. Thank you for finding the perfect Valentines Day gift for my wife! Amazing customer service.

Who doesnt love overpriced makeup that we can no longer sample? Lets go!

I had one of those credit /debit cards that kind people give for Christmas. For the last couple of months Ive been trying to use the last $5 and was having a difficult time. Cards been declined rejected wrong pin you name it its happened. My last time before it was to expire was Ulta. The very competent and friendly associate Bing bang made it work, no problem at all. I was in and out card used up and I was happy. Staff very helpful. Great experience.

Amazing experience. The women who helped pick out my lashes was so much help and educated me on the difference with regular lashes and minx. Appreciate that so much!!

Extremely helpful! Very nice people at this Ulta, highly recommend!

Very impressed with all of the friendly staff while I was shopping, but Karen at the register was AMAZING. I didnt know how to check my points and she was very kind to walk me through. Her customer service is truly outstanding. I definitely will be a regular at this location due to her!

This is a nice Ulta, with very helpful and not judgemental staff. Its always clean in there which is important for me in a makeup store. Ive used the salon a few times in the past (like 8yrs ago) but was not happy with the results. Theres probably new stylists there now. All in all a good place to go.

The staff are always so welcoming and helpful 😊

Everyone was helpful, but especially Mina, who really listened to me and was super helpful and nice. Years ago I used to complain all the time that older women were invisible at Ulta, but now, its exactly the opposite and I feel that my business is appreciated.

Hair colorist Leticia is wonderful. Less than good customer service in make up. 2 associates carrying on conversation with each other and completely ignoring all customers around them. One young man was more concerned about touching up his own make up than assisting customers. Not good business practice!

Great salon if you want fun hair for an affordable price. The dude can make a wicked Mohawk

Love love Love Morgan at benefit counter. Everyone here is very nice. Always have what I need or order it for me. And they even are sweet when you just want to run in and grab just 1 thing. They will set it aside for you up front. Can not say enough great things about this store.

The store is NOT AT ALL friendly to handicapped individuals from a design and accessibility standpoint. Thankfully the woman in front of me let me check out before her as she saw how I struggled to stand in line. The cashier also walked down to the register near me and rang me up there.

Went there today to buy an item that was on sale. They told me it was no longer on sale but might still be online. The sales girl was helpful and looked online... keeping me waiting for 5 or 6 minutes while she took a call from someone else. Eventually she hung up and said nope, Im sorry its not on sale online either. Went home disappointed. Checked online and sure enough, the item was still on sale at exactly the price I told her I knew it was. Why would they lie to me in the store?

I absolutely love shopping here for all my beauty needs!!! One of my top stores and their rewards program is amazing!! You earn enough points and get money taken off certain purchases

The ladies helped me find what I needed. Everything was organized and clean

What an experience I had today! Not often do I write reviews but Korryn was so helpful and friendly. I really appreciate all of your help today!!! Thank you again!

I always end up buying more than I intended but I love the variety! I am very happy that they started carrying the Estee Lauder line. Even if they dont have it in stock, I can order it and have it shopped to my home for free.

Love the selection but I hate the fact that the line has to start wrapping around the store for them to call more than a couple of cashiers during the busiest part of the year. Waited in line about 45 minutes. The line started moving when they assigned more cashiers.

I had a amazing experience with shanna while she was doing my hair. She is amazing and nice.

Helpful staff and good place to run by for things I want right away.

Variety of things here I love that ULTA is starting to cary more great brands!

New hair stylist for me- Manager Shanna. Very helpful and LISTENS to what you want.

I received the personalized attention I love! Great customer service! This is what all make up providers should aspire to be like. I will definitely return!!

Love that there is so much in one spot! Staff is always so friendly and helpful.

Friendly and helpful staff. Jenny and Liz gave us suggestions for perfumes and colognes. Got a few samples to try.

They need to post the curbside pick up hours 😤

Very helpful staff call stores to get me the item I was looking for

When I had my hair done there, there was one person cutting my hair, answering the phone and assisting customers at the back, she kept leaving me to do those other things. Pretty unbelievable. Ive had good products recommended to me that I still use on my face. The front desk staff is usually smiling, helpful and quick. Never went back to the salon, but I frequent this location a lot for facial products. The only thing I dont like is when I have to fend every single associate off trying to sell me something, which happens maybe 3 out of 5 visits.

Was a deal day. Thats a big deal. Shopped to open me an Ulta by myself.

Always a great experience getting my hair cut by Rachel.

The young woman working was very helpful and she new exactly what I was looking for and then some

I love all the selection here. They have everything from makeup to hair/skin care. I also love the different products from low end to high end. With makeup I always buy high end, but when it comes to other things I like to spend less like on shampoo for example and Ulta covers that.Their point/reward program is better than Sephora. I used to be Sephora Rouge status, but I feel if I originally shopped at Ulta I would have gotten better deals and more bang for my buck.

I like Ulta. The stores are neat & organized. I went in to get my hair color, Clariol Perfect 10, and Ulta is not carrying hair color anymore. This is a shame since I always bought my hair color at Ulta. I understand that most women dont color their hair at home anymore. I get it.... Im a dinosaur! LOL!! I had to buy my hair color on Amazon. Free shipping but I had to wait a few more days to color my hair but a girls gotta do what a girls gotta do!

Some variety the products dont have it in stock..But I still love it the store

This place has gone down hill. Feel like a junk store. Compressed product quantity and a disorganized feel.

I had terrible customer experience. I had just finished paying for my items when I was given a receipt but no change. I told her that I did not receive any change but she kept insisting she had already given it to me. I checked my wallet, purse, and even the shopping bag to make sure I didnt misplace it or forgot about it. I didnt find anything. I told her again, I did not receive my change. My ride was waiting outside so I was hoping this would have been solved quickly. Well, I was wrong.She ended up asking her coworker to check the cameras which took even longer since her coworker was attending someone else. Like I imagined, she took a while before she had the time to go to the back of the store to check the cameras.Now, I understand that people can be forgetful, including myself, and I understand how things might get mixed up. Now, what I dont understand is how she just literally left me standing and waiting at the register to attend someone else. I think she just expected me to let it go or leave because even though another employee was attending said customer, she began to assist them as well.At this point, I was angry and impatient because of her behavior. She literally just left as if she dismissed me and had better things to do. My ride had been calling me nonstop and all I could do was wait until her coworker confirmed she did not give me my change.Finally, she gave me my change and I left. All I wanted was my change but instead I recieved terrible service from one of my favorite places. Its unfortunate that this is the only ulta near me, but I wont be coming back soon unless its my only option.

Always have what I need. Good location, abundant parking, helpful staff, a really great place for facials.

Overpriced

I walked today into the store wanting to buy a product I have been wanting for a while. I found the product and just had one question about it. I started looking around for a consultant. I looked to the left and there were 4 employees standing chatting (one of them was the store manager as I found out later)...nobody acknowledged me...I came closer but nobody even looked at me. I walked around the store trying to find somebody to help me.One girl was walking towards me and I was about to ask my question when she approached me but seemed like when she saw me she started walking other way ...Finally I ran into the lady who clearly didnt know the answer to my question and tried to switch me to a more expensive product. I have been working in retail for years and understand the important of customer service...this time it was bad enough for me to leave the store without making a purchase. I can understand a consultant might not knowing about the product well enough and need help to answer some questions...but not even great the customer in the store??!!!

This is a big Ulta which means theyll likely have what you need. But theres a pushy sales lady in the back sometimes.

They didnt have what I wanted for months, now they dont sell it...

This store doesn’t even deserve 1 star. The second time I’ve come into this store and they need new management and the service is terrible thankful for The Clinique lady who color matched my friend and at least made it a 1 star experience but other than that the store needs better management.

The girl working helped me find some good cleansers for my face. great service here!

I highly recommend you visiting Morgan she provides excellent customer service and she does a superb job doing eyebrow waxing and/or eyelashes!! You will not be disappointed!!!

Shanna was wonderful great color and stylist the best

Great place for Beauty supplies and cologne /perfume. Usually shop here around the holidays for their gift sets!

Everyone there is helpful and acknowlable. I get my eyebrows done at the brow bar with Araceli and she is the absolute best. The other girls are great too but shes my favorite. Lexi at the hair Salon is also wonderful! She lightened up my hair and it came out wonderful! I was so nervous about getting it done but it worked out great! My hair looks amazing! The store is clean and organized. Someone is always there to help: I buy Lancôme products and the ladies are all wonderful! Maria is a dear! I highly recommended this Ulta. Its a great place!

This is the second bad experience Ive had at this location in about a week and a half. The first time all the employees were talking and I couldnt get any help. Had to wait five minutes before theyd even ring up my purchase. Three employees hanging around the register apparently cant seem to do more than talk. I had a coupon for a free sample that the lady said they were out of. As Im leaving a lady asks another worker for the sample and she gets it. Seriously!

I’m in love with my frida Kahlo kit 🌺🌹💕💕💕🥰 thanks ulta 💕💕💕💕

Its nice to go to an Ulta where the staff is actually friendly!

The women who work here are pushy and rude. Either they flat out ignore you or they constantly bombard you, no middle ground. Had a disappointing encounter here where an associate attempted to argue with me about price stickers that had been placed incorrectly. Big highschool mean girl feel. Wont be shopping at this Ulta again.

Just going to be completely honest the majority of the people that work at this location are so rude! I go to tha locoation often it’s the closest to me. I won’t ever understand why they are so damn rude some of the girls that’s work at this location seriously will look you up and down you ask a question they barely even make eye contact with you or they plain just ignore you. I just went in a couple days ago I walk in no one greets me but 2 girls are just standing by the door talking I’m walking around no one ever comes up to me anything! The reason why i decided to do this review is because like I said I go to this location often and it’s just uncomfortable how those employees make me feel!!

Susan is a fabulous stylist. My hair always looks good after she is done with it.

Really like Ulta but i wish they had a more friendly staff and more people in the store that could help with cosmetics

Staff is always so friendly and ready to help. Since coming here my skin has improved SO MUCH thanks to the recommendations!

Wish they carried more mens products good beard oils balms etc

The staff was very nice and helpful.

Has what ever you need for your beauty care, look for the sales and couples to get a great deal

Best place for wonderful make up and skin care. They always have little freebies and coupons.

I received a coupon even tho I didnt even know they were offering it at checkout by the cashier which was a bonus

Very helpful. The lead cashier Teirsha was very helpful.

Fantastic customer service. Stacked coupons, deals and points

Very nice employees they always help me out!

Great items. Wish it was less expensive.

Girls escape to mega cosmetic land! excellent salon services

Where do I begin. The amount of distress this place has caused me is unbelievable and I plan to take legal action. I came to visit a technician by the name of JAMILA. Whatever you do, do not have her touch your face. This woman should have her license revoked. I came on the day of my bridal shower with my makeup all done just to have lashes put on. Not only did this woman have no idea how to measure and cut the lashes before applying the strip, she applied them with PERMANENT glue intended for INDIVIDUAL lash extensions only. You are NEVER supposed to apply a strip with that. It started burning immediately, my eyelids felt like they were on fire! My entire bridal shower my eyes were watering and eyes burning.Despite every method of removal, (4 hours to be exact) half of the strip is still stuck to one eye and 60% of my eyelashes are gone. They certainly wont grow back by my wedding. I am disgusted by the work at this place. Please do yourself a favor and go to a place with people who are more skilled.

Staff is so friendly and awesome!! Lauren helped me pick up some items and I can’t thank her enough!!!

First time.liked it. Prices and promotion are good

Would have given more stars!!! Accept for 2 reasons!!! First mens section has gotten smaller and smaller!!! Second mens section is almost completely nonexistent at the JOLIET Illinois location!!! Sad that I need to drive up to the Naperville location to purchase anything decent!!! Really sad!!! Men like higher end product to!!!