They do good work and also towing light and commercial
I was having fuel tank issues and ny semi and ran out of fuel and they came out to help! I called 9 places and no one would bring me any diesel but they did on a Saturday. Had the truck running with a little ether as well
My vehicle needed alot of repairs, it was brought in. They looked at it and let me know everything that was needed to be done on it. They did it in a timely manner and now I feel like Im driving a brand new vehicle. Great job.
Great place and awesome prices.
Awesome service! Awesome price! Very patient man named (I believe), Wayne. I must have called him three times. “I need a tow”, “no, I don’t need a tow”, “I need a tow!”🙄 (Long Story). Every time I called he was just as nice and accommodating. Can’t say enough! Thank you! Thank you! Thank you, for your A+++ Service. Merry Christmas!
Great customer service, honest and loyal!
My car broke down yesterday and I used roadside assistance to have it towed... To a shop that then couldnt do the work. So I had to find towing to the dealership on my own and D&R was my first call- just because they showed up in my browser first.The gentleman I spoke to on the phone was very polite and professional. I called around 7AM and he assured me that they would pick my car up as soon as the drivers got in (around 8). They got my car there for the appointment at the dealership, which was all I really wanted. I hadnt heard from them or the dealership about whether the tow was complete, so I called and verified with them and the woman I spoke to was also very polite and professional.I also just got my car back. No dents or dings or anything. It looks like it was when they got it. :) I appreciated their flexibility and willingness to tow it on very short notice.I would definitely use them for towing again, with no hesitation. Very pleased.
Had a lock out. Cost me some money but work it! Excellent service!
They were terrible I was in contact with them the whole time I was waiting for my title from the state of New Hampshire so I could give them the car and give them $145 and receive my items which was $1,200 worth of tools and they continued to tell the police department that I was not in contact with them and sent my car to the auction and now I owe $550 abandonment fee when I was in contact with them continuously
Probably the most unprofessional towing facility I have dealt with in my 20 years in automotive and 10 plus in towing. I can only imagine they have the same attitude with other aspects of their business. Steer clear at all costs. I have already contacted the Attorney General in regards to my dealings with them.
Great friendly staff with tons of expertise. Highly recommend.
I got a flat on the freeway and managed to make it to a nearby gas station. My tire wasnt holing air so I called d&r. They were nice on the phone and sent someone over. The tow truck driver was nice and gave me a ride to a near by dunkins so that I dont freeze in the storm. Nice guys!
Had the rear differential fluid changed, they were very accommodating with my schedule. Completed the job promptly and professionally. Also, the entire staff was very friendly. Good experience all around
My boat trailer blew a tire on Rte 3. Kevin came and got the trailer, with boat. He was awesome. Very careful. Then the next day, went to D&R to pick it up with 2 new tire for the trailer. The guys at the shop were awesome too! From now on, they are my go-to.
This company is heartless and will not work with people in difficult situations. My son was in an accident in which he ended up going to the hospital and his car being towed by this company. When he was able to go get the car, the cost was over $400 which he did not have. I called and spoke to Wayne and was told that because it was a police tow they would only accept cash. I explain that I was out of state but would pay with a credit or debt card. They refused to work with me in anyway first stating that it was in their police contract to only accept cash for release. I called both the State patrol and City of Nashua police departments and was told that it was strictly a business decision as they did not have any such stipulation. When I called back and told him that I had called the departments, I then was told that it was company policy. They would make no exception or be of any help. In addition he stated that we had till 5 PM or they would charge another $70 dollars. What a heart! I hope that you never have to do business with Wayne and Mike.
Brought a 2006 motor home to them that I had just purchased. They informed me that they would do a 100 item PM on the running gear. They did that and installed shocks and a super-steer steering control. Quick turn around. I have been going to them with my company vehicles and they are always Johnny on the spot. Highly recommended. Nice job Matt!
I have been a customer of D & R towing for many many years. The reason I continue to use D & R towing over anyone else in the city of Nashua is because the staff is extremely friendly, knowledgeable and fair. They are always trying to save the customer money, and are always accommodating to fit you into the schedule for the time I need to bring my vehicle in for repair. They take the time to explain the repairs needed and give you several options to choose from. I have had a couple of breakdowns and I have called for tow service and the have arrived within 15 to 30 minutes to retrieve my vehicle. I was stuck on the side of the road with no transportation back to my house when they picked up my car and the tow truck driver was nice enough to drop me off curb side at my house on the way back to the shop at no charge, I also remember a time awhile back I needed service done to my vehicle which was going to take up most of the day and the owner Mike was nice enough to give me ride back home. Talk about awesome customer service. This is why I will always be a D & R customer. I also want to mention the service is always fast and complete. I would recommend D & R towing to anyone !!!!!!!!!!! Bruce D Nashua NH
I had a pretty bad experience with this company. They towed my vehicle during a snow emergency. Since I was out of US during that time, they had to store the vehicle for around 15 days and they charged me a whopping $1572 total. Additionally, the guy there was not willing to accept credit card, so I had to struggle to arrange for cash and that too on a weekend when banks were closed. As to that was not enough, the cars front bumper was damaged and the license plate missing. It was pretty clear it was a towing damage but as expected, the guy there did not claim responsibility.
Very good service
Just had my car towed from D&R, couldnt be happier (except I had to be towed).The tow driver was courteous and friendly, and did the tow fast. He was very causious on my car, and was VERY reasonably priced.Thank You.
Had an accident, police called them for a tow. The tow driver was pleasant enough and asked where I wanted the car brought. Didnt know who was going to fix it so we went to their lot. He even recommended Budget rental cars who picked me up that night even though their office was closed. Got a body shop figured out the next day and they paid the tow bills so I had no cash out of pocket.
Wayne was curtious and professional. Driver was very polite and experienced..tight place to tow from.. Did outstandingWould use again, just hope not to have to..
Keep up the great work, and thank you for always being the when we need a tow or service to our fleet.
Quick friendly and professional- great service after an accident. the driver scott? couldnt have been nicer and made me feel better after a bad accident.
I broke down one exit away from my house police called D and R towing. They would not tow my vehicle to my house that is literally less then 1 mile away without paying cash only!. I explained that I did not have the cash on hand I had cash at my house and would gladly pay when we got to my house. They refused to take any other form of payment besides cash and towed my vehicle all the way to canal street to there impound lot. also D and R would not give me a ride home. I was broken down outside for 3 hours in 15 degree weather they took my car and left me to find my own ride home at 230am. Fee’s towing and impound was bad enough I called D and R back the next day they informed me they would not tow the vehicle back to my house without confirming I had the very overly priced fees in cash! the driver brought the vehicle to my my house Everything about this company is unprofessional unfair and a total cash only scam I incurred 2 tow’s and a impound fee because I didn’t have hundreds of dollars on hand in cash to give them I would have appreciated a tow straight to my house faster warmer and much cheaper!! If you need roadside assistance DO NOT CALL D and R they will screw you to the wall
Rude
My experience is wrapped around a miscommunication issue with my college security staff. They called this company to tow my rental vehicle, for which they later apologized. I accepted my fault under the circumstances and paid the bill. However, when I was at the office to pay the bill and pick up my car, the overweight, toothless, cigarette-butt and motor oil scented individuals decided it was a good time to bust my chops. Unsolicited and unprovoked they began to laugh at me and make sophomoric jokes about how I didn’t know where I’m allowed to park. This represented to me extremely unprofessional attitude toward a paying customer, regardless of the circumstance, of which they knew nothing about nor were they capable to comprehend. Their job was to safely tow a vehicle and store it securely, and not to pass judgement, make unnecessary comments or make fun of customers. I’m sure none of these are in their job descriptions, if they could actually read.
1st day that my car was towed, they wanted $200 cuz it was after 5 and a Friday night. Doubled the next day cuz theyre closed so u must pay extra for them to come in to meet you. I waited until Monday during regular hours and paid half of the original price the 1st night. Crazy place with crazy people who work there
The worst customer service EVER!!! If bad customer service was a sport they would sweep the board. I was in a desperate situation, I called them for help and lucifer answered the phone. Was given very limited options in terms of making a payment and when I told him what option of payment I had with me he hanged up on me. I know its a towing company and people call them out of desperation but customer service is a requirement. WORST EXPERIENCE EVER!!!
Wonderful operation and honest folks
Fastest tow trucks in the city
Fair price with quality work
Towed my pickup truck
Absolute heartless scum. Hard to believe these people arent made of stone. Poor excuse for human beings.
Never had to use them
Thank you 👍👍👍👍👍👍👍👍👍