This company was an absolute pleasure to do do business with. They kept me up to date on the car repair process, they were clear about how they would communicate with me, the service was friendly and above all, my car looks amazing. I never guessed it would turn out that well. Id give them 10 stars if I could.

Quality of the repair was good, but I was told it would take 1 week to complete…then it took over a month. Really disappointed in how long it took with zero explanation. I even scheduled everything far in advance.

Ricky was incredibly communicative throughout the entire process — and they made my truck look like new!

Keith at CB Collision did a great job on my car. Their customer service was top notch. They took care of all the insurance hassle and kept me updated on my vehicle in a timely manner. Super friendly, affordable, and my car looks brand new :)

Keith went above and beyond in getting the body work completed on my vehicle. Kept me updated on the process and he was always available if I had a question. Great work and I’ll definitely be calling Keith when I have future body shop needs. Thank you!

I recently was involved in my first accident and decided to take my car here and was not disappointed. When I called to make an appointment, I was greeted by Keith whose first concern wasn’t about the damage to my car but rather if I was okay, which I found to be really nice. Since the experience was brand new to me, I wasn’t quite sure how the whole process worked since I was going through the other drivers insurance but Keith took care of everything from securing my rental to contacting the insurance company himself for payment and any other necessary information so that the process was completely hassle-free for me. He even provided a few upgrades to my vehicle at no extra charge and returned it looking even better than before the accident! I didn’t catch the name of the woman at the front desk but she was also very friendly and professional and made sure I was well taken care of. Of course I hope I’m never in an accident again but if I am I will be bringing my car here again! Thank you for the excellent hospitality and service guys!

My vehicle was damaged in a tornado and the team at CB have it shining like new! You cant even tell it was ever damaged.

Very polite and informative

Very nice place and very helpful and definitely is on it thank you very much for your help

Had a great experience! My bumper was fixed very quickly and it looks perfect. Ricky was wonderful to work with as he is very nice, helpful, and professional. I highly recommend getting work done here!

My Lincoln MKX was involved in a hit and run accident; I ended up coming here versus the Lincoln dealership for a couple different reasons, and I’m SO GLAD I did! I got an appointment within a reasonable time frame, Ricky was amazing at communicating throughout the week my vehicle was getting repairs (emails including pics of progress), and I am incredibly happy with the repairs. I’d def go there again if I were to ever need collision repairs and would also recommend to friends.

They do great work and theyre very friendly but make sure you tell them to lock your car while theyre doing the work cuz I had shift stolen out of mine

Excellent communication from Chad and Randy. Finished job early on vehicle and hopefully don’t need them again but if someone hits my car again I know where I’m going to get it repaired. Best body shop in middle Tennessee!

Had the best experience at CB Collision! They were kind enough to give me multiple updates on my car while I was out of town, making the situation a lot less stressful. They did a phenomenal job and my car looks amazing!

These guys are amazing! Both times Ive used them, they are always very prompt and give plenty of communication for all repairs. The guys there are all really nice and are more than willing to talk with you. Plus at the end of it all, my car looks just like new! (They even went the extra mile and vacuumed the inside) I live in the Franklin area and this place is more than worth the drive!!

Great job repairing my car. Looks new again thanks to the skilled craftsmen under the excellent leadership of Mr. Chad Gary.

Excellent service: detailed auto as a standard practice at no charge. Was jaw dropping. Have sent others with same experience.

Wow! What a phenomenal job! Not only did they fix my jeep completely, but they cleaned it inside and out! It took much less time than i ever imagined, even though most the time they had it was over memorial day weekend. My car was a disaster and they made it look beautiful. I highly recommend these folks, they are fantastic!!

These guys were fantastic! After State Farm estimated 2 weeks for the repair, it only took them a week and a day. I got a call with an update on the repair every Tuesday and Thursday leading up to when it was finished, and the call always ended with, You have a great and wonderful day now! My car looks and feels great - theyre true professionals. Thanks Ricky and CB Collision!

Couldnt have asked for a better experience! Shane emailed me with detailed updates frequently and my car looks even better than it did before the wreck! The paint job is also flawless, thanks to Kevin; Ive had plenty of auto body work over the years but this is the best experience by far.

The staff was awesome, Rick Connelly was the best! He kept up with updates and his customer service was on point. CB Collision did a great repair. Thank you to the staff for taking such good care of me and my car.

Excellent work repairing the damage to our vehicle! The staff was very professional and courtesy! I would highly recommend this business to anyone! We got our vehicle back in only a few days! Our experience was overall beyond Excellent!

Keith was the man and he went above and beyond, the extra mile just all around great service. Thank you yall at CB Collision for keeping me in business.

When I originally brought my car in, they were really nice and I had a really good impression of them. The people I spoke to at the time were super nice and understanding. Months have passed since my collision and it turns out I have some underlying alignment issues. Not being very car savvy, I didnt really know what it was that was wrong with my car - just that it was off - until I hit a pothole on my left tire and got a new tire and Firestone pointed out a severe alignment issue on my right side (where I was hit). I called State Farm who asked me to call CB Collisions to see if there was an alignment issue that was overlooked (my copy of the report mentioned nothing about it). The man - Rick I think - on the phone was dismissive and insulted that I would dare question his service and while I was half-expecting them to deny me (it has been a while after all), there was no need for that kind of treatment from him (I wasnt yelling or anything maybe a little curt but still polite). Even though my collision was on the right and on my wheel (though the tire itself wasnt damaged) he refused to even humor the chance of that resulting in an alignment issue. He blamed the pothole (even though it was on my left tire...) and repeated over and over that he was a mechanic as though I was questioning that. Ill be taking my car to another mechanic to get the alignment fixed - which I half expected Id have to do anyway - but I wont be returning to this CB for any future incidents. Maybe I just caught him on a bad day but the whole thing left a really bad taste in my mouth.

I was sent to this shop by State Farm, as one of the Recommended to have my car repaired. There was Soo much confusion between the store and State Farm I was asked to collect my car and go somewhere else. It seems to me that this shop should have worked something out with state farm, rather than just telling me to come get my car out of garage. I cant give them a good review.

Had a little wreck less than a week ago that ruined my bumper, fender, and my door. Less than a week later got a call that it was finished and ready to go. Wonderful service with Tuesday and Thursday updates on your vehicle. I highly recommend these guys, you will not be disappointed. 10/10

Professional, great work, no shortcuts here !!

This is the 2nd vehicle repair done at this shop. Both times I got very timely updates and felt completely in the loop. My jeep had a custom paint job that needed repair and the detail that they took was unmatched. Thanks to Rickey and Kevin specifically and everyone else that played a part in repairing my jeep to better than new condition. They got it back to me in less time than I anticipated. Thanks again guys.

Can’t recommend this business enough! They were quick, professional and updated me every step of the way.

Excellent service and quick turnaround. Car looks great.

Great service, consistent communication and superior work.

Amazing group of people

Extremely good work and wonderful people

Very nice people

A very friendly staff and they will get you back out on the road again as soon as possible.

We came to the shop with a separate fender from the car and ask them to paint it. The minute we start conversation with the employees they left and before some other guy was interrupt our conversation, about buying a car. Not even looking that we started conversation first, and employees preferred talk to him first because it was more valuable business for them than us. Very poor customer service, looks like CB Collision dont want to have a business on a regular basis.

Total disaster.... DO NOT GO THERE!!

They serve very well and are very friendly and helpful people.