Great service. As other reviewers have stated, you do not have to hunt down someone for assistance. Together we found everything I needed. Excellent selection of products. A pleasure to shop there.

Well informed staff thats friendly and a store that is well stocked with inventory. The most important thing about Harts Ace Hardware to me is, you dont have to find someone to help you, they will see you and assist you. For me thats a major plus.

Ace Hardware remains to be one of the most important suppliers of most everything needed. Regardless of whether or not you are a contractor, skilled professional, or someone who isnt afraid to do some work around the house, the level of knowledge from the staff is hard to beat. If you dont know exactly what you need, you can ask. If you dont find what you need, you can ask. If you want advice, you can ask, and if they dont know, theyll find out.

Knowledgeable, friendly staff which has always found the solution/part (s) Ive needed. No walking miles of aisles or parking in the next ZIP code just to get a few items.

Went there for a small item. Was immediately helped to find it and they allowed me to be on my merry day without paying. (.79¢) Great people.

They always have what you want. Great personal service by knowledgeable staff.

Need more supplies for contractors. We Belle Meade Carpenters waste a lot of time traveling to Walker lumber when you could supply nails and more variety of fasteners and basic hardware items to keep your customers homes well maintained. The odds are more and more likely that you wont have the very basic items that any well stocked hardware store should have. Walker is the go to supplier for 85% of our materials and supplies. Hopefully your grill business is carrying you. You have potential to be a truly great business again with the addition of key supplies missing from your shelves and perhaps a little more attention to tradesmen who service all of your great Belle Meade customers. Your staff seems to always give much less attention to tradesmen and priority to the home owners. You will provide a much greater value to all of us when a priority is placed on each and every person both blue and white collar walking through your doors. Thanks for your consideration.

So down home feeling. Love the place!

Wonderful assistance, went right to what we needed, suggested another part we might need! GREAT CUSTOMER SERVICE!

Great old school hadware store. Fabulous selection. Easy access. So much better than a big box store.

Excellent. The store is packed with hardware items. Great selections. The other home stores didnt have in stock any soaker hoses. Ace had them in adequate supply and several different lengths. Friendly knowledgeable staff made my visit quick trip!

Best hardware store in NashvilleGreat peopleGreat service

The people at Ace are helpful, kind, and knowledgeable. They have gone out the way to help me find machine screws, lag bolts, and self-driving fasteners. In fact, they even suggested I check other stores for some things they didnt carry. Most recently they helped me with a mole problem I had in my garden.

Good price and great service!!! It carries a very different line than lowes and Home Depot, if you need an odd of the wall part, generally they have it!!!

Very nice

Excellent service...

Great place for women to go to the hardware store. Service is wonderful

Knowledgeable, polite employees found exactly what I needed.

Great little hardware with superb service. Met at the door and put in 15 min.

Very helpful staff and a large selection

Best customer service!I stopped in the store the other day to get screws for my license plate since they had been stolen the night before. The worker was so kind and brought a few different options out for me- he even went as far to walk to my car and put my new license plate on. It turned my entire day around & I cant thank them enough!

Very knowledgeable and polite

Horrible service advertising misleading. No item no sale as shown on website . I shall never return to this store!

Associates are always friendly and helpful. They have custom items you cant find at most big box retailers. Good prices and that local hometown Hardware Store feel. Ive been shopping here for years and will always be a loyal customer!

Great place for basic hardware. Staff is helpful and they are usually pretty busy during the day.

This is more like Ace hardware meets mom and pop shop. The guys in there are really nice and want to help you find whatever you are looking for. They have a good selection of items, and they will listen to you ask stupid questions and answer them without making you feel bad. Much appreciated.

As a historical home restorer/painter when Im working in Belle Meade Hart Ace is my go-to. First they have everything I need for my line of work, but the employees there are extremely knowledgeable. Ive actually learned some things from them. Way better then going to Lowes or home Depot where the employees know Jack s#*t. This Ace will always have my business.

The staff at this store is super friendly and helpful. I had a flat tire and was able to grab a tire plug kit for a very reasonable price and the staff loaned me a couple of tools and an air compressor to get me on my way! Great shop, its definitely going to become my ACE of choice!

Been going there for 20 years. Always great advice and huge time saver.

Excellent service Sharon is a wonderful help! 👍👍

I had a really unfortunate incident with an associate at this location. The way I understood it is that Ace is supposed to be the helpful place. Sure enough, when I walked in the store, someone immediately approached me and asked how they could help me today. I let him know I was looking to have some keys made and he quickly began the task. Knowing it would take a few minutes, I began to browse the racks near the counter. There was an ample selection of key rings and key organizers to choose from. As I looked, I noticed there was a quick-disconnect key ring similar to the one I own. Since mine has been giving me trouble I thought maybe I would replace it. As I was looking, I pulled out my car key which was in my back pocket to compare the ring to the one on the shelf. It was similar (theirs was a little shinier). After a brief second, I put the key back in my pocket and continued browsing. I moved on to the bird feeders and ended up down another aisle, where I picked up some leather cleaner for the car. By this time, I approached the front desk where the associate (Sam) indicated that he was ready. As I was checking out, he asked me if that was all and I said yes. He continued asking which key ring did I choose? I said oh, I didnt get one. Then, he furrowed his brow and asked me are you sure? .... Yes, Im sure.. I said. He said, not in your back pocket?Im sorry. At this point Im a little bit flabbergasted. I realized he was accusing me of stealing a key ring. My defenses kicked in and I pulled out the car key and explained it was my car key. He shrugged it off and continued the checkout process. Stunned, after leaving, I decided to try not to take it personally, because the guy was just doing his job. But, when I brought it up to a friend (clearly I wasnt over it), they suggested that it was entirely inappropriate and that the guy should have spoken to his manager to have them handle the situation. The fact that he didnt apologize to me for the accusation after me emptying my back pocket added another level of insult to injury. I like Ace Hardware, generally speaking. This experience left a horrible taste in my mouth.

Very helpful employees, good selection of inventory.

Even though they didnt have the item listed on their website as available for pickup, staff was very helpful.

Friendly and helpful staff...prices are alittle high but this business is in Bellemeade 🤷🏽‍♂️

Great place for all kinds of things, very helpful and friendly staff as well

Always a helpful crew! Everytime I go into this store, I always get extremely fast and wonderful service. Im usually in and out of the store in 5 minutes, ready to tackle my project, armed with tips and tricks from the staff!

Ben Boyd is the greatest. He helped me find the perfect 1/4 socket that I needed to finnish my project. Way to be helpful Ben!

Nice place with a good selection. Knowledge and friendly staff.

Awesome staff! Our new go-to hardware store!

Great local hardware place. Friendly, extremely helpful place.

Always a good selection. 1 stop instead of 3..😉

They have the supplies homeowners need & are happy to help you locate them in the store. Far better service than the big box stores . They carry Stihl brand products. The store is well organized.

Terrible customer service and lack of loyalty to customers that have been supporting them for years! I attempted to return a small dollar item while making a $50 purchase and the $6 item was over the 90 day return policy. I was unaware of the return policy and asked for a one time exception and the associate responded by telling me a policy was a policy and that they must honor it. They offered me no flexibility in returning the item, and were somewhat argumentative. Small local businesses will always win my business until you show you arent loyal or flexible to your supporting customer base. Disappointed in you Ace Hardware in Belle Meade!

Fantastic attitude, so helpful and my prices immediately

Ah yes, the man cave. First time in, what I needed was in the front of the store so I didnt stay long. Nice ambiance

Hutch is the sole reason this is the best hardware store outside of Nashville but inside the county line and also not Bellevue Ace.

Very helpful and work to supply you with what you need. I needed batteries for my car key fob, not only did they sell me the batteries but they installed them as well!

They did not have what I was looking for before I could walk into the store and look around I was asked what did I need someone jumped right into action and picked up everything I need I felt a bit rushed I love to walk through stores and see if its anything I would like to buy or purchase at a later date but I wasnt given the opportunity I was felt rushed out of the store made me feel a little bit sad still trying to understand

I went in with a key broken IN HALF! I didnt have high hopes at all. But, Ben searched for about 10 or 15 minutes for a key that MIGHT work. He made several keys for me to try, and one WORKED!!!! The customer service was great, and they really know their stuff or keys!Thank you Ben!

Busy place always. I got a good employee. Filled my needs. Store located belle meade location.

Hart Ace Hardware has a staff of knowledgeable friendly folks. They also are excellent at cutting keys.

Only place close to get anything.Little expensive but saves time which is money. They have a good selection of products

The staff is helpful and can quickly direct you to what youre looking for.

One of my favorite places for hardware and project supplies; this store has a little bit of everything! I can usually pop in and grab what I need, with some help, and be gone again in just a few minutes.

Good selection for the weekend handyman. The staff there is always helpful with helping find what I need for any project.

Excellent inventory, variety and help. Very friendly. Feels like a throwback in time yet with all the current offerings. They take pride in the business and treat the customers personally and with respect.

Very good experience the staff is very friendly.

Super staff and selection. Location is great but getting in and out of the parking lot can be tricky.

Great people, full line of plumbing and hardware plus extras

Always someone around to help you find what your looking for. Nice employees.

Went in there for stihl products and they knew nothing about anything all they could do is show me the self help kiosk

This is the second time Ive encountered the staff shutting down the store early. I try not to shop at stores right before closing, but sometimes thats not the way life works. The first time, I was there 10 min before closing with my son, and one of the employees (looked like a young manager) kept following me and staring at me, reminding me they were about to close. I was only swinging by for a quick one-product need, but with the pressure to leave, I just left. Then, last night, my wife and I were talking in the car about how nice it would be to grab some firewood on our way home, and when we pulled in 7 minutes before close to get a few packs, the door was locked and the staff tried to ignore me then just stared back at me blankly when I pointed at the hours on the door. I have had positive experiences at other Aces like Tusculum and Hwy 100, but will never go back to this location. Please address this with your staff, since you have a serious customer service issue at this location. Thank you.

Not exactly neighborhood or throwback. Confirmed why all professional tradesmen skip the place. HIGH prices.

Great customer service, and rarely do they not have what I need.

Weve been customers for many, many years and find them to be knowledgeable and helpful.

Some employees are far more interested in closing 3 minutes early than being kind and keeping your business. We will take our business elsewhere after today’s display of rudeness.

They are always helpful and comparable in price to the big box stores.

You pay a little more for convience but they have at least one of everything and great people to assist you.

Best place in town to get a key made.

Classic Ace hardware customer service... Great store

Excellent store, great stock, superior customer service. Thanks for your help today!!

Excellent

Excellent service

Always great help in finding items!!

A great Ace Hardware store, well stocked and friendly, helpful staff.

Very helpful.

A small place but it has what you need. You might get a little snooty attitude from the workers but come on, its Belle Meade, what would you expect.

Good quick service, well stocked.

Always plenty of staff. And helpful ones at that.

Small and incomplete. Cant compare with Home Depot.

Very helpful

Great for the quick needs

Just your standard hardware store.

Very helpful folks.

Friendly, helpful staff.

Very poor customer service. Had no knowledge of the product and tried to sell me an old model as the new model. I will not go back to this store. If I could give a worse rating I would.

Great service!

Ask them where they keep their live bees...

Everything I needed in one stop.

Great customer service

The best service

Excellent service.

Always helpful!

Friendly

Always helpful

Great place.

Great staff

Great place in a pinch

Great staff

It was bad