Dana was super helpful. Could not be any happier with the help he provided.Take care of him because he deserved all the kudos.

Overall great experience. Store rep was knowledgeable, efficient, professional and friendly. Will definitely go back.In addition we watched while another store rep helped an elderly person with a flip phone. He was amazingly kind, professional and helpful to her, and she wasnt even buying anything!

This store is just wonderful. All the staff that we interacted with were super friendly and very helpful, great vibes. It was our first time in this store and Conor was very attentive and helped us get great prices and support for our devices. It was a pleasant experience!

PHENOMENAL EXPERIENCE! Great customer service from the associate Matty and the manager Dana! HIGHLY RECOMMEND EVERYONE to come and grab a upgrade or new phone!

Philip and Dana persevered thru some snafus w att tv and HBO max….much better than on the phone!!!

So helpful and stayed after hours to make sure my new phone worked.

Sashell was extremely helpful and went out of her way to make the experience pleasant and provided so much information. Highly recommend

Philip is very attentive and we had a great experience here!

I worked with Philip and he has made changing services/phones extremely easy. I came into the store about a week ago and he gave me an amazing quote along with his email/number in case we had any other questions. I switched to AT&T and the process was so easy and I got the new iPhone (the color I wanted) which many locations usually have to order and you have to wait a couple weeks due to the holidays. I also talked with the manager at this branch and they have been super helpful in answer questions!

Luis and Brian were very helpful and professional! They were very friendly and knowledgeable! I had a very good experience at this location and will definitely return!

Phillip was amazingly patient in helping us with a 6 line transfer from another provider. We had phone users in three different states and he was able to assist us in coordinating the switch over. Very professional and works hard to satisfy the customer. Good support from the rest of the team also. Thanks!

Luis and Brian were extremely helpful with choosing the right phone and making sure I got the right plan for me. The experience was painless and super easy

Youssef was fabulous! His patience with non-tech seniors is to be applauded. He made sure we got the best price and we couldn’t ask for better service. Every employee should be as knowledgeable as Youssef. Thank you!

Awesome job by Philip!! Helped me get a great deal. Very patience and answered all of my question! Thank you again!!!

Amazing service, fast and straight to the point. Great customer service. This has been the best way to do survey 100%

Best experience with AT&T by far at this location. Davy was very very helpful and nice! He was able to fix all of our issues. Charles also was a great help. I recommend going to this location over any other location.

Conor was so helpful. Above and beyond. Thank you!

Great service and always on point. Thanks a lot y’all make the experience so easy and understanding.

The best experience is coming to at&t solving your issues as soon as you walk in. I highly consider everyone to come in ND switch your lines to at&t they will straight up tell you what it is.

I had awesome guy name Charles who helped fix my iPhone, I had new iPhone 11pro and apparently it end up having two accounts in one same phone number. They figure it out and cleared the issues and replaced new SIM cards.I would recommend you all if any issues! Come in Natick’s AT&T store!Thank you

Davy was fantastic, he introduced himself and politely asked for my name. The level of professionalism is amazing with Davy. I came asking for help that has nothing to do with sale. I needed help with my new phones, passwords, app downloads and help reset my passwords. I can’t express enough how appreciative I am of being helped by the manager Davy at the AT&T Natick Mall location. Quick problem solver, I had been AT&T customer for 20yrs I continue because of employees like Davy. I will recommend all my friends and family.

Phillip and Maddie were super helpful and patient and didn’t quit until they resolved my voicemail problems. So thankful for them both!!

I am only giving it 2 stars because of Kenny at the Natick store - he was great and deserved all 5 stars for being so professional, patient and friendly - if not for the REST of my experience with AT&T! We have been loyal customers forever but last weekend my husband needed to add another line to our busy account - for my youngest son. When he tried, he was informed that we have an outstanding balance of $50 and he needs to speak to the reps - that was Saturday afternoon - he has spent 3 HOURS that day on the phone with customer service and it has been established that AT&T mistakenly added another person’s account to ours - because that guy had the same name. He was assured that all has been taken care of. Well, it was NOT. When he tried again, same thing happened. He spent another 2 hours on the phone on Sunday morning and STILL was not able to resolve the issue. I had to go into the STORE to resolve the problem that was caused by AT&T. I had to hire a sitter for my 2-year old - could not drag her into the store with me - it took me and Kenny another 2+ HOURS ON THE PHONE TODAY TO RESOLVE THIS. YES, BOTH OF US!!!! It is finally done. How absolutely terrible and disgusting- AT&T - you should be ashamed. You have waisted us over 8 hours of our time as a family PLUS driving to the store PLUS a baby sitter ALL for your fraudulent handling of our account. I have no words

Outstanding support on two consecutive nights. Davy is a huge help and truly professional. Charles also helped along the way. Great team. Glad my family has moved to the ATT platform for mobile service. Technology is at its best when great support stands behind it.

I recommend this store, because they have good professionals who strive to help us, Phillip and a great professional, solved and cleared my doubts and I am satisfied.

Davy and Caesar made my day today after a really bad experience at a different AT&T store. I told them what happened and they were appalled and wanted to make it up to me. They both clearly have pride in their work, understand the value of customer service and run their store in an exemplary manner. Thank you for turning a bad experience into a good one.

Amazing customer service. They were able to sort out an issue with my account that I had spent weeks trying to resolve via telephone. I should’ve gone to the store in person weeks ago. I really appreciate how patient and helpful they were.

Amazing customer service! Maddie and Davy were so easy to work with. Highly recommend this location.

Had nice service and a good experience from Philip. Thanks for letting us use the charger 🎄🙏🎅🎁🛷

Service was excellent this Sunday 11/1/20. The store was very busy but the staff had everything under control. I was greeted upon entry and found the staff to be very helpful and friendly.

Customer service is unreal!!! Best ever

Great store, amazing customer service. Madie did an awesome job transferring our phone numbers to our new account, she really went out of her way to make a complicated process really easy for us, definitely will be coming back!

Outstanding support from Phillip!

What a great team. Wonderful customer service. On a busy floor with customers waiting they repeatedly checked in and acknowledged their waiting clients inviting people to sit and be comfortable instead of standing in line. A great reminder of how easy it is to engage and “see” people.

Great service. Very patient

I’m really happy to share that Davy and Charles from Natick Store are really amazing. They were able help me return 4 of my iPhones for trade- in credit. I was really impressed of all the effort and commitment to provide next level customer service. I can’t thank you enough for giving me piece of mind as I’ve been trying to return those devices for the past 3 weeks.Thank you guys,Gilmer

Employees stay looking out and help out massively and are kind as hell, would give more stars if I could!

Charles did an exceptional job of explaining all the options on our new phones. Excellent customer service by him.

Wonderful service..the best Ive ever experienced at any retail location. I had a lot of complications and issues with my phone that Davy fixed..He was very knowledgeable, professional and patient with us. Overall positive experience. Highly recommend

Davy was a great help and got me a great deal on the new I phone 12 and even got me a free Apple Watch for being a first responder.

Cesar was very professional and very helpful. Made upgrading my phone simple and very thorough review of my calling and data plan to make sure I was getting the best price/value. Thank you!

Philip L. did a great job of taking care of me and my wife. He was attentive to our needs, shared details about promotions and made sure we were taken well care of. We appreciate him and enjoyed spending time with him.

Guys were amazing!! Strongly recommend this store 👍

Awesome customer service at ATT retail store in Natick MA! Louis is outstanding as a rep! Thank you. Lauren T

The manager at the Natick Mall location helped me BEYOND my expectations!!! I didn’t meet one worker who wasn’t friendly and helpful. They genuinely assisted me. THANK YOU!!

We had the best experience at AT&T at Natick today. Moaamar was well knowledge and very helpful. He took his time to offer the different package the store has at this moment. We are very satisfied, my Mother left the store so happy with her knew Apple 11. Moaamar really rocks!!! Thank you!!!

PHILIP WAS VERY HELPFUL TO HELP ME TO GET THE BEST PLAN FOR ME. YOU NEED MORE PEOPLE LIKE HIM. HE WAS VERY FRIENDLY TOO.

Maddie was awesome. Super friendly and informative. Overall great experience.

Davy and Mo were very informative. This is the best service at ATT I ever experience. I am a Firstnet customer and I was inform about the free Iwatch I was qualify for. Much appreciated for the great customer service today

I have been a customer of AT&T for over 20 years, and in all my 20 years I have never received such excellent service as I did this past Friday, August 21, 2020. I went to the AT&T store at the Natick Mall after work as I needed a new phone and as I arrived at the store I was greeted by the store manager and seated at a table, I was told that someone would be right with me. While I waited, the store manager, Davy, kept me company and got a little information as to what I was looking for and the options Available to me as to get a head-start In pairing me with someone that would best meet my needs.Both my husband and I had the pleasure of being paired with the consultant MO, whom was not only kind polite but also extremely knowledgeable of his industry. Again I was told about all the specials that AT&T is running and the best service that would suit my needs. Both MO, the consultant and Davy, the store manager, treated both my husband and I with the upmost respect, understanding and undivided attention. I felt that they recognized how loyal of a customer I’ve been and it was evident that my business was appreciated. I have had many interactions with AT&T in my 20 years of being a customer but never one as pleasant as this one. They are truly professionals and I feel that they have met their calling in the customer service industry.Much appreciated,Paula Chaves

Philip was a fantastic! Thanks so much for your time and patience and the best of all saving me money!

Mo was extremely helpful. In and out quickly on a phone upgrade.

Maddie was so beyond helpful with all my needs! She could not have been friendlier and she actually cared about helping me get what I needed!! Thank you Maddie!!!

Stop by ATT and Davy was helpful and informative. This att location is great

I can’t thank Davy and Kenny enough at the Natick AT&T store for all the help we received this afternoon. My daughter is thrilled with her new phone and I was so happy with their service and professionalism. Not only did we get the phone activated and the glass shield installed, but they let me know that AT&T has a teacher appreciation plan in place right now that saved us money, gave us more data and included free HBO Max! After they explained the plan differences to make sure I would benefit, I mentioned that I often used my phone as a hot spot when the school’s WiFi cut out to finish teaching, and next year I won’t worry about using up my data! Both Davy and Kenny were so incredibly nice, and I felt terrible that the slow system was causing them to stay late to finish our service update. But they were both extremely sweet about it and made sure we were all set. I very highly recommend the Natick AT&T store, Davy and Kenny specifically, and will absolutely visit this one again. Thank you!!!

Maddie was so helpful she’s the best !!

Philip he is very good great recommend 1000% the best in the store

Davy Thach the store manager was exceptional. He took care of me and all of my needs. I am not very tech savvy so Davy took his time and help me set up my new iPad and my sweet Air pod Pros which my husband got for me for my birthday. I am super happy that my husband and I came to this location. The customer service at the Natick mall location is world class. Thank you Davy. I will be back for my phone upgrade in the near future.

My daughter received a new cellphone for her birthday and we were trying to sync her contacts from her old phone. Unfortunately, her phone would not hold a charge and the phone was so old a battery was hard to find. We spoke to Davey the manager of the store and he happily helped us out. Since they dont carry old batteries he took the old phone and the sim card and carefully cut it so the old card would fit in the new phone. Prior to going to the AT&T store in the mall we went to the AT&T store on route 9 in Framingham and got zero customer service from the the one person manning the store 7/23/20. Thank you Davey for the excellent customer service at the AT&T store in the Natick Mall.

Phillip was extremely thoughtful and thorough.

Had an amazing time at the AT&T store thanks to Davey! At Natick mall! So much help so fast love it there thank you to all the people and staff there stay safe.

Great Service. Mo was super nice to work with

The person that took care of me Cesar was absolutely terrific. He needs more than 5 stars!Signed Travis.

The initial sales guy I was dealing with was rude and arrogant. The other sales guy was able to politely explain the issue in a matter of seconds. Not sure what the issue was with the first guy.

I work with this store for our company business account- They are all great! I bring them phones to bring on to plan, phones to upgrade (transferring info is amazing with this group), questions on our plan. We travel internationally and they make sure we work no matter where we go! They even check our service periodically and have saved us money! They are customer service minded group - they are helpful and friendly.

Louis explained and reduced our bill so so much!

Very kind, and very helpful with analyzing my account.

Davey was awesome. Very knowledgeable and attentive

Overall I do not like this store at all. In fairness to it, though, over the last decade when I forced myself to go into the store there have been a few(very few) truly helpful and knowledgeable associates.On my most recent visit I talked with two associates concerning different issues. One was a young woman whose English proficiency was acceptable but her accent and soft voice made it difficult to understand her. The other was a guy who was not at all customer-focused . When I approached him a second time with questions hed answer my questions briefly and turn away and continue talking with another associate or checking things on his phone.. On my second-to-last visit I had to wait ten minutes to get help.

I went to the AT&T store today to insure my iPhone X. The gentleman took off my case and examined the outside of my phone. He gave it back and went to talk to a manager in back. He came back and took my phone back and broken my $50 case. I gave him access to my phone to review the diagnostics and said it looked good to insure the phone. Once I asked what he would do about my broken case, he said I could get something on clearance. After insisting for the manager that he refused to get the manager came out and said there was nothing he could do. The gentleman changed his tuned and said there were issues with my phone and he didn’t break my case.What a liar. Nothing is wrong with my phone and he broke my case. Why would I go to the store to insure my phone with a broken case. I would not recommend this store to anyone.The A&T store should own what they did and buy me a new case. I felt discriminated against because I was a woman and the gentleman told me that woman are completing fraud on AT&T stores. I was there to buy insurance and I walk out with a broken case. There was no customer service and human decency.

Great service. Timely.

Unpleasant experience. Some of managers seem to prefer work with people of their race and are inviting them despite there is a line of people waiting.Being notified that there is a line and we would be grateful if we are called by our position in line not by personal preference, become rude and refuse to give clear answers. Something is really wrong with this place. If your skin is white you probably arent welcome there. Cant believe I am writing this . Its 2018 out there, right?

Moaamar was a big help when getting a new phone and upgrading my plan.

Cesar was amazing! We added a line and got a deal!

The worst service I have ever experiencedThe manager was very not professional, he asked me 3 time what I need to do.It’s because he giving order to the employees and handle with more client in the same time with me.The manager was rode and tell me you don’t have to get the service in our store.

Very good service !!! I recommend

Fast and efficient!

Came to pay for friend’s line. The first person I ve approached said that he can not accept payment and that I have to do it through machine. I mentioned that I will pay cash. Apparently the machine that they have in the store does not accept cash (so 10 minutes were spent for nothing). When I approached same person again asking for help, he said that he can schedule me and that I should wait again for someone who can accept payment after what I left the store. Worst customer service.Try to avoid visiting this exact location.

They just can NOT get things done. Dont come here unless u want to waste your time hearing an hour bs and leave with nothing. Its completely meaningless to visit here.

Horrible experience at this store. I made an appointment to upgrade my phone. When I arrived, each associate was with someone but no one waiting. I still waited for 40 minutes. The associate I got was the worst!!!! Couldnt explain the difference between each plan and how they would be different from what I have, couldnt explain the process of adding a line. Was so unhelpful I ended up leaving, after 15 mins. Also note, my phone screen is shattered, and I would rather live with it than go back to this location. Ill go trade in at the apple store instead, and work with At&t over the phone.

My iPhone died and for ten days I went crazy trying to retrieve my voicemail messages. I was out of touch with everyone now and was concerned about some elderly family members who live far away. After numerous phone calls to customer service, a call to one local AT&T store and a visit to another, none of which got me anywhere, I finally went into the Natick store. There was a really sweet young man by the name of Shaquan B. there who didnt waste any time helping me get my voicemail messages. He was insanely polite and attentive. Shaquan had only been with AT&T for three days and yet he gave me the best customer service that I had received over the 10 days that I had been trying to get this problem resolved! Thank you so much Shaquan B. for finally getting me the peace of mind of knowing that there were no emergencies waiting in my voicemail and that everyone was ok! AT&T made a great decision by hiring Shaquan B. Maybe if they hire more wonderful people like him, their company wont suck as badly as it does now.

This was a great experience!

Amazing service from Madeline!

ABSOLUTE GARBAGE - Do yourself a favor - DO NOT go in here. Zero customer support - no respect for your time or your money. They will lick your bottoms to get a new sale. And AT&T phone support is garbage as well. Hugely disappointed!!

They were very helpful, much better than the big box stores.

I went there today to upgrade my iphone 7 plus to X. Elliot was the agent who recommend me to wait for several months to do it because newer ipnone will be out and by then iphone Xs price will be decreased. I can choose either the newer one or a cheaper iphone X. I deeply appreciated his recommendation and his spirit of caring of customers

Rude, terrible and unbothered customer service reps. Completely clueless about their own service plans and tried selling me a fake plan. Glad I switched to T-Mobile.

I wish I can give them 0 stars. I went to the store looking for a new phone, and they were selling me a new line with direct tv. I already had 3 lines with them, and they knew that. I ended up getting the line because the phone was 50% off. I ended up changing my mind about the cable and went back to return the phone. I got to the store and there was an associate sitting with his iPad and said, How can I help you? And when I explained that I was returning the phone he said, oh Im doing something on my iPad can you wait right there when 20 minutes passed I politely asked him, is it going to take longer because I need to leave. He replied, oh do you need help? How may I help you? He ended up saying that he was unable to return the phone because I was missing a piece of paper that goes inside the box. I personally think thats ridiculous, so I ended up returning the phone at a different store with no questions asked. Poor customer service, ignoring people, very nice with selling but if you change your mind you are screwed up. Horrible customer service I will never return to this store. I am very disappointed.

Very helpful and very friendly. Great staff.

All they do is try to scam you and take your money. They are also rude and don’t care about you they only care about your money.

Mo was excellent in store

The only good about this store is their manager.all the associates feel like they dont like working there.specially the short guy,we felt ignored.im thinking about moving to veriZon because of this

Worse experience... walked in to buy a pre paid sim... apparently we had to find the right person to check-in.. 30 minutes later no one is here to help...thanks AT&T

Excellent service

Well the store is unusually laid back, no one ever responds to any store calls you make and worst of all its poorly run. Had it not been the only corporate store around I would not even have gone there.The crew is usually MIA.

Ajit pi recommend this brand I give brand 10/10 would support government corruption again

Staff sold me products and plans on false pretenses, despite confirming the details multiple times. Ended up being a huge waste of time and money.

Couldn’t even get ahold of the store to ask a simple question.

Poor costumer service.

Kenny the Best