I cannot express how much I love hot topic! The prices are high for not great quality but there aren’t many alt/indie/etc stores around so this is great, the jewelry,cat ears,clothes etc are adorable and always have cool stuff,hot topic 4 lifer

Dozen of animation/ TV show based licensed characters franchises

Always loved this store as a teen, worked here for a short time while in HS, glad to see its still alive & kicking in a new spot at the mall. LOVE the New Mall, however, nothing beats the old natick mall on a friday/Saturday night, place used to be hopping with teens just hanging with their friends having a fun night out. Most of the stores are a bit too upscale now & I know mall security is much more strict about kids loitering around now.... but lets remember, its a mall! Thats whats people do, stand around & shop & even sit when they get too tired from shopping.

Went in with a horde of rowdy tweens. The employees were extremely friendly, kind and helpful. We discovered an item was defective after purchase and they handled the exchange very well.

Hot topic is not punk rock!Although I did find some cool earrings 😆

Always love the items they have here. I have never been disappointed here before!! Everything is great quality and the employees have always been amazing!

Really good store I got some stuff there with no problems, employees where nice.

This is just a review of my interaction with one of the employees Ty (over the phone), and a nice blonde woman with glasses (in store). I feel like retail employees don’t get enough credit when they do a fantastic job so I felt the need to write this.I just called and spoke with Ty. I called about Squishmallows, which I am sure they are probably bombarded about especially recently. Ty was super kind and extremely helpful, telling me a bit about when they got shipments so I could check back (they didn’t have the item I was calling about). Overall just a very positive customer service experience.Last week I went to go see if the item had called about was in store, it wasn’t but while looking around I saw a shirt I liked. The shirt was high up and I am vertically challenged so I was about to move on, especially cause it looked like only XL sizes left. Then I was approached by a lady who offered to help me get the shirts down anyway. She was super kind and helpful, I just remember leaving thinking that I definitely want to give them my business.Honestly I have had some AWFUL customer service experiences over the past year, especially in retail. So to have a really nice experience TWICE at the same store, I had to write a review.PS 13/14 year old me with dyed black hair would have done ANYTHING for a Hot Topic. I think I sent them an email on why they should open a location in my town. We got one a few years later, I like to think I had something to do with that 😂

Got almost all our school shopping for my granddaughter there,really satisfied!!

Brook is awesome!!! Made my 14yr old really comfortable with trying to shop on her own😘

I don’t go to hot topic often, well never actually, just this once, but I was really surprised at the customer service. I know it’s challenging being a retail associate but I just felt that they were pretty rude to me. I was returning one sweater and one shirt, and she said I was getting back one in cash and one in credit...I was surprised as I bought all with credit online. When I asked her she was really snarky and didn’t even answer my question. As I looked around no one even tried to help me and essentially ignored me. I am shy and introverted too but you don’t gotta be rude. This one dude associate gave me a grossed out look when I came in...yeah for sure did not feel like I wanted to buy anything from that particular store.

The workers very helpful, and the stores doing a solid job with COVID safety. Also, great selection of tshirts and accessories!

Great deals going on . Bought items for wife .

Kind of small but clean and organized. Staff was a little loud and laughing with one another, a little too much.

My childs favorite store

Won the Greco-Roman wrestling championship here. The topic was hot, very hot indeed!

Prices are absolutely fantastic and the sales staff is even better. Super friendly and super helpful. We love that store!

Waited in a line to get into the store thanks to 2020.

Got what I needed and got out. Good music as always. Helpful employee :)

Great! They have a mha stand up front and its got a bunch of good stuff

Is good!

I love Hot Topic. Has been a long-time customer of theirs. Always have new and interesting and timely items to purchase. They are always full of current themed merchandise.

I usually go into this store but today I didnt get the chance bc the line

Horrible staff! Never again! Never never never

Good about respecting reduced capacity

Great service. The staff makes suggestions but isnt pushy. They are detail oriented and helpful

Lots of good deals and the workers were friendly. I had a positive experience.

The people at Hot Topic are always helpful!

Had some good deals! The service was also good. I wish it had more to fuel my geeky side, though. Doctor Who all the way!

I tend to go here for band merchandise because of their large variety. The employees are usually very helpful. They usually have some kind of deal going on.

Its hot topic.. Im 47... We picked up a gift for our niece.

Customer service great. I love going to this store just for the ambiance, among other things.

Love this place!

I love this store I love everything about it I love zach I love zach a lot where did he go ? Alexa play despacito

My daughter loves this place

Its hot topic I dont really know what else is relavent

The store was very well stocked and it was also clean. The employees were nice.

I got 4 shirts for 20 dollars!The employees are enthusiastic and they have all the band merch I need! Thank you hot topic!

Great store and wide selection

The people working there were very fun and the lady had red hair

What can i say love the store and the sale associate was all about telling better ways to save

Great workers. Great environment and good merch

So, my teenage daughter decided that she had to go to hot topic because she doesnt have enough black clothing to wear. I dutifully followed her in and immediately was overwhelmed by a desire to black out my bedroom window and ignore everyone while listening to nirvana. Because I am an adult I squelched this impulse in order to be there as a father, but the farther into the store we traveled, the worse it got. Before I knew what was happening, I found myself repeating nihilistic clichés like whatever and GET OUT OF MY ROOM! UGH! I began to panic at the Disco as I realized what was happening to me and I tried to 21 pilot myself towards the exit, when I caught myself asking alexandria where the hair dye was! My God! Whats happening to me?! I thought, as my heart raced inside my chest. Is this how I die? I answered myself. Meh.It was then that I shrieked and ran out of the store as fast as I could. Theres still black nail polish on my fingernails and Im gonna wear the studded slipknot belt, but only because I paid money for it.

Just the way I remembered them. Not all yuppied out like some of the newer stores.

Friendly and helpful staff, wonderful tee designs.

Great price for nice stuff! Friendly salespeople!

Nice store a little cluttered for a small area.staff is cool.

Love the hot topic great store

I’ve never had a bad experience in here. the employees are very nice and make conversation with people. the customers are sometimes a little annoying and careless but that’s life lol. but the environment itself is very nice and well supplied with merch and helpful people.

Id give it less because employees were super rude. Went to check out and casually asked can I check out here? And got told with an attitude I guess August 3, 2019Rude!Wont be shopping here again

My kids love the store prices are not bad

Always find it fun to browse.

I get that the store is based upon hot topics but it is so cluttered these days its hard to navigate.

Its a store. Theres some t shirts. Neato

NoNice place to find cool merch

I love it there it has some of my Harry Potter things

OMG a fandom paradise! I wish I could just have a shopping spree, but honestly the prices are very unreasonable except for the t-shirts.

I got a lot of panic at the disco stuff

Great customer serviceI recommend chris ( one of the employees) a BIG raise or a premonition something there should be like a statue of him in the store p.s I like his hair -max

Get all my band tshirts here

Store is very difficult to go through with a cart or stroller. I almost took out a few displays. But the products are worth it.

Everything is great but sometimes they can be pretty pushy when it comes to not buying enough when already told no.

Staff was super friendly and helpful

One of my favorite stores

Always something for us manga fans.

I wish they had a hot topic in Boston

Just browsing, seeing what the new styles are:

Nice helpful staff

Very nice store

Very good

Clean store, friendly staff

Good

Overpriced

Sure

Store owner of my fortnights since I was 1p years old

Thanks