Dr. Do and her assist were so kind and patient with my son. Thank you! Thank you!

Unprofessional at the very least (if not, unethical). My experience is awful at this clinic. First, the staff communicated that an optional benefit is covered, after the exam, they charge for it, for an eye exam of my daughter. Only apology after over-Charing! I was overcharged on the contact lens fit. Everything is revealed to me once I looked up my benefits and called the store. The contact lens prescription is only for the brand that they carry. The doctors must not be biased to brands and support monopoly. At least, get a consent, educate fairly, and provide options when it comes to siding brands. Clients/customer should choose for them, not the doctors. Other generic brands are much cheaper. I refuse to become victim of such gimmicky, even if I have to pay entirely at a different but ethical practice. Extremely unhappy and disappointed customer.

Eye exam was done very quickly and very thorough. had enough time to ask questions and review different options without feeling rushed. Would recommend.

Very pleased with my prompt eye exam.The first technician was pleasant and knowledgeable performing my exam. MyProvider, Dr. Thiagarajan was very thorough with my eye exam. Very lovely Doctor and she is now my new Eye doctor.The entire experience went very well.Thank you.

I needed an eye exam today and was seen on a short notice. Dr. Lickteig was very friendly, explained everything clearly, and was patient and professional throughout the entire appointment. Thank you!

They were so professional. They have the newest technology and explain your conditions and options available to you.

Super easy. You guys were great!

Quick service. Nice people and an easy process in and out.

It went quite well and quite quick, but the location was somewhat difficult to find, and it was unclear that Lickteig Family Eyecare was a part of a location in the mall by a different name that dealt with lenses.

My Experience with Lickteig Eyecare was fantastic. Dr. Lickteig spent quite a bit of time with me ensuring all my questions were answered and that I left comfortable with my new prescription . Dr. Tom-Kun was also extremely helpful in my follow up appointment allowing me to try different sample ensuring I got the right fit. Highly recommend this practice.

Great staff and good doctor, I had a pleasant experience.

Great customer service. Just disappointed they didnt have the thin lens for my glasses available for the same day.

I felt very safe with the office’s professionalism and seriousness for Covid protocol. I really appreciate how friendly and patient Dr. Tom-Kun was with my questions and concerns about my prescription. Overall, another smooth and painless visit with this doctor.

I had a great exam! The doctor was professional and very pleasant, as were the technicians, and woman who measured my frames. All in all a great experience!

I had a wonderful experience yesterday with everyone I encountered!

Pleasant overall experience.

Not happy with the service I received and I will never visit back again. Although I had scheduled appointment, the optometrist told me that she has to leave and asked me to come back again another time for dilation. Also, although I had determined in my form that I am interested in contacts, they charged me extra without giving me heads up.

Very competent team, excellent exam.

Wow - very pleased with my exam at Lickteig Family Eyecare.. in back of Lens Crafters at the Natick Mall. Scheduling was easy with online intake forms, and reminder call. Covid protocols all in place; Ariana sanitized room before taking eye measurements. Dr. Selma Hanoun was extremely thorough with eye tests to pinpoint tricky prescription for multi focal contact lenses, having me try a few lenses in office and sending me home with samples to be sure they are right before buying. She reviewed digital image of my retina with me and gave me info about a something the scan revealed we should pay attention to. Office takes my Anthem/BlueCross medical insurance and blueCross/Eyemed Vision Plan and processes insurance before billing. Lens Crafters right there has good selection and quoted me, put frame on-hold for me while I test the contact lenses so I can buy contacts after I test and get deal on the glasses. The contacts I’m testing are amazing - I cam finally wear contacts again and read my phone at a comfortable distance. I never expected to be so pleased with an eye exam at a mall. Recommend.

Big shout out to Dominic. I had an idea and he made it come to to reality. Great service. Great personality. And overall made the appointment well worth it and truly solidified my confidence in lens crafters. And thank you to the doctor and front desk/assistants for their speedy, thorough, and amazing service. From the laughs to the many tears shed while trying to put in my contacts. I felt comfortable, respected, and that my time and money was valued. Thanks again Lens crafters Natick team. Yall are the best.

I recommend the doctors in this place, but I dont recommend buying glasses from there. They estimated my glasses for ~ $900 (including frames $195). On the same day I went to another known seller in the same area, they estimated my glasses for $210 (frames $50). The frames on both places were similar to me, and I asked for the same quality for lenses on both places. But how to explain a difference of $700 ?

Best eyes in the business. Been going for years and always recommend to others.Every member of the staff is fantastic.

I can not begin to express my satisfaction with Dr. Licktieig and his team. The entire staff was very attentive and professional, providing full information about what was happening. I recommend Dr. Lickteig to all my friends and family.

Well done. Safety measures met my very high expectations. Thank you.

Everyone wa so kind and patient. Best experience ever and I will happily go back there every time.

The doctor and the exam itself were fantastic. I was not pleased about sitting in the exam room waiting for 30 minutes for the doctor to come in. Under the circumstances, having this appointment during the pandemic, they handled everything professionally and with extreme safety in mind. They get a pass on the wait.

The staff was, as always, very caring and thorough. The equipment was cleaned several times and all my questions were fully answered.

Excellent service.

Always a pleasant experience. Dr. Lickteig is very knowledgeable and takes his time explaining the options.

Dr. Selma Hadood was so thorough and so nice. Very happy and satisfied with my exam.

The doctor didn’t listen to the information I was giving her and made changes I was not comfortable with without explaining why.

Very helpful and professional staff.

My Dr. was so professional, friendly and extremely helpful with any questions/concerns I had. Thank you!

Dr. Lickteig and Dr. Wei are absolutely amazing! Ive had the pleasure of being consulted by both (for eyeglasses and contact lenses). Theyre both very kind and informative. The staff are also exceptional!

My experience at Licktieg was excellent! From the moment I got there til the moment I left, I was serviced by the friendliest staff and doctors. The front desk receptionist was very lovely and made me feel comfortable from the beginning. Then I saw Dr. Selma and she was fantastic. She made me feel very comfortable and really made my visit very informative and productive. She answered all my questions and she was so friendly! I was really blown away with everyones professionalism and patience. I really was satisfied with my visit and has been my best eye care appointment to date. I will definitely be a long time customer!

I had a great eye exam experience with Lickteig Family Eyecare. The office was nice, the staff were friendly and helpful, and Dr. Wei was excellent. Thank you very much.

Great experience! Thank you!

I have been seeing Dr. Wei in the past three years and she is professional, responsible and kind. I have also recommend the clinic to many friends of mine.However, my experience with the office staff hasnt been great recently. As far as billing, they charged me $50 co-pay and then billed VSP $180 for a routine eye exam which used up all my insurance allowance. Id hope that the staff could be knowledgeable and explain better on the costs / bills.

I made a last minute appointment on Saturday afternoon, and my wife walked in on Sunday. We saw Dr. Jennifer Wei, OD and she was very patient, attentive, knowledgeable, and is an excellent eye doctor. I highly recommend her.

Dr. Hannnoun was extremely professional and personable. Really made the appointment enjoyable and informative. Thank you!!

Excellent exam from start to finish. Dr.Wei and Erica were very kind, knowledgeable, and provided great customer service. The doctor answered all of my questions and she was thorough and extremely patient with me.

Very nice experience. The eye Dr explained everything. Tim who helped me pick out frames suited for my face. He was awesome. So was the person who checked me in. Super friendly.

Dr. Wei is friendly and knowledgeable, spends plenty of time explaining results from tests. The staff is always courteous and helpful. Highly recommend getting your eyes examined here.

Jennifer Wei spent a lot of time with me to ensure that my contact lenses were right for me. I hadnt worn any in years and she was patient and very helpful and kind. I would recommend her anytime.

Dr. Wei is the best! I had just about given up on contact lenses but thanks to the advice shes given me and all the help getting the best brand and fit for me, I am more comfortable than I ever was with glasses and seeing so many beautiful things clearly. Thank you, Dr. Wei!

We have been going to this office for almost two years now and we love the attention and care that the eye doctor gives to everyone.

Great eye exam experience, great customer service

Fast, friendly and efficient the staff was very outgoing and helpful, Dr. Keith Wong was great!

The Dr. was extremely informative. She explained every aspect of . the exam which was helpful in the understanding of the process.

The entire visit went very well. Taken on time and the testing and results were fully explained all along the way. Dr. Wei was thorough and took the time to completely discuss the results and any questions. A good experience.

Best exam ever! Thorough and she answered a lot of questions, listened to my concerns.

The doctor very rude can’t help the patient and keep yelling and saying I never seen this I dunno what is this she kept me in the room cause she questioned my ability to drive she is unprofessional and doesn’t listen you guys will never ever earn my business horrible doctor very unprofessional and uneducated

Dr. Wei is amazing. After a sudden, unexpected move to Massachusetts, I just showed up post-LASIK with all these dry eye problems and shes been a champ helping me with them. I dont even need glasses or contacts; shes seen me several times already for my other eye care needs. 5 stars to this practice.

Wow I am so impressed with Lickteig!! They were so patient with me and answered all of my questions and they seemed like they really cared about my problem. Ann spent extra time to explain everything I needed and I just can’t say enough great things about my new optometrist.

Very good services.

Inside of Lenscrafter, in the Natick mall. Very pleasant manner. Explained things nicely and was very thorough. The new eye photo thing was much nicer than having the eyes dilated, but this was $40 extra depending on your insurance.

The doctor was very professional. Answered all my concerns. The contact lens are great. Clean and sharp. The experience was great.

I should clarify that Dr. Hannoun was terrific, I saw her for my appointment. This review relates to my experience afterwards, which was appalling.So I called yesterday to request a few more pairs of samples to hold me over until my new contacts arrived. The receptionist asked if I had already ordered my new contacts, I said yes. She asked if I ordered them directly thru Lickteig, and I said no. Last year I did order thru them, but this year their prices are not competitive. I only checked 2 websites and they were $100-200 cheaper online on both sites. She then says that since I didnt place my order thru Lickteig, she cannot give me any more samples. She says the samples are only for customers who order thru them. I asked to speak directly to Dr. Hannoun, who wasnt there and wouldnt be in for another 4 days. I asked who was there, and she said Dr. Jennifer Wei (who did my contact lens fitting last year). I asked to speak with her. Dr. Wei reiterated what this receptionist had said previously, and also snarkily added that I should contact whoever I ordered the contacts from for samples. At that point, I felt the need to mention that Im also a physician and asked her if this is really the way she wants to handle this situation. She didnt change course. Never in my life have I seen a medical professional (I use that term loosely) deny a patient a sample based on nothing more than spite, it was absolutely ridiculous. Luckily, I found a few extra pairs in my travel bag so I dont need the extra samples anyway, but that doesnt change the principle of what happened here. Jennifer Wei, youre an absolute embarrassment to medical professionals everywhere.If you want your patients to order their contacts directly thru your office, maybe dont gouge them on the prices. Customers are much better off buying their contacts from either ACLens or DiscountContactLenses, both are completely reliable and significantly cheaper than Lickteigs prices.

Dr. Wei was very patient in explaining everything very clearly to me.

Thorough, friendly and prompt service. We loved our experience

Love Dr. Wei - she is fabulous. She provides excellent care and pays attention to what you need.

Went there two weeks ago for contact lens exam and fit. The service is good but has disagreement with the billing. From my research online and communication with EyeMed, I believe my service is exam and fit-standand and is covered by EyeMed, but I am billed as Level 8 fitting, falling into the exam and fit-premium category and not covered by EyeMed. Talked to the front desk and doctor to get an explanation of the level 8 billing, they directed me to the manager. Still no resolution yet. One star before this problem is resolved. And I will continue to seek a justification of the level 8 premium fitting billing.

Attending medician, dr. Jennifer Wei was very attentive and helpful.

Very professional and thorough! Thanks

Great service. Everyone was professional, courteous and on time. Definitely recommend it.

I had a great experience with Dr. Chuang. Everything youre looking for in an eye doctor.

Efficient, friendly, current equipment to provide a thorough examination

Very convenient for a walk-in on a Sunday afternoon

Disappointed with this practice. Will never go back.

Courteous and friendly service.

Dr. Wei is the best!

We wei is awesome

***** Excellent

Nice

Excellent service

Dr. Yang is great!

Ripup