I arrived to New Albany AT&T at 9:00AM however they do not open until 10:00AM which is late. They had a sign on that says open. That store have short hours so I recommend go to Clarksville, IN or elsewhere.

My husband and I went to get new phones from this store at the beginning of the year. The associate that “helped us” added an extra line that we were not even aware of, we tried to have this corrected several times. The associate that sold us the phones apparently had made “mistakes” in the past and AT&T informed us that they may not reimburse us for his mistake ( basically it was our fault for letting him sell us the phone and not taking accountability for their own employee) Meanwhile, they continue to charge us $30 more a month than we are supposed to be charged with my “Nurse discount”. To top it all off they just doubled the amount they are supposed to charge us out of nowhere!!!! I will NEVER recommend AT&T!!!!! Every time we try to get this straightened out they just send you onto the next person and no one helps!

Maverick and his team were phenomenal. Very professional and friendly. They were very accommodating to our requests. I would recommend this store with Maverick and his team to anyone looking for upgrade or new service. Maverick knew his stuff and was able to answer our questions and those questions from other customers in the store. 100% confidence in knowing what my bill would look like and what my benefits were.

Very skilled and knowledgeable staff. Attentive and eager to answer questions. Went above and beyond to make my purchasing experience a great one!! I highly recommend this staff and this location for your cellular service needs!

Josh and Michael were very knowledgeable and helpful. 10/10 experience. Only at&t store I will go to.

Mavaerick Devine was the best young man I have had the pleasure to have help me in a long time thank you So glad he was at the Mt Washingtion Ky stoe today

Id never use this crooked company

The person I dealt with wasnt very interested in helping me. I had to keep pushing him to help me. I went there because my tablet appeared dead. They had none in the store, he said, but could order one. Never even tried to turn on my tablet. After more than an hour, when hed drift off to talk to other customers, he suggested another place I could go to to see if they could repair it. I went there from your store -- first thing they did was try to turn on my tablet using using screen button and sound up and down buttons and it came on immediately. My tablet worked fine. I had wasted my time in your store!

Maverick was very helpful, answered all my questions, and was very patient. I left the store confident with what I got and I knew what my bill was going to look like after I left.

This store is great to work with. But I didnt see them clean after each person left. Did see them clean their hands

I dreaded having to go to the AT&T store but dealing with Maverick definitely changed my mind. He is personable, helpful, knowledgeable and actually considers the customer’s best interest in everything he does. But even after you walk out of the store he is still there to help you. I texted him with a question a couple hours after I got my phone – this was a Sunday – and I was hoping I would hear from him the next day or I would call him. But I was wrong … he actually called me that evening and spoke with me for almost 30 minutes to answer my questions. Not only does he do a great job but he goes above and beyond to ensure the customer is happy and satisfied with their purchase.

Nick was wonderfulCant begin to tell you how very helpful he is. He really enjoys assisting customers and lets you know that your needs are important. I will definitely turn to him for my AT&T supplies and questions He deserves 10 stars..

Maverick was fantastic. Knowledgeable, friendly, & entertaining during the process of upgrading 2 phones...which could have been time consuming and not so fun. He made the experience enjoyable and did everything possible to give us a great experience!

They were OK but still had problems

Very informative and helpful. Thanks.

Josh gave me all the information I needed to decide on the best phone, accessories, and plan for my needs. He even kept looking and found an even better plan for me while he was helping to transfer apps and data from my old phone to my new phone.

We had a great experience today. Maverick went above and beyond in helping us. Outstanding customer service!

The staff were helpful, knowledgeable and pleasant. What more could I ask for.

Great friendly and prompt customer service provided. Nick Butler is an excellent sales rep. Very friendly and helpful! I worked with him before and he remembered me and my family.

I appreciated Sean and his helpful service. He was patient, informative, and kind. He has great qualities for serving others. It would be great to have his services at the State St. Store. That is being said in the form of a positive recommendation. Thank you as well for your consideration.

Doug is amazing! Professional, knowledgeable and full service! He helped teach us everything we needed to know to make wise and economic choices. He has the heart of a teacher. He was skilled at suggestive selling while not being pushy. He really got a feel for which products would work best for us by asking about how we used our old devices. Doug explained things so well, my 79year-old-mother & I could understand, yet had all the specifics required by my tech savvy daughter. He was patient and such a nice man. He applied and cleaned the screen protectors, and much more. He is truly All that, and a bag of chips! We also noticed how helpful the other associates were. They worked as a team, cheerfully supporting one another. Thanks, Cellular Advantage for providing such fantastic employees!

The guy I was with was nice but he didnt check the SIM card before I left, got home was having network error, I called the store, I had to go back and he take the SIM card from my current phone and put it in my new phone. Also added 2 different types of insurance to my account that I did not approve, very disappointed.

Very helpful!

Nick is always awesome to work with. Very knowledgeable of everything I have ever bought from the store. I have a problem, I go to Nick and he fixes it right up

Went there for sim card n they did all the work for me ! Really went all out and it t was almost a throw away phone so I thank them State St. Sat. at about five.

I recently started up my own phone plan & was having trouble getting my identity validated due to my last name & address changing but Nick & Doug were both more than helpful in speaking with corporate representatives. Nick even stayed past closing hours to remain on the phone with customer service to help me. This is a rarity anymore & supercedes the standard in customer service. Both are extremely professional but also capable of relating on a personal level. Would definitely recommend this location. Much thanks to both for all of their help!

I went to the storev4 times in 3 weeks to get my phone fixed. Was told that I used 2 gigs in 4 days because of Facebook, email and the Weather channel. I do not have Facebook on my phone. I was at home, using wifi. One person shutdown every thing on my phone so I had to download each text, then find what chat group it was on. I went in and they told me I got too many jpegs. When the young man downloaded the 37 texts and saw they were words he understood my frustration. Then I could not get phone calls. All the time I was on wifi at home. Then he signed me up for unlimited just to have that not take.

Josh & Maverick were helpful, friendly and made my urgent visit convenient and easy. Thank you.

Maverick did an outstanding job helping me with my phone!! I was almost in tears when I came into the store, he helped and walked me through my problem. Was so kind and patient with me. The best store ever.

Very professional. Cleared scam app off of my phone. MESSENGER

I just switched carriers to at and t and I came to this store three times in the same day and each time was more frustrating than the last. By the second time, I would hope someone would have actually helped me. Instead I was greeted by a less than enthusiastic staff. By the third time, I was told Google it. Im a small business owner and if I talked to my customers this way, I would not last a day. Telling a customer to Google it is not an acceptable answer and its one of the biggest mistakes in business communication. You, as a representative of your company saying something like that, is the same as telling someone because your not going to buy anything and boost my sales commission there is no reason for me too help you which is wrong and is not reflective of what customer service is suppose to do. I came in the next day and had to argue just to get a SIM card. If you want to be a sales person, you should think about your customer retention. In your shoes, by the second time I saw someone walk in frustrated, I would have sat down at a desk with them and walked them through it in a clear, concise way. THAT IS MY EXPECTATION of what good customer service is.

Worked with Sean. Its such a lengthy process, and I am generally confused during. He was great and tolerated me and my kids throughout. He was very friendly, knowledgeable, and patient. Got everything I needed!

Brian and Doug helped us tremendously. I came in for one service, and Doug ended up showing us how we could reduce our monthly bill by $49 without reducing our services at all. It feels good to be inspired to be a loyal customer!

This is my go to store for phones and service. Be sure to ask for Doug. He is honest, friendly, and fair. Very knowledgeable about phones and services and willing to help you find whats best for you. Cant say enough good things.

If I have to go to AT&T, I travel from Louisville to go to this one. The manager Brian tries to make what is often a frustrating experience as great as possible! He is so helpful and will go above and beyond to solve your issues and make sure youre happy. Thats rare in a cell phone store.

Awesome! Just Awesome! So many great guys and gals have worked here. Ive come here to get service for my phone and plan for several years and Ive always been helped to a degree of Excellence rarely seen. Especially that Doug Kruer guy; hes awesome!

The only reason the writing is so long is because I dont think an authorized dealer should be over to advertise their building has if it was in a AT&T Provider they all AT&T sign on the outside kind of light Floyd memorial way thats right fried Baptist health But Ill go ahead and give it 4 stars because absolutely amazing customer care and compassion just maybe be a little more clear with your customers about what your actual standpoint is with AT&T

We walked in and felt right at home. George Paz left no questions unanswered, was very thorough, and helped with all of our issues. We appreciate the complete customer service and will return to this store, even though it is over an hour away from our home town.

I had Doug Kruer help me upgrade my phone. Thanks to him I got a great deal on my new phone and service. He helped me look at all of my options, and walked me through the process of switching carriers. He and his coworkers treated me with respect and kindness. Thank you.

Best customer service in a long time. Stayed after hours to make sure my phone was setup and functional. I will definitely come back to this store in the future. George and Jeff were awesome. Thx so much.

The staff here are awesome and very helpful! This store is great! Chad was very nice and professional and made sure we were taken care of. I highly recommend this store!

Doug was awesome in helping me get my phone setup. We ran into some issues concerning getting my old phone stuff transferred, and he tried a ton of different things to get the ball rolling. Sadly it was because I forgot a backup password. He did tell me I could try a few things when I got home, that ended up working. 👍🏻

Doug was extremely helpful knowledgeable, and so nice! I will always go back to him for any phone needs. I upgraded due to necessity, my phone quit working. He helped me throgh it and was extremely patient. I could not ask for better service! Thank you Doug!

Great

Mark was absolutely amazing and so helpful... if anyone needs help with their plans I highly recommend going to see him... he has helped us so much and we couldnt be happier...

Doug was very helpful.. I thought I would have to wait 2 days for assistance.. but he assisted me right away.. He explained everything ... super awesome guy!! Very helpful!

Excellent service and incredible employees who really take the time to make their costumers feel valued - Doug Kruer helped me specifically (and has before in the past) and is superb at his job. Quick and efficient service overall. Absolutely recommend this store to others and will be continuing to use it myself as well.

Herb, our salesman is the best. Places could always do something a little different but Herv helped us understand issues better

An overall great experience. Doug was very helpful,knowledgeable and polite and answered all my questions satisfactorily. Will definitely come here again for any cell phone needs.

Came in for a new phone and Chad was very helpful and patient. He went over each phone with me explaining the different features. I would highly recommend.

Great location! Easy to get to because its so close to the 265 loop. The staff is always so genuine and polite. I really feel like they put in the extra effort to help me with my cable, internet and cell phones.

Mark was very helpful and patient as he spent a lot of time with me, going over all the details and options. I was there at least 2 hours. He even took the time to apply the aura glass screen protector . He worked through his lunch break to make sure I was set up.

That was one of the best expiriences I have had going into an AT&T store. Doug was the biggest help. He spent almost 3 hours helping me get my new iPhone. If you go there, ask for Doug. He is the best person youll find in that store.

The staff was great. Doug was very knowledgeable and friendly. I would recommend this store to any AT&T customer or anyone wanting to switch to AT&T!

The people who work here now are very nice and helpful. Not so with previous emplyees

Only phone store Ill ever return to!! I have been with different carriers but my first time at at&t and it has been the best experience I have ever had!!! Thank you Doug for all your help and helping me out on the things I had no idea about lol highly recommend everyone to go to this store!!!

Loved all their services my friend. Wonderful people there.

The new manager Maverick is amazing! He got everything taken care of and in a timely manner.

I had business to do with AT&T and R Mark Baskerville II. His name is impressive and his dealings with me lived completely up to such a name. He was most polite and friendly and needed to spend a great deal of time with me. Throughout my visit he remained the same even though some might consider me a demanding customer. It was as though I was making a new friend and most enjoyable. (Even though he was not able to accomplish what I had hoped for.) If all of AT&Ts associates could be like him you wouldnt see so many negative feedbacks on AT&Ts customer service. Happy he was there.

The service was great and the gentleman even went as far as to change the channel to the childrens movie Frozen to entertain our 3 year old, which I believe she wound up entertaining everyone in the store.

I had an absolutely excellent experience at this store. Everyone was very friendly. They took care of all my needs and questions. Would highly recommend.

Our visit was a very successful experience. We were treated very professionally, and, kindly. We recommend this location.

I was greeted immediately after entering the building. I was in and out and treated very well. This is a good store.

This experience at this store is excellent. Philip and his co workers are great. Love going there always.

Love seeing the same faces working yar after year and always helpful!

Great customer service with great sales reps. Nick Butler was awesome to work with and made this an easy experience

Great store! George and Roger were super helpful and knowledgeable! Go see them if you need a new phone!

Very friendly and very helpful!

Just trying to make a buck! But very helpful! Take it as I sees it lol

Nick, Sean, and Maverick are the absolute best when it comes to customer service!

Great employees and great place to get your home services along with cell services

I had a problem caused by a security app that I could not find. It was blocking a very important call to me. It was identified and fixed by a super patient manager in a short time. Thanks.

George and Roger were really nice and helped me set my phone up!

Was not impressed. After entering the store, I wasnt greeted by anyone or even acknowledged. I left after about 5 minutes of waiting.

The staff is super helpful and knowledgeable. Always willing to see how they can savebyou money.

Too much non work related conversations between staff and customers. After listening to social talk for 20 minutes, I left

Quick and easy helped us out greatly and answered all of our questions. Supper nice

This is the store you go to! The empoyees are the best. Blows away the store on Lewis and Clark. I avoid that store like the plagueThe one on Veterans Pkwy is great also

Doug was nice, he set everything up and got us up and running. Pleasure to work with.

Customer service sucks. Waited 2 hours and got a broken phone they wont stand behind. What low lifes.

Tyler was very helpful. I was able to slightly increase my data plan, get a new phone and add insurance for slightly more than what I was paying per month.

Wonderful time, staff is very helpful and quick. Literally love this site

I came in for a new phone and Chad was very helpful. Will definitely be back again.

Mark was wonderful! Took care of moms cell, internet, and TV. Walked us through everything and was very pleasant.

George was very helpful and respected me very well. He is very knowledgeable. Thank you, New Albany AT&T!

Busy store, but they are helpful. Doug Kruer is extremely helpful and goes beyond expectations

Pretty nice place and service. Not a lot of inventory but the people are very attentive.

Mark was very patient and walked us through updating a very dated plan, to a more flexible and less expensive option that solves several issues posed by living in a rural area and having limited internet options.

Great customer service from Doug and phill. Would recommend the new Albany location to anyone!

This is a great store with fantastic service! I recommend them to all of my friends and family.

Very helpful and pleasant to work with. Great experience!

Great store! I drive from Lexington, ky yto this store because of how helpful and knowledgeable they are.

George was a tremendous help and Im glad that he will care to help me

Awesome service and knowledgeable server

Doug was super friendly and made sure I was taken care of.

If you have AT&T and need anything go to this location and ask for Nick Butler. Took great care of me and made life easy.

Tyler was very helpful and answered all my questions, and I had many! I will continue to do business with this AT&T store.

George was fantastic and very patient. He explained everything detail.

We have had a great experience with Mark! He is so patient and kind!

This place is great. The employees are knowledgeable and helpful and I dont feel pressured to buy anything and they always take care of me.