I recently purchased an expensive item from Pegasus, and I ordered the wrong part. It was nearly two months later that I discovered my mistake. I called customer service and was truly impressed, no hassle, no issues just send the unit back and we will send the replacement no fuss at all. Great service!Update, received the replacement unit within a week - thanks!!!
Great advice from the tech department. Wasn’t sure if I should try replacing the 36mm chokes with the 32mm chokes I had bought from Pegasus months ago, for my dcoe, discussed with the tech, who helped me decide to try it and see. He was honest in what I could expect, with an eye on eventually settling on the 34mm chokes. A great help! Thank you!Highly recommend.
The shipping options were plentiful and so were their parts list.Regretfully I ordered the wrong part and I had to make a return. The process was very smooth and timely. Within a week I had a letter saying my return was accepted and I was getting a refund.
These guys are great. Fast handling of your order and fast shipping. Ive ordered several times from them all the products are quality parts. If your making custom radiator hoses I highly recommend there hose connectors they are top notch.
Love this place. Placed my order on a weekend, received under 48 hours later, and Im not even in the same country (hello from next door). They contacted me first thing Monday morning and made an understandable request with regards to payment method. Once I had completed payment, my order was immediately boxed up and out the door, saw it the very next day. Thanks Pegasus!
The parts decriptions in your website helped me to select the correct parts for the install in a remote location of a sender for an oil pressure guage . Parts arrived here in Ontario 3 days later. Great service.
They have amazing inventory and a very knowledgeable and helpful staff
Great service.. pleasant employees
Used them many times for ordering racing products and have always been happy. Spent about $2k over the last year and a half for transponders, fittings, and piping. Last order said it was delivered but I never received it. I called to figure out where it. Delivery company said to call Pegasus to resolve or fill out a claim. Pegasus said they would have to eat the cost to resend the order and didnt want to (it was less than 70 bucks). Called them multiple times and ended up ignoring me. Bought parts else where now.
Have ordered many parts over a ten year period or so and have been extremely pleased. This is a very well run business with super helpful employees. They actually enjoy talking with you when you call! Cant speak highly enough about their customer service and technical help. They really understand us racers!!
Pegasus is an absolutely outstanding racers supply source. They have helped me out in both going from entry level racing (LeMons) to more competitive club racing with my CRX. Knowledgeable staff and incredible resources and selections!
Awesome place to get things they actually have on hand. Test fit and was able to get the helmet I wanted! Suzie was and is such a big help I cannot thank her enough!! Also thanks Akira :)
Great customer service. Brought out several suits and shoes to try on till we found the proper fit and style I wanted
They always have everything I need when I go in and everybody is extremely nice and helpful
Phenomenal customer service! Asus was great to work with and gave me product knowledge that you cant get from just reading reviews. I definitely recommend going in person to try things on. Already referring friends and family to them.
The reason for the 1 star is I am undecided. The tracking of my shipment says item was received in my city and signed for by someone who is not me. I contact courier and they inform me it was called back by shipper and I should contact pegasus. Contact pegasus the first time and I am told it would be looked into and that I would hear from them shortly. I am skeptical a follow up with the courier was done on their end, as I have just followed up with them and the only information I got was they havent received the part back yet. Will follow up again in a day or two. Im out of my money and Im out of my part with no indication of how this will be remedied if neither the courier or pegasus find my shipmentUpdate: 5 star to the lady i talked to when i followed up at pegasus, instantly sent out a new part. Unfortunately i didnt speak to her first, couldve more than likely saved me time and energy, sleuthing to find out what was going on.
I have bought from Pegasus Auto Racing Supplies a couple of times and cannot recommend them highly enough.Although I am located in the UK the deliveries have been swift and the one tiny issue that I had was resolved immediately.If I could give them six stars I would! 👌😎
This company stands by their service excellence. Ive done two sales with one needing to be returned. The company listen to my concerns and took action. They processed my return and ship me the correct product that day with two day shipping. Was able to make race day install and on the track. Thank you for the outstanding customer service and product pricing!!!!
Excellent customer service and a good international postage prices and options. Thanks!
I needed assistance with replacement of a fuel pump on a 40 yr old Onan generator. Tech advised me and confirmed the correct replacement. It was ordered, shipped, economy shipping was chosen. The part arrived in 26 hours from email confirmation and just in time to be installed during a power outage. Just outstanding!!!
I dropped off our fire bottle for re-certification /recharge Thursday afternoon, expecting to schedule another trip to retrieve it. Jose called an hour later, letting me know that if I could get there before closing that it was ready. Saved me 3 hours. Thanks guys!!
Ive been ordering from Pegasus for years and they have never let me down. Its rare to find a combination of quality parts, quality service, fast shipping and knowledgeable staff that actually race (and use their own products). If an item is available at Pegasus, i wont even look anywhere else.
The guys are awesome. Helped me figure out some racing needs including a good deal on my new Sabelt race suit
The staff is very knowledgeable on the parts my dad and I needed to repair the brake lines and throttle cable.
Ive ordered several times from Pegasus, and these guys are as professional as they come. Theyve always shipped the same or next day, and packaging has always been appropriate for the item or items being shipped. Orders have also always been 100% accurate, even when they just consisted of odd nuts/bolts. Truth be told though, a lot of companies ship fast and accurately, but its the little things that make Pegasus stand out to me. For example, when I ordered about $20 worth of jet nuts, they put them in a small zip lock baggie and hand wrote their size on the bag. Based on my experience, a lot of places wouldve just dumped them loose into a mailer. That kind of thing might not mean anything to some, but small attention to details like that tell me whether a company actually values my business or not, particularly when Im not spending much. I also ordered some stainless braided hoses, and they consistently added about an extra inch to each hose. I assume this was to compensate for any fraying of the ends, but they cut the hoses so nice that this was a non-issue. Ive ordered similar hoses from a bigger, more well-known company before, and not only did they look like they were cut with a dull machete, a couple of them were short of the length I ordered by 1/4-1/2. I intentionally ordered longer than needed so practically speaking, it wasnt an issue, but from a standpoint of principle, it was pretty irritating. Pegasus prices are competitive enough that Ill always check here first now for the more specialized stuff I might need. The quality of their products also seem like they cant be beat, so I dont have any reservations over whether what Im ordering might be junk (unlike with some other online stores).
Unbelievable service. Placed the order late afternoon on Thursday. Needed a fuel pump for fire grass rig, they still managed to ship the part that night so we could get the unit back in service for the weekend. Wish all vendors had customer service and passion like this. Amazing job, and very very appreciated.
Ive visited here several times, and always learn a bit more than I expect.The variety of racing experiences of the staff and other customers is helpful, because they share insight about what works for different cars, different race formats and with the different manufacturers of parts.Having one shop know what is happening and developing all over, and then providing some of that insight, helps me get setup faster than I could on my own.
Drove up on a Saturday from northern Illinois the guys even waited around for me cuz I was running a little bit late fantastic to work with.
Great customer service! Excellent variety of parts
Great establishment!
I heard good things about this company and finally decided to order from them as prices were good and in stock. Placed order April 2nd and they shipped out the next day! Alot of business take 3- days sometimes even weeks b4 they ship out. Ordered 3318(HAO) Hylomar Solvent Free Gasket Maker, 8oz Brush-Top Can if anyone knows this stuff is normally expensive for a small tube on other websites. Im a new customer and already feeling like this company pegasus is going to be my new go to place although they are out of state !
Good place for hard core racing support. Knowledgeable staff and helpful enthusiasts populate the organization. Willing to dig for the hard and obscure stuff. I have been dealing with these guys for 30+ years. They have consistently demonstrated over the top assistance. A+++
Great family owned business. Great custom service. Thanks for all you help!!!
I stopped into Pegasus to check the store out for the first time. I am fairly new to automotive motorsports, and just looking to get information, and information I received. Shout out to Bart! He was awesome with helping me find the information i needed and some. Great guy, and he enjoys what he does. The best customer service experience Ive EVER received! I am looking forward to becoming a repeat customer and excited about getting into motorsports, check these guys out!
Pegasus is one of my favorite racing parts suppliers. They keep lots of oddball parts in stock, and ship quickly. Bart is the smiling face of the company. Hearing his cheery voice on the phone is what makes calling so much better than the internet. Call often and ask for Bart!
Great shop
Fantastic service, selection, showroom, and online store! Nothing more you could ask for
Very helpful, quick replies. I wasnt looking for a big item but they went the extra mile to find an item that i desperately needed. Youve earned my business and I will come back for more!
Always great service and quick shipping. Recently had a small shipment lost/delayed by the carrier and Pegasus sent me a replacement part overnight at no charge. I didnt even ask. Way above and beyond!!
This seems wonderful... It was an astonishing work by the psgians... Hats off guys... My friend first informed me about this site... Great experience.... Take a step ahead guys.....😎
They always get it right, Ive NEVER had an issue with stock availability, and the Saturday showroom hours have made the difference for me between a wasted weekend and a productive one. Pegasus is simply the best - end of story.
Excellent service, great parts selection in stock and friendly, knowledgeable staff on hand to help you make the right choices for what you need.
Awesome supplies and friendly staff!
One of the best racing suppliers I have ever delt with!
They always have what I need, and are always very welcoming!!!
Took a lil bit to get up to speed. They know their parts tho. 👌
Lots of items in stock, pretty much the only local shop for motorsports gear.
Shopped online for a Weber part, fast shipping and good price. Recommended.
Great people, great inventory of parts for all types of racers, helpful and knowledgable
They have to learn how to measure the leg length of a silicone elbow and post it on their website. Its 1.5 short, totally useless for my application. I emailed them first, no answer.
Great prices and awesome staff!
I live in the area. Great selection and staff is wonderful.
Very helpful and had what I needed;)
Great staff, great inventory.
Great customer service.
Great service and selection!
Order ahead and pick it up on your way.
Had everything I needed in stock
The right parts at the right time.
Huge selection of racing supplies