Very easy process. Was greeted within 30 seconds. Rep went out of his way to locate what exactly what we wanted. I would recommend this location.
Furniture shopping with Ashley Furniture.com was so simple & easy with no hassle. Find what you want & schedule delivery. The on-line agents are knowledgeable, friendly & courteous with no pressure. I recommend them highly. Ill be making all of my purchases on line.
We absolutely loved working with Natasha and Mike getting things ready for our new house... we cant wait to get everything in our new home...
We could not have had a better experience in our purchase. Our salesman, Chester, was knowledgeable, helpful and went above and beyond to provide all the information we needed to make a purchase over the phone. Could not recommend them enough!
The store has beautiful furniture! We wanted a table and chairs and we were able to get one off the floor that day. Ask for January, he was super nice and an amazing help!
I love the look, feel and atmosphere at the Monroe Ashley Furniture store. We have bought several things from Mike there. He is a GREAT salesman. Love our recent sleeper sofa purchase.
Excellent customer service every time! I have purchased a house full of furniture from Ashley & have never been disappointed. My salesman was Mr. January... he went above & beyond to get me what I needed!
Mike gave amazing customer service. He was able to find exactly what I needed without me even stepping foot in the store! And great pricing! I would recommend Ashley Furniture in Monroe to anyone!
Do not waste your time shopping there. They do not warranty their work nor follow up on there promises. Made the mistake of purchasing from them twice .Theyre service people have yet to show up on either one of my purchases. Had to go online and order parts for my recliner and still have a 3 legged bed.
Great customer service, very professional the ladies at the desk took they time was nice. The sale Specialist took his time with helping me.
Very good service and really liked our sales representative, Chester.. No one rushed or tried to talk us into buying anything! We had freedom to choose our purchases with help on any question we had! Enjoyed our shopping experience. Would recommend Ashley’s in Monroe, La. to any other local furniture stores..
Mike W. was very informative & friendly.You are very blessed to have him employed.
Great staff. We walked in and 0icked out what we wanted. Had a delivery issue but they took care of for us with no fuss at all.
Super easy purchase. Sonny was very knowledgeable of all mattresses and helped me feel secure about my purchase!
Mike Williams was very helpful in finding what I was looking for. Excellent customer service all the way around.
Our salesman was very helpful and informative. He went above and beyond to make sure all of questions were answered.
After traveling over the days, 5 cities and umpteen furniture stores, Ashley was a very welcome stop. Some of the friendliest salespeople weve come across. And during a stressful event, it was a wonderful change. Not only did they have near exactly what we needed, they hag it at half the price and twice the quality. Will very much recommend them to anyone needing furniture.
I wont do business here anymore. First off the sales people are ok, was looking for a recliner showed me a nice one ordered it and it came a week and a half later not mad at that, then the foolery began the recliner was too big for the room so I returned it only had it like four days wanted to get it back to them so I wouldnt mess it up they said keep it til the new one came which shouldve been a red flag for me. Then they ordered my new recliner said it should take about two weeks to come three weeks later I called they gave me an estimated time for the next week then again they said the next week a month later still havent received my recliner this is ridiculous never again.
Well the store is set up nicely, very clean,relaxing..the sales people or nice, dont perster you or no pressure...I really love the admosphere...I had waited awhile to shop for furniture...after hours of my decisions.😓🙂 the computer went down...plus it takes months for a delivery... Patience, its no one fault...but would rated higher but I didnt receive,but I would recommend and will return....also there different budget type also for good service and nice store...
Great service and they matched their online price!
Very friendly and helpful folks. Thank you Chester for your help and patience
I was warmly welcomed when I arrived in the store. My intent was to buy a bed for my son room but i didnt exactly see what I wanted but i did end up buying a king sized bed and two recliners for my bedroom all service people were very nice and courteous. I will be back
The staff was above and beyond, taking the time to make me feel comfortable and welcome.
My couch broke...it was late in the day and really no time to make it to the store. I was trying to find the exact couch I had. I did an online chat and got Kathy who was actual local. My couch was discontinued..but...Kathy had me text her pictures of what I had and in an hour she had texted me possible matches to what I was looking for and provided prices and time frames of how soon I could get it. I was able to find a couch without leaving my home. Was the easy furniture shopping ever
Found just what I was looking for. Good quality at a good price . Good service and no one walking behind me trying to sell me something. Pleasant atmosphere friendly people.... just wished it would’ve been in stock.
Stayed with me and helped me find the perfect lift chair. Thanks!
Sharon was very helpful. Made the experience stress free.
Mike help my wife and I. He really knew his product and accessories. He was also informed about older mattresses and how they compare to the newer Models. His knowledge really made our decision easier. Thanks Mike and the Ashley Staff!
I ordered the sofa and chair today. I’m not sure why they want a review this quickly. Anyway, ordering from the website was very easy and they had the items that I wanted. Other than that I don’t have much to say! I will update once my items arrive.
My salesman, January, was awesome! Very helpful.
Mrs Tasha is always super nice and knows exactly what our agency needs by memory. She seems to care about her customers and make the experience welcoming. Will be back for my personal home.
Salesperson was very helpful and knowledgeable, overall great experience.
When the salesman walked up to me with his card & all the Financials related to what I thought would be perfect for my home...I so appreciated him being proactive & decided to seal the deal after just 20 minutes! Service was excellent!!! Thanks Mr. January!
The customer service was phenomenal. They were able to assist me with my current needs. The selection of items suited my needs.
Great experience, The salesman was really attentive and supportive. I lost his business card. But he sold me the perfect sofa recliner with the adjustable head rest. Great Service!!!
When we entered the store, we were greeted by a really nice sales associate who helped us and answered all of our questions- the woman who checked us out was so kind and polite!! It was one of the best experiences Ive had while purchasing goods in a long time!
Had the most willing and helpful associate on the outlet side. Would highly recommend going there!
Super sweet people and real helpful and patient!
Awesome customer service and selection of furniture. I just wish you didn’t have to wait weeks to receive your item.
Good knowledgeable salesman, got what I needed.
Chester met me as soon as i walked in da door. Great service as well as attending to what I wanted. He took his time to find exactly what I wanted. No rushing😊 he assisted me to the end of my transaction, was able get military discount 😊 after paying he waited on me and escorted me out da door. A+ customer service. Exceeded my expectations....
Excellent customer service! Mr. January was very knowledgeable and courteous. I was able to make my purchase cheaper than online.All staff that I had contact with were very friendly. Just relocated to the area. I now have an amazing furniture store and Salesman!
The sales service was good however we did not know it would be over a week to actually receive product.Plus we paid at time of sale for this item instead of paying when picked up.I think if wed known this we would have shopped around.
Great experience purchasing a Tempur-Pedic mattress with Ashley adjustable bed frame. Sales person - Chester Ray is very knowledgeable and he didn’t seem to mind repeating information to keep us informed on the differences between mattresses, pillows, etc. Thanks for being so friendly and helping us make an informed purchase!!
I knew exactly what I wanted and went straight to Mike Williams in the Monroe store. He had helped me in my last visit to that store and was so kind. I knew I wanted to have him again. He was working with two other families, so I told him I would wait. He was with me within 7 minutes. I told him exactly what I wanted, he wrote it all up, gave me the price, and I was out in less than 20 minutes. He is the best. Truly the easiest purchase I’ve ever made.
I love their furniture not to expensive great buys .
This store had a wide variety of what I was shopping for which was a recliner. My salesman was friendly and knowledgeable, and was notpushy. The store was neat and clean and followed covid rules.I WOULD SHOP TGERE AGAIN IN THE FUTURE.
Mike Williams was very helpful great place 2 buy furniture
Great price and great customer service
Chester was awesome!! He knew exactly what I wanted. I will definitely be back again and prefer Chester again. Thanks again, Chester!!!
Mike was very patient as I made sure that I picked the set that fit me best. Even though I picked the one he suggested at first. Lol. Great service!!!
I can always find What I am looking for at Ashley Furniture and the salesperson is always courteous and patient with me, the quality of the furniture is great along with the sales and delivery
Always have what I want!
My husband and I met Mr January one day while peeping through Ashley HomeStore windows. The store had just closed and as he walked outside, he asked if he could help us. I explained what I was looking for and he said they didnt have exactly what I was looking for but would happy to help me find something similar. He told us his name and the rest is history. He has to be the best saleman I have ever dealt with EVER!
This was one of the easiest and most pleasant transactions I’ve ever had. From the moment I walked in I was greeted. I showed him what I wanted and he gave me all my options. He even showed me an even more beautiful frame than the one I originally wanted. I’m will always go to Ashley’s for my furniture needs. The service and the people are wonderful!
Great experience and service. Thank you
The atmosphere in the store was very nice. The moment we walked in the door, we were kindly greeted. Mr. January was very helpful. Excellent customer service. He helped us find the perfect living room set. My family can’t wait to enjoy it in our home!
Ordered a very nice power reclining sofa & loveseat set this evening. Personnel were very helpful & professional. They were not pushy as some salesman can be & answered any questions I had.
Great service. Shaun was very attentive and helpful.
Mike has always been our “go to” for our furniture purchases. Great customer service and always top quality!
Wonderful place, very helpful & nice employees, a big variety of things to choose from!!
I had a wonderful experience today. I told Chester what I wanted and the second set he showed, I was sold. He was an excellent listener. Thank you.
Every thing was great the sale man and all of the staff
This was a very easy purchase in a very complicated time. The sales people were not pushy and constantly trying to make a sale. The representative we ended up working with, his name was Jay, was beyond helpful! I would highly recommend shopping here. Great customer service!! 10/10
I came in with my Bargaining hat on-I had gone to another furniture store however; even though the other store item was cheaper I didn’t get great customer service-so I went to Ashley and Mr January wasn’t able to give me the item for cheaper but he was able to match their price. Since he gave me better customer service he got my business.
I already picked out furniture at Ivan Smiths Furniture but wanted to be sure so I stopped by Ashley’s. When I tell you Chester helped me 1,000%.... lol... he didn’t just sell me furniture, he matched the furniture with my walls and tables I already had. I’ve never bought lamps nor a rug from a furniture store but I end up buying both... lol I couldn’t be happier with my purchase.... thank you so much Chester!!!!
Loved my experience! Got the couch that I’ve been eyeing on Labor Day sale! Saved $500! Mr. Sonny was our sales associate. He was Not pushy and let us look freely which I LOVED! Very kind and friendly as well. Overall great experience!
Very helpful! Ask for Mike Williams. Good quality products at great prices. Nice store and people!
My associate was Chester .he was patient and nice..he made sure I got what I wanted..he stood by me until I figure out what I wanted
January did a great job of showing me furniture without pressuring me to buy or following me around the store. I was able to browse freely and ask questions when needed. He got me a great deal!
Ill start with the people are great and being in retail myself for a good number of years I understand policy but what dont or didnt understand about this experience was how their business works I drove about 5 miles or so to come do business with this place and IM LOOKING AT a sectional on the SALES FLOOR but I was told they were out of stock and they would have to order me one and it would arrive in September...mind you its July right now and as I stated Im LOOKING at one on the SALES FLOOR...key word SALES!!! floor I just didnt understand why I couldnt buy the display model...l was told they dont want the sales floor empty...LIKE I SAID MUST BE SOME NEW WAY OF DOING BUSINESS THESE DAYS!!
I was very pleased with the way I was treated and impressed with my associates knowledge of the products. As soon as I can arrange to get to the store the sooner I can make my purchase.
Mr January was an awesome salesperson. He listened to our needs and found what we were looking for that met our budget needs. He was professional and courteous. I would recommend to everyone
Very good experience - Sunny was great and guided to what we were looking for
I walked in and everyone was friendly!! Service turned out so good that I will be back!!
Mike Williams made the purchase experience a world class visit. He was extremely knowledgeable in every aspect of our shopping experience . He answered all our questions and even offered personal experience with the product purchased. We love our new mattresses and the adjustable base.
Very pleased with our salesperson and our buying experience.
I would have given Ashley HomeStore a 5 star rating but you are asking me for a rating before I receive my furniture. If I receive my furniture on Wednesday, which Ashley furniture/finance/Debe promised then and only then, will you receive 5 Star. To make a long story short, Conns furniture stores failure to deliver is still very recent. I am a Registered nurse, working 12 hours for 3 straight days and I refuse to exceed incomplete job satisfaction.
Had a great experience today with mr charles Williams. Highly recommend buying whatever your housing needs are from him!
Very helpful and professional
Natasha L was the best salesperson I could’ve asked for. She is an asset to this company. I appreciate her help and can’t wait to do business with her in the future! The rest of the employees were extremely kind as well. Every worker spoke to me. It was a wonderful experience.
Awesome service loved the experience will be back
Tasha is the best! I expressed to her what I was shopping for and she took it from there. She was very helpful and knowledgeable. Made my experience the best!
Great experience shopping at Ashley Furniture in Monroe LA. January was the person who assisted us and he was friendly, knowledgeable and extremely helpful and patient with us. Thanks January for all your help will shop with you again when in need of furniture or mattresses.
Mr. January was very hospitable. He had great knowledge of the products and patiently gave me time and space to finalize my decision.Also, the lady at the register (I apologize for not getting your name), was extremely kind and polite.Great protection plan! Great experience!
I made a purchase over the phone. It only took a few minutes. Natasha was knowledgeable and polite. Easy process- I highly recommend Ashley furniture store. This was my first purchase from them but will not be the last.
We enjoyed our experience with Mr. January. He worked patiently trying to make sure the colors, size and look was exactly what we wanted.
Tasha has helped us several times to find awesome furniture at the right price. Thank you!
Ashleys has a very friendly and helpful environment. All of their staff were humble especially the manager Shawn. He was pleasant, courteous, and eagered to help.
Easy shopping, found exactly what I was looking for.
Maria LOrdered living and dining set w/side boardapproximately middle of September 2020 in which I paid for in cash (3100.00)I was told it was set for delivery around Oct 30ish. About 2 weeks later they delivered a damaged loveseat. I received no notification. The driver called and said he couldnt find my address. I informed him thataddress doesnt exist in the city that i live in. I called the store to find when the rest would come. Another date was given by asst store mgr. Shawn (Nov 21st). I called to confirm the delivery time just to find out the couch, side board, and 4 dining chairs were being delivered but the replacement loveseat would not because of an error made the asst mgr. Which i thought would be reliable and it was not.There is more to this story but I do not have time to write a book
I actually love this place. Beautiful furniture. Friendly ppl. I wasnt being forced or rushed to buy anything. The sales person Mr. January was very helpful and patient. I will be back!
Great experience. Easy shopping. Absolutely no pressure. Thanks Jay!
Jay B was great. Beat the price we had found online. Great young man and made our shopping experience very enjoyable.
Very helpful. Would have rated 5 if items were in stock.
Very helpful. Good prices.
I was looking for the perfect recliner and my salesperson Natasha found me exactly what I needed, she was very patient and she showed me many options we walked around for a while, great personality.
I cannot speak for all Ashley locations but I will say that Tasha at the Monroe location was incredibly friendly & helpful!!
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