Currently in the process of a countertop installation and am disappointed with the lack of communication causing the cost to increase, will update after completion.
Our house was flooded in Hurricane Florence. The kitchen granite counter tops had to come out. The original granite seller would not return our calls. We removed the granite ourselves unfortunately fracturing it in several places. Visiting the Onslow Stoneworks New Bern office we were told they would be glad to help. Once we had the cabinets reinstalled they sent an expert out to access the damage and prepare a quote. He showed up on time and assured me that they could reinstall the granite and make the repairs. The quote was very reasonable. The representative, Emily, in the New Bern Office, provided a preparation checklist to ensure we were ready for the reinstallation. She also ordered a sink to make sure we had the sink of our choice in the correct dimension for the counter. It was one less thing for me to do. On the scheduled day, Michael and Hunter arrived, looking professional, courteous, and properly equipped to start and complete the task. They completed the work such that I cant spot the previous damage. Then they cleaned up the area and took all the waste with them. So heres the take away. They respond to calls, they follow up, they show up, they clean up and they they take pride in doing high quality work. This experience was a breath of fresh air. Great people doing great work.
Horrible experience from start to finish! Feel so taken advantage of after Florence destroyed my house. Once they got their money they never finished the job. Spent many hours waiting for call backs, installations and appointments. Still waiting. Unless you want to overpay and be disappointed stay away from this company!
I went to Onslow Stoneworks 10 years ago and now I am back to do another job. Awesome work.....:)