This is hands down THE BEST place to buy a hot tub. Don Adams, our salesman was the absolute best, extremely knowledgeable, and thorough. He went above and beyond to make sure we were getting a hot tub that would meet our needs, and even came out for a site visit to ensure we had everything exactly right. I just cant say enough about Clearwater Spas. We went to the local places near us, and are so happy to have found Don at Clearwater Spas. We received the ultimate personal service from beginning to end, with Martin and Scott doing our install, and making sure we knew how to use /maintain it. Hands down 10 stars!
We have been very pleased with our Caldera hot tub we purchased 3 years ago. Yesterday I had to make our first service call due to a jet issue. Scott was able to come out immediately and diagnosed the problem. Scott was back this AM and replaced the part and all was covered under warranty. Now thats AWESOME service. Thanks !!!!
We have been customers for over 15 years, although it was a while ago, the initial installation of our hot tub was smooth and trouble free. The real story is the amazing service we have received over the years. Hot tubs are complex appliances with electrical, mechanical and plumbing systems. Most hot tubs are used in an outdoor environment and are subject to the elements. This is a harsh environment for a hot tub, things wear out over time, lightning, extreme heat and cold can all affect a hot tub. Scott, Clearwater’s technician is fantastic, over the years, on the few occasions we have had a problem, he is prompt getting out and efficient in completing any repairs required. If you are looking for a hot tub, keep the service aspect in mind, stuff will happen and based on our long time experience, there is no one better than Clearwater at servicing what they sell!
Very good place. But I think we found a better price
Best place around for hot tub great service Don and Scott are the best never had any better service anywhere on anything also just bought a new hot tub and look forward to another 15 years of service hope we all make it you couldnt buy a hot tub and have any more knowledgeable of a company thanks for all the service Donnie
We did not purchase a spa from Clearwater but I went there looking for help with our much older spa. Leisure World where we purchased ours is now closed. Although Clearwater does not service what they do not sell, they were so helpful and actually solved my problem! I can’t say enough about this experience. What I DO know is that when we need to purchase any products for our spa or need a new one...this will be where we go. Thanks a bunch!!!
Excellent purchase and delivery experience with Clearwater Spas. Selecting a hot tub was easy there. The salesperson, Don, was thoroughly knowledgeable and informative. He didnt try to steer me to the most expensive hot tub. He spent a lot of time learning about what would work best for me and my family. As I was considering the different options, peppering him with questions, I became increasingly impressed with his expertise and patience.Delivery and installation was scheduled quickly (the model I chose was in stock in their warehouse). Martin, the installer, was fantastic and made sure everything was working well and that we understood the controls. He even stopped by our home the next week when he was in the area to make sure everything was working well.I wish all businesses were run as well as Clearwater Spas!
Karen got me taken care of quick, fast and in a hurry. Thank you so much for the great experience.
I started doing my research online and it is overwhelming. I had a few questions and called Clearwater for some answers. It was such a pleasant phone call and the woman that helped me was so knowledgeable and so nice! A few weeks later, I stopped in to see the selection and asked more questions. The woman that helped me was the same one I spoke to on the phone a few weeks back. She educated me even more while showing me all of the different models. Since this is a huge purchase for me, I felt so comfortable and at ease that this would be the place to purchase our first hot tub. I was so happy to have such excellent and professional service! This means so much to me and plan on purchasing from Clearwater due to this wonderful experience. Thank you so much!
Clearwater is the only place I would ever recommend to buy a hot tub. Don and Karen are exceptional to work with and Don is definitely an expert in this field. We purchased our tub from them 7 years ago and have always gotten great service. I recommend ignoring the 2 negative comments...especially after reading the owner’s response.
Great experience. They are very dedicated to ensuring that you get the spa that fits your needs. No up selling, no pressure, no rush. They work with you to ensure you are comfortable with your spa and provide lifetime support. I recommend this place to everyone who sees ours.
Don with Clearwater Spas is an amazing kind hearted individual. My son Fred Layaou III was the victim of a shooting during a home invasion on April 6th that left him paralyzed and in a wheelchair. Don was not only able to donate a hot tub for my sons therapy but he also delivered it at absolutely no charge. Thank you Don and Clearwater Spas for helping my family through this very difficult time we are going through. On behalf of myself and the Layaou family Thank you.
Heard great things about this place. I go in and the guy behind the counter was helping someone else and was great. Then it was my turn. Told him i just got a hot tub and had no idea what i was doing. I went in to get chlorine and the guy didnt ask me anything or tried to help me at all. I figured since I just told him I am new to this, I would be a potential customer for life. Will not go again.
Great selection of hot tubs, they have the greatest customer service and they are very knowledgeable in the business. I would definitely buy another hot tub from them if I needed one. Don aka Chickenman.
This place is Great! Service, support, parts all excellent! We bought our hot tub from them years ago. I am treated like a new customer every time I go there, and they go out of their way to provide that extra service when I need it.
They are very helpful... knowledgeable ...and great service .I love my hot tub... any questions I have their there and they help me.. fantastic would recommend.
All of the people at Clearwater Spas are the best: professional, knowledgable and helpful. They answered all my questions and addressed my concerns. The installation was smooth and quick, although no one left until sure that I understood the care and maintenance of the Spa. The best part of doing business with Clearwater is the after- care they provide. I have had additional questions and was struggling with the lid lifting device. Scott came out and modified the device to work in my setting at no charge. Not only do you get a great product but excellent service long after you purchase your spa.
The team at Clearwater Spas has been fantastic to work with. We purchased a HotSprings spa from them in June 2017. From the Sales team to the Installers, everyone has show a commitment to the best customer experience possible. Great job Clearwater!
So far so good. In the process of maybe buying a spa from there. I will repost when/if we can come to a fair deal on a hot tube. Stand by for further info.
Outstanding service as always from Scott and the team at Clearwater spa today. We bought ours 3 years ago and service has always been 5 star. Exactly the reason we chose them over anyone else! Thanks!
Coutesy called this spa dealer @4pm because my husband and I were going to drive 90 min to take a test soak on an Envoy Spa tomorrow.We were interested in the Ace salt system too. No other dealer in my area had 1 in the show room with 2.5 pumps. A Service tech who answered the phone told me the salt water system is NO good, it corrodes the piping system and He is constantly going out to repair them. The 2.0 is the same as the 2.5 pump. Then why does Hot Springs make a 2.5? I said we just want to come in for a test soak tomorrow. The service tech answered we dont let customers take a soak, it ruins the filters with lotions they wear. I told him we would come in freshly bathed. He said he only lets customers feel the jets with their hands! Absolutely ludicrous!!! Sure well spend 11k without soaking in the spa we want to buy. Do you buy a car without taking it for a test drive? I asked to speak to a salesperson. Service Tech says, Im also a salesperson. I asked to speak to the owner. Service tech/ Salesperson now tells me, he is the owner too. 25 minutes of my life wasted on asinine answers. Buyers beware of this place....and Hot Springs this should have been a simple sell. What a shame.
Clearwater Spas, Inc. is professional and extremely knowledge! They work to find out what the best product is for you and your family! Walk into their store and you will know why they have been in business for 30 years.
Clearwater Spas is THE place to find the perfect hot tub, sauna and accessories. The experienced technical team services everything they sell.The entire team is dedicated to matching your lifestyle with the perfect product.The showroom is packed with models to take a soak.There is a reason they have been in business for 30 years.
Always have what we need and very helpful. Great spas.
Owners are amazing, very knowledgeable, will steer you in the right direction and be available for questions. Setup was quick and easy, prices are great and the tubs they offer are top notch.
OUTSTANDING busisness and customer service!! No pressure from the salesman to purchase, just provided us with all the information we would need to make an informed descion in buying a hot tub. They are even more impressive after the sale!!! Numerous times I have called for questions about my hot tub and they have walked me through troubleshooting the problem and even offered to have a technician that lives close by to drop by and check the problem, free of charge. Have recommended numerous friends to Clearwater Spas. You certainly will not be disappointed.
Didnt end up buying but they were very helpful and had a good selection
Great business to work with! I highly recommend them!
Ower/ service person was arrogant and wont sell a hot tub if you put it in a deck. Went down the street to competitor and bought hot tub. Any hot tub can be put in a deck if you can access service area. Horrible experiance.
Super nice and very knowledgeable. Now that we have one, well never be without a hot tub at our house.
Its a nice place and they are willing to help you.
Excellent people to work with. Found us a great value on a tub!!!
We bought ours a month ago....great service, and very prompt!!
Very informative and courteous.
Awesome place took great care of me!!!!!
Friendly staff nice product
Excellent
Great service