Our family has a medium size unit we’ve had for years, the customer service is always great, but recently I went in to pay the bill and was greeted Alicia, who gave a wow experience, wanted to know if I had any concerns and she was here for my support. She seems to be a great addition to your team. Thanks for always providing a clean and safe storage unit for my family.

I had a great experience looking for a storage unit. Tiana was wonderful. She was more than happy to show me a couple of different units and I never felt pressured to buy. I ended up finding one that fit my needs and I was grateful for her assistance.

Increased our monthly fee by $45, and the services that were, and are provided, havent changed at all or I havent seen anything at all to warrent such a large increase to our monthly charges. Friendly and very helpful staff, but getting to expensive for us to stay renting. Cheaper places out there to pick from. If anything, we should be getting a discount for the corner storage area but with only 1/2 size door for access, not a full size garage door like the others get for their same size units!!

David was very helpful. Wasn’t able to get a space today, but he let me know all of my options for when I come back.

First good experience at this location since 2019.Front desk agent SAM was very professional and courteous. She addressed our issues and was respectful. Thank you Sam.

Speedy and attentive service! I have used this location twice for my storage needs and am greatly satisfied with the service. The manager Tiana was friendly and thorough

Very clean facility! Jim was very helpful on a very stressful day. Very happy!

Prices are too high. Look around, I assure you they are charging too much. Even with the deals. They also change the price 3 months into being there. Most places wont change until 6 months

Great facility! It Is always kept clean and the staff is courteous and helpful. Tiana is a great property manager.

Sam gave me great service, very friendly and very helpful

Its safe, always clean, and a good cool, but not cold temperature. Reasonably priced. Emphasis on security.

The new PM Tiana love her she goes above and beyond to keep her clients satisfied I appreciate an attentive and on point storage company and shes a keeper for real I have been there for 3 years and not a problem

My experience at Public Storage at the 5040 Winnetka Avenue location in New Hope, Mn has been beyond exceptional. Tiana, who is the location manager, has been more that helpful and kind in assisting me in my storage needs. She goes that extra mile to make sure that everything is done correctly. She has been a joy to work with and I would highly recommend this location.

I just wanted to say that I rent space from the 23rd and Winnetka location and I dont know what I would have done without Tiana she works at the one on 50th Winnetka there was no employee at my location and I was not informed that there wouldnt be anybody there and I knew I needed my lock cut off so when I got there nobody was there so I called the number and it transferred me to Tiana at a different location not only did she come to try to open the lock for me which it didnt work so she has set me up an appointment to get the lock cut off with a district manager shes been in contact with me multiple times I loved her customer service she definitely deserves appreciation and credit for the fact that she didnt have to help me considering Im not at her location but she went above and beyond her job to help me Im very grateful and I want wanted public storage to know the only reason Im going to stay a customer with public storage in because of Tiana she deserves a pat on the back and a pay raise because its employees like her that keeps you guys in business

Our stuff is safe, dry, and pretty much climate controlled. The staff is very helpful.

Great experience with the location and staff. Emily was awesome! She explained everything and answered all questions. Super polite and friendly. Wish they had some sort of prorate options but overall good experience.

Grumpy staff. Customer Bathrooms have been closed for months First month was free though and access is pretty good. Better than the office hours which are what is posted online as being the hours of operation. I am not sure but I think access is actually 6am-9pm

Great experience at New Hope Public Storage! When I came in to set up my rental, Emily took care of me from start to finish. I appreciated her taking me up to the unit, explaining the elevator system, describing options, and making sure I felt comfortable with the whole process. Back in the office, she clearly laid out the paperwork and talked me through payments and other obligations. The place itself is clean and secure. I moved my stuff in and left feeling good about everything. Thanks, Emily, for the excellent service. Youre the best!

Jim was filling in and he was VERY nice and helpful. 😃

I wanted to write a review of the Public Storage facility in New Hope and your Manager, Sarah. I actually have 5 units there and I have to say that it is a very nice storage facility. It is clean and easy to get in and out of. I have had several interactions with your Manager, Sarah and she truly is so good at her job! She is friendly, professional and very helpful. I would recommend this storage unit in a heart beat. Thank you!

She (Aaliyah) was marvelous explaining everything. Made my experience very pleasant

Miss Tiana is a very professional women I was upset, she pull a blessing for me, made my end of 2020 happy as can be, I will put a good word for public storage, 5star my rating really appreciated yah thanx missT

Emily and Michelle were great! Asked great questions to make sure I was getting the right storage unit for my needs. Thanks!

Great customer service. Eric did a pretty great job explaining us every detail and making the process of renting the storage space easy.

Emily and Britney were very helpful and understanding and addressed all my concerns, great experience

I began with two separate units, one on each floor. When a larger unit became available, the two were combined. Sarah was especially helpful with this move. I am now leaving storage for a permanent home. I cannot say enough good things that Sarah and Jakayla helped me to do to make this a smooth transition to the very large moving truck. I highly recommend both these ladies and the location!

I had great service at this Public Storage location. Sarah was great to work with, had an answer for every question, and anticipated several I didnt think to ask. Super clean facility and spaces at a reasonable rate. Would highly recommend this location for your future storage needs.

This is a awesome storage facility. Have been here for years. Very clean and climate is always good. Sarah is the best manager. Friendly, helpful and funny too

Britney and Aliyah didnt did extremely well or great job by serving me as a customer. I appreciate you guys!!!

Sarah was extraordinary! She showed me all the units I needed to get a sense of what would fit, told me how to get a better savings by booking online and even...and this is unbelievable...told me I could go to a sister storage facility and save even more money.Would love to have rented from her store but she even recommended I check the other one out. They better come close otherwise, I would pay more to work with Sarah.

Emily was amazing she helped us with are storage. She was so kind and ❤ caring I would give 100 stars if i could thank you Emily

Josh was extremely professional and helpful. Great service!! We appreciated all his help. We secured an outdoor space for our vehicle. We are happy with the security of the facility.

This is actually for the other Public Storage off of Winnetka, near Medicine Lake Road. Rachel was great!

Excellent service

Sarah was very helpful when I came in to get a larger unit. I appreciate people who know and do their jobs well, and Sarah is one of those people. She answered all my questions and made the whole experience run smoothly and efficiently.

Emily was awesome and made the experience simple, cost effective and helpful beyond her years. Thank you Emily.

I was recently helped by Sarah and Nicole, and I could never ask for better service. Going WAY above and beyond what they would need to do to help me and make me happy. I’ll definitely be referring people here because of them.

Great storage facility! Sarah was and is the BEST manager ... couldn’t have done the process without her. Thank you so much!

Weve been coming here for about a year now and have been given great service every time we needed help! They keep everything clean and organized. It is so easy to access and move in and out when needed. Melissa made it quick and easy to sign up!

Mary Rose Is great. Very helpful and nice with her clients. I appreciate her work.

Emily checked us in and did an awesome job. She was informative, personable, and had a sense of humor!

Great price ($150 for two months), the manager was fast and helpful during move-in, and it’s been dead simple getting all my stuff in. Highly recommended for anyone doing a move and needs some space to put their stuff for showings. Would use them again

Got a billing issue resolved once I spoke with the regional manager. The only issue I have with this place is that the carts are only available from 9AM - 6PM. If you work a normal hours job, you only have an hour to use the carts. Otherwise, they are locked up. I went to make a delivery of stuff to the storage unit today (Thurs 4/25/19 at 9:45AM) and the office was shut down for two hours for a meeting. That means no carts and unable to pay my bill. Wont use the online system again for billing since too many errors happen with it. Just a heads up. Otherwise, fine.

What an awesome experience, Emily helped us with all of our needs, we are very happy with service with a smile.

The Manager (Sara) was very helpful and personable. My husband and I had an enjoyable tour of the facility and appreciate Saras bubbly personality.Dawn S.

Carol was super friendly, knowledgeable and quick in renting the unit. She was fun to talk to and made it a pleasant experience!!! iPad made registration process simple and everything can be handled online. Easy!

Sarah was very helpful in assisting me with my rental space. She went above and beyond to make sure I was completely satisfied.Thanks a million public storage for having someone so customer focused and friendly.

I had nothing but great service last weekend opening my unit! I was helped by a new employee and she did a great job. The manager on site was great too!

Perfect customer service and Sarah the manager even stayed late for me! As a business owner and customer i highly recommend them 100%!

Excellent assistance: knowledgeable, helpful, patient to answer all my questions and advise on options a person new storage unit might not know to ask. Sarah made my day at the end of an out-of-state move. Thanks

Good service! Easy to sign up and access.

Emily the manager at New Hope Public Storage has been the MOST HELPFUL Manager I have dealt with since I joined in June of 2017!!

Came in to pay my bill today. Sarah and Carol greeted me at the front desk right away. Thanks girls for the pleasant bill paying experience!!

Emily, who works there, was so kind and helpful in a genuinely way, that I felt respected and my needs were important. Thank you.

They care about YOU

Sara in New Hope was so much help. She didnt have a spot for us, but search relentless and helped us find a location closer to our home! Thank you Sara!

Jim was super helpful!! Nice and clean storage location.

Sarah and Jakayla were amazing. Excellent service very helpful . Thank you

Sarah is always so friendly when I stop in and ask if she has any parking spaces. Highly recommend!

Sarah she’s the best she help me with my storage needs I highly Recommend public storage New Hope

Emily was great. Very informative and helpful.

Melissa was great. Even though she was swamped with other customers and skipped lunch and also STAYED late for me . She still saw me. She was GREAT! LUV her!!!!!!!

Sarah rocks... she was helpful and friendly throughout my entire rental experience. Thank you!

Josh and Sarah were very helpful in getting me a storage unit especially when I got one for a cheaper price than the one I reserved! They have positive attitudes no matter who is in the office trying to help me

Sarah was very polite and a wonderful understanding lady excellent customer service skills

I have to say i enjoy the fact that when i walk into the office and I see Sarah and JaKayla working. They are very professional and personable. I like the fact they know my name, and are eager to help with any isues or comments. I have had issues with payments on my locker and Sarah was there on the phone or in person trying to help and make me informed of what was happening. I have dealt with a lot of managers and employees and i have to say the managers and employees (i.e. Sarah and JaKayla) at this location are top notch!!! I highly recommend if you need extra storage stop in and see Sarah or any of her staff and they will treat you right. Thanks Sarah for all that you do!!! I cant express in enough words how much my family and i appreciate everything!!! Keep up the great work!

Sarah was very helpful and got us set up with our new storage spot in minutes!

Phenomenal costumer service, always clean and in order and Sarah always takes care of us!!

Great customer service showed me the available options and was very helpful and knowledgeable. Thanks, Eric!

Sarah was so helpful! And nice ! About explaining all detail regards to renting a storage unit and parking space :) she is great person all around !

The staff is very kind and helpful. The facility is exactly what I was looking for. I was looking for a storage facility that is in a building and it is under a double lock.

Terroina was very helpful when i moved in my storage today very friendly and she’s working hard 😄good customer service 😊

Sarah does a great job. Entire transaction and storage space rental experience was great.

Sarah made a very boring process a lot of fun! Great sense of humor! Sorry I hung up on you. :)

Signed up via their website. Drove by an hour later and was good to go loading in. Great customer service!

Sarah was amazing and made me feel looked after and appreciated doing business with her highly trained infrs red viduom I dont dont know how she saw it put of 500 locks she still noticed thats awesome talking about an eye for detail the Hawks can learn from her

They are really great and helpful.

Jim was very knowledgeable and helpful. The building is very clean and comfortable.

Aaliyah was very helpful

People were great knew. Their stuff .Terriona was very helpful

Jim was EXTREMELY helpful and he was also very funny. A huge help thank you

Great service, Emily, the manager was friendly and very helpful!

Great service, convenient location. Sarah was great to work with.

Terriona was absolutely fabulous and was able to get me the unit I needed and have a friendly face to greet me.

Sarah does a great job with the customers storage needs.

Mary Rose is so nice and I enjoyed working with her

Mary rose is excellent! So friendly and helpful!

Emily was fantastic! Very professional & helpful

Sara is polite, helpful, and efficient. She was great to work with during a stressful time; wed recommend this location because of her!

Mary Rose is great and she is very nice

Josh was great!! Fantastic location and super helpful!

Management did a great job explaining and showing the unit around.

Horrible Place - do not rent from here. Basic customer service skills not understood.

Melisa is a very nice person. Great service!

Great experience Emily is wonderful.

Sarah was awesome in helping me secure a storage space for my boat. ..........Thanks Sarah!!!

Melissa is the best manager n I love her so much

Clean, easy access, friendly/helpful staff.

Sarah was more then helpful today!!! She did everything she could to help me and then some!!!! I really suggest this place and Sarah!!!!

Melissa was awesome, her southern hospitality is a pleasant addition to the store.