Made an appointment they never showed so I called and apparently they never even put me in the system for an appointment. So made an appointment with another lady They were supposed to show up 7:30 on their way Now we have been without heat for over a week again they didn’t show Called them again and they said he had an emergency will be late Finally got here he was very polite and when he left he said he hoped it worked. So far had to reset twice within and hour This problem has been going on for the last two years Not sure what to do 😩. Another tech came still not working right furnace stayed on all night built up fumes and was very hot had to shut it down tech even said not sure what to do??? Me neither!! Update again for the the last time…hopefully this is going to work sent out Justin and he figured out the problem “so far so good “

Great communication and customer service skills. Gave me my options clearly so I could make an educated decision.

I had service technician Tony T. visit today 8/9/2021 for a routine boiler inspection. Im a first time customer/first time homeowner and was treated with the greatest respect even though I am a novice with such utilities. Tony was very honest about the current set up the previous owners had and took the time to answer all questions I had while he was performing the inspection. He made me understand that my unit was in decent shape and posed no harm to my family, but did recommend to update our current system which I will be looking into now. Very thankful to have had him visit our house and can only hope I continue to do business with people like him in the future.

I have been a loyal customer for well over 25 years. They are very responsive to service calls and oil deliveries. I recently renewed my 2021-22 oil price contract and worked with their Product Specialist, Brenda. She was very courteous, professional and thorough. We closed the deal for this coming heating season.

Lauren was exceptionally helpful (and patient) in answering my numerous questions. Im very impressed with all your staff and service people - I had Wayne service my boiler recently and he was outstanding.

Our tech was very good & gracious since he had to park @ the neigh of’ & lug his tools over. I was glad he was very experienced. He brought all the right tools to get the job done in a big bucket. And he made the repair efficiently. Was done in very good time.

The DDLC Energy Rep was very polite and explained the Service Contract which I really did not know so I appre ciated her spending the time with me.

Replaced the 60 year old oil tank. Four hours and a 5 star job done. Totally cleaned up after and took all the old parts away. Two very professional techs that knew how to do it and did it right.Thanks you DDLC and the two techs,

I spoke with Veronica earlier this morning and found her to be very helpful. She was professional and courteous and was able to address all of my questions and concerns.

Brenda Gladney was one of the best customer service Reps I’ve had the pleasure to talk to in many years. She made the process, painless! Very understanding and easy going. Much Aloha to her from dis Hawaiian

I had a great experience with this company, they always are here to fill my tank when I need it! Their customer service is very professional and personable. I really appreciate their service.

Quick and easy solutions, great service by Veronica. 5/5!

The very best Rhode Island technician Ed. Excellent work. I have confidence in DDLC.

Just had a visit from Bruce to check our Propane Tanks, he was very pleasant, courteous, & answered all my questions ~ thank you 👍👍😁

Have been a loyal customer since 1999, during that time DDLC has been reliable helpful attentive to any issues we were having. The customer service department is wonderful. I had the best person today (sadly II didnt get her name). Not only did she provide excellent customer service she was patient with me and explained something to me in a way that no one had in the past. I appreciated her taking her time with me and would wholeheartedly recommend DDLC to anyone that asked.

I have used Brodeurs’s Oil company for over 30 years and the transition to HOP energy was seamless . The customer service is great and I will continue to use this company for many years to come.

I was helped today by an associate named Rita. She was so patient and helpful with all my questions. I was renewing my plans and I feel she went beyond to help me. Thank you again.

Maria Capello went out of her way today. I am a past customer, who recently renewed today. When I contacted customer service to set up a tune-up, my account was still not active. Maria told me to call again tomorrow. The system would reactivate me in 24 hours. Half an hour later, my phone rang. It was Maria. My account was now active. She did not need to call me back, but SHE DID, and we set up my tune-up!!! Very helpful. She went above and beyond. THANK YOU, MARIA!

The DDLC Customer Service team helped solve my billing questions.They were polite and patient in the way they explained my account.Evan Shaad

Absolutely the best company you could ever choose to go with to heat your home they did an awesome job by my Dad, he never had to worry about a thing.Just an outstanding job thank you so much for everything that you did and have done for my Dad over the years to make sure he was warm. Check out DDLC energy to heat your home you wont regret it.

Prompt and efficient. I give them five plus stars.

So helpful and professional was the phone representative who helped me with my account. Thank you!

I signed a budget contract with DDLC last Thursday. My credit report was pulled, account opened, the whole nine yards. Today (Monday) when I was supposed to get my first fill, I was informed that they wouldnt be filling my tank because I have copper pipes. I was neither informed of this or asked about it PRIOR to my credit report being pulled. There is also nothing mentioned about copper pipes in the contract I signed. To say Im incredibly disappointed is an understatement since I have multiple family members (who all have copper pipes!) that use DDLC for their oil deliveries.

I called because my yearly contract was up and I spoke with Brenda and she renewed my contract quick and easy. Was very knowledgeable and pleasant to speak with.

DDLC Energy staff are friendly and very helpful. I like that I can get oil delivered with out making appointments and have a monthly budget. Ive had them for over a year with out any issues and they also service my furnace once a year.

Just had my service contract reviewed with Sarah at DDLC Energy, was very informative and helpful. answered all my questions was very professional.

O’Reilly helped me meet my needs which is watching my budget. Thanx🤗

Very good service. Did the work quietly and quickly.

DDLC provided extraordinary service as I switched my account this month. All aspects of the transaction from enrollment, inspection and fulfillment were totally professional. I have rated them with 5 stars and would add more stars if it were possible.

They are so kind and try to go out of there way to accommodate..

Thank You Brenda for being so courteous and helpful when I called yesterday about my accounts. Not only that she helps with my questions/concerns but she also helps me so I could saves some money under the lock-in price program. Thanks again Brenda!

Service today by Wayne was awesome. Very professional and capable..

We had our propane installed today. The team who installed were efficient, thorough, and professional. DDLC has been my oil provider and I can honestly say that every interaction has been both pleasant and professional.

Customer service rep was very friendly in answering my questions, and assisting me. I greatly appreciate it. Thank You.

Excellent customer service. They listened to my concern and quickly resolved the issue to my satisfaction! Thank you!

It was great talking to Brenda today. Not only was she friendly, kind, and extremely understanding but she helped solve issues that I have experienced over the last 3 years with the company. Brenda is the only reason i didn’t cancel my services with DDLC today. She is a true example of outstanding customer service. These 5 stars are for her!!

I worked with Kathy today. She was friendly, efficient and took care of my issue pleasantly. everyone who answers a customer service phone should be like Kathy.

Been with ddlc for going on 8 years now. Always usually a very good experience and the company is willing to work with their customers. Talked with Jamie first who handled the situation well but it was something that needed further help so was transferred to Brenda who was able to extend my contract for another year at terms I was happy to sign with. Thanks again.

DDLC personnel are always very helpful. O’Neal Dixon and Eddie Sprague have provided me with excellent service for years. And Jamie in billing was very helpful today.

DDLC contacted me to confirm that I would have sufficient fuel remaining in my current contract for the remainder of the heating season. I was able to schedule my annual air conditioning maintenance during the same phone conversation. The customer care representative was very polite and was able to address my needs very quickly and professionally.

The assistance I received today, setting up a new annual contract, with Barbara was helpful and painless. She deserves a raise!

She explained oil buying and maintenance plan options well and handled transactions promptly.

Very nice people to talk with. Service is great one stop shopping

Weve been using them for over 5 years. My furnace just broke down and they are sending someone in less than 3 hours. Thats good service!

Raquel was friendly and very helpful. A full oil delivery arrived the next day. Well done. Looks like the scheduling needs some improvement.

We recently requested the services of DDLC to replaced a 60+ year old oil tank that was creating a smell in our basement. DDLC removed and replaced the 275 gallon tank on the day committed, all at a reasonable cost. Thanks to DDLC for their commitment to excellent service. Morris and Donetta

I wish I could give zero starsJust run away from this company and never allow their incompetent techs into your house! They broke off the water heater shut off and had to turn our main water supply off for 5 days then presented us with a $5000 estimate to replace a hot water heater. Followed by a $180 bill for breaking the shut off valve!

It was nice talking to Shawna. I tried to explained about my problem regarding my acct. My service maintenance was due and the late fee was added. I asked her to waive the late fee and and she said that it will be removed once they received the payment. Very respectful!

Customer service rep John Delaine was outstanding. He answered all my questions and went above and beyond to provide superior customer service. Thank-you!

First year with DDLC energy. All (very)good so far. From customer service, to delivery, to today paying my first bill over the phone. Very polite, personable, efficient rep . Thank you, look forward to future dealings.

Spoke with Kathy today to check if we had a balance due. So glad she mentioned price lock. Got that done. Kathy was a joy to speak with. Very friendless and sincere. Her pleasant personality makes her a stand out. You are lucky to have her !

Chris had all the information I needed at her fingertips. She was prompt, efficient, and very courteous.

Always helpful and I dont have to worry about running out of oil

All good with my new HOP energy company. Needed a service call and Chris was right in top of it. Just received a call from the tech who is on the way. So far so good.

Ed, the DDLC service technician, has worked on our equipment for years, so he knows it well and inspires trust in us. For todays AC tune up he went abovd and beyond to do everything possible to fix the system and get it running. He even helped explain the issues involved to my landlord. Even though the system will need to be replaced, I was pleased because I know he cares about his work and his customers so all avenues were explored. DDLC is so well-served to be represented in public by Ed.

Had a question about the price per gallon I was charged according to the delivery slip. My question was answered quickly and to my satisfaction by a very pleasant customer rep.

Im been a DDLC customer for 5 years in RI. They are an honest company. I just wish they would not charge me $11.00 bucks a month for 2 tank rentals. Many other places dont charge this. Also the past year I had to call when tanks were low. They are supposed to monitor this. Its October 2 2020. My tanks are at 9 percent. I have to call again for fill. Crazy. But customer service is friendly. Prices are fair.

Always a good experience!

Everyone was pleasant and knowledgeable. The technician came quickly for a service call.

We have been with DDLC FOREVER. Their service is second to none. This year Veronica helped me with my oil contract. It took minutes and she was helpful and pleasant. Service people are always on time and friendly. We get our oil, our propane and we had low profile air conditioners installed all through DDLC. I wouldnt use any other company. Theyve always been fair to us.

DDLC makes it easy to set up a budget account and assure that delivery is always there when you need it. Personable and professional staff as well.

Yesterday, Fri 21 Feb 2020, I contacted DDLC Energy and spoke to Christine Allen (Customer Care rep) regarding a Loyalty Service Contract Offer I had received by email. Christine was very knowledgeable and clearly explained the details of a great discount offer on the annual service contract for long time customers like myself, which I accepted. Its very nice of DDLC Energy to reward their long time customers in this way. While on the phone I asked about any options that might be available to reduce the price of my oil. Due to her extensive knowledge and expertise she was quickly able to review my account and clearly explain 3 options available. I accepted the discounted rate variable option, which seemed best for me at this time. Its nice to know Im getting a good price for my oil and to be reminded of the options available. Christine gave me good advice to pay close attention in the future to DDLC Energy correspondence that will notify me of these options and changes. Over many years DDLC Energy has always kept oil my oil tank and my furnace repaired/maintained to run in top condition. Great job to Christine and DDLC Energy. Keep up the good work!

Great customer service! Very friendly staff. All of my questions and needs were answered/met with professionalism and diligence. Recommended with 5 Stars!

Great customer service.

DDLC has been our oil provider and service company since 2001. The company has worked well with us regarding scheduling service and helping with a payment plan when I wasnt working. The best example excellent service is when a man arrived to fix a heating problem in the winter. He had worked all day yet still came to us, arriving at 10:30 pm and leaving after midnight. He also serviced our air conditioning a few times. The company is highly recommended by us.

Customer service was very helpful with setting up my contract for the new year. They were very pleasant and knowledgeable about what had to be done. As always we appreciate the service that we receive from DDLC.Ken Almgren

I spoke to chris today and she was very helpfull with my questions and i am very satisfied with the service. shank you larry spaulding

When I spoke to Alfonso M. today to pay my oil delivery over the phone he was polite and very helpful. It was a pleasant experience.

Raquel was very polite and helpful. Assisted me in getting service person here this afternoon to check my furnace. Have had this company for nearly a year since moving to my home. They have have been most accommodating.

Was very pleased with the assistance I received in helping me resolve some confusion over my payment plan & service contract. The representative I talked with thoroughly explained my options & answered all my questions

Technician came same day we called during time window we were promised, and resolved issue promptly.

John is a consumer centric customer service rep., for DDLC. We discussed my request in detail, and we were able to work out a solution for both parties. We were able to agree on a cap price through 12/29/2020 to 12/31/2021. We have been dealing with DDLC since 1980, Starting with (Joes Oil, purchased by Danielson oil, purchased by DDLC, and now owned by Hop Energy. ) Having customer Reps like John is an essential part of a Corporation that cares.. Happy New Year.Robert and Joan Brown.

The customer service agents at DDLC are the most caring and efficient employees I have come across. They are thorough in updating all of our information and meticulous in noting our requests and comments. I never have to worry that the job wasnt done.They are also courteous and seem to truly appreciate our business.

Always great service and quick responses when there is a problem. most importantly in 5 years my tank has never dropped passed 1/4 tank!! thank you for keeping my family warm and comfortable all winter long

Julia was extremely helpful! Sometimes you speak with someone and he/she goes the extra mile; Julia did this today! So very happy!!!!!!!!

Fantastic for years!!

We had our yearly cleaning for our furnace and ac maintenance done by Jeff. Arrived on time and did a great job. DDLC has been our oil company for many years and has always provided great service.

Very friendly, they take the time to explain and explore your options.

Have been a customer for many years, with 3 different homes. Just recently moved and switched and kept them as clients because I was always happy with them. I was eligible for heating assistance this year for a one time fill up with good neighbor and it has been an absolute nightmare. I have called so many times to make sure I am doing my part and not owning them any money and I’m told I am all set. I get collection calls from them and late fees on my account. During a national crisis where companies are coming together to help families, DDLC is calling people for money. I have been doing my do diligence to make sure I pay what I owe and my calls are either ignored and not returned or I’m told I’m all set. 🤢 Go somewhere else where they value your business and loyalty.

Friendly and great service.

Poor customer service. Waited four hours for company to arrive only to be told they would not deliver oil. Took several calls and emails to get the money I had already paid them returned. My calls were placed on hold and I was told that nobody was working that could authorize the return of my funds. Look around - there are other companies that offer better service and pricing.

Veronica was very helpful explaining why we now have two accounts, and how I can add one account in with the other. I think were all set.

Had an unexpected situation where I was low on oil and when I called DDLC had blocked the future oil delivery. The lady I worked with was very helpful and the underlying cause was rectified. So that part we fine. The aggravating part was that my latest billing information showed needed payment would be made before the due date and I received no alert notification of the oil delivery block decision that had been made. If I had not called I would have run out of oil. Poor proactive customer alert process on their part to notify customers of an issue and proactively get it addressed

I have been with DDLC Energy for many years and have always been treated very good .They are a good local; company here in my area.

Excellent customer service and response time. Employees are professional and friendly and I would recommend DDLC Energy to anyone in need of their services

John in customer service was knowledgeable and very helpful.

Outstanding customer service! Lauren could not have been more helpful. We are very pleased with this company.

The credit for a successful service belongs mostly to the servicing technician and Ed Sprauge exemplifies that notion. He is courteous, respectful and very professional. Dealing with DDLC Energy over the phone is a pleasure. Rita, who responded to a recent telephone inquiry, did so with great courtesy and cheerful enthusiasm. I highly recommend DDLC to everyone needing heating oil or boiler service.

I had a furnace system failure on a Saturday afternoon. It was producing heat and wouldn’t stop producing heat. Within two hours a service man came and has identified the problem. I consider this great service and the service man was very courteous.

Helpful, courteous, prompt attention to my request. I have the information I need going forward. Thank you.Laura Uschmann

We were freezing in our house. In spite of short staff, we were able to get a visit the next day. The service person was caring and professional, and very knowledgeable about our heating system. We learned what the problem was and we understand our rather complicated system better than ever. DDLC is a great company.

The representative I spoke to today was helpful and kind. It had a few questions and she answered them efficiently and with a caring tone. Very good experience.

Spoke with Rita, and she answered all my questions (new oil contract, a/c heat units installation appt.). Thanks to her diligence, we are ready for 2021.

Raquel quickly scheduled a delivery which may have been overdue based on our consumption

The customer service person who helped me was absolutely wonderful and was able to help me set up a new contract for my grandmother and explained the Cap plan!

DDLC has always been responsive and helpful.

YOUR REPRESENTATIVE WAS POLITE, QUICK TO ASSIST ME, AND MADE SURE ALL MY QUESTIONS WERE ANSWERED.

Zac arrived promptly for a furnace inspection and cleaning. I complained to him about the rattling, noisy pipes caused by air in the system. He immediately spotted a problem with the units auto water fill feature. He drained 10 gallons or so from the boiler, explained the problem to me, and assured me it was resolved. Zac represents another in a long line of superb DDLC service technicians. Over the years, Ive had emergencies in December, January and February at all hours. The companys service technicians have never failed me! On several occasions, I briefly thought of changing oil companies for cheaper pricing. But, it always comes back to one consideration--dedicated and customer-loyal service technicians! Thank you guys!

I miss dealing with a familiar, local company, but Marie Collins made the phone payment process pleasant and enjoyable.

So disappointed in this company. They were great the first 2 years we had them. On Christmas morning we woke to a cold house. Called DDLC at 9am and was told by the answering service that they would return our call as soon as possible. Needless to say my christmas guests left due to no heat or hot water. So much for them advertising that they have computerized equipment to make sure you never go without heat. And thanks for offering NEW customers 2.58 per gallon, when he existing customers are forced to pay 4.19 what a joke.