My experience was just what it needed to be, to the point and fresh delicious cookies!They did run out a few of the options but that just mean the cookies are really delicious so order another favorite. Great presentation, clean little spot, and customer service is decent. Its in a busy location and crazy parking but definitely worth a visit!

We ordered and there was a little mix up so Kurt came out and fixed it right away. Fast service, great quality, and really cared about our experience. Definitely recommend.

Corporate is responsive and thats why I am not leaving 1 star. I ordered from the New Orleans location in July with no issues. However, there seems to be an ongoing issue now. I tried ordering this weekend - waited forever, the tracker never updated, I had an email they were delivered, nothing there. I emailed customer service and received a quick response. They told me they could resend the order whenever Id like so the next night I asked them to resubmit the order. Again, they were very quick to respond on email but the tracker again never updated and I never received the order. Customer service has thus far also been unable to get in contact with the store. They refunded my order and gave me a $10 gift card. A couple days later, I decided to try again. Same issue - waited past delivery window, no updates to the tracker, no email or text updates, no delivery. Customer service has again refunded my order. This is 3 failed orders now with no one able to contact the New Orleans store.

Reviews kind of scared us, but we are on a romantic getaway so decided to try it. Cookies and ice cream were ordered at 11:05pm and delivered at 11:35pm. Was pleased! Perfect size dessert and no issues whatsoever. Made a fun trip even better!

Cookies were good…. But, after being quoted a 25 min time for fresh cookies they took over 40 minutes to get the cookies and double sold the last regular milk they had to myself and another customer. And after the 40 minute wait they said they sold the last one even though we had already paid. The guy in the front taking orders did a great job and is the only reason that we even got our cookies.

The cookies are great! The customer service could use a bit of an upgrade, nothing fancy but a friendly staff member goes a long way…the only reason I’m not giving a 5 star review is the delivery issues I’ve experienced more than once from Insomnia Cookies. I’ve ordered off a 3rd party app and no matter what location or time of day it always seems to get canceled by the store itself. I’ve been enough times that I’ll support such an awesome place but please be mindful of the ordering situation not sure where the ball gets dropped there but hopefully that will be resolved.

Everything about this place is great. Great service and great delivery.

Very kind and knowledgeable staff and delicious, warm cookies! Went by the Maple St. store vs having them delivered.

I want my money back. Ordered 12 classic chocolate “chunk” cookies and they were pretty terrible. The way they dissolved in my mouth was akin to an off-brand box cookie—it became pure mush. The chocolate wasn’t great either. 1 star for being open at 9:30pm, and 1 star for the cookies being warm. I ate a couple. My dad ate one. We threw away the rest of the dozen. This is the 2nd mediocre experience I’ve had here with at least a year between visits. I will not be back.

Absolutely delicious and warm cookies! I will be back.

Perfect place to satisfy your munchies! Delicious warm cookies cooked to order and delivered to you until 3am...

When I tell you these cookies are the TRUTH!!! Trust me, they are!!!! I tasted the oatmeal raisin, white chocolate macadamia nut, and my FAVORITE is their deluxe cookie called salted caramel 🤦🏾‍♀️🥰🥰🥰🥰

Insomnia got 3 chances to get it right, and unfortunately couldn’t pull it together. From delivery arriving hours late (while we were already in bed), to us calling the store with no answer multiple times to try and sort issues out, and them being unable to properly execute a make-good order, we’ve decided we’ll try to make our own cookies from here on out. Their corporate customer service has been a pleasure to work with and they understand our frustration, but it seems as if it’s time to close this location down.

I was only picking up a uber eats order for a customer

Amazing delicious fresh cookies. 10/10 recommend.

Ordered online and carried out. The cookies were prompt and delicious, and the employees were very friendly. Great job!

Saw some other reviews and was a little skeptical at first,but we gave it a shot. The cookies were really good, plus the girl who helped us was super nice

One visit, so far. We got a six pack to try the basic cookies. The chocolate chip were the best, contending with some of the best Ive ever had.

Cookies were great. My daughter recieved 6 free on her graduation day.

I barely write reviews for anything. Only when I need to. Just went to get one particular cookie and they ran out. Salted Caramel to be exact. No Deluxe cookies available and ran out of sugar cookies. I already had this issue once before but, hadnt wrote about it. All you all do is sell cookies and ice cream. I can understand every once in a while you run out of something but, it seems to be every time I go up there. Customer service is severely lacking also. I write this in hopes that the OWNER sees this and corrects the issue. I didnt have this issue at the location in one of the Atlanta locations and they had more options! Im not going there anymore.

Its the devil! This place is a sweet tooth dream! So good! Cookies and ice cream!

Double chocolate cookies dont taste very chocolatey. The cashier however was the worst part of our experience. Did not say a word to us as she was taking our order, seemed like she didnt want to be there, giving us bad looks until we paid and left. Dont recommend this place.

Omg!!! Best cookies I have ever had late at night. You won’t be disappointed

Lovely location. Excellent customer service.Highly recommend!

I was excited to try insomnia cookies for the first time!!! i work as an RN and it was my coworkers birthday today, so we ordered some cookies to celebrate. we received them around 10pm, but we were all busy taking care of our patients, so we did not have a chance to investigate the order. when we finally got around to opening the box that was delivered, it was a little after 11PM. we found that we had only received half of our order. we called the store and were told that they forgot the second box at the store and had sent a second delivery driver to bring it. however, we never received it. we were then rudely asked why we didn’t call earlier, and we explained that we are nurses busy taking care of our patients and hadn’t gotten to check yet. then we were told that they could not send the rest of the order because they were about to close. the website says deliveries are made until 3am, and this was long before that time. after this going back and forth, we were told we were going to be refunded but were not told how much the refund would be for. on the bright side, the cookies we did receive were pretty tasty. a bit disappointed in the customer service however.

In regards to all of the one star reviews- Believe them! Don’t waste your time or your money. I ordered cookies and ice cream. They failed to deliver my ice cream. When I called back they said they would send it out. It never came. Like the other reviewers, I’m shocked that this place is still in business. They certainly don’t know how to operate like a legitimate one.

This place name alone doesnt compare to the taste an freshness of the baked treats insomnia turned me into an insomniac lord straight to sleep after the cookies go down with a nice glass of milk........

Gr8t place to get a sweet tooth.😋😋😋

Goodness. Make sure you aren’t craving cookies because this place will take forever to bring them to you.

Terrible, horrible service. They constantly lie about delivery and refuse to give a refund. Zero stars

This was my first order of cookies. I was surprised there were vegan cookies available. First of all, the customer service will rival that of Chic fil a. Secondly, the delivery time was less than 20 minutes from when I ordered, an my delivery guy was so handsome 😉. These cookies are delicious, although Im not sure how many I am supposed to eat in one sitting for them to help me sleep. I would highly recommend.

Ice creams are not very “creamy” or maybe I’m not used to their consistency of ice cream. But the cookies are very good and staff was friendly.

Failed a test and was having a super bad day, they gave me two extra cookies (probably on accident) but that made my night. service was great.

Really really good cookies, good quality ice cream, great service!

Cookies were decent, but the customer service policies and quality control are really bad. Ordered a 6 pack and only received 4 cookies, and of the 4 I actually did receive the chocolate chip one looks like it went through a grinder (check out the pic).The delivery person told me to call customer service. I immediately did waited 20mins on hold and they said they would refund me the $3.87 for the 2 missing cookies and were sorry. I explained since that product was missing they kind of had to refund that, but it would be great if they could actually provide something for the inconvenience of having to make two calls and then wait on hold and ultimately not get what I ordered. They upped the refund to $4 (on my $25 order - we got other items) and are sending a free cookie voucher. Not really impressed. The girl on the phone was very sweet, but had to keep checking what she could for me so was definitely not worth the 35mins it took to get resolved for $4.I seriously doubt Ill order again unless there is some kind of follow-up.EDIT: I just got the voucher, its only good for free cookies if I purchase a minimum order of $6 or more. This is not great customer service for several mistakes to a first time customer.

The cookies are delicious from every other location we have ordered from. Would love to give you a review of our New Orleans location but every time we have ordered the cookies haven’t arrived. And nowDon’t know why we tried again, but back to school. And we have been waiting for over 2.5 hours and nothing. It was supposed to be here an hour and a half ago. And still nothing.

The high school staff in this establishment blast loud music in the back( Nbayoungboy was on to be specific 🙄)and yell over each to hold a conversation. When you walk in there are 5 people congregated in the back(on sevetal visits) and no one working up front. They have continuosly burned my cookies. If one of their buddies stops by they ignore you, and give their friends free cookies. This place has gone down tremendously. Over them

Online states they open at 11, i walk in at 11:30 and the person there was very rude stating they weren’t open yet and while walking away he said “can’t they read the sign” can’t you open a store when you’re supposed to?? RUDE

All this place sells is cookies yet they are always “out” of something. Its so annoying. They have 10 employees just sitting arriving doing nothing playing in their phones instead of baking cookies! Its ridiculous.

Great cookies! They only take cards though.

Angry woman reminiscent of the character on Seinfeld regarding soup service...

Always good when I go! 🤤

If there was an option for 0 stars, I would have chosen it, but of course that isnt an option. This place is absolutely terrible. I am beyond disappointed in the service that I have received. Tonight was my third time trying to order cookies from the store on Maple St. and this is the third time that I have been let down. The first time, the driver could not be located. The second time the order could not be fulfilled when it was ordered three hours prior to closing and this time we were told that it was put on the delivery car and was on its way to us. The delivery car never showed up and we called corporate again and they told us they were unable to get a response because by that point, the store had closed. Its absolutely mind-blowing to me that a cookie store cannot bake and deliver cookies. They are running a sham operation. I will make sure that everyone is aware of their customer service, so people know not to waste their time waiting for cookies that will never show up. How they refer to themselves as cookies specialists is beyond me because I have never seen any cookies from this location. Im honestly not sure how they manage to stay in business because I know for a fact that I am not the only person to have this problem. I will NEVER ever try to order from this location again and I will tell all of my friends and family to never go here either. I work night shift at a local hospital and we have other units in this same building that have ordered cookies and received them 4 HOURS LATER. We will never try to order from here again and we will ONLY order from McDonalds because they manage to always deliver warm fresh cookies to our doors, and they dont consider themselves cookie specialists. WHAT A JOKE.

Good cookies, very fresh, this is the best place to get cookies especially out of a building that looks like a house if u catch my drift, btw why are so many businesses in new orleans outta houses.....🤔🤔🤔

Great bookies

Cookies are Amazing. A little pricey though.

Cookies don’t seem like a hard business to be apart of, an elementary school student could do it at a school bake sale. But lo and behold, even the most simplest of sweets can be messed up. I used to eat here regularly but now, every time I order I have a serious problem. This last time has ruined my experience and will never be eating here again. I made an online order and then waited THREE HOURS!!! I then called the store FOUR TIMES and was HUNG UP ON three times. I finally got through to them by acting like I was placing an order and they gave me a refund which will take 3 to 5 business days to process. I am totally and utterly unsatisfied by the complete lack of customer service for substandard cookies. I have now ordered a pack of cookies from McDonalds for less than half the price.

Havent been yet, but from all the bad reviews I guess I wont be going.

I order. An hour and a half later ... no cookies. They say I should have answered my phone. So ... even though Ive given them address and PAID for the cookies, theyve decided not to deliver. Theyre closed now. Save yourself time and money and go to the closest convenience store.

Always disappointed in the customer service. Not sure if it’s the same young lady each time, but she is extremely rude. At the same time she always seems to be working alone and I understand that can be stressful. I’ll just stick with Nola Cookie Company from now on.

Delicious cookies, but the lady working the counter in the store is very rude. She mumbles what they have in stock, then gets aggravated when you ask her again because YOU CANT HEAR HER. Extremely rude. I dont know how they stay open...

I tried on 3 occasions to send cookies to my daughter and her friends at Loyola. 3 tries and the never received them. First try and they said the driver had a family emergency. 2nd time and nothing. Last try was from corporate customer service and was assured they would get delivered ASAP. Nope.I was told they only had one driver. I really wanted this to work out but I could have baked the cookies and shipped them myself and would have had better luck and I live 2000 miles away...*Follow-up*I decided to give them one more shot and this time it was perfect and delivery worked out.

I heard this was a good spot for midnight treats but i was wrong. I had to wait over 40 minuets for cookies to be delivered from about 10 blocks away. cookies tasted good but service is bad

These delicious cookies are always good.

Something must be wrong at this location. I tried twice to send cookies to my college student and the cookies never were delivered either times. The company did apologize and refund my money but disappointing they could not get it together.

They serve warm cookies of all kinds.

This location is the worst. I ordered one night and almost an hour later I called because it never showed. They said the driver would be headed over to us next. Never showed up and the store cancelled my order after they closed. I called the next day and I was sent a coupon for 2 cookies with purchase. I thought Id try again so I reordered and their tome the order was incorrect. Customer service could care less when I called again the second day in a row. Im pretty reasonable but this is ridiculous. Do not recommend for delivery

All the yeses! What a great idea! I know its a chain but its new to me. The cookies are fresh and delicious! The ice cream is too! Combine the 2 for an ice cream sandwich and youve got a real treat! Warning they are deceptively small and the smallest ones are a bit too big for an average person.Spoke to the owner too, he was very nice and obviously know good customer service!They deliver to areas around their store!

The cookies are delicious, but as others have said, theres something wrong with this location and their ability to actually get deliveries out. Twice now Ive waited over an hour, the tracking number doesnt provide any updates, and when I call (you get routed to a corporate line by the way, doesnt seem to be a way to call the store directly), I was told they handed my box to the wrong person, instead of the delivery driver.

Great fresh cookies, shout out to the workers for making fresh cookies.

I love this concept and the accessibility of late-night cookies, but they are increasingly rawer with each visit. And the ability to get a cookie order correct seems like a low bar that is hard to achieve with some behind the counter.

Cookies are good but the service here is horrible . Need to wipe the whole store out (Employees) and start over . They never deliver your order( happened twice ) one time I had been waiting over and hour just for them to send me and email saying they are sending a refund . Employees are rude and when you go in there all sorts of people are going in and out, no mask, all over the place . Can’t tell who is who . If you are actually wanting cookies that bad . Go in .

4 people on their phones, 1 person working

Every time you go they’re either out of cookies or it’s a long wait for cookies to bake. Especially at night 🙄🙄. I can’t wrap my head around it.

Horrible customer service! Cashier just looked at me never acknowledged that she was ready to take my order! I just walked out!

I really wish the cashier got my order right. Had to correct the gentlemen 5 times about my order only for him to still get it wrong. I didn’t think it would be that hard to get cookie order right.

Love Insomnia Cookies, Im glad they changed managers at this location. The young man that took care of me today gave outstanding customer service. He was engaging and was very knowledgeable about the product

Yummy cookies!! Hot and fresh baked. Parking was scarce. Very nice and helpful staff!

Amazing cookies. Cookies soft and chewy, chocolate chips warm and gooey. Will definitely be back.

Insomnia has made all of my 2019! Cookies from 9am-3am.... what!!!!! They are always warm and freshly baked. Worth the drive uptown if youre not from the area. They have saved me plenty of nights when driving Uber. There is ice cream to look sexy with your cookies and to top it off, they deliver!!! Heaven sent.

Nice and warm cookies! Service is quick and the place is usually empty during the day. My favorite is the chocolate deluxe cookie.

Wowwwwww I paid for $3.5 for these deluxe cookies and when I picked them they handed me another order, when I returned they again handed me the wrong order and finally told that she didnt have deluxe cookies so I just got whatever standards she had left. I asked for my money back and she asked to call customer service which never picked up. So Im out of my money with no cookies after waiting 20 minutes. But I did get a surplus of one thing. ACTITUD!!!! This woman needs to be fired, also this is covid times and the workers are NOT wearing gloves or mask. She was touching her face

Best cookies in NOLA

Always running out of cookies. App needs to be update. They are never aware of the new cookies that they are supposed to sell.

My roommate and I ordered three cookies at 7:58pm and the cookies did not arrive until 9:58pm. In the time it took them to make the cookies and delivered them, we could have walked there at least four times. For them it is a five minute drive from our location. We were not happy as the cookies were cold when they were finally delivered. The cookie that I ordered was burnt in the middle... I really do not know how someone could do that.If you have peanut allergies I highly recommend not going here! There is no quality control when dealing with nuts. Everything is out in the open and is cross contaminated.

I placed an order at 6pm, it took two hours before the online tracker said it was out for delivery. An hour and a half later, still nothing. I called their store to check on my order, and they explain that it will be on the way right then. Another hour and a half passes, nothing. I call again, because it has been five hours since my order at this point, and they tell me Its being boxed up right now, it will be there soon. An hour later, my cookies show up, completely and utterly cold, and they looked like someone literally threw them into the box without looking! Absolutely pitiful service!!

Nothing better than warm, melt in your mouth cookies on demand. They are so good and open almost 24 hours!

Ordered 6 cookies and was told they were going to be delivered at 8:30. At 9:30 I called and was told they were being prepared. At 10 I called again and was told the manager would call me back. At 10:20 my cookies came with no word from the manager or any apology for taking over 2hrs since I placed the order. At least the cookies were decent.EDIT: Well, time for an update. Decided to chance an order again, and while the delivery was not prompt, it did come in a reasonably timely manner. Unfortunately, like another reviewer here, I did not receive my entire order, as only 4 of 6 cookies got to me. This is just sad. It’s cookies, not rocket science.EDIT #2: Okay, so I was told the delivery driver took my cookies before they were finished and the missing 2 are en route. Sounds like a slightly fishy story to me, but I’ll give the benefit of the doubt and return a star. Check back for future updates.

We were sitting and waiting for 1 hr + and still got nothing ugh

Its affordable and tasty junk food. Hits the spot. Have it delivered if youre lazy:)

Terrible service!!! After 4 hours and 2 phone calls we finally got our delivery... twice they told us the driver was on their way.. and big surprise..the order had multiple things missing! The driver was Totally unaware of what was supposed to be in the order after reading the order back to us. We were told that she was going back to get the items..wrote them down and....surprise surprise..never showed up. Sad thing is another unit in our hospital ordered tonight as well and never got their order.

Would be shocked if this place stays open. Made an order at 10:50pm, app said it would arrive at 12. OK, thats longer than 25-30 like they say but whatever. 2 hours passes by and I call, it sends me to headquarters and they cant even get in touch with the Nola store. A 10 minute phone call produced nothing, I cant even get the order canceled. This place is horrible. Its clear they have employees that dont care.

Had a terrible experience ordering delivery. Made an order at 6:30, and when it still hadn’t come by 9 I decided to give them a call. I had to go through corporate customer service to even get info on my order. She had to call the store, they didn’t even answer, and advised me to just cancel my order. Won’t be trying again.

Very nice and funny staff. I also enjoyed the chocolate chip and mint cookie sandwich, a little pricey but worth the experience.

Nice little place and friendly staff, but I can honestly say the cookies AREN’T that great. When I went l, there was only 5 options for cookies and 6 options for ice cream ( a low amount considering places like baskin robins and cold stone with unlimited flavors). When I got my “cookie-wich” even though the cookies were stored in what seamed like it would be a heater they were both cold and I was left unimpressed by my whole dessert. It’s a nice place just to say you went but I highly don’t suggest going if you genuinely want a good cookie.

I just went there last week and I swear I want to go again. Its worth the extra workout. 😋

Update: They deleted my comment on their Instagram page where I let them know about the issues, so that’s not a good look.I ordered from them a couple weeks ago and waited 3 hours so I called to cancel my order.They apologized and sent me a coupon.I just used my coupon tonight and waited 2 hours. The app told me the cookies were delivered so I called customer service and they said no, there’s a glitch in the app and they are out for delivery.I said cool, no problem and about 20 minutes later the order arrived.We ordered two ice cream sandwiches and the coupon was for 6 cookies so we ordered 6 different types.Our order have no ice cream sandwiches in it and 4 chocolate chip cookies, and two other types of cookies we did not order. In other words, the order was completely wrong even though the receipt taped to the box was correct.I called customer service again and they apologized and refunded my order while offering to send the original order free of charge. I declined bc it I didn’t have 2-3 hours to wait for another order.I don’t think I will order from them again. Two bad experiences in a row, weeks apart. This isn’t rocket science. It’s cookies and food delivery. I worked in food service for years, I literally don’t understand how you can screw up something so simple.

Ive had way better cookies from the grocery store.

Theirs nothing better than warm cookies at 2am. Cool little place, friendly staff. I had a CookieWich and it was delicious. They also deliver, which is nice. Definitely will be back.

Oh my Gawhd, customer service, atmosphere, and treats are off the charts! Nice vibes!

Store is declining. Chocolate Chunk was horrible and store was not clean.

Cookies are really good! The bigger ones are a bit pricy for a cookie but still good.

Ordered cookies 3 hours ago. No cookies. Its a mile away from me so its not the delivery.

Sugar Cookies were crazy good.

Great value and delicious

So, the only good part of this experience was that the smores cookie was tasty. Otherwise, I placed an order at 7:58pm, but the three cookies that I bought were not delivered until 2 hours later, at 9:58pm. For all of the raving things Ive heard about Insomnia, Im pretty disappointed in the service. In the two hours I waited for a delivery, I couldve walked there and back several times—this is not okay. In addition, their promotional offers like coupons were given out with a measly 24-hours of use left in them. Long story short, if youre looking for good cookies, dont get them delivered from this Insomnia location.Update: the snickerdoodle cookie that Id ordered as one of the three was burnt in the middle of the cookie itself.

I was so much looking forward to having thev wonderful experience that one derives from the anticipation of a desired sweet treat. But i was robbed of my moment and experience. I was willing to wait for the cookies to cool off in order to receive my ice cream cookie sandwich. The young gentleman that took my less was very helpful. Unfortunately he was rushing the cookies so therefore my cookies were raw in the center. I would have been ok to just have it remade but the taller guy that was working in the back was more worried about trying to flirt unsuccessfully with another customer and was extremely rude and crass. He threw a minor tantrum at his mistake and just ruined the entire place for me.

Inside computer was down a few weeks ago. Website wasnt working correctly on my phone. Left as i couldnt place an order. Oh well.🤷‍♂️

Placed an online order. No delivery. Nobody picks up the phone. Awful.

I love the cookies team is really awesome