I am currently getting ready to leave your store on west high avenue new Philadelphia Ohio. I could not be more satisfied. My sales representative, Alex Chiples is AMAZING!!! So very kind and helpful. I will definitely be sending business his way. Thank you for the pleasant experience!!

Casey McBride was patient, informative, and more than diligent to answer questions, transfer data, and explain all options! While working with me he also efficiently and courteously dealt with other customers as well! We are certain to return for future needs!

If your going to this retailer for a phone, tablets or for even a watch. I recommend asking for Casey Mcbride, not only does this man know his stuff and perform his job well, but hell also back you 100% with any issue your having, no matter how long it may take.... This man has helped me multiple times from, a tablet, watches, too even promotional issues and some have taken hours.. Thanks Casey, your awesome bud.

I had a great experience. I had help from representative Johnna at the Verizon in New Philadelphia. She helped me in a really timely manner, answered all of my questions, was super patient with me and even preoccupied my three year old son while I was able to make the changes I needed to. I am very pleased with the process of switching over to Verizon and I’m very pleased with my new iPhone 13 Pro Max. If you go see Johnna, I promise you won’t be disappointed.

Ty was extremely professional & cut right to the chase. I was able to get my daughter and I new phones AND lowered my bill and I didn’t need to spend all day there.I will be telling all my friends and family to come to this store, great staff!!! 10/10 would recommend

Casey McBride I very knowledgeable about what we needed. He is very Pleasant and he goes above and beyond for his customers.

I highly recommend this Verizon store! Johnna Fox, our Verizon salesperson, went above and beyond to get us the best deal possible. She even spent a lot of time on the phone to make sure the Verizon Core representative got the plan correct and that discounts were applied.

Ty and the entire staff were EXTREMELY helpful! They were able to answer every question we had about our bill. He was even able to lower our bill while getting us into brand new devices! Fast knowledgeable & efficient!

Casey Mcbride was absolutely amazing on giving me more Info on upgrading. He was very informative on what I can do and had everything setup and me out the door within the hour. Would definitely recommend him 100%

We had the best people helping us at your verizon store on west high ave new philadelphia Johnna very great to us she is a great asset to verizon

Casey McBride was very very helpful. Enjoyed his expertise, good deals, and a great personality, excellent knowledge of the products!!!!

Johnna & Ty were absolutely amazing to work! I had tried to go the other store locally and I was told they couldn’t help me in store it had to over the phone. I came here and was helped immediately! The process was smooth and easy! They really listened to my needs and set me up!

Casey McBride and Kirk Lucas.A truly amazing experience, I had absolutely no questions at the end. Would totally recommend awesome experience.

Kaci was an excellent help! She made sure everything looked great on my phone and explained everything clearly to me. I highly recommend coming to this location!

Casey mcbride is by far the best salesman I have ever had with Verizon. Just when I was about to give up in Verizon all together, he saved my day. I would highly recommend him and only him if you want the best customer service out there.

Cody did a wonderful job helping me set up my new phone. He was so helpful and was patient t through the entire process! I will be coming to Cody from here on out!

Sam was great!!! He helped my husband I navigate us through the confusion of starting a new phone plan. So great!!! If youre interested, ask for Sam. Hes the tall one with the English accent.

Wonderful service and very friendly employees! Johnna helped us with all of our needs and answered every question we had to get us our new phones! We are very pleased with our experience

Casey McBride is my go to guy! He’s been helping me out out w everything for this past year and he always goes above and beyond! Go see Casey! You won’t be disappointed! NOTE: He’s at the Verizon on West High in New Phila.

Casey McBride was very helpful to me and every other coustmer who came in!

Wow!! Preston was definitely very professional. I was very impressed with how knowledgeable he was. I will definitely be back and will definitely be asking for him.

Recently upgraded my phone at this store, Sam was very helpful at explaining all the promotions and options I had. Would recommend anyone to ask for him.

I had a wonderful experience with Ty. I hate dealing with phones and he made the process smooth and quick. Even helped entertain my toddler in the process. Very professional and incredibly knowledgeable.

Casey Mcbride was a very helpful in directing to this webpage to leave this review of him. He killed it with the customer service and broke all items down very efficiently and professionally. Showed us how to save money on our bill and went over all terms and conditions very clearly. Kudos to him and the team here at this location.

Casey McBride was a great help getting my new device set up. Would recommend store

Johnna Fox was a tremendous amount of help with not only what phone would be best for me but also how to use it! Great customer service and great help go and see her

I had the opportunity to be helped by Cody this week, he went above and beyond to make sure I was leaving the store satisfied. He is a very knowledgeable and professional employee, thanks again Cody!

Worked with Casey McBride, and he was extremely knowledgeable and helpful in regards to our cellular needs. Highly recommend

Ty was extremely helpful. We were able to take advantage of some AMAZING promotions on phones for our whole family, thanks to his expertise!

Kaci Yosick was absolutely amazing. She took the time to explain everything I asked. Shes extremely personable and kind. I highly recommend her for all your verizon needs!

Preston was so helpful in the port process of leaving sprint and joining verizon. We are very thankful for his expertise in making our process painless and easy.

My wife and I recently got a new phone plan with the help of Sam. Great guy and great customer service!

Preston was so helpful. We appreciate the time he took with us to complete our entire transaction.

Had the best experience upgrading our phones with Kaci! She helped us get a great deal and made the whole process easy.

Great experience! Very helpful!

Preston was professional, friendly and very knowledgeable. I highly recommend going to see him!

Casey was awesome very knowledgeable..very pleased and would totally recommend him to hook you up with the best deal.

Cody was extremely helpful, polite, knowledgeable about the technology, and professional! He was very helpful and patient when I was buying a new tablet.

Cody was very helpful today with finding what I needed and answering all the questions I had! I will definitely be back!

Abbey was very helpful with an unusual and confusing issue with IPad and phone. She was pleasant, courteous and patient. Any employee, that Verizon would be proud of

Preston is very knowledgeable and professional! I recommend him to all my friends!

It was a great experience. Casey McBride was very helpful and knowledgeable.

Casey McBride was was extremely helpful, kind and had a great attitude!! I will be switching stores and will be recommending him and this store to others!!

Great service! Cody was on top of everything and helped me. I’ll be coming back next just because of him

I went into the store to obtain a hot spot and I had my son with me who was having a bad day. Casey was fast, efficient and got me in and out of the store (at almost no cost which was great) in less than 30 min. He was also very polite to my son. My faith in customer service was restored today.

I know one of the hard working employees here that puts in every fiber of his being at perfecting himself, Preston Mitchell. If you are considering calling an appointment for Verizon, Preston is worth a five hour drive.

Highly recommend this store. Not only are they personable, they make sure everything is on the new phone before you leave and answer any questions you may have.

Had a great overall experience at this store, Cody was so helpful & was able to answer all of my questions!

Cody was great at helping find everything that I needed! Will definitely be back!

Casey Mcbride set me up with no hassles. Everything went very smoothly.

Cody is a great customer service rep! Excellent service and very knowledgeable

There was a big difference between the advertised price and the actual final price. Good old Verizon !! Much like Spectrum.

Great service Cody helped me get a new iPhone and was very informative about the products! Will always go to this Verizon

Sam was efficient and knowledgeable. would highly recommend.

Had a quick and easy experience working with Cody to get my new phone!!

Excellent service! Kaci Yosick

This Verizon store in New philadelphia will help you with all your phone needs..

Had a perfect experience with Casey today! He was knowledgeable, patient, and beyond friendly! Highly recommend him and his store!!!

Preston went above an beyond when purchasing my Apple Watch. Very good experience and very professional.

Great service. And Casey Yosick was super fast and knowledgeable

The representative was knowledgeable and gave me information why my data lags each day in the afternoon. Verizon is upgrading to 5G and this is causing lag on the data stream. Im an unlimited customer so Im paying for 6 hrs a day where I cant use my data. Verizon your very big on trying to sell me garbage why dont you live up to your contract and give me my unlimited data.

He is an excellent guy that takes care of business!

Horrible service, will not answer any questions about my overcharged bill because they tell you its confidential information, gave false information regarding sale of the cell phone we purchased, said it got lost in the mail, DONT USE THIS STORE

Eric was very helpful! We will be back when we are ready for more upgrades. Thank you very much!

Five stars for the amazing customer service!

I was into this store and I worked with Casey McBride. He was very polite and very helpful. I would totally recommend this store to all my friends and family. They had a very friendly environment and great people!

Cody will work with you to meet all your needs!!!

I had a good salesman that was very kind. However be careful when purchasing a phone and ask a lot of questions. I got charged $50 more for the phone than what was advertised on their website. theres also a lot of hidden fees that they dont tell you about up front until youre signing the final paperwork. A $444 phone ended up costing over $600 when all was said and done. I didnt change plans or anything, just purchase the new phone to replace my old one.

He was very supporting n very helpful

Service was great, prompt and accurate, however the bantar was way to golfy for me.

Samuel was very helpful. Great customer service!

I went into this location within a couple weeks after it opened with the intent to switch to Verizon Wireless. From the moment I walked in the door, I could tell we were not really welcome and we were inconveniencing them. I asked several questions about promotions I seen on their website, nobody was eager to answer my questions. I asked about prices and they acted like they didnt know prices and didnt offer to look them up or find out. It was an awful experience. They met us at the door and walked us back to the door when we left, but we clearly were not welcome or wanted. Needless to say, after this experience we decided to setup service through their website.THREE TIMES we spent hours placing our order online and getting everything just right. All three times we waited on our free two day shipping to arrive only to find out that all three orders were cancelled without an explanation. When we called customer service nobody knew why they were cancelled. We gave up after a terrible experience in their new retail store and three failed attempts to sign up as new customers online.If it is this hard to join them, I cant imagine how hard it would be to leave or deal with issues. Ive never had such a bad experience with any retail or service company in my 40 years of living.

Much better than the main branch

Easy to get to. The staff was very kind & helpful.

They were friendly they couldnt get me what I needed but they still got a good variety of things to change here if you got a moto Z4 dont plan on getting any screen protectors or any protection for that phone

Great experience at Verizon West High New Philadelphia. Thanks Shanda Kochur for making it painless to get new phones👍

Excellent service and very down to earth staff

Was waited on quickly, took care of my issue and I was out the door all in 10 minutes

Casey was very helpful in helping me decide on what Google pixel to get. I was very happy with the service he gave. Had a great experience here.

Casey was amazing and did a wonderful job helping us get what we needed. Very friendly and thorough. Highly recommend coming to this Verizon.

Visited the new Verizon store today in New Philla. We were greeted right away and immediately taken care of. Everyone was so friendly beautiful store and great music. Casey treated us wonderfully and helped us with our new phone.

Excellent service.

Casey was awesome and very helpful! New store is easy to get to and well run. I would recommend this location to anyone.

A HUGE Thank you to Dawn G! Her help, knowledge, and patience was much appreciated. 🙂

Sales person was very nice took time with us.

This was the best experience I’ve had yet at a Verizon store. Michael McBride an amazing job and helped us with everything we needed

Great customer service from Preston!

Casey McBride was so helpful. Would very much recommend him for any of your Verizon questions or needs.

Very courteous employees

I had a great experience at this store. Casey McBride was extremely helpful and did everything he could to get my issues taken care of!

Excellent Customer Service! Blows the cooperate stores out of the water!

Salesperson wasnt up front with certain fees. Not personable. Wouldnt recommend this place to my worst enemy

Casey McBride was very helpful & knowledgable of Verizon products. We had a great experience & would highly recommend him.

This is NOT a Verizon corporate store. Prices are high on accessories and Android Devices. Had to go back twice after ordering device into store. I was told one thing when ordering and something different on pickup so I had to go back.

Lot better than the Mill Ave store

Casey was great saved me a lot of money and renewed my faith in Verizon. Thanks, Casey!

I really appreciated the immediate attention I received and the extremely helpful answers I received to my questions. Casey McBride reversed the negative experience that I had during my purchase visit.

All the employees were very nice and friendly 👍

First off, this is not a corporate Verizon store. They are a satellite store with the Verizon logo on their building.I purchased a phone and service from them. The next day I see that the phone I bought was $200 less everywhere else. I even went to the corporate store on Mill Ave and they couldnt believe what I was charged for my phone. I had 14 days to return my phone. I went back to this hack store and was hassled about returning my phone. The manager of this store even told me to just eat the $500. Finally, 7 days after buying this phone they let me return it and this after many trips and countless hours in the store.Now, I get turned in to a collection agency. They are claiming I never returned my phone. Verizon customer service advised me to file a police report.Steer clear of this incompetent rip off place and just go to the legit store on Mill Ave.

Good bunch of guys that want to help