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Staples
11 Winspear Dr SE, New Philadelphia, OH 44663, United States
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Staples
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Mi
Review №1

The store has a great selection of office supplies and then some the staff was very kind and very helpful they answered all the questions I had and then some I would definitely go back there Ive gone there before but Im just letting people know that yes you will be treated properly and crying Lee and Curtis Lee through all their staff members that I talk to today

Mr
Review №2

Been shopping at this location for 5 years. Very well run. Like any retail outfit, youll have turnover. Regardless of the department, Im greeted often and taken care of. Sometimes you have a newer associate that needs help, and they always get the backup they need from coworkers and management. Thank you to the entire team for caring, maintaining your store, and always being so accommodating.

Pa
Review №3

This store has always been professional and helpful to our needs.Appreciate the nearness of our home to their location.👏👏👏

Ju
Review №4

Absolutely amazing customer service reps! Thank you Austin,you made my horrid deskchair search experience from office Max turn into an amazing experience withStaples. You not only sold me a great chair but you n the cashier have earned a new customer. Thank you Staples for caring about your customers!!!! Looking forward to returning very soon for my business supplies.

Ti
Review №5

I found everything I need here and the service is great! We both this chair and these keyring holders. This guy helped us out. He was really nice. Shogun & Zach like shopping here.

As
Review №6

The printing services department at this Staples is the best! Anytime I have questions on the best way to solve a printing problem they are so helpful and patient in providing solutions for me. And theyre fast too. Im so thankful to have them in our area!

Je
Review №7

Who doesnt need a staple...

Ke
Review №8

I love the great deals on office supplies and the vast selection of organization products!

Al
Review №9

James Buckey helped us today he was super polite! He got to us and had our papers printed fast. He even asked us to look over our paperwork to make sure it was printed properly 🙂 great experience

le
Review №10

There is a bigger fella that works at this location. Im not a hundred percent sure of his name. He provides excellent customer service! This man should be training others on customer service skills.

gr
Review №11

I had Eric H as a cashier. He was so sweet and made you feel valued as a customer. The manager on duty Eric was very polite and helpful. I will definitely continue to go there to shop.

Vi
Review №12

People are always nice & friendly. I mostly use the copy center and they are always great. The only thing that disappoints me is that they try too hard to multitask and it always creates a backup of people

Mo
Review №13

Excellent customer service. The associates are always friendly and helpful with finding exactly what I need and very knowledgeable in offering suggestions or explaining how something works.

Ta
Review №14

Good place

Cg
Review №15

A good place for office supplies. The staff is friendly and helpful.

Do
Review №16

Customer service is seriously lacking! Took laptop in on a Friday, told it was 1day service.... Well after calling once and going in once find out that its going to be more like two days to resolve the virus issue! A heads up would have been nice! The only saving grace is the techs thus far have been proficient!

Si
Review №17

I just went into this store to purchase a couple of computer accessories. I couldnt find what I was looking for and tried getting two different clerks to help me. Both of which just walked past me like I wasnt even there. There were literally twice as many clerks there as there were customers, yet no one could help me. They could congregate around the front checkout counter and whine about having to answer the phone, but no one could help me.

Br
Review №18

Employees need to understand the difference between their company policy and actual law. Dont tell people its its violation I law, when its not. It may be a violation of your policy, but your policy applies to you the employees, not me the customer.

Cl
Review №19

This is the only 1 star review I have ever given. I purchased some items in this store that included a rebate. The rebate was for $32. I kept the receipt and followed the online process. I kept the tracking number and checked my rebate weeks later to find it was invalid. I called the rebate center, the store, and corporate and they all gave me the run-around and kept transferring me to other people. No one tried to solve my problem or even attempted to look into it. NEVER purchase anything from this store counting on receiving a rebate. I wasted my money and my time.

So
Review №20

I got a picture laminated and she did an awesome job and it was very quick I recommend them

He
Review №21

I love office supplys, they have pretty good selections. The place is always clean.

Gr
Review №22

Had an issue, they handled it...no problems and very politely.

Di
Review №23

Supremely helpful staff and good prices

Jo
Review №24

Very helpful staff, weird charges for photo cutting though

jb
Review №25

New Phila Staples has wonderful/helpful employees and I have always gone to their techs to assist with my laptop problems. They ordered a part which took almost a month cause of back ordering. I took my laptop back to fix and it was the wrong part which they said they would call me when it was done but I wasted my time waiting in that area instead of calling me and letting me know the problem. That made me not very happy. Now, I am stuck waiting for the right part for my laptop. I have no laptop and uncertain when it will be complete. I am guessing another month. I am disappointed! I think I will go somewhere else next time if I have to wait another week or two from today. I was told I would get my part as soon as they could. It is frustrating! New Phila Staples needs to improve their parts department ASAP for their customers. I am patient and they have a great IT team. I am just not satisfied with your parts department.

Ra
Review №26

Awesome the assistance in the copy center was amazing.. Andy was his name.

Jo
Review №27

I went in to get 70 prints on bright paper with black ink. The girl took my phone number and told me that it would be an hour max but she was sure it wouldnt take that long and she would call when the order was completed. After an hour without hearing anything from the store I went back in to see what was going on. The girl whips out my origional and one of her copies and said oh hi the pictured on the coppied isnt comming out, do you still want them? (She waited for me to get there and see what was taking so long instead of just calling me to ask) By that time I was so late to the event I needed them for that I said fine. I then proceeded to watch her run almost the entire order in arround 5 min. When i got home i had missed the event i needed them for and on further inspection i saw that many of the letters were showing up grey or super light. It just looked like the ink needed changed or something. I am very frustrated and disappointed in the printing department.I did enjoy the rest of the staff who asked if I needed assistance and if I was doing okay mutiple times when I was walking arround the store trying to kill the massive amount of time the prints took. They were personable and warm.

Me
Review №28

Always very helpful and easy to work with.

La
Review №29

I had very good service at Staples.

Sh
Review №30

Loves it. Beautiful places

Er
Review №31

Very helpful with knowledgeable staff.

Al
Review №32

Great products, price of items are higher than average, lack in customer service and need more people on the registers.

To
Review №33

Very helpful group of people.

Mi
Review №34

Friendly helpful staff found everything I needed.

Ch
Review №35

Great products great service

Am
Review №36

Great prices on school supplies !

Pa
Review №37

Very helpful thank you

Lu
Review №38

Slow, bad service, had them work on my pc and they actually made every problem I told them to fix worse.

Cl
Review №39

Nice, helpful people.

Le
Review №40

Great customer service

Ki
Review №41

Great service !

Ba
Review №42

Excellent job

Ra
Review №43

Very poor Service. Went in for a software upgrade related issue. Ending week three and still no computer.

Ma
Review №44

Great

Information
90 Photos
44 Comments
4.2 Rating
  • Address:11 Winspear Dr SE, New Philadelphia, OH 44663, United States
  • Site:https://stores.staples.com/oh/new-philadelphia/11-winspear-dr?cmpid=st_ll_goo&cid=LS:RETAIL:G
  • Phone:+1 330-339-7707
Categories
  • Computer store
  • Office supply store
  • Electronics store
  • Office equipment supplier
  • Office furniture store
  • Paper distributor
  • Print shop
  • School supply store
Working hours
  • Monday:8AM–9PM
  • Tuesday:Closed
  • Wednesday:9AM–8PM
  • Thursday:9AM–9PM
  • Friday:11AM–6PM
  • Saturday:8AM–9PM
  • Sunday:8AM–9PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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