The positive experience I had with the service department just completely redefined my definition of used car customer service. Jamie went over the top in supporting a couple of issues that I had after I purchased my truck. Excellent communication as well. I just cant speak highly enough about the positive experience that I had with the entire team (very rare these days unfortunately). Will highly recommend.

I worked with Pete to get into the new Grand Cherokee L and I’m glad I did. Pete and the rest of the staff were super helpful and efficient. Most of the deal was done over the phone and I was basically in and out. 10/10 would recommend.

Dennis was very helpful and very friendly! He helped me get an amazing car for a great price. If you want to have a great and effiecent experience ask for Dennis! Love my new car!!

I love that the Service Department is efficient. It seems like they take the car & actually work on it, not let it & me just sit there. Fortunately, I have only been there 2x but, on each occasion they addressed my concern and answered my questions. I have had the pleasure of being assisted by Steve & Jason. They were both courteous and helpful.

The team at Ferman were amazing! We purchased a brand new Grand Cherokee and the wife loves it. We were in and out in no time. Highly recommended them!

Scheduled appointment online about 1 week in advance. In quick and done in about 3 hours. I wish that for a new vehicle bought here and serviced here, that they would give a free quick exterior wash and interior vacuum.

I would NEVER recommend this place to anyone.They’re absolutely terrible.My vehicle stopped running so I called and spoke to someone and told them my vehicle stopped running I want to get it towed to you. Can you please tell me how much you charge for a diagnostic? The lady responded and said $145. Great!So I called a tow company and got it towed to them. They called me the very next morning with a different price. $440. Mins you I just got it towed to you because of the price that I was told. Now that you realize you can potentially make more money off a vehicle that won’t even start you decide to increase the price?This is not my first bad experience with them but it’ll definitely be my last. I will never deal with this company ever again.

Would highly recommend. Was a smooth deal. Great staff.

Ask for Frank. I have a very tight schedule and asked him over the phone how quickly I could get in and out with a truck. He gave me a time breakdown and nailed it. The whole process was streamlined. I was in and out in under 2 hours. I would highly recommend Frank and Ferman New Port Richey.

Okay not happy.Got a truck. I understand it is used and as is.I had truck for a day and it started to vibrate when you stop. And the tire gauge light has been on since I it off the lot. Over $500 to fix motor mounts... sad..

The team was great. There was never any real pressure to buy. They let us take our time to think about whether we wanted to buy. They were willing to work with us to get to a price we liked. Perfect experience

I had an overall positive experience and absolutely love my new Jeep Gladiator. Mike Cantrell helped me and was kind and not pushy at all. I would recommend working with him.

Brought my 2019 RAM Rebel in, to have remote start and remote tailgate drop added. While the parts were initially back ordered, my service rep David Kaminski stayed in continuous contact with me, keeping me updated as to where the parts were, and what our options were. For the install, service tech Darwin has always taken great care of my truck for any services, and was a perfectionist as always! Super happy with my remote start and added automatic tailgate drop, and remain a happy and loyal customer to the Ferman NPR family and team! Thanks!!!

We definitely recommend this dealership when it comes to customer service and no pressure you know you can count on this dealership thats a promise and our salesperson Elizabeth Rose did everything the professional way very happy with this salesperson and let me not to get the business managers both very professional both very polite I couldnt ask for anything better out of this dealership but to recommend it to others I promise you you will not go wrong there

The service dept is AMAZING!! Ive been several times and they always do an awesome job! They make sure to call and keep you informed throughout the entire process. Very honest snd hardworking team!

Couldn’t be happier with how smooth my vehicle purchase went. Jon Lopez made everything so easy and quick. Definitely recommend Ferman when looking to buy a car.

When the AC in your car goes kaput in the summer, its never good. Jason, at Ferman Service, did a great job getting me in for repairs as soon as possible. While parts take a few days to be ordered and delivered (nobodys fault), Jason did all the leg work to ensure things were covered under warranty and repaired properly.Definitely satisfied with this experience.

Cant be more disappointed in my decision to buy my first Ram 1500. Nothing but problems. After the 8th dealer visit (this and Jerry Ulm) and getting it fixed yet again. This time a water pump issue. A 2019 60k truck that is literally falling apart. Dealership has good service but has basically passed the buck to Ram on this 19’ truck that is junk. Not their fault it’s a bad car but now I’m forced to sell my problem to someone else and eat the loss.

Went here for warranty service, Dave my service advisor did excellent job helped me right away and knew what he was doing. Repairs made sure fast and courtesy ride given after . Could not be more happy with service, will be coming back for my business in future thanks ferman

I went into the dealership just to see what my options were and I walked out with a new truck. Frank met me at the door and immediately took care of everything. He answered every question I had and got me exactly what I was looking for. He encouraged me to ask as m any questions as a needed and to make sure to test drive anything before I thought about buying it. He made the whole process seamless and I recommend anyone ask for Frank when they go here if they are looking for an honest and up-front salesman who will not steer you wrong.

We spent some time up there picking out a vehicle we have two small children so we had to work around that when we went back up there to purchase the vehicle that we had chose they did not try to work with us at all on the price even though I saw the same exact vehicle for $6,000 less all because they saw our car purchase history and we had not purchased a bunch of cars its sad how people judge you even though we have excellent payment history

Very nice people! All 3 pre-owned vehicles salesman were super cool. Gave us all the attention we needed.

If you have a 9:30 appointment dont expect to get in at 9:30 could be a couple of hours. But they are very good at finding the problem. I would recommend them just bring your Patience

I worked with Steve in the service department. He was great. Appointment times were on time and they got me in and out of the service department as quickly as possible. I was kept updated and when my part came in, they got me in as quickly as possible to get the part installed.

My service advisor Steve kept me inform and up to date with emails, texting and phone calls during a tougher than usual repair. I wish it was cheaper, but that goes without saying. I will definitely return to Ferman in the future.

Scheduled some routine maintenance and another thing or two for my ‘18 Ram 3500… Service writer Steve did a great job setting me up ahead of time, over the phone. Dropped it off that morning, picked it up that late afternoon, All done to my great satisfaction! Great job Steve, mechanic(s) and Ferman Chrysler Jeep Dodge Ram of New Port Richey!!!

Pete was a great salesperson. He showed me everything I requested. Was patient and answered all my questions. Got a fabulous deal. The whole process was very easy and transparent. I highly recommend Ferman.

Dennis was awesome, he helped me get a nice 2018 Challenger RT, low miles too. I thought i wasnt gonna get approved, but they did approve me. Managers were awesome too . I am very happy. Thank you Dennis.

Liz was amazing! She did all she could to help me trade in my vehicle and drive off in my new Jeep!!!! She worked around my work schedule to make sure I left happy. Make it even better, the finance team worked extremely hard to get me a great rate lower than I originally expected! Thanks Again Liz and Ferman crew!!!! Definitely will recommend to my friends and family!!!

I called in advance about a particular vehicle and verified they had it in stock. Peter, a jovial but candid soul answered my call and informed that the vehicle was available and there was no ADM markup as many other dealers seem to be leveraging. I arrived 2 hours later with my motorcycle and truck ready for some bargaining. We test drove the vehicle; Peter explained everything. When he did not know an answer, he did not lie or blow smoke up my you know what; he paused to get the answer. Very refreshing nowadays. Thank you, Pete!I was not the most polite individual. I was not overt via language, but my body language and tone expressed what I needed to convey my displeasure due to my assessment of their offer, my research, and my expectations. This is a testament to their professionalism. Their ability to navigate the situation back into my comfort of understanding never wavered. A lessor crew would have simply said Sorry we are too far apart, and we will just sell it to someone else.Eric who handled the contracts and warranties, met all my needs but after reviewing the contracts and costs I had many questions, curiosities, and straight up confusion. I went back days later thinking possibly I had Been Had. Though I went in with a more stoic approach, Eric with the same level of professionalism calmly and expertly explained in detail EVERY single question I had exceeding my expectations by large margin.Pete consistently followed up with me, answered details about my purchase, followed up on post sale concerns such as rebates, funding returns, etc. He is very thorough. In fact, their entire staff was very warm and inviting.This is my second vehicle I bought from this dealership. The first time was pleasant. This last visit was even better. Many decent dealerships, this one is a must visit if shopping for a vehicle.

My husband and I just bought a 2018 Durango RT and we wouldn’t of been able to do it without our wonderful salesman named Frank. He was AMAZING!!!! Great personality and helped us get into what we’ve been wanting for a long time! Thank you Frank!!! We are so happy and thankful

Great service & nice employees. Everyone was helpful & made sure I had a positive experience. I did!

Absolutely fantastic experience! Firstly, Marriah Cover was honestly the best sales person I have ever met. She was attentive, personable, and didnt put on any kind of pressure. She went above and beyond to make sure I had the smoothest and easiest car (Jeep) purchase. Secondly, everyone I encountered at the dealer was very friendly and professional. Overall, I have no complaints whatsoever about my experience, it was flawless. Highly recommend Ferman Chrysler Jeep Dodge Ram of New port Richey!

Honest, upfront people and clean efficient service area. I’m not from Florida but if I were, I’d be happy to do business with them. They took good care of me.

They did a great job fixing my Cherokee. Very friendly service department.

Purchasing our Jeep at Ferman Chrysler Jeep of New Port Richey was a very positive experience. Sales and finance were professional and efficient.

David Franke great service, great communication, great results! David kept me aware during the entire process and seems to be an honest genuine person whom cares about your experience with The Furman Auto Group. Thanks again y’all we will be bringing all of our Mopar products to David & Furman from now on.

DO NOT COME HERE FOR SERVICE!!! If you own a diesel do not bring you’re vehicle here. I wouldn’t bring any vehicle here for that matter either! This place is atrocious. Lying dishonest unprofessional undertrained hacks. They make up excuses and do not stand behind their poor work. Can not diagnose obvious issues and just want to throw parts at things hoping it fixes issues with no regard for facts and logic. They will try tell you you need thousands of dollars in parts with out any idea if that’s even the problem.They lost my key and a part they installed began leaking oil a few months later. When I brought the vehicle back things went from bad to worse. Service advisor threw paperwork at me and Told me “ I should f@&cking fix it myself”Service manager Mike, is incompetent and unprofessional. Also a liar. I contacted ram customer care, explained what happened and the first thing they tell me is how they have received a lot of complaints about this place. When FCA/mopar followed up with mike about the incident, he lied about what happened. Made up excuses and failed at his job. Facts and information provided from Mopar service records were disregarded.

Just bought my first car from a dealer at this location. After weeks of headaches and searching, Dennis and Scott made my dealer experience amazing. Test drive was perfect, he was welcoming to me and my kids, and was extremely knowledgeable about the vehicles. Would definitely come back again in the future!!! Love my 2020 Compass!

Service men are always polite and take care of us! Only thing I would say is there needs to be a better service schedule. I took my truck in for an oil change at 9am, I had an appointment, but it took nearly two hours. Luckily I didnt have anything else to do at the time.

I have to convince the dealership of every repair. I told them that my van had trouble starting. They said it was fine. But, when it rained, the van would just click, instead of trying to turn over. So they finally replaced the starter for me...and now I have no issues. I told them that there is an ECM problem and that I want the ECM to have a software flash. They still have not done that. Now, just a day after getting my van back, the cruise control will not turn on again. I told them that I dont want the van back until it is fixed. Big mistake, they kept the van for two weeks. Most of the stuff works, but I still have no cruise control. They told me that the cruise control was shutting off because of an ABS module. We replaced the module, cleared the background error codes, and the cruise control worked for 1 day. The Tires Choice told me about a background error code. They said they cleared the code and the cruise control worked. Whatever event triggers that error code kills the cruise control. They suggested the software flash, but the dealership keeps telling me that isnt it. Well, if that isnt it, then why, after about three tries have you been unable to fix the cruise control? The manufacturer must not think that the code is a big deal because the check engine light does not come on. I just wish someone would actually diagnose this issue and fix the electrical/ECM issues once and for all.

Very pleased with service.My car was towed in to Fermans after i spke to Dave in service.He kept me informed of what needed to be fixed including price and final total.Everything was fixed in a reasonable time frame.i will highly recommend Fermans and will return for future service

Good shopping experience. Very helpful and customer-focused sales personnel.

Great experience at Ferman Chrysler Jeep Dodge RAM of New Port Richey! Tina was awesome! If your looking for a new or used vehicle check out Ferman Chrysler Jeep Dodge RAM of New Port Richey.

Very polite & considerate agents. Jason was my customer service person. He was very helpful in my concerns. I had a software update on my newly purchased used vehicle. Was quite confused when message came up on my screen. Jason was very helpful calming my concerns. Also offered a great place to wait & relax with comfortable chairs & choice of beverages all away from the noise of the shop. The best service I could ever hope for. They will be my place to go for all my car maintenance.

We bought a 2018 Subaru Outback at Ferman NPR last weekend and we were very happy with the experience! The staff was very warm and welcoming, and particularly accommodating of our one-year-old who wanted to run around the dealership instead of sit still to go through all the paperwork. All the staff were so kind to him, and pitched in to help entertain him while we went through the long process of car buying. We also appreciated everything was as expedited as it can be when buying a car - we knew what we wanted before we got to the dealership, and they had it out and waiting for us to look at and test drive right away. We also appreciated being able to test drive the car alone as a family to be more COVID-safe, that was particularly great!! We are very happy with our purchase and plan to return to a Ferman dealership for any future car purchases!

I will always highly recommend the dealership to others. Customer service is great; during sales, while waiting for an oil change or even over the phone. Steve in the service department has been my savior for about two years now. He is always straight forward, honest and I can count on him to explain all issues without making me worry. No one Id trust more with my renegade.

I have been waiting almost 1onth for replacement parts for my motor mount. Now Im afraid the longer I wait will effect the other motor mount brackets and cause problems later. Spoke to rep in part department and I was told unless they break its a too bad situation. I feel that once I bought the vehicle,the customer service and satisfaction has greatly declined

Jason in service was friendly and prompt. I dropped my Ram off at 730am for an oil change and it was done by 9! Price was incredible! Lowest I’ve ever seen for a truck of this size. Ferman is the absolute best. I will be paying them a visit when my lease is almost up and I’m ready for a new Jeep or Ram!

Had my JEEP Wrangler in for service...Steve was great...explained everything clearly, gave me a realustic time frame since part had to be ordered (2006 Wrangler) a work was completed quicker than expected. Everyone there was friendly and smiling! Will definitely be back for service on all our vehicles

Excellent service all around. David was excellent at keeping me updated on the status of my car and what was being done.fair and reasonable price on repairs. When it’s time for me to trade in my car, I’ll be going here first.

Best car buying experience I’ve ever had! When you walk in the doors at Ferman you can sense that the employees like what they do, there’s good energy. Everyone is very nice and they care about the quality of their vehicles. They treat you like you’re family. Couldn’t have chosen a better dealership to buy my 2016 Dodge Grand Caravan!

I was able to shop online and buy the car without having to step into a dealership. Ferman delivered the car to my house for a test drive and we were able to finalize the deal right then. They were good on the follow up as well to help me retrieve a spare key that wasnt with the car when delivered. I would definitely work with them again.

The Service Department is very thorough, very timely, and cared about helping me get my car fixed. I appreciated their honesty about the necessary Repairs and the Services that I could hold off on for a while longer..their knowledge prompted me to confidently take their advice..a special thank you to Courtney who walked me through from the start when the problems were observed and brought to my attention. I appreciate it.

I was very pleased with the service I received when coming in to purchase a new vehicle. I had started my search online to minimize the time at the dealership. I happened to come across a particular SUV at this location. I called ahead of time asked a few questions and decided to head up and take a look at it. I took a test drive and was immediately sold after that. I feel like everyone there went above and beyond to make it happen. What I loved most about the whole thing was they did not try and talk me into something else more expensive or brand new, unlike other dealerships I have been to in the past.

We bought our 2014 Ford Escape here, the staff was great last March! However fast forward to our first service in December which we thought was great, we had a recall and was recommended to take it to Ford. So when my wife takes it to Ford and it’s recommended that we have $1500 in immediate repairs done, service that they say have been long over due and a safety concern. So I called our service department here at Ferman Chrysler left 3 messages and still no call back 4 days later. Highly disappointed and about ready to take our business else where.

I am not good with names. Sales person and loan officer did excellent job in getting what I wanted. They explained how to use the uconnect system and all other apps on my phone. 2 weeks ago took my Charger for oil changes. Prices are very competitive the service advisor and mechanic very friendly and was excellent service.

Ferman Chrysler Jeep Dodge Ram of New Port Richey has fast efficient service. Limited wait time. They have a nice waiting area with beverage of your choice.I purchased my 2020 Jeep Gladiator from their best sales person Debra Mendoza in my opinion, who followed up and advise with any questions or issues I may have. I love the fact that this location have so much more vehicles and jeeps to chose from.

The sales team was courteous and not at all pushy. The finance guy was a delight to work with. They even helped me unload all the junk from my old car into the new one. Class operation!

The service provided from ferman dealer is always excellent. Thank you for great customer service.

It was not a high pressure sales place. I was able to walk in and make to the front desk without being stopped. The internet sale team was very helpful! They kept in touch with me at all times. They hooked me up with a great salesman.

I had an awesome experience! I need service done on my Jeep Wrangler, a routine oil change. The day before I ran over debris in the road and got a flat. I brought the tire in and Steve in service check, and I had road hazard. He promptly order a new tire. He went up and above to help me get back on my way safely. Thank you Steve for your awesome service! I highly recommend Ferman Chrysler Jeep Dodge Dealer Ship and Service Department for your vehicle needs!

Best dealership atmosphere I have ever been in. The salesperson was incredible in every aspect. Had a great knowledge of the vehicle I purchased, the moment I gave a stock number he had the keys in hand and ready for my test drive for when I arrived after my two hour drive to see the vehicle. Before I even reached the Gladiator he was already outside and knew who I was and what I was there for. I have already recommended this dealership and to friends and family members and I will continue to do so.

Scheduled oil change and it took 2 hour (Ok, fair enough with Covid may be short staffed), get in Truck to leave and check engine light is on, turned truck off went to talk with Service manager and first question was it on when you brought it in ? No. Quickly came back noted MAF sensor wasnt plugged back in (why do you unplug MAF sensor for an oil change)? Leave the dealer go home and there are three oil puddles on my driveway - it looks like they spilled 2 quarts of oil down the side of the motor (didnt appear to leaking from filter or drain plug). Next day put wood under car to not ruin driveway and more puddles so took it back and they put on rack noted it was spilled oil and they cleaned it up out of frame rails. Nope, still dripping - will give it a few more days and if still leaking will take it somewhere else to see what was messed up. Now i get why MAF sensor unplugged - to clean up the oil.Wont be bringing my truck back here for service.

We live right up the road and have been debating on coming in to look at a new vehicle. So we finally decided to come on in and we had a great experience right from the start.Joseph Vega is such a great salesman, very helpful and makes you feel like family.We had such a great experience here! We are already thinking about getting our second vehicle from here in the spring!Thank you Ferman for a fantastic new Jeep and wonderful employees. I will be sending everyone whos looking for a new vehicle here.

Would not do TSB # 02-003-19 without $150 diagnosis fee, even with video proof of the issue and the TSB clearly stating “If the customer describes the symptom/condition listed above, perform the Inspection Procedure” had a good experience here until now.EDIT* Dealer replies below with generic response, dont let that fool you, its meaningless, they wont do anything to change your experience.

Was very pleased with the service I received. Jason was very accommodating. Car was repaired in a timely manner.

Was able to get scheduled the next day on short notice. The wait was long for the service, but it was understandable due to their work load. There is always snacks, drinks, and areas are kept super clean!

My first time buying a car and this was the best experience. The staff is so friendly and personable. John Lopez was so helpful and kind. I would recommend this place to anyone.

These people always treat you like family. Great comfortable experience.

Great service department and advisors David F was a massive help. Definitely recommend

Lizzy had great customer service. Thank you!

Great SUV the best car Ive had ever owned. Its got allot of great safety features which warns you in all directions if you about to hit someone. Also Ican link my I-phone to the screen. And use the direction finder from the carscurrent screen. The leather seats and the car is very roomy is another great feature.

Dennis and Scott helped make my car buying experience as hassle free as possible. They were so helpful and Dennis was so patient with me and had no problem letting me test drive six different cars since I was unsure of what I was looking for.

UPDATE - OCTOBER 4:On Monday September 28 I went to pick my car up, and they said the problem with the wind coming through the windows is “normal”, they replaced the battery in a brand new car, and they don’t changed the breaks.On Thursday October 1, I received an email with a “recommended service for $328” for the tires of my Jeep, they know about that since the inspection on Monday October 21. I can’t understand why they didn’t fixed that problem too when I leave my car there on Friday September 25. I’M PAYING A EXTENDED WARRANTY TIRE SERVICE and it cover that.TODAY, OCTOBER 4 my car are showing me a SERVICE ENGINE message (Picture 2)!!! 😡 my breaks are still with a LOUD SOUND, the wind are still coming through the windows, causing dizziness to me.... So, What did they do less than a week ago with my car? they supposedly gave it back to me with everything working.To be honest, I’m tired of been trying to fixed all the problems with my BRAND NEW JEEP. Even with JEEP warranty and another extended warranty for ENGINE AND TIRES.They play with my time and my money. This is unacceptable and disrespectful for anyone. I live 1 hour away and I cant be taking my car to service every week.—————————————-I bought a brand new Jeep Compass 2019 and My car has been into the service department multiple times because it has a weird sound in the engine and there is lot of wind coming thru the windows. I haven’t received any solution, that problem is “normal” is what the service department always said, also that’s what they wrote in all the inspection statement they have given to me. On Monday 21 September, I went for my regular oil change and to check my breaks because they have a sound that’s not normal, it looks like the brake band is worn, They didn’t change my brakes because that sound is “ok”🤯. I also asked them to check the same problem with the engine and with the windows. They only said that’s normal and everything was ok. They did a point inspection to my car and it was “ok” as they told me. I also did a drive test on Monday in their field by driving another car same as mine and it didn’t have the same sound in the engine, and there were no wind coming in through the windows like mine.On September 24 I was working and when I tried to start my car, it did not start, it also show me a message that it needs TRANSMISSION SERVICE (picture 1) and something with the coolant. It happened 3 days after my maintenance. so I don’t know what kind of revision they did with my car. The same day in the afternoon I left my car at the service department and they were supposed to call me back next day morning to talk about what happened with my car, I asked them for a car while mine was there the same day, but they said that’s impossible, they need to check mine first and then call me on Friday morning with any “solution”. They rent me a car on Friday, September 25 while mine was there in the service.

Tony at Ferman of New Port Richey is the best, if your looking to purchase a vehicle go see him. He will help you to get the vehicle of your dreams at the best possible price.

They were the only dealership to have a colorful Jeep Cherokee. Everyone else had only gray, silver and black. They were quite nice and my saleswoman wore a mask the whole time. The same cant be said of other people there. Overall, a great experience.

Travis H was exceptional. We had a family emergency out of town and Travis worked us in and took care of our truck immediately. Made sure we were travel ready. Highly recommend Ferman Service department. Thank you Travis.

I live in spring Hill Florida, used to be a customer of crystal Chrysler Brooksville, service department is terrible I decided to give a try farmer Chrysler dealer, service center. they are so amazing got my appointment on the same day took care of me really good thank you so much and I highly recommend this place.

The staff at Ferman New Port Richey are phenomenal! It was the only dealership that made me feel like I was important and wanted my business! So happy with my purchase and living the Jeep life!

Very good service. Pete and Walter were great to work with. Would definitely recommend this dealership if your looking for a new car.

If your looking at purchasing a new vehicle, Ferman Chrysler Jeep Dodge of New Port Richey is the place to go. Very friendly and not pushy at all!. Excellent customer care! Ray Haas is the best!

When we dropped our van off for issue with a stalling problem. You had our vehicle for 17 days.within the first few days of them test driving the vehicle they were able to duplicate the problem once. I was then told that the tech was driving my vehicle very harshly and that they found 3 broken motor mounts. While they were replacing the motor mounts they broke, they then said they broke the oil pan so had to replace that. When the vehicle was done, The service writer then delivered the vehicle to my wife with the exhaust manifold not attached correctly so it was making a loud noise. She brought the van right back again to fix that. When I got home from work to check out the car I then found a rat nest on the intake manifold with wires chewed as well as the battery surround tore up. The mechanics idea of fixing the issue is just put electrical tape on the wires. I am not blaming the service writer for any of this but I will put blame on the tech that was rude as well as how I was treated by the acting manager. My wife stated she will come to you for oil changes but will not be bringing the vehicle back to you for any kind of repairs or maintenance.

Incompetent, confused, and lazy service. I made an appointment for new tires, waiting 2 weeks due to the need for a Saturday appointment. I arrived at 8 AM to find the service department just opening and my service manager Courtney Deason, being informed, was running late that morning. I decided to wait, and in the meantime another person tried to help me. I was told that my tires were not in, even though I had made this appointment and confirmed it with Courtney 1 weeks earlier. In addition, the person helping me mentioned that the tires could be there (?), and that he would check. He came back and said another service person told him they could get the tires, and quoted me a price approximately $200 more than I was quoted, even though I had confirmed the price a week earlier. I decided to leave and call the service manager responsible for my appointment later that day to clarify the confusion.I called later that day 5 times, only to be placed on long holds, one dropped call, and one call taken after a transfer to Ferman BMW, rather than Ferman Dodge.Im not in the habit of posting negative reviews, understanding that stuff happens and communication will handle situations. However, after failing to get through with calls, misquoted pricing and not receiving a call from my service manager responsible for the appointment, this review has been submitted. Obviously I will not be going there anymore for service on my vehicle or purchasing any new vehicles in the future.

Great service ! Very friendly and knowledgeable sales team .

Took longer then expected but once I got my truck back it was worth it. Runs great.

If you want a no-hassle, change up from the regular car dealerships, look no further. These people here know how to do business, value your time and make you feel comfortable with your next investment. I had the pleasure of working with Ramizi. Absolute Pleasure. Thank you guys once again for the help on my new Dart

They do a good job but having an appointment and still taking 4 hours to replace batteries is dissapointing.

From the moment we walked in the front door the experience was top notch. Our sales representative was kind, courteous and offered no hint of pressure, the finance representative went above and beyond to make things work. Both stayed well after closing to get all the paper work done for us to take the new truck home that night.

Great Service as usual, Steve Brawer is the bomb, always a friendly professional.

Very professional and low pressure sales. Tina was great to work with and exceptional with post sale follow-up. Very competitive prices. I definitely recommend them.

Ray Haas was very helpful in my obtaining my new Jeep Gladiator. I new which one I wanted when I arrived at Ferman Jeep so it was just the matter of paper work.

Great experience from start to finish. Peter met us at the doot and took great care to see that we went home wtih the perfect truck. He was extremely knowledgable and never made us feel pressured. Went out of his way to make our purchase a pleasant experience. Highly recommend.

I felt I got a pretty good deal, no drama, had a conversation over the phone on the trade value, and they complied without issue.Jonathan finance manager was very informative and helpful.

Horrible customer service. Had an appointment and Tiffany told me that the cars i was interested to see were there. She lie to me. The cars were not there. The sale guy Michael did not have a clue i was coming. Also he had no energy or interest in selling cars. Bad place. No customer service whatsoever. No star earned.

Great service. Greeted immediately and service performed in a timely manner. Id recommend this Jeep location to others who are in need of service.

Mirriah was so helpful and honest throughout the entire car-buying experience. I am very lucky to have had her through the entire process. Thank you so much Mirriah, Scott from finance, and Robert got all the sincere and honest assistance!! I will definitely refer y’all to my friends who are looking for cars 😋 I appreciate you guys thanks y’all

Working with our sales associate Ray was a true pleasure. He was very thorough and patient.

Once again Michael Hughes and team did a great job of taking care of my daughters daily driver. This is my car and when my daughter can come in for routine maintenance, I can have the trust in Mike and his team that she’s not going to be taken advantage of! Keep up the great work! Thank you again

It took a little while longer than expected for the parts to come in ( due to the darn Covid situation ) no fault of the dealership. Otherwise great service and communication