I spoke to a young lady by the name of Jocelyn and she was very nice and very helpful. she answered all of my questions and she didnt take a long time either, shes pretty fast. I would recommend customers to speak to her if you need any help atgem pawnbrokers. great customer service

Lance and the Harlem gems has great service I love coming to Harlem they are the best. Adange is very professional and has a good spirit and attitude about her she was very helpful I will definitely be visiting again !!!

Lance has amazing service big shout out to Harlem gems he sold me a computer and the service was great !!!

Adange and Vanessa was great and helped me a lot knew everything about items I would recommend people work with them !!

Adange gave the best customer service. I love coming to GEM. Best pawnshop in the city.

Adange is a great person and gives wonderful service. I love to come to harlem. Definitely coming back to see Adange.

Adange was the best. Great customer service. Lovely atmosphere.

Adange gave the best customer service. Very nice young lady.

Lance and Kenneth are great workers, good conversation, and gave me a nice price on what I was selling

I dealt with a gentleman named Lance and he was very knowledgeable and helpful during my time there. I would recommend going to Gem pawnbrokers if need be. They are knowledgeable and fair.

Everytime I come to Gem PawnBroker, Kenneth is always smiling and full of energ. Sometime I walk by to say hi if Im in bad spirits because I know hes in the front of the store giving off all his amazing energy. He takes care of me everytime I come here. Very professional and reasonable, I recommend his service to anyone who is looking for a great customer service experience while they are shopping/pawning Jewelry. He is a true Gem. Thanks Kenneth.

GEM Pawn has been my go to for secondhand purchases and loans whenever I’m in a pickle. Lisbeth is super helpful and friendly, not just to me, to all of the customers she interacts with. Most recently, she helped me purchase my first piece of jewelry on a plan I completed earlier than expected. As a bonus, borrowing against my purchase in the future will return higher rates than if I was coming in for the first time. The interest rates are reasonable and the staff of very attentive.

The best spot on earth if your in a jam either for a loan or a last minute gift... very trustworthy .. Vanessa and Glenn makes the experience easy..

Kiara is so helpful! Easy process to sell or pawn. Helpful, no judgment, no drama! She was clear and straightforward and put my mind at ease 😌

Lance is the guy to ask for. Best pawnshop around, He gave me top dollar for my items.

Adange has great customer service she was kind and respecful and took her time with me if you guts go to gem go see Adange she is the best and over all the store is just the best they work as a family and always make there customers feel comfy. I love her.

Awesome excellent. My go to when tight. Always looks out. Truly professional and understanding. Lance and Gregory are truly phenomenal.

Shout out to Greg, Vanessa, and the whole entire Gem Staff Crew, HARELM BRANCH IS THE BWST SERVICE EVER !!

Kiara 8s every sweet and kind and makes me so comfortable to come and talk to her about anything shes the best and no one can compete with her she really needs to be a manager

Kiara is the best she loves doing her job always so happy I hope she gets further in the job and gets where she needs to she’s the best out of all no one can beat her

Kiara was soooo helpful, professional & understanding. I definitely recommend this place. Thank you 🙏🏽

The person who attended to me Dange was very nice and friendly she gave great customer service !

Adange awesome amazing quick service!

Lance has great service harlem is the best and Kenny did good work!

Kiaram did her very best to help me she was so polite and did a great job honestly one of the best experiences with a Gem employee I have ever had made my day

Lisbeth was absolutely amazing! And more importantly she was understanding and caring. She made my experience smooth and easy

I had a wonderful experience. Kiki was very helpful and knowledgeable for the questions I ask.Thank you.

Kenneth and Lance were very helpful. Thanks guys!

Lance and kenny has amazing service they are good ppl

Lance and Kenneth provided the best service I’ve had in a long time. I highly recommend going to the location!

Lance had amazing service and gave me a good deal on my lens thx so much lance

Lance had great service shout out to gems in Harlem

This was one of the best experiences I’ve ever had with Lance as one of the best security agents to work with at this location . Recommend 100 percent !!!

Kiara was very helpful and nice she looked out for sure.

Im new to New York and need some cash to hold me thru the weekend. They help me and were really nice and worked with me. Ayesha was great!

Ayesha is a great broker she help me with my Apple laptop which I got top dollar for I really appreciate her service and her professionalism thank you Ayesha

Ciara was so very helpful and supportive a genuine employee for Jims shes a keeper very good customer service

Very respectful, flexible, & understanding. I have never had an issue purchasing or pawning anything with Gem Pawnbrokers. Glen the Manager for the Manhattan location is a great person!

Lance and Kenny have great service, gems in Harlem is the best.

Lance has amazing service and thx to the harlem gems is the best

Ayesha is a Wonderful broker she help me out with fast cash with my dj system I appreciate her patient and her customer service 10 stars all the way

Lance and Kenny had great service I appreciate Harlem gems

Kiara gave excellent service was very kind and she took her time to read try and help me of your coming to gem see Kiara

Ayesha was very helpful she understood the importance of the matter I needed to handle, and this is service I’m looking for, thanks again Gem Ayesha is a real MVP.

Awesome customer service with cheerful agents like Kiara who go above and beyond to help you! Thank you!

My experience at Gem Pawnbrokers went well. They treated me with respect. The workers there were very helpful.

Lance and Kenny had amazing service and gave me more bang for my buck Harlem gems is the best

Lance and Kiara has great service and Harlem gems was amazing

Lance and Kenny are my 911 and solved all my questions and issue. Great place .

Kiara gave good service she was kind and respectful and very fast at service gotMe in and out

Lance was awesome and had great service thanks to Harlem gems

Lance has amazing service he did great with my p4 gave me way I needed

This is the best pawn shop ever, they give great deals and the electronics are in Mint condition. I often go there not only for the electronics but using their pawn services as well. I would definitely recommend everyone to go there ! Thank you Anthony!

Ive been going to gem pawn for almost 10 years now and at the Harlem location, Kenneth is the best! He is very detail oriented and pleasant to work with!

Lance has amazing service and Harlem gems is the best

Ayesha is a wonderful n proffer pawnbroker. She helped me out with something and willing to work with.me and for that I greatly appreciate her

Adange is the best, great customer service, welcoming and friendly.

Dealing with GEM PAWNBROKER Since age 15 with parents permission. Im going to be 60 in a few weeks. The owners know me and have treated me well for literally decades. When I need a loan I depend on myself. With GEM PAWNBROKER I maintain without anyone else supporting me.

Lance and the Harlem staff was truly amazing gave me the best bang for my buck Vanessa was great

Kris was very and helpful with letting us know the due date for our ticket and how much the interest would be. Also, he gave us the total cost to take the item out by the due date and after the date.

Kiara And lance gave great customer service very respectful And kind

Great service, every time i come to 125st location

Miguel was great and very helpful.Great experience!!

Arle, was very pleasant. Her customer service skill was excellent.

Lance had great service and assisted me well

Ive always been provided excellent customer service.

Lance and Yerina, they good people’s GREAT SERVICE

EVERYTIME I come to Gem I get treated like Royalty! They make sure I get affordable prices, and even offer payment plans. I feel good purchasing from Gem. Thank you Arlene for my earrings purchase! Be back soon!

Kiara gave me great customer service she is awesome

Good service. Friendly employees.

Ayesha was extremely helpful and courteous with me at this location. Quickly and timely service as well. I highly recommend Gem pawn broker.

Lance and the Harlem store has great service and the experience was amazing

Ayesha was absolutely amazing. Took her time and was very patient. World Class Customer Service. Simply the Best!!!!

Very pleasant atmosphere Did not have any problems with speaking to a representative by the name (Kiara ) She was very polite and listen to everything I said! Although I did not have My pledge on me! She took my information down And did the job! Great work!!! I would recommend anyone to this Gem Pawnbrokers store!! 125th on St. Nicholas

I worked with Kenneth today and he was absolutely amazing. Very knowledgeable and extremely warming personality. Made me feel like a person from the time I walked in. As I told him. I wish we had more people like him. Great place to go. And Kenneth will be my favorite go to person.

Great place to do business. Helped by Anthony who made sure I was well taken care of at Gems was Polite and very helpful. I recommend Gems to evy

Their excellent in what they do, I have no complaints with them.. have been with them for years. There services is great, I wouldnt go to another place but them. 🤗🙂

This is the place to be to pawn and get quick cash Ayesha was very professional and nice thank you Ayesha ur the best

Arrived early and in great condition! Would definitely check them out again!

Miguel gave me good customer service 👌

Kris was an amazing help today.. was able to pick up my items quickly but also had great conversation.

Hawa from the gem location help me out and even listen to my story. I appreciate gems thank you

GEM Pawmbrokers is a great place and the staff is Awesome. The items they have for sale are in Great Condition, and the Jewelry is in Great Condition as well. I have pawned a few items here, and was happy with the outcome. I also have done many loans, and it is the Best Place to come, Honestly..... Kenny, The Manager, and Angel are Awesome and have expectional Customer Service...

Lance is amazing and Harlem gems is the best

Ayesha has a great personality, very helpful and resourceful. You are honored to have her as a employee.

Hawa and lance has great service they helped me out so much Harlem gems is the best

All staff was very helpful pleasant and very patient. I would definitely go there again and recommend them to others, Especially (HANA), I had a great experience with them 😃👍👍THANK YOU 😊

Kris was very professional knowledgeable of the job and assisted me with all my needs in reference to my questions. you have a good employee he’s an asset to your organization thank you.

Ayesha was super nice and help me out with a quick loan thank you Ayesha and Gem :)

Lance has great service

Anthony and Kenneth were the best to me and gave great customer service

Hawa helped me get the money I needed and she was great thank you gems

Great Service! I come here to pawn and buy and I leave with a smile each time. I especially love Lance! Love the shop! Happy Holidays guys!

A gentleman by the name of Lance helped me a great deal by assisting me in choosing the perfect size and cut clarity for a set of canary yellow earrings. Since that moment, i’ve sent three other people to his way in the store and they are happy customers as well. I forgot to thank him personally so hopefully he sees this!

Lance has great service

Miguel gave me great servicea

Ayesha is execellent polite and friendly am a 5 star customer so I know about top of the line customer service thanks Ayesha

Always come in & work with Kris & Hawa....he is always very helpful and friendly and she is very knowledgeable.

Lance, Anthony, and the manager Greg were very helpful in fulfilling my order today. They even went out of the Yerr way to stay later in order to help me out. Honestly I really appreciate it. They really helped me out more than they know!

Clean, organized, friendly and staff interact like family. The music is tasteful. The prices are fair and reasonable for quality jewelry. But best of all is the Employee Lisbeth Soriano. Ms. Soriano is so accommodating. She knows quality jewelry and her recommendations proof to be show stoppers with my friends and family. Lisbeth’s consistency is esteemed. With being in a recession her customer service softens the hardship. It’s an pleasure/honor to write this review.