Custom pieces are best for people with patience!! I ordered a custom ring. The staff was good at making sure I got exactly what I wanted. I patiently waited and waited and received the perfect item of adornment. All good things are worth the wait. Keep in mind this is all going on during a pandemic.
Got my order in today, super quick delivery as well. To say I’m blown away by the quality & craftsmanship is an understatement. Using live chat before purchase even saved me a couple hundred. Don’t sleep on TraxNYC or you’ll miss out on a premium opportunity to experience luxury & service. It’s an entire experience!
This place is awesome. What craftsmanship! I did 1 day express shipping so I can get the piece for my wedding and it arrived the next day. Their customer service is always around to help and they follow up to make sure you are happy. I’ll be buying all my jewelry from them! Keep doing what you’re doing.
I purchased a beautiful diamond cross from TraxNYC and the item arrived in a timely manner via FedEx. The item was just as described and actually was more prettier in person and just the right size. Customer service with this company was simply amazing every step of the way in the ordering process. And yes I will be shopping with them again. So if you are thinking about shopping for jewelry I would recommend TraxNYC for great jewelry and a great customer experience. Fantastic ....
This was a fun experience. Price and quality you won’t beat. So don’t try to waste your time searching other companies. It won’t happen. You will have to wait longer than you would like, but that’s what keeps the Cost low. I would’ve never found the quality at the same price. I would recommend going into store for purchase, I had a little problem online. I bought and a few days later somebody tried to make a shoe store purchase on my card. I can pinpoint them. Overall I’m happy with my purchase and would certainly do business again!
Steve V and TraxNYC are fantastic.Incredibly helpful and insightful.They really look out for the customer while having the best supply of jewelry in the world10/10 would recommend
Been working with @paolotrax for sometime now and i gotta say that his communication and service has been amazing. Im a hard person to work with and Ive texted him at all times of the day and night while I had ideas for several projects and hes always replied within a reasonable time. So far Ive seen nothing but great products come out of traxnyc. Theres many more projects to come and Ill be doing some more reviews on my upcoming projects.so in summary hit up @paolotrax for all your custom or any jewelry needs. PS tell him Johnathan send you and Im sure hell get you the best price possible.
I had a custom idea for a pendantI told them a price I’m looking forThey said they would do it for no problemFirst the price was 2500 for 3inch 50gramsThen because they couldn’t make the 3D image Hollowthey had to use another machine to do it,That was a lie the gold was going up so they brought it up to 4400 I said okayBut when I saw the pendant made itSo small that was only 1inch 1/2I was very angry, after that I was think of going some where else to get my jewelry and I did with a better prices then them, after 1yr pass by due to Covid-19 shutdown, I went back and they needed the image again even though they had still my depositSo I sent it again and they told me now it’s 5,500I said No way I went back to the other jewelry placeWhere they give me a better price on my jewelryThere making my pendant for a better priceThe only reason I went to Traxnyc I believe in the guyThe main man on the shop but everyone in there isHorrible customer service.Thank You for nothing
I was looking for something nice for my birthday and was able to find Amy from Traxnyc to help me and this Miami Cuban is so much more then what I was expecting for the great price I got for. Will recommend TRAXNYC for all your needs. I will be getting a matching bracelet for my chain and maybe even a charm. Amy was completely helpful and did not pressure me in any way. to get this done online was amazing. salute TRAXNYC
Noah and the team really helped with my online order. He made it easy and convienebt for me. Even took pictures of different chains and catered to all my questions. Really like how he handled the online order!
I was a little nervous buying an expensive piece online. But I was finally convinced by the videos and reviews by the owner, Maksud. It took a couple weeks to come in the mail, but TraxNYC customer service was outstanding and replied to my emails within hours and kept me updated on my purchase. When I received my pendant and chain, it came in a beautiful gift box with two certificate appraisals for the chain and pendant. Freaking awesome. I was blown away to say the least with the prices and the quality of the diamonds and gold. I will not get my jewelry from anywhere else except TraxNYC. Thank you!!VS2 quality diamond cross with 26in 14k Yellow gold Franco chain.
If your just getting into jewelry or have a collection already traxnyc is the place you need to go, honestly I was super impress with the quality I got for the price. The website pictures doesn’t show the fire and shine like it does in person, U will be really happy with anything u buy weather it’s 200-2,000 u get more then what u pay for. I will continue my business with traxnyc, also I would recommend watching their videos on YouTube, they teach you a lot of stuff about jewelry that other jewelers wouldn’t tell you.Do yourself a favor and shop at traxnyc!
This place is awesome Paolo at Traxnyc came thru for me I need some earrings for my 20th wedding anniversary. Super fast shipping and the quality for the price is unbelievable. My wife loves them.So after receiving my wifes earrings and seeing the quality. I decided to get a custom piece made by Traxnyc I hit up Paolo again and asked him to make me a custom Nipsey Hussle piece and the piece turned out amazing straight 🔥🔥🔥
They were very easy to deal with, affordable and great quality. I live in Florida and the pieces I ordered arrived in a week! Thank you to Will he was extremely helpful throughout the process and I will definitely be purchasing from him again.
Had the pleasure of dealing with Roo over at TraxNYC over text. He helped amazingly and got me a great price (cheaper than the internet list price).Kept me updated and I got my Opal diamond ring custom made in my size in about 2 weeks. Which was pretty quick in my opinion.Give Roo a holler for anything you see on the website!!
I wanted something custom and purchased here before so I figured I’d give them a try. To be fully transparent I did inquire somewhere local but the correspondence was not up to my expectations. I sent an email to Trax per their website’s direction and was connected to Giorgi. I followed direction and provided the information needed to begin the process. Giorgi worked with me until we got the design down to something I wanted. The process started in early February and I received my jewelry late April. Like me, you need to understand this is a process and doesn’t happen over night. Once I received the jewelry the pendant would not fit on the chain. Giorgi made it right for me, no questions asked. The next day labels to ship back to Trax were presented to me and I acted quickly to ship. Giorgi I’m return attentively shipped back via next day air for a very quick turn around time.I wanted to wait some time to write this review just to experience having it for more time. I will say that this thing looks great and is well made. I am very happy with everything. I must stress to anyone wanting jewelry to be patient and to trust the process. Communicate well and there is no reason you can’t get exactly what you want.Thanks again Giorgi. I’ll be back.
I walked in today looking for this pair of earrings I had found online. After requesting what I saw online I decided that I also wanted to look at different earrings as well to expand my options. Yashu was a greattt help. He showed me all different types of earrings and he was patient with me as I was super indecisive. In the end he helped me pick the best option and gave me a great discount as well. I would recommend asking for Yashu, he will make your shopping experience pleasant as he made mine.
My brothers and I were looking for a fathers day gift that my dad would really appreciate. My dad is into nice pieces of gold jewelry. We are very fortunate to come across and have found Traxnyc, as we searched for the perfect gift. Quite frankly, we are very adamant in making a purchase online as it would be hard to find a trusted seller.Thank you to Kenneth M. for making this purchase very easy, hassle free and worthwhile. Kenneth was very accommodating with all our queries and we never felt rushed in making a purchase. They are very knowledgeable of their products as they are able to narrow our options in finding the ideal gift. We are more than satisfied with the service and purchase; We are very pleased. The product came earlier than expected making it in time for fathers day on a very short notice. Highly recommend and would definitely go with Traxnyc for our next gift purchase.
Will worked out a price to fit my budget on a nice solid Cuban. He kept me informed as it was being made and shipped promptly. I was not disappointed when it arrived my Miami Cuban was gorgeous. One of their competitors wanted 40% more for the same chain. Ill stick with trax
Qurbe was amazing, the whole staff including the owner treated my girlfriend and I like celebrities. Since we were new customers, The owner also took the time to introduce himself to us during a busy day. I will always visit Trax when I visit the city and recommend everyone to go here. Some of the best customer service we have experienced and my girlfriend is beyond happy with the ring she got. Thank you Qurbe and the Trax Team!
Amazing customer service and high quality products definitely recommend and wanna say thank you to my boy Nassier for the Service I definitely will be coming back for something in the future. Keep up the amazing work and the amazing content on YouTube and Instagram. Personally trying to become a jeweller myself and maxs videos are really educational and facts lol again thank you guys so much and thank you nassier. And for anyone who hasn’t watches there YouTube or checked there ig I definitely recommend it Amazing content
Exceptional service and friendly staff. I would come back for more pieces for sure. 🔥🔋
The sales representative was very helpful and informative. The product took a while, but it was in great condition and arrived without any defects. I was very happy to give this to my son. The only issue was the amount of time it took. I will say, I would rather someone take their time and get it right than rush and mess it up. Thanks for the service!
I purchased the three tone gucci link chain. It is spectacular. Kenny was extremely helpful with making my purchase. Thank you for this work of art.
Walmart Jeweler But The Best Kind, We Love U Maksud Jan.
I will be in delegation upon continues with mineral jewlery. N has no credit. I prefer we no longer be associated as jewel flaunt. You see me do press me call 911 please. I dont want jewelry taste anymore. Tell them teams Texas to keep style. None of those n. More n.
I’ve purchased 3 items from Traxnyc and all 3 were amazing. Great quality and above all great communication. I always get compliments on the items I’ve bought from here.
Got my package delivered today, shipping was very fast. Had an issue with my order which was NOT the stores fault, gave the store a call and Amir immediately resolved the problem. Their customer service is excellent and would definitely recommend them to everyone.
I don’t recommend this place. They were very helpful till they got my credit card number for the chain I wanted then dropped communication with me. I notified them a week after the piece was supposed to arrive and they said they would send it out that day, it arrived a week later. Also a month after I received it the solder job where clasp connects to the chain came off. Now I have to take it to a jewelry store to get fixed. Poor service and poor quality. Will not use again.
More than satisfied with my solid 14k gold chain. Exceptional quality and got it for a price you can’t beat. Trax is legit def recommend
Hello its Yannick. Noah gave me really good advise, helped me a lot to choose the right Solid Chain for the good price. I really appreciate his assistance in selecting the right piece and Noah from TraxNYC took all the time and had all the patience necessary to help me as a costumer. Thanks again !
I purchased a custom 14k gold ring from Trax NYC a few days ago after working with Will. He took care of me on price, gave me lightning fast shipping, and the whole experience was fantastic. I will be a repeat customer for many many years! Will is awesome!
The support service was reassuring. They replayed super fast and resolved the problem from paypal under 24h.
Placed a order for a memory pendant for a loved one, after placing the order it seemed to me like the jewelers weren’t in the same loop, I reached out several time with not a answer in site, I was getting worried the reviews about items taking months, were true, after speaking with Angel a reassured me he would personally take care of me as a person rather then a customer, he showed exceptional customer service, and empathy, and had a great rapport with me as a customer. He was able to get the piece made ahead of time, hopefully shipping is just as fast. Exceptional job sir
I would like to give a shout out to 2 people at traxnyc Noah for the amazing customer service and the pricing he gave me and was delivered within a weekAnd also Paolo for refunding me my custom duty tax I got charged on my order..2 amazing people to deal with at traxnycI been doing business with traxnyc since 2008
Talked to Paulo through live chat. Made the shopping experience very easy and got my chain in under a week. Thanks
Qurbe was absolutely amazing! He answered all my questions and made sure I was fully satisfied with my purchase. Hes attentive and patient, i will definitely be coming back to him for any future purchases.
TraxNYC knows how to hook you up! The business is great and the team members are amazing. PIA helped me out with a fantastic order she’s awesome. Shoutout to Max and Liam too. Those guys are the real deal. Definitely will be purchasing again soon.
Paolo is a solid guy, he took care of me. Ben, the manager up front as well as the gentleman who owns the business are great guys as well. Jacqui a sales associate there is also really calm and hardworking. Overall, Trax NYC is a great spot, with a huge array of stuff to pick from, and their prices are AWESOME. I will be buying again soon. You should.
I was hesitant being from Chicago. But Ms. Roo answered all my questions and put my doubt at ease. Even after I placed the order she kept me updated of the process. I will be doing business with her again.
TraxNYC is amazing, they are quick to help and respond to what you are looking for. I will be ordering something special again. Thank you again.
Noah gave me really good advises, took all the time necessary for me.he helped me to have good prices for the items I bought, the service was beyond expectations. Thanks again Noah and looking forward for next pieces Ill order from TraxNYC. Regards.Yannick N
I respect your energy and the way you look at life. God bless you. Usually in a robbery people fight for life but you’re right when it’s worth more than they saw in life it’s only one thing in mind “run it” again you’re blessed 😇
The Miami Cuban link is perfect in every way and can’t for another one !!!!!!
Has great quality jewelry. Was very satisfied with my purchase. I will definitely be getting more jewelry soon.
Ken was hella dope and professional fixed my order and helped me get the ring I wanted! And he kept checking up on me with the process. Very great guy! 5/5 recommend and most def coming back
If you ever come here make sure you go to Yashu! He made my experience unforgettable! I bought this beautiful hamsa pendant with a rose gold rope chain. Yashu is your go to person. He was always accommodating and made this process seamless and easy. I get nonstop compliments for the quality of the necklace and shiny diamonds. Definitely will be coming back to him for future purchases!!
I got my Cartier ring iced out by roo the jeweler, I love it it’s so beautiful and perfect just how I wanted it
Worst costumer service ever! Don’t buy here. They tell you a price and then they want to change it saying that they made a mistake! They sent me an invoice for 5,500 after I ask that guy many times are you 100% sure the price is 5,500 and he said yes!! Now I see that they wanted to scam me! They wanted me to pay the 5,500 and then I’m sure they would of told me the price is not 5,500 it’s more so we need the rest of the money and because they already have 5,500 they would just say that they needed more money! Im glad I did not pay. I contacted another costumer service there, and he said the guy made an error and that the price is 9,200. It’s not my fault, he is a professional he should know his prices and quotes (scam)I don’t believe it I think they try to scam and play the bait and switch scam! I thought they were professional people but now I see that they are not. I don’t trust this people anymore, and I would never buy here.I always see the owner videos on YouTube and he always says that his business is a professional business and honest and they want to help people but his employees are not, they are a bunch of scammers!
Ken from traxnyc has been by far the best salesman y’all have! I have bought many pieces from him and will continue to. He makes it extremely easy and a totally stress free process, from everything like making sure you get exactly what you want from to the color to size. I will only wear traxnyc jewelry!!!! Best quality best price and give this man KEN a raise
Anyone who wants expert advice paired with THE most aggressive pricing in the market see my man Ken down at Trax. Got me my dream piece within days just before my vacation. Thanks again Ken!
The service was great and the jeweler was very professional and I would recommend roo to anybody that wants to get the best deals at traxnyc she is awesome
Done a few purchases here in store and online they ship fast and the show room in nyc diamond district is extravagant. Urooj is the sales person that has educated me on Diamonds and Gold As well as finds me the Style And Deal That Im looking for.
Noah is the man!!! I wanted a lovely Blue Diamond Mens Ring but need it in a size 13, he set the plan and emailed me the invoice and the rest is History!!! I love the customization and the wait was well worth it. Mahalo from Hawaii. Totally Recommend TraxNYC for your custom jewelry needs
Biggest crooks ever. Bought a watch and was told theres a 14 day return policy minus restocking fee. Brought it in 3 days later to return. They told me watch was used because I was given the watch with stickers. First lie. They took the stickers off themselves before they packaged it for me. Then they tell me it was final sale because of the price they gave me which I did not even negotiate about. The receipt they reprinted for me said final sale bitthe receipt I have does not. Biggest crooks on 47th.
This place is the truth. They are real and have great prices for custom pieces. I wanna give a shout out to ED the jeweler that made my earrings fire and got to me at a decent time even through being busy and the covid restrictions. I recommend anybody that is looking for official jewelry to shop at TraxNYC with confidence. You will be happy with their business and professionalism. Great work Ed and everyone working in TraxNYC. I’ll be doing more business with y’all soon.
Wow amazing good people especially my guy Paolo he helped me with a nice custom pendant white gold vs diamonds. I LOVE THIS PENDANT FITS NICE I FEEL NEW
Great place to do business with I called with a problem They fixed it Really great team I luv trax and I will be getting all my jewelry from them these guys are honest thank you Max
Noah was a great help and a good sales associate. Very professional and courteous. Definitely holds up the quality of the company to high standards.
Absolutely amazing and kind staff!! Jewelry was exceptional too! 10/10 recommend
Noah for sure is the definition of customer service. I came to him with a budget and a specific request, and he exceeded my expectations. He worked with me until I was satisfied.I even had an issue with my invoice and he checked up with me later on. Definitely won’t regret doing business with him and this company. Thanks again.
This review is directed for NOAH @ TraxNYC . I had a small hiccup with a 14k chain that i ordered . Noah was my contact person who helped me through the return and also made the process to exchange the issue chain with 2 different items totaling my original order price . Noah was courteous, professional, and prompt with helping me navigate through the process, updating me daily and after normal business hours.... Thanks Noah !!!!!I will continue to conduct business with TraxNYC .
The Absolute best place to buy your jewelry especially if you want to shop somewhere you can trust with peace of mind while getting exceptional service whether that be in store or online! No one can beat there quality or there prices! I know this first hand! So if you know how to shop and you know jewlery for what it really is, the beautiful precious metals, the natural diamonds, the craftsmanship, the stages it goes through and the efforts that get put into it then you will see that TraxNYC is the place to be for all your Iced out needs!!!!Highly Recommended Location💎✨•Trusted Review•
Honest jewelers that give you a fair price for outstanding quality. Dont hesitate to go with these guys they are some of the best in the game!
I ordered a 10 K Gold Diamond Cuban Link chain 24 inches for my husband. Paolo was my jeweler. Super nice super helpful. A few hiccups but very quick recovery and solutions. Will definitely shop again and even visit in store to shop. My husband loves his chain. So thank you Paolo.
I had been waiting to hear something about my order for a while.. never got any info so I was on the website trying to figure the best way to get in contact with the store, I tried the customer chat but the response wasn’t quick enough so I tried a few more times & ended up getting Noah s/o to that guy. Quick response & told me exactly what I needed to know! Thanks my dude. A1 customer service
Nassier helped me with with my orders, I copped a few gold chains and pendent. He took the time on FaceTime to make sure I can pick out what I wanted and showed me how they look since I’m a couple states away.Definitely appreciate the good customer service. I’d recommend him to anyone.
Trax seems to be a solid dude, but there are multiple reviews of customers getting the wrong chains… upon some research and a switch and bait from traxnyc on a tennis chain I bought,I come to find out traxnyc customers being switched and baited is a common occurrence.You can find multiple comments online on traxnyc review videos of how a customer purchased an xyz chain and the chain they received was yzx chain and when customer support or the Jeweler is confronted, the customer is given a list of bs reasons as to why.Trax himself seems like a standup 10/10 dudeTrax product team seem like they are 1/10 people.I doubt he knows anything about these bait and switch product issues his customers are going through. Truly sad.
Great prices great service cant to goBack again. Shut out to nazz
These guys are the absolute best when it comes to quality and service. Amazing team, and kenneth is definitely someone you want to deal with. After like 7 live chats, and eventually ken reached out via text to help me close a deal w a good discount. Not to mention they have super fire content and social media presence that matches their quality of top notch jewelry. The best.
Traveled to pick up some new pieces, Qurbe is who assisted my boyfriend and i, excellent service excellent quality and great atmosphere. My boyfriend loved his pieces. They cleaned and fixed an old chain we brought in, and made sure all the pieces were cleaned and resized, in less then 3 hours. we will be returning
Awesome deals!! Can do layaway!!! And customer service is the best. Never been wish I could just go to have a chat. Awesome buissness man!!!💯🙏🏻
I would like thank Christopher from the bottom of my heart for taking me from disgruntled to getting the ring of my dreams. From the time I started dealing with Christopher I had received dedication, personal attention, and a deep passion to customer satisfaction. I will be dealing with Christopher for all my future purchases. Hes the best.
Pete is a good dude and always looking out. Quality is great and prices are affordable!
I’ve tried a few different people and Noah was the most helpful one . Hooked me with an awesome deal. This is my fourth purchase fromTraxnyc. Definitely recommended and thanks Noah for the deal
David S was a great help, he made everything simple and convenient. Highly recommend here.
Great customer service!! Communicated all of my concerns and needs perfectly! And have shipped faster than quoted. I will definitely buy again!!!
I have ordered two custom gold chains, a pendant, and a sapphire chain from TraxNYC. I worked directly with Gregg and Yashu. Cannot say enough good things about this business and these two individuals. They are responsive, client/customer service oriented, honest, and diligent. I can see why this company is so successful because it has people that stick to their word and do the right things for their customers. Lots of love for this company and cannot stress how great of a job they did. If you are planning on purchasing a custom chain or a piece that is rather expensive, I would HIGHLY recommend working directly with Yashu. He helped me on a very intricate custom gold chain and I will be contacting him again in the future for more business. Thanks again.
Great experience I spoke with Noah C who was so helpful and found me the most perfect chain. I found other items that he had recommended that I will be back to get. No pressure sales it while still getting solid information. I know I got the perfect gift for Father’s Day. Thank you Noah I appreciate all of your help I will be back.
Had a great experience at TraxNYC. The product, support and pricing was fabulous. The sales person Qurbe was extremely helpful, knowledgeable, friendly and never rushed us. We were so pleased that we came back for another chain a few days later. We were given the red carpet treatment by Qurbe and Dan and all the employees were friendly and greeted us. They even sent us to the lounge area for refreshments while we were waiting for modifications to our chains. TraxNYC is top notch AAA+++. There is no reason to go anywhere else. The owner Max came over to greet us, was extremely friendly and said TraxNYC would take care of all our jewelry needs. We are extremely satisfied.TraxNYC is the place to go and we will be back!
Shoutout Traxnyc, they were very helpful when I purchased my chain a few years ago. Then it broke recently and had to send it in and they fixed it for me and got it back to me quick..
I ordered an item and the quality was just as good if not better than advertised. Liam was my personal jeweler and he was great I love the personal experience. I will definitely be doing more business with them in the future! I would highly recommend!
Thank you Qurbe, Jackie & Dina, definitely took great care of me. The service was excellent and the prices were phenomenal
These folks right here! Can’t give enough praise man. Lost the backs to a pair of earrings and they rush ordered me a pair for free. Definitely enjoy these guys. Amir is definitely a great guy. This type of customer service I’ll always recommend them!
TraxNYC does it AGAIN! Imdefintely loving my bracelet and ear rings.. If you need anything I promise they will get you RIGHT! Be sure to ask for my boi Roman he is the whole 100!
After doing my homework, I went to TraxNYC to get some jewelry. I was seen to by Josh (great guy), and even without knowing if I was spending $100 or $10k, I was treated like a rock star. Josh went above and beyond to find something for me, even though I was picky at best. I have a neck injury, so heavy jewelry is no good for me, but I do like the look of solid pieces. I ended up buying a beautiful chain and diamond piece, and a simple gold ring. Loved my pieces so much, I just went back and got an upgraded diamond ring and some diamond earrings. I can understand when people have a hard time when they dont receive their merchandise, but give these guys a try. Go down to the store if you can. Everything is that much better when you do business in person. SEE JOSH! He wont let you down.
The piece I purchased is superb, amazing quality! Customer service is just as splendid. Sammy was very helpful and courteous. Even got me a great deal below listed price. Truly recommend Traxnyc... and dont forget to give Sammy a shout! He will definitely take care of you!
I bought a chain set from will through live chat at trax nyc great service amazing prices great quaility gold