Quiet, no pressure. Matts patience with me and my lack of phone savvy was appreciated! Besides, my phone was acting possessed! He fixed the issue, then sent a text asking if everything was still good. Now thats customer service.

Super helpful and friendly staff. William helped me get all set up with a new phone. He was knowledgeable but didnt push any products I didnt want. Highly recommend this location if William is there!

Went in to get a charger and to look at the galaxy watch. Tim helped answer all of my questions and saved me some money. Very helpful and I will definitely be coming back here from now on with my phone issues.

Not able to help. If you have an issue travel to a different Verizon. Not friendly.

I came in upset but Tim really ironed things out for me and I left happy!

Its...mhee at best

Amazing staff. Thank you for being helpful and informative.

They were polite and service-oriented. Solved my problem and informed me how to prevent it in the future.

Always fantastic customer service from this group. Knowledgeable and accommodating, they always are helpful for any questions or scenarios we present to them. Came in today to simply pay our bill, and Matthew helped guide us into an upgrade that was a better fit than our current phones. He was patient, very friendly and efficiently walked our technologically challenged selves through the phone switch and after plan. Real glad they are a part of our community.

Alisa was excellent in helping me get my phones switched over. She is very professional and a good multi-tasker! Alisa was very knowledgeable and courteous.

My boyfriend and I worked with Zach 1/13/18. We had a couple of things to accomplish, switching him from a different carrier to Verizon, adding to my current plan with Verizon, purchasing a new phone as well as cases. We were expecting to be there for a couple of hours but I believe we were done within an hour and a half. Grateful for Zach’s patience and knowledge working with us, it wasn’t quite the chore we were expecting it to be. Thanks Zach!

Madelyn is outstanding! She went the extra mile for me and had incredible patience. She was extremely clear in explaining everything to me. I was going to leave Verizon but she convinced me to stay with the company. I am very excited as I decided to buy a new phone. You have a gem with Madelyn! I trust her implicitly. She really cares! Donna Healy

We walked in tonight, just minutes from closing (we thought they closed at 9), and Maddy was there to help us get a new phone for our son. She went above and beyond, and saved us some money on a discount we werent aware of. She was gracious, and knowledgeable and very helpful, even though it was an hour after closing. I would shop there again, and recommend it highly!

Brandy was amazing got me a great phone and knew exactly what she was talking about. She helped me get in and out quickly even though she was busy still took the time to work with me! I came back in today and Sebastian helped me and he is another great employee who helped me make sure my pictures all got transferred and I didnt loose anything, they are both wonderful and I recommend them to you!!

We traveled from SW Portland on a Saturday morning to get a specific phone and we were greeted and helped by Zach who went above and beyond to meet all our needs. Mary was super nice as well. We would gladly travel out there again just to get the great service! Zach youre the coolest!!!!

Alisa is the most efficient and knowledgeable person Ive ever worked with at Verizon. Shes also extremely personable. She answered every question patiently and kept her cool when interrupted by other store business. Shes an excellent representative of your company.

Had to update 2 phones and Alex made the process almost painless. They went out of the way to get us all discounts applicable and get our phone set up and ready to go. Since they were so great, I finally got myself the tablet I wanted. Great experience, best ever with verizon.

Love Edwin best experience ever had a blast while upgrading. If you have to wait for Edwin I would recommend the wait is well worth it wont regret it. I give him 10/10 he is the smartest in that store.

Ive always had a great experience here. Very good customer service and support.

Edwin was amazing in helping me get my bill reduced, as I was over charged. He spent all the time needed to assist in getting my new Tab E set up. He is fun and helpful! Zach and Mary are also great at the Newberg store!

Very helpful folks, and if you get the manager, she really knows her business and it becomes a 5 star rating.

Edwin is the ABSOLUTE BEST ... hands down! He is kind, knowledgeable, considerate, and super helpful. He is the ONLY associate I will work with in this store. Mary, the manager, is AWESOME too! These two made my day!! Love this store because of these two!

I came in wanting to buy a wireless charger for my Samsung S7 edge and Alex helped me out. She was very friendly and knowledgeable. I would and have recommended her to my co-workers. I will be back to buy more accessories and will only work with her. She was very sweet and helped me make the best decision on which one to get. Thank you Alex!

Sebastian from the Newberg store was really helpful. He was really knowledgeable about the products and he really helped me make an informed decision on buying a new phone and helping to have me spend as little money as possible. I highly recommend going to see him. You wont regret it

I always dread having to go get a new phone but, a few glitches aside which had zero to do with the staff, they were great. The Assistant Manager went above and beyond. Another employee Josh, sent a text a week later to check in. I appreciate that kind of customer service. Thanks guys!

Edwin is the best. Truly helpful. Funny guy. Best customer service I have ever received. Made spending money fun!!

Andrew was such a good person to talk to! He was super helpful and willing to go the extra mile to make sure I was content and satisfied! Thanks Andrew!

I have been to this store 3 times now. The people always greet me as I walk in, and are immediately asking how they can help. They are knowledgeable, and want the experience to be painless. I hope to never have to go to a different Verizon store.

I went into the local Verizon store to upgrade one of my phones. I was greeted by Madeline and she made me feel comfortable and invited from the very start. This is a different experience from other Verizon stores Ive been to in the past. It seems at other stores it is an annoyance when yet another customer walks into thier store. Not the case with this store. She took the time to walk me through my options and explained all the detail so I could make the best choice and feel good about it. She was extremely knowledgeable and I could only hope she is being taken care of by management. Ill always only come back to this store because of my all star store representative Madeline. Thanks!!!Charlie

Awesome customer service and very knowledgeable staff! I worked with Matt and he was able to answer all of my questions and completely relieved all the stress I had concerning a new phone and plan. I would 100% recommend them and will be going back for any phone needs I have in the future.

An experience that you dont get very often in todays day and age. The New Manager Alisa and her brand new staff truely go above and beyond for their customers. Wait times have drastically gone down from the days of the former management. I left that store with my phone fully set up and excitement in my heart for the future of me and my new device :)

Wow! Came in to get the sweet IPhone 7. Maddy helped set me up and helped me figure all the tech stuff out. She was extremely knowledgeable and helpful. Happy to have a great cellular company!

It was wonderful...solved the problem with parience...made my day.Explained everything & gave helpful suggestions. Just what a 72 yr old great gramma needed

Had the best experience!! I was greeted by Brandy who quickly made me realize Id be getting the help I needed. She helped me lower my bill substantially and helped me get into a newer Upgrade phone, which I LOVE!! She was great!!

A wonderful experience. Josh was so patient and helpful! I am not good with these things and he walked meeverything I needed. thank you so much.B Woodwarw

Courteous, quick help, problem resolved.

Very rude employees! 90 minutes waiting for the only worker with 6 people behind me. Rap music so loud you cant hear what she or anyone else is saying. When lodging a complaint, realized Im just one of many dissatisfied customers...I was told by Verizon that theyre only a retailer and not a Verizon representative...idk...maybe they should change the name. They want your money and will up-charge and sign you up for as many sneaky things they can get away with, not give accurate figures and you wont find out until you get charged...lied to my face about a free item thats now cost me over $300...retails for $49...on and on... hopefully somebody listens...

Sebastian was super super helpful! Went in to get a new phone and he was extremely patient, always in good spirits, and great at keeping waiting customers happy. Thanks for all your help!

Sebastian was extremely helpful,very polite, are even helped me learn the new system for my new phone! My old phone basically quit on me losing all my pictures. I was practically in tears literally! Anyway I now have everything back. And he saved ever thing to The Cloud for me. MY HERO !

This was the best experience ever. ZACK the gentleman that helped me was amazing. New what I needed and went all the way for it! Wasnt rude or pushy like AT&T EXPERIENCE, VERIZONE customer FOREVER !! Never going back !!

Blake was very knowledgeable about the phone I was upgrading to. The process went very fast. Best service I have had in last 5 years of coming in store.

Would definitely recommend this store to anyone looking to upgrade or purchase accessories! Kaleah was SUPER helpful and answered all of our questions! She even stayed late to help me transfer all the data from my old phone to my new one!

Worked with Zach the other day on an upgrade (pixel to S9) and first phone for a kid. Very helpful and friendly. Very satisfaction oriented, made sure the glass screen protector was perfect.

We went in on a Monday evening to purchase a new phone. The price quoted was above the Verizon online price (though he acted surprised), and the individual said he would have to get approval from his manager to give us the Verizon price. He said give him a day. Must be a franchise store, not a Verizon store. He was also appalled that we wanted to buy the phone outright rather than on their purchase plan (which we understand they continue to charge after 2 years of payment, hoping you dont notice). I went in on Wednesday, where the Assistant Manager says that he has to get approval from his manager to give me the Verizon price. I explain, again, the history from Monday and he informs me that it would just be easier for me to drive to the store 30 minutes away or buy it online. So they dont want your business or care about customer service if they cant make the extra money on you, I guess. Sad that I tried to support a local business and cant.

Our service was excellent! Matt spent lots of quality time helping us sign up for new service and purchase phones. I highly recommend him!

I bought a new phone and every one in the store was very helpful. I have come back with questions and they have answered them without making me feel dumb. Great sevice.

Best phone experience I have ever had!!! Love the feeling this store has as soon as I walked into the store I was greeted with a warm smIle and friendly service! Brandy was wonderful and very prompt I was in and out...I highly recommend her and this store

What a nightmare. Drive then extra 20 mins to Bridgeport and save yourself the headache dealing with GoWireless. Overcharged is with activation fees and insurance on devices we already had insurance. Their promotion offer was a joke since we never got it. Been back to the store twice and they told me that they’re is nothing they can do.

Edwin is the man!! Spent all this time teaching me how to work my new phone. He is honestly one of the nicest sales men I have ever met!!

Worst customer service.... I mean.. no one to said Hello when you walked in and we waited an HOUR and no one came to say, we will be with you soon or wait time is X.Very poor service... wasted an hour of my life....

All I can say is thank you Andrew! We were treated lack luster at another store (not Newberg) and felt rushed to buy and get out. Andrew at the local Newberg store was helpful, patient and the most respectful we have ever delt with as far as Verizon employees! I feel like I made a good choice with my new purchase now. Thank you!

I had to come in to get a new phone a few days ago. Zach helped me with my choice answering answering any questions I had on my options and getting my new phone set up. Great, and friendly service!

Everything was wonderful with alex. It took a while for my phone to want to transfer things, but Alex made it so much fun and laughed with me the whole time. Enjoyed my experience here.

Edwin was extremely helpful and has excellent customer service. Lisa helped out and was extremely helpful. wonderful store.

Edwin was great. Help Out and answered all my question and more. Thanks again.

Megan is a pro at customer service. Great experience. Gave me all info and prices I needed and saved me a few bucks in the process.

Love Edwin he made my experience here, had blast I am starting school and he made sweet bundle cant complain smart guy all I have to say it ask for him.

Edwin was amazing he made my experience amazing I love that he is there. He is my phone guru I highly recommend Edwin Nunez he has great customer service and very calm.

Found a great rebate on my Samsung S5, traded up to a S7. Sebastian made the process go smooth and fast. Great experience. Will keep coming back.

Had a great experience a few days ago working with Alex. She was helpful, responsive and super informative! We will definitely be back.

Sebastian helped me switch over all of my information from one phone to another and was very nice. Thanks again!

Thank you Brendan and Matt, you guys were awesome! I really appreciate you answering all my questions and being patient with me.

Madeline Lairson was a awesome salesperson. She helped me very much with the purchase of the two phones I have gotten in the last month. I was have problems with my account and Madeline helped me thru every step of the way. She was very nice and understanding and I will continue to go to this store because of her.

I was seriously considering bringing this phone back and Alex was so helpful and answered all my questions and helped me understand and help me feel more confident. I love this store!

The service was great Edwin is a very guy great customer skills listened to what mattered to me and helped me out, keep going Edwin.

I love the service only work with Edwin such a class act and great knowledge he understood me and my situation and did not up sell and took advantage of me. I deffetnetly Recommend Edwin ask him to help.

I had a wonderful experience with store and employees. They were pstient, caring and personable. Grest employees. I would hire for my own company. Thanks a bunch guys and girls

Brandy helped me with my upgrade on my phone and recommended which phone for me to get that would work best for my needs. I was in and out and I love my new phone.

I am a ranch owner and i got to say the customer service and honesty from Edwin was impresive, I have found my Verizon guy he is my go to guy.

Edwin with the Newberg Verizon store is so professional and knows what hes doing. He helped me beyond my expectations more then once. If you are having problems with anything or looking for a new phone he is very knowledgeable and professional! Thank you beond words! In my best Terminator voice; Ill be back LOL

Mary was very helpful. She let me know about the jetpack that I replaced my home internet with and the unlimited data plan. Very happy!

The service was great, Alex was super helpful and very patient. I would definitely recommend you stop by and talk to her.

I purchased a lifetime guarantee power cord from this Go Wireless location less than a year ago and the cord suddenly stopped charging my phone. I returned the charging cord to the same location to have it replaced under their lifetime guarantee / warrenty they promised can I made the purchase and the employee informed me that they longer no longer sell the product and I will have to contact the manufacturer of the cord to have it replaced.Each time I purchased these lifetime guarantee/ warrenty products, I was informed that I would just need to bring the power cord back to any one of their locations and they would replace it immediately, as I did multiple times when the cord stopped charging my phone.I have purchased multiple charging cords from Go Wireless, with the same lifetime guarantee over the years, for other phones ive had and if they didnt have the same cord, from the same manufacturer, they would ALWAYS replace it with another charging cord from the current selection because they would often sell and or change product vendors.This is absolutely ridiculous that they wouldnt honor their policy and has never been an issue in the past. After requesting to speak to a manager, the employee informed me that the manager would not be in for at least 2 days. What kind of business doesnt have a manager present and available to run the business each day, let alone 3 days??????? I cant help but to think that this is either a problem with management and employees at this location or a lousy, rediculouse pourly thought out excuse to scam people into purchasing another power cord for $30 - $40....My local business in Newberg has over 10 lines through Verizon Wireless and we purchase multiple products at this location for each of our lines. This is the last time Go Wireless will see my companies business if they dont honor the purchase agreement

Alex was extra good. She sat down with me and took the time to explain my new jet pack, tablet and new phone. And how to link them.

Matthew A. was amazing answered all my questions and perfectly put on my screen protector!! Thanks again!! :)

AMAZING AMAZING AMAZINGI recently had multiple issues going on and Steve and Harley made everything work out .They are so well informed . watching them get so many things straightened out was AMAZING -they made it look easy . I always feel right at home comfortable and taken care of at the Verizon Newberg store .5 Stars !

Edwin has made upgrading experience easy not stressful, honestly recommend Edwin he is a great guy and has integrity.

Very friendly and efficient. Personable. Enjoyed buying a new cell phone.

Matt is awesome there. He is the only guy I talk to. The store is a great.

The manager Mary Buchanan tried to upsell me multiple times i was very upset, i asked her if Edwin was working i only do business with him. Her quote wasHe is no longer with us he got let gothe young blond girl gave me hes number and he is currently working in Tigard. Why do they get rid of great people who care.. and for that reason i am giving this location 1 star they dont care or listen all they want is to upsell.

Alex assisted me in every single question I had. Not only is she friendly, but she made me feel comfortable in a setting that sometims is known to feel uncomfortable. I definitely recommend her to anyone!

Great service, she made it painless, and she was easy to talk to. Also very personable, and talked about life!

He went the extra miles to help meI will come back again, very helpful

Came in and got the pixel xl! Sebastian did a great job helping to get me all set up on my new phone.

Edwi worked very Hard to get me the Best deal very friendly and Made it fun

Sebastian did a great job of helping me pick out and set up my new phone.

Edwin was great he spent a good deal of time helping me understand how to use these devices, great guy

Simple and easy buying process. Manager did a great job helping me

Came in a few weeks ago to upgrade my phone and walked out with a new phone and tablet! I will always go back to this location and work with brandy she is a great employee and did great with matching me with the right phone

Great customer service at this location. I didnt have to wait an hour to be seen which was nice.

Alex is so talented at what she is doing! I would recommend her to absolutely everyone!

Did all of my business and accounts with Edwin, i highly recommend edwin he listen and helps.

Wasnt a fan

The acting manager there was amazing he deserves to be the manager already I have no cl u e why they wouldnt of promoted him immidietly

Excellent service. Very patient at explaining & answering all our questions

Adjusted some settings. Great help and with a smile!

Honestly one of the most sincere guy i have worked with Edwin Nunez is a class guy.

Brandy was and is very helpful...great service at the6Newberg location..always willing to help.

My experience at the Newberg Verizon store is always great. Christian and Madelyn are very helpful and are always friendly.

Matt is amazing. I love this store and the customer service here!