Great service! Brianne and the staff were very accommodating and professional. I will be returning in the future. Thanks again!
Great service as always!! A great family business that cares about their customers!
Rude receptionist. Clearly doesn’t have patience when being asked questions.
Derham Frame & Axle is the most professional and thorough car service in the entire Hudson Valley. They are a family run business that treats your vehicle like it was their own. Believe me I know from going there for over 40 years! Get well & stay strong Scott - we miss you!
Knowledge, caring, quality fair prices very good people.
Durham is very skilled and professional.Ive been doing business with them for many years now and they are great!
I had an terrific experience at Derham Frame & Axle. Great service. They know what there doing. Would recommend to anyone.
Great 3 generations family biz. Friendly & Excellent service!
Great service! I was very impressed by Bris knowledge of cars, alignment and tires. She solved a problem with my car that no other mechanic could fix for the past 17 years.
On time appointment. Work completed while I waited. Friendly professional staff.
Derham Frame and Axle is one of the best automotive repair shops in the Mid-Hudson Valley. Brianne is fantastic and always wears a smile. The service is excellent and you won’t be disappointed.
Had an amazing experince here yesterday. I was told by another shop that I needed to replace my tire rods and they couldn’t do my alignment, this all was going to cost me 600$. After discussing the issue with multiple friends everyone told me to go to Derham, that they were the best. Well I’d have to agree they are! Turns out my tire rods didn’t have to be changed and they were able to do my alignment. Extremely trust worthy people and speedy service. I’d recommend them to anyone
Went to Derham based on their reviews and they did not disappoint. I made an appointment for an alignment for my Altima and they were very diligent and fast with their service. Fair pricing also and honest. Brianne was very helpful. Would highly recommend especially after having bad service with alignments in the past.
They do gd alignments
I just read a negative review that Mr Shawn Williams had posted, it was very vague, not much information was provided to really get an honest opinion. There are always two sides to every story, would be very interested to hear Derhams side.As per the Customer service lady, she has been working there for years, she might not know much about car engines, (sorry if she does) because they do not perform that type of work, but she does know a lot about suspensions, brakes, tires an alignments, the core of their business.I have have been doing business at Derham Frame and Axle for almost 30 years, and I do have automotive experience, maybe not from Lincoln tech, and I never had a bad experience or have I felt like I was being taken advantage of in anyway, Derhams have always been very professional and respectful. To be in business for 65 years doing the same thing everyday, year after year, tells me that they must be going something right.
Been there quite a few times. Some of the best and honest mechanics Ive ever dealt with. Courteous and professional. Theyve been in business a long time, now I know why. Nuff said.
Always get treated with respect and integrity. This is a family owned business and i trust my cars with them. Its best to set an appointment as they are constantly busy. They offer many services here like alignments, balancing and tires. Please pay them a visit
Took my Nissan in for a simple front end alignment. $180 later my trucks brakes are rubbing, the tires squeal around turns and it pulls to the right. Took it right back and they blamed my brakes for being rusty. The brakes all around are less than 3 month old. They didnt make noise when I dropped it off. I will never give them business again.
I typically dont write reviews but since the last review was poor, and was primarily concerning the attitude of the front desk attendant I thought I would chime in with my experience.My pickup truck had a bad axle seal and a very leaky rear pinion seal, not a difficult fix but a messy, time consuming and necessary fix. I was quoted $900 from my local garage so I called Breanne at Derham, having never worked with her or that garage before, to request a quote. In talking to Breanne I was met with nothing less than complete courtesy and, better yet, a complete understanding of my issue, my truck and what she was quoting me. I was quoted far less than my local garage so I thought it was worth a shot but I went into it with a fair amount of skepticism. I dropped the truck off at my appointment time and again was greeted with professionalism. I went to work and waited for the dreaded, We fixed this but it took longer than expected and will cost a lot more call and instead what I got was, your truck is ready. Still expecting the worst I went in and the bill was exactly what was quoted, to the penny. That may very well be a first for me. Between Breannes professionalism and the quality repair done on time and for the quoted price, Derham gained a new customer, even though theyre 60 miles from my house its more than worth it for the piece of mind.
Though it has been several years since I last used Derham, they are the first and only place I will bring my truck for a suspension installation job. My last truck was done perfectly and I have every reason to believe that it will be the same way for my new truck as well
Derham Frame and Axles reputation for quality work is indisputable, I am writing to respond to a critical review of Brianne, the customer service rep, She is courteous respectful, pleasant, knowledgeable and professional every time I have ever spoken to her. .Having my brakes done today and once again....... everything is first rate.
Ive been a long time customer (30 yrs) of Derham Frame and Axle and would highly recommend there services. There knowledgable on all makes and models of cars. From scheduling to drop off and pick up, they deliver. The business is built on good values and understands what customer satisfaction is and how that translates to repeat business. This is the only shop that my family trusts with there car repairs.
The shop is the best shop to go to in the county you got some good people that have out of work in there they know what theyre doing
They fixed what no other shops could! Highly recommended
As a sales person who logs over 50,000 miles a year, I need a dependable tire dealer. Derham Frame & Axle has always provided me with fast and reliable service with quality tires that best suit my needs and vehicle. The folks at Derham know tires and I wouldnt go anywhere else.
Customer service lady will take advantage of you if you dont know anything about cars or pricing she quoted me 1k to change my suspension because she said my back seats have to come out which was a lie i go to lincoln tech and just wanted a quote even all data quote 2 hours for the whole job smh dont go here they will take advantage
Great service and fair pricingCant beat there guaranty and there brakes
Ive been going to Derhams since owning my first car (33 Years!) One of the very few businesses that I know I can always trust.
Very Honest People, Quick Service and Professional
It is so difficult these days to find a honest and auto shop that does excellent repairs to your truck. This is one of them.
Family owned for three generations, Derham Frame and Axle continuously strives to provide excellent value with the utmost professionalism. They are my go-to place when I need tires. I would go nowhere else!
Fast friendly service
Been going for years love the service and staff
Honest people doing the right job
Great Prices, Top Quality Work
They quickly fixed exactly what I asked for at a reasonable price.
Awesome work, Fair price, I will return anytime something goes wrong.
Use them often, great people, quality work.
Professional & courteous, reliable & affordable, and most importantly a shop you can trust.
The best service -- all the work was done in a timely and professional manner. You can trust Derham Frame & Axle. My family has been going to them for years!
BF Goodrich sent me here so they can report to them the condition of my tire since they are a Michelin authorized dealer. BREANN at the service desk was NOT very customer service friendly at all. She gave me attitude from the start and did not seem to care about my business at all. Never heard of this place and never again will I go back. Thank you for the first impressions.
Only place I get my alignments done
Best place to get a wheel alignment
Expert work, fair prices
Been around since the dawn of time, they know what they are doing
Excellent Service
Great service, Brianne was a pleasure
Wouldnt bring my car anywhere else for brakes, tires, etc.!
I have been a customer, since I have owned a car. I wouldnt bring an automobile to any other shop for suspension work.