What a refreshing experience! Steve was so incredibly helpful. He went through all of my options as well as looking at any available promos on my account. I appreciate the level of customer service that I received!! Highly recommend!

I went in to buy a new iPhone. I’m literally like a regular customer. But I feel my experiences have not been friendly when I have come in. To ask questions. Please improve so you don’t lose my business.

Cell phones are not for sale because of shortage on chips for phones wait time is long service was,ok but to long to wait. They should if never changed to store around

Clean store with lots of sanitizer. Quick and efficient service. Much quicker then the Niagara Falls Blvd location. Friendly service !

Helpful staff, just have to male sure you are not going there in peak hours or weekends

Customer service was very good and respectable

Lost single in 14120 new towers an problems with reception. So I switched to att

Blake was so helpful with my not so spring chicken Dads. Super grateful for his excellent customer service.

Very helpful and friendly staff. Did not to sell me something I didnt need.

Went in to return a defective iPad, and tried to purchase a small laptop as a replacement. I returned the iPad without issue, but I have to order the laptop, which takes a few days to arrive at my house. This isn’t as convenient as it could be.Verizon needs to understand that their customers need their devices to work properly, and if not, be replaced by going to one of their corporate stores.I gave a 5 star review, because it wasn’t the rep, Lindsay’s fault that Verizon policies are shortsighted in this matter. She and her manager, whose name I did not catch, mentioned it had something to die with COVID-19, but I don’t understand how the pandemic affects whether you have a laptop in store. I get inventory levels, but they said they haven’t carried it at all. How exactly does this benefit your customers Verizon?Overall, it was a decent experience, as Lindsay and her manager tried, unsuccessfully to get me the laptop I wanted.As for the COVID-19 precautions, there was plenty of wipes and antibacterial liquid available all over the store. Staffing was d

Good store super nice employees but I didnt give it 5 stars because they are under staffed

Worst customer service I have ever encountered. Arrived and young lady took my name said it would be 5-10 minutes. During Covid I understand. Soon a gentleman was let in the door who I’ve never seen while I was waiting. Watched two customers leave the store a young tall employee standing by the front window for 15 minutes playing on his iPad then return to the back room came out 10 minutes later in the meantime three people walked in the store and two were taken ahead of me before I even got my notification. He came out and said do I have a problem after I knocked on the window he said he sent me a text which I got 10 minutes later after I left. Store had two total people working and none of them knew what they were doing

Verizon went from best wireless company to a poor quality service. I have been with Verizon over 20 years. Its time we part ways.

Very helpful manager

VERIZON IS THE BEST.

I have to say, Ive been a Verizon customer for quite some time now and they really do continue to impress me. Superior customer service (both in-store and on the phone), prices are unbeatable, and their phone service is absolutely outstanding. I never, ever have issues with data or slow service.Regarding the store, Ive always had good experiences in the few times Ive been here. Just yesterday my father and I visited so that we could get a smart phone for my mom (shes coming from the flip phone world). Natalie helped us and she was absolutely wonderful. She took the time to explain the different phones and plans to my father and really helped us to find the best option for my parents. We ended up putting them on my plan and got a great price on the unlimited service!Verizon has shown me that they want to keep their customers, and they have offered me various loyalty perks - which is not something that I see with any other service nowadays. Typically, it seems that many other services stop caring once you become a customer. Verizon goes out of their way to keep customers happy.For example, a while back I got an email advising me to pick a Verizon reward. So I picked a month of HBO Now. Never used it, forgot that I even had it - I just didnt want my reward to go to waste. Month was up, and HBO charged me (early). I called HBO to complain and tell them that Ive never even used it, they pretty much said oh well (even the supervisor!). It was only $10, but we work hard for our money and it was a silly mistake. Id hoped that HBO would throw me a bone on that oversight. I called Verizon, mostly just to note my disappointment with HBO and the reward, and Verizon actually refunded me the $10!Another example - I live in Niagara Falls and hike the gorge quote often. Apparently my phone pinged onto one of Canadas towers, and I was charged for it. I called Verizon to tell them that I wasnt in Canada, that I live near the border. I was concerned that I would constantly be charged for this, living so close to Canada. Recognizing my situation they changed my service, free of charge, to include Canada.Also, their call center employees seem to be based in the USA. Ive never got transferred to another country with a representative that I cant understand (as I did with my previous phone carrier, Straight Talk... it was honestly such a hassle just to call their customer service).I cant say enough about Verizon. My phone is lightning fast in streaming music, videos, you name it. My husband and I travel a lot and the coverage is quite remarkable. I am definitely a happy customer and plan on staying with Verizon for years to come.

I went there to deal with a warranty on my screen protector. I had to stand outside in the cold for 10+ mins, to get into the store. Then I was rushed out with false information (told me to contact otter box for my screen protector, but I have a pure gear one)I felt talked down too, and they didn’t even understand the issue before trying to get me out of the store. Niagara Falls Verizon is by far the worst Verizon store I’ve ever worked with.

Staff are awesome and very informative and unbiased opinions which is what i look for going to a phone store!

Convenient locationNear a lot of other places so I could get a lot done in one trip. Very friendly and helpful staff. I had a problem with my new phone. Someone come up to me right away and asked how they could help. The lady at the desk was considerate and understanding. She resolved my problem quickly. She went out of her way to make sure I was not charged to get the problem fixed. I highly recommend this store

Solved my problem quickly, but was rather long wait

I had to port a number over to my wifes account .The first sales rep there was pretty rude, and actually had me call customer service in the store to work something out. The second sales rep was much nicer, but due to Verizons inability to provide a smooth transition I was still left in a poor position after the fact. I unfortunately live in a part of the state that only seems to have coverage by Verizon, but should that change I will be thrilled to switch over to a more competent service with more customer service focused sales reps.

I went in because all my text disappeared from my phone, I spoke with Jess, and she was very nice and helpful...(I thought). She used another app and showed me the list and asked is the names looked familiar and I said yes. After talking for a few minutes we left and on the way home I was looking at the list and it was not the entire list and it still did not restore all my missing texts...it is only showing texts since Sunday...So my problem was not resolved... I will have to go back to the store and talk to Jess again...

The store is very clean, employees are friendly but the prices are through the roof. Canada, Germany, France all have a packages at a fraction of the price. They use similar or better infrastructure and backbone technology and still can make the prices reasonable. A German 2 year contract cost $32 / month (that considers the Euro exchange) with unlimited talk, text and DATA! We can do better.

Right in front of Sams club. Good parking, large clean store, some smart people working there. Its been my store for 10 years !

Awesome professional service

Good service. Was taken care of right away and nice people

This was the best Verizon store I have ever been in. The sales team really know their stuff... Its a corporate store so theres no BS... I recommend it to everyone!!

Awesome... the guys that work there are so friendly and nice... intelligent... and they always help you with a smile on there face... and not that you can hear the SMILE in their VOICE☆☆☆☆☆☆☆☆☆☆

Knowledgeable staff.

Don’t switch to Verizon I have 3 lines one iPhone XR which is payed off and a iPhone 8 Plus and a 6s I pay 260 per month and my data is so slow. And I was lied to by Verizon saying I can switch but I can’t, please do yourself a favor and go to T-Mobile or at&t way cheaper and faster.

Joey Guido was very knowledgeable, efficent and friendly. After trying to setup my Fitbit he realized replacing it might be the best alternative. Got home w it, set it up and havent had any issues w it since. Thank you!!

Very helpful

Great service if you dont mind waiting, its always busy.

Joey did a great job helping me save money with new military discount. Went in to get new cell expecting to spend$700 got a free one because of insurance. Thanks!

Ok but too costly for what a person wants in the accessories for smart phones. It is what it is. A tech store that works for the company. Good phones but the choices are still costly. 😑

I am disappointed that they will not give you the phone at the discount if you wish to pay cash for it. They make you add it to your phone plan big disappoint.

Always hit or miss whether you get a good associate to help you. The last visit I was wanting to buy a phone, went in with nothing in mind. The associate made no effort to actually sell me a phone. I ended up picking one due to a promotional offer I looked up on my phone, not at the advice of the sales person.

Ben was amazing and helped me more than I could imagine. It was a quick and painless process with him providing just the service I needed and not pressuring me on upsales. Highly recommend!

My son and I went into this Verizon store on Military Road this afternoon for the purpose of upgrading my phone. I wanted to re-up my contract which would have enabled me to buy an IPhone 6S for $199.99. I was on my Verizon account online before I went there and this deal was offered, even to the extent of picking up my phone at that store. When I explained what I wanted to do, I was told that they no longer offered contracts and my only option was to pay a monthly installment of $24.99 for 24 months. I told them that they did indeed offer contracts and for the price I quoted. Again I was told that this couldnt be done, additionally, I was told that all three IPhones on my account would go up $15.00 a month if I didnt increase my data package. Just to be sure I was understanding this I asked if I was going to end up paying $600.00 for this phone, I was told yes! I told them never mind, I was not paying $600.00 for the phone when I knew I could get it online for $199.99. We got into our vehicle in the parking lot and I signed into my Verizon account where I proceeded to order the IPhone 6S for $199.00. When I got home I called Verizon and I explained what had happened. I was told that this salesgirl out and out lied to me to increase her commission and that I should have been able to do this transaction at the store. The Verizon rep had me convey this incident to her supervisor and describe the woman who had waited on me. The supervisor sent the store manager an incident report about what had transpired and assured me that the matter would be taken care of. Additionally, she credited my account $30.00 as a goodwill gesture. I will never, ever step foot into this store again! Apparently the staff at this location is dishonest and not above lying to line their own pockets with our hard earned money.

People working are very helpful and courteous with information about phones and service...

Horrible is putting it nicely, there only trained to sell new phone. Dont know plan costs, cant fix problems, they forget to do things and you have to call on line support. Better of doing your business on line and stay out of store.

Very helpful, got my fiancee phone (used) up and working...free of charge.

Stopped in because my phone was no longer charging when plugged in. Despite me trying to clean it out myself as I read online - they had special tweezers which were able to really clean it out. I also said I needed to get a new screen protector and the woman told me mine was still under warranty and not to pay the $50 for a new one - just go online to Zagg and fill out an exchange form. The fixed both problems and didnt charge me a dollar! Love it!

Horrible! I got the buy one get one free note 10 plus. And they are charging me for the other phone still. Now they just charged me a double payment. And are refusing to give me my money back. They have horrible customer service in the store. The guy lied to me. I put 787 down. For the phone, taxes, sure charges and more. My bill was still 320 . Next month my bill is 220. They are charging me for a free phone and add ons and taxes and other fees Ive never even hurd of. Month 3 they dont take my payment so I have to call . The lady told me ima have to make a manual payment. So I do. $440 later they took a double payment. I go into the store and there telling me that I was charged for the other phone for a couple months then it will be credited to me . They just wanna make sure Im not running off with the phone. My credit score should tell you Im not the one to run off. Thats also not what your deal said on the way. Thats also not what your representative said when I purchased the phone. I made a status on facebook .50 ppl said verizon is a scam . I agree. How many poor ppl are you gunna rip off? This is sad. My mom used to work for teletech for Verizon I used to think they were the best. Ive learned my lesson. Horrible. Scam artist.

Was in this store on February 15, Friday afternoon approaching evening. Nooone checked me in, nobody asked me if i needed anything, trolled around for 15 minutes. Finally a young man asked me if i needed help. Asked him about any deals on upgrading 3 phones on my plan. Didnt look up my info, was disinterested in helping me. Told him i was going to go to another carrier afer being with Verizon for over 15 years, he talked about the coverage and made no attempt to try and help me. Left unsatisfied. Was than prompted by notification on my phone how my experience was, echoed this exact thing, and no follow up. If this is customer service perhaps i should leave. Silly to lose 200 dollar a month customer but oh well.

Very friendly service nice people very helpful

Ive called this store over 50 times on 4 different days and no one answers. This is a 2 trip store every time they are slow and dumb.

They are always Awesome! Lindsay is very professional and always goes above and beyond for me each time I go to this store!

My phone has been unable to get to internet for google or my games. I got there at 10 a.m. and there were already 6 people waiting. It took about 30 minutes to get help. The problem with my phone was really simple, she said I needed to power it off every couple days. I really thought it was a memory problem. I was very happy.

I was the only one there and I still had to wait 20 minutes to be taken care of. I get it when the store is full, but come on. I had a simple question and non of the employees would answer me they just kept saying someone will be with you shortly. Then when I was taken care of, the person didnt even know what they were talking about. I asked if they could put a new screen protector on my phone and she said 1 sec as she went to ask another employee. Then when she came back she said that the company that makes the protector deals with that.Bad customer serviceUnknowledgeable employees

Service is usually quick. Decent selection of accessories. Some popular phone releases can make it rather busy.

My husband and I went to this store last weekend to update our phones and our childrens phones. Lindsay was very helpful and patient with us. We just discovered that one of the phones did not receive the additional 2GB as planned. We tried to correct this by calling Verizon directly but they were not helpful at all, in fact they were a little rude. I called the store today and spoke with Jill, the Assistant Manager at this store about the issue. She was very professional and between her and Lindsay, the missing GB is now corrected. I highly recommend this store.

Helpful, knowledge staff. Lots of products to see.

This store had no one greet me as I walked in. Their were 3 sales people all helping customers. All 3 saw me walk in and sit down. Others came in after me and one sales associate helped one of them and not me. As others came in, a sales person left their customer to sign them in. No one ever came up to me. I finally had to go up to them and ask if they normally ignore their customers. They said they will put me at the top of the list. Horrible service and super long wait time. I was their about an hour for a 5 minute fix of my phone.

Waited 15 mins over at this location for me to hear they couldnt help me out. Organized store but really need to step up their customer support game.

Good sales person HollyPolite professional and very knowledgeable

Knowledgeable and friendly employees. We are presently in a heat wave and the employees passed out offered bottles of water to the customers even though the place was air conditioned. Nice touch.

Quick service. Very nice setting. Nice polite employees. Very knowledgeable.

Love Verizon. Internet gets wompy once in a blue moon. But compared to other companies its great

Jamie is the BEST, she always solves my phone issues. Thank you, Jamie :)

Wait not to long for help and lindsay very helpful and knowledgeable for any issues very pleased with location and people who work there

A-OK store but they need more pretty girls working there.

Your customer service is terrible. I have been a loyal customer for over 20 years. I need a screen saver replaced on a one month old Samsung S9 that was put on very poorly with bubbles which I was told go away after 3 days. Not the case. I was told this is the best screen saver when I purchased the phone and now my screen saver has scratches and Im told to go to a website. I will be thinking very strongly against going to this store when my upgrade for my other phone is due soon. I have been going to your store for years without a problem but your store has obviously changed. Not for the good, very unhelpful employees.

Joey was the Best !!

They were too busy to investigate my inquiry about WiFi calling for my LG G3 and made up some bogus story about tech support being able to remotely access my phone and unlock the feature. I took their advice and ended up being on the phone for three hours with Verizons prepaid and post paid departments trying to explain what WiFi calling was and ended up getting nowhere. I ultimately left Verizon after that.

Salesman qas very pushy and in a hurry to sign me up for auto pay. Ill go back and have a female talk to me about different plans

Very helpful. Prices on par with other stores

CAME INTO STORE TODAY. BLAKE HELPED ME FIGURE OUT SOFTWARE UPDATE ON MY OHONE. HE WAS VERY COOL AND VERY HELPFUL. ONE OF THE NICEST VERSION STORES I HAVE BEEN TO. IM ELIGIBLE FOR AN UPGRADE ON MY PHONE SOON AND THIS IS THE STORE I WILL GOTO.

I have never had a problem at this store Yes of course sometimes theyre very busy but theyre always considerate. But there is one bad thing I pay more for my verizon bill or did then I did for two car payments they are way too expensive and look over your bill each time you got one

Always great to go talk about new phones and upgrades.

Go see Lindsey, shes great!

Terrible customer service they only care about selling phones. The staff is rude and uneducated on their products as well plans and cost. They also tell you that no promotions are going on at that time, only to find out from verizon and or another store that there is. I left verizon and went to sprint mainly because of this store, I was a loyal customer for almost 5 yrs. Avoid this verizon store at all costs.

Went here for a case that I needed for a new phone. However, slim variety for the new note 8.

Verizon wireless service is always been good compared to others but you will pay for it and lots of hidden fees

I would like to thank Kevin for the phenomenal assistance today. I walked into the store with a manufacturer malfunction that caused my Moto Z to to be unusable. Not only did they help me replace my Moto Z with next to no hassle, they updated my plan, and added insurance. The kicker? I walked out saving almost $40 a month with the new plan. Thank you very much.Edit: Would like to thank Jill. Customer service ended up having my phone replaced on the spot. Customer service done right right here.

I would love to know why it takes 4+ hours to process an order! This is not a good way to run a business. Just sayin...

Sales people are very good here, knowledgeable, helpful and friendly.

The worst

Joey was a big help got me a good plan tailored to my needs top shelf service always been a verizon customer always will be

Most helpful staff at any Verizon store in the area.

Pretty good service only downside is usually long wait.

Dislocation get you in and out in a good amount of time

Not open first week of July 2020.

Staff was very helpful in placing and tracking my order.

I agree with alot of these reviews. No one greeted me but 3 saw me. 2 associates was helping 1 customer. I saw several associates in the back. Finally after about 10 mins waiting, someone from the back came out and attempted to help me.

Always a great experience. Staff are very helpful and knowledgeable.

They should fire 90% that work there. I have better luck calling Verizon on phone for answers.

Awful experience as always waited over a half hour to ask a simple question

Great service great sales ppl

Be prepared to be here awhile.... watch out for upselling/cross selling....

Long ish wait but good service

Fixed issues with data, thumbs up

Lots of employees standing around the counters, or 2 employees helping one customer, while we waited an hour to be assisted. Not very efficient...

Always good customer service!

Very slow service especially as customers were coming in. Created confusion and frustration with who was next to be served.

Great, knowledgeable and friendly service by both Lindsay and Jill! Thank you

Staff was friendly and knowledge of product was decent.

Great service people. More expensive but you are paying for the best company

The staff was amazing and super helpful!

Stopped Ads, which was quite annoying! YEA!