No complaints about customer service. However, the service is terrible. My 4G is faster than my 5G. When I use my 5G,my phone actually gets slower. Im about to switch carriers when I pay my phone off!

I really enjoyed my time in the AT&T store in Niceville, FL. Jordan and Christian were very friendly and knowledgeable. They got me all set up with my new iPhone and gave me good advice on what would be the most beneficial products to purchase for their buy 2 get 1 free deal. While my phone was transferring all my data, Jordan showed me lots of tips and tricks with her phone. I will definitely visit your store for all my cell phone needs.

I needed a new phone since my old I-4 is being phased out. I went to see Christian at the Niceville location who advised me to contact the ATT Loyalty Dept and long story short, ended up getting a free upgrade to an I ES with no additional charge to my current plan. That simple act not only saved me the $400 for the new phone but also the $300 activation fee. Thanks and I expect to see Christian on TV in the next ATT commercial. Great Service!

I don’t give much 5-star reviews but when it came down to Christian, He showed out big time‼️ He was able to help me switch over from Cricket Wireless to AT&T within less than 20 mins. Not only that, he also gave me lots of knowledge about the products and deals I qualified for. I really hope the best for Christian and hope he gets through any challenge that comes his way.

This is the best AT &T store ever. From now on we will drive an hour to the Niceville store because these people are so good, thorough, nice and dont try to sell you before they solve your problem. Our local store people are rude and dont seem to care about you if youre not buying.

I signed up for service and ordered a phone was told it would be in by noon the next day and here it is 6 pm no phone! No call no consideration for me what so ever. I called twice and was hung up on both times. I do understand delivery delays I don’t understand being straight up inconsiderate. And then send me a review recommendation. Did you actually expect a good review??????????

I just bought a new phone at the Niceville, Florida store. Our salesperson Christian was knowledgeable, professional, and patient. I was surprised to learn hes only been with AT&T for 2+ weeks. No doubt Christian will be a great asset for your company..

Thanks for making it easy to get my screen protector replaced. Christian was very helpful and got it done fast and very professional. Thanks again!

Christian was very helpful and knowledgeable regarding plans and services available at this AT&T location- overall great experience.

Very helpful, friendly, knowledgeable and easy to work with. Answered all my questions and worked with me. Excellent service!

Leah was amazing. Went above and beyond to get my son’s tablet back up and running!

These days great customer service has become a rare experience. That is not the case at the At&T store in Niceville, Florida. Its been a pleasure working with Leah to resolve an issue. She is knowledgeable of the products and services. Leah approaches each customer no matter the circumstance with a pleasant and helpful attitude.I want to thank Leah for the great experience and highly recommend our Niceville At&T store.

Jax is amazing such a kind person, who goes above and beyond for his customers! Have never had a better experience with a cell provider!

I am an elderly disabled veteran who is dependent on hearing aids. I have an app on my i phone that allows me to adjust my hearing aids to facilitate improved hearing. The app ceased to function. Leah, the store manager, quickly diagnosed the problem and in a very professional manner, resolved the issue. Once again, I can control the functions on my hearing aids. Thank you Leah.

I bought a prepaid AT&T plan elsewhere and could not get the instructions provided for switching my phone over to work. Anna went above and beyond to help me switch and handle all of my issues. Anna is a credit to the store and AT&T. If you get the chance to have her help you I highly recommend this store and this wonderful person! :)

I was helped by Jessica and she was amazing! No shady sales tactics here! She helped me purchase a new phone and answered questions about my bill. Im so glad I went here. The wait wasnt bad either.

Jessica, my in store representative went above and beyond to make my experience pleasant. She’s very knowledgeable and customer driven. If you need AT&T help of any kind she can handle it. We are return customers to this location because of her #rockstar

Anna was a tremendous help! She saved me substantial time and effort in promptly addressing my request. Very thankful.

Very helpful and knowledgeable

2 weeks ago I canceled my service..today I got a bill. A bill after canceled...does any one know or do their job? No wonder they are going down...

I just had the pleasure of working with Jessica and she was amazing. Her professionalism and knowledge were a welcome breath of fresh air. Thank you Jessica

Worked with managers Charlie and Jess... they were amazing. Helped with everything we needed, got 4 new phones and even saved money. Had an issue with my first bill, but a quick visit handled that quickly. Thanks yall! Will certainly be back.

Very helpful.

The manager Charlie is patient and was very attentive to my needs. JESS his assistant manager also helped, since I came in really close to their closing time and they had awesome teamwork. Worked quickly but also thoroughly and asked me how my experience was! Nice change. The only AT&T Ill ever go to now!

Need to have more than one person working there. 3 people including my husband and I were waiting. Ended up leaving without being seen.

I had been having issues with unlocking my cell phone. I spent 4 days, countless phone calls to Customer Service and Tech support and extreme aggravation. Tonight I stopped at the Niceville store, honestly expecting the same. I was immediately greeted by John, the rep at this store. Within a minute he knew exactly what the problem was. Within another few minutes, the problem with my phone was fixed! John was outstanding!! He was very knowledgeable and very helpful. He reassured me that he coulld fix my phone and he did. It was a pleasure doing business with John.

UPDATE, Jan 30, 2018. The store has a new manager and mostly new staff since my experience a year ago. The first employee I spoke with yesterday was not very helpful, but the manager and a second employee quickly stepped in to ensure everything was handled to my satisfaction. I will go back to this location again.March, 2017: The sales rep claimed the plan I wanted was not available & signed me up for a more expensive plan. I was then somehow enrolled in an even larger plan that cost 50% more than that. He also failed to move all three phones, leaving a dumb flip phone alone on the old plan at an additional $60 per month. I was enrolled in a $12/month protection plan without my knowledge. I called multiple times over five days to request help, but the reps always claimed to be busy and never returned calls as promised. I returned to the store in person on day six. There were no apologies about ignoring me; they just shrugged and said they had been really busy. Apparently, once you pay, you have no value as a customer. A manager was allegedly never on duty -- for six days? I was promised everything would be fixed at 9:00 am on day seven when the AT&T back office opened, AND that the manager would call me. Its now after 8 pm on day eight; nobody has called. Corporate AT&T finally straightened out most of the mess and got me on the plan I wanted, which IS available.

Great atmosphere and excellent customer service. Anna was very professional and knowledgabe. I upgraded a phone and she helped me review my account. I was able to update my plan and added a military discount that I was missing. Will go back anytime.

Jessica Gainey is an amazing customer service expert. She made sure that my phones were all working and even helped explain how the extra I paid when going over in data plans was less than if I just upgraded. Jessica is the bomb dot com! I will continue to do any and ALL my business through her forever.

Went to the AT&T store to get some information about updating my plan. Todd was very informative and provided some good suggestions. Great customer service.. In March of 19 I upgraded to the iPhone Xs. Todd was exceptional in assisting me. Great service again!

I was completely locked out of my phone. Jessica saved my life!!

Jon and Jessica were very helpful in getting me a new phone and helping set it up!

I recently visited the Niceville store and Jessica is who helped me. She was great!

This place is the worst. Waited about 20min and they were able to help me. I only had 2 simple things i needed done and they passed me on to the app and a number instead of helping in store. I don’t understand why they couldn’t help me? I’m already here and waited, only to be passed off to an app and number? I only needed to cancel insurance and ask about different data plans. Might really change phone providers.

Ive had an ATT Niceville number for a while now and its k.

I recently bought the samsung galaxy j8 from this store. Chris was the sales person that I dealt with he was super helpful. I would recommend this store.

Great shopping experience at this store yesterday, Jessica was a great help to us.

Inept Salespeople. I was there in January of 2018 to but a new phone for myself and my wife. They told me that a current promotion would allow me to get an iPhone X and my wife would get the iPhone8plus for free. Well here I am 10 months later, have yet to see any credit for my wifes phone and after 6 phone calls and ZERO HELP from AT&T!!!! The latest phone call (today) ended with some magical new information on how my promotion did not include the 8plus and I have to pay the difference. Unacceptable service and quality that began right there in that store. DO NOT RECOMMEND dealing with this location!

I was very pleased with my experience at this AT&T store. In the past, my former providers customer service was hit or miss; however, the Niceville AT&T went beyond all of my expectations. The manager, Joel, was especially helpful. I highly recommend this store!

Stopped into the local store to ask a few questions and was helped by Jessica! She was very polite and professional! Will definitely be back to visit this location and ask for her specifically for my future needs!

Came in for a trouble shoot, Anna the advocate greeted me fixed my phone . I greatly appreciate the great customer service I run my business off my phone also I would have been sol thank attt team and Anna for the service . 😬😬😬 ps also got me to be a century link customer

Went in there 3 times and after waiting the second two times we left. We were going to buy 2 phone but only 1 person working, HORRIBLE!!!!

Excellent customer service by Taylor Greene. Got a new smart phone in California a couple months before a scheduled visit to Niceville. Sales person assured me at the time the SIM card was removed from old phone to new phone that I was good to go, that my unlimited data would work with the new phone. I did not have a reason to use it until my trip.Taylor ran dianostics trying to discover the problem. Turns out, my account was never updated and the SIM card from my old flip phone was not right for the new phone. She updated my account and helped me get it set up for data. She was amazing. Friendly, informative, and a life saver for this trip.I have never received customer service in California that even compares.

Todd and Jessica are the best!! Always thorough and go the extra mile!!! Thanks so much

I got great customer service rom Charlie. He listened to me, helped me get the phone I needed and he is so honest.

Jessica the manager was great very helpful and patient

Great Staff. Joel goes out of his way to keep the customer happy. I would highly recommend them to a friend.

Got a new phone. Sales associate was very helpful.

This place was awesome. The staff was great and not overly pushy. They got me switched over from Verizon, saving 80 bucks a month and set up with Direct Tv, saving me 65 bucks a month from switching. I also received a great BOGO deal with my phone and great accessory prices. Cant beat it!

Very helpful. Charlie, the manager was great working with someone that knows little about phones and stuff. Great service. Thanks.

Great place with great service! Every time I go to this store the reps are great and fix my issue.

Jessica was a tremendous help! She was able to get our phone fixed and send us on our way.

Best team I have ever seen. Always print never any issues. Highly recommended

ABSOLUTELY LOVE THE STAFF HERE AT THE NICEVILLE LOCATION! JESSICA THE ASST MANAGER WAS VERY HELPFUL, PATIENT, AND THOROUGH! SHE WAS VERY PROFESSIONAL AND HELPED ABOVE AND BEYOND MY EXPECTATIONS! I WILL ONLY GO TO SEE JESS IN NICEVILLE, FL FROM NOW ON. IT WAS WORTH CROSSING THE BRIDGE FROM DESTIN, FOR SURE!

This store is amazing! Worked alot with jessica. She helped me alot with my smart phone. I had no questions or concerns by the time i left. I will always go to this store!

Awesome employees at this store ! Great customer service !! Very personable!

Great location with friendly staff and manager! great products, specials and prices and HONEST

New management and new staff, still a great place to get perfect service from people that care. Dont let one persons experience keep you from getting amazing deals from a loving family!

Ryne was absolutely wonderful and extremely helpful! I was not impressed with my Samsung and he helped me transition back to Apple so smoothly. I went in planning to downgrade to a flip phone because I was burnt out from paying 200 bucks every month for a phone I didnt like, but Ryne went into my account and pointed out areas that I could save money and tweaked my plan to best fit my needs. He was very knowledgeable and he genuinely cared about my phone experience. Plus hes a very patient man because my little toddler was running a muck and he didnt even flinch or complain.Keep up the great work! I recommend this man for any of your phone or plan needs!

Love this store. They know how to treat loyal attention customers right

Jessica and Jon were awesome!

Great store great service, Had all my needs in one store... Ask for Jessica she can save you some $$$$ on your bill

No sense of urgency here. I waited and waited and waited for an answer to a simple question. Unsatisfied.

My iPad had been stolen. After a couple of calls to AT&T trying to locate it and finally disabling it, I went to Niceville AT&T to purchase a new iPad and iPhone. I was warmly greeted by Alex and began my story about my iPad. Imagine my amazement and joy when he said, I remember. I talked with your husband last night. He was incredible as we worked through the process of purchasing new devices. His knowledge of products and technical expertise were above exceptional, and he made the entire experience a pleasure. While going through the purchase process, I watched numerous customers come in and all were greeted quickly and courteously. One very agitated man came in complaining that his new phone didnt work. He was greeted kindly, his problem resolved within 5 minutes, and he left a happy camper. This experience embodies All that customer service should be! When I have mobile app needs - Niceville AT&T is my plan and Alex is my man!

Big Thank you to Jessica for her great customer service!! This will be my home store as long as she is there!!

In last week and the most amazing staff that has ever been!

I just visited the AT&T store yesterday with username and password problems with DirecTV and DirecTV Now accounts. The Manager, Todd spent about an hour with me, online with AT&T and DirecTV to straighten out all of my password problems. In the process, he suggested a change to my plan that would save me $55 per month (without me asking). Outstanding folks at the Niceville AT&T store. I definitely recommend this store.(3 years ago): We had an outstanding experience at the AT&T store in Niceville. My wifes employer had issued her a new phone and she needed help setting it up. Keith was the salesperson and he was OUTSTANDING! He spent about an hour with us, working with my wifes employers help desk to setup the e-mail (a daunting task that he was able to accomplish after much hard work). We also switched a personal line to a newer phone. Keith had an outstanding, positive attitude as he worked with us and we really appreciated his help.

So amazing staff. One bad customers complaint doesnt begin to describe how helpful this team is.

The place was very busy when we went and we waited a long time but employees were helpful. They couldnt beat our current plan with Verizon though.

Great staff! Very friendly and knowledgable!

Even though we have a family plan with ATT, we are sorry we do. I went into the Bluewater Bay store personally to see about upgrading/changing plans and there was not a single customer in the store and 3 employees working. They couldnt even be bothered to get off their chairs or phones to help me. I asked them some questions and they were super UNHELPFUL!! Really made me mad that I am giving them our business and they cant stop playing their iPhones for 5 minutes to help me. I called back the next day to ask another question and Jon told me they were busy and he would call right back. Never did. So I called the Destin ATT store and talked with Chris. He was super rude too. I dont know what the deal is. We will definitely be switching carriers just because of the bad customer service you get with these guys. Shop around and you will find a better deal elsewhere!!!!

Horrible experience...after over 20 years as Verizon customer I bit on the A T & T Switcher program...that was over 3 months ago (I provided all documents from Verizon closing the account) and I still do not have my refund money as promised by the A T & T rules of the program...just terrible...tried and call the 611 help line and all they want to do is send you to the company contracted out by A T & T to run the program...no luck there either...

Very helpful and knowledgeable staff. Large selection of phones and accessories.

I have been with At&t for several years if I need something done or make a change I never go anywhere just pick up the phone and call Joel Pike in Niceville FL and he takes care of me right away, always his custrmers are first.

Outstanding service! Special thanks to Ryan and Christian.

The reps at this store always provide friendly customer service! Jessica always answers my questions and helps me out with any issues I have!

Charlie was great and patient and VERY helpful

Very friendly ! Love this staff at this location

Service is awesome at this location!! Thank you!

Friendly staff, without being overly pushy. Stop in, they will get you what you need and then get you on your way.

This store is lazy. They dont want to do anything. Everything I come here they just tell me they dont do that here. They can never answer my questions. This store is the worst one I have ever been to

Exceptional customer service

John and Jessica are awesome.

Great staff Hunter was awesome

Great staff very friendly

Amazing customer service

Great customers service

Jessica was awesome!!

Great