Jonathan was outstanding! He went waaaay above and beyond to help. He proved that there’s still good people in the world. Thank you Jonathan!!!

Fantastic experience, Julie was friendly, efficient & professional. She was very thorough as we talked about new phone/data options to make sure I signed up for the best plan & purchased the right phone for me. She would be a stellar trainer & I’m sure her other staff is just as kind & helpful. Will definitely be going back to Russell Cellular in Niceville for our Verizon needs!

In updating our phones Jessie worked with us and was efficient, thorough and very helpful. She had an unusually good attitude even though she had to stay after normal closing time to complete our transfers. I would highly recommend this store.

Nathan was awesome! Friendly, easy going and patient in helping us switch over to our new S21 5G phones. We greatly appreciated his customer service!!!

Julie was positively the best mobile sales representative I have ever had the pleasure of doing business with. Great at her job, courteous and professional. Even managed to find me a solution that fit my needs better than what I went in expecting. 100 out of 10!

Jessie was able walk us through an account transfer from a different carrier. He found good deals on new equipment and took care of us all around. I highly recommend doing business with Russel Cellular.

Jessie was awesome! He was very informative on our plan options and converted our phones over super quick.

Jessie was AMAZING!! He was super helpful, knowledgeable, and all around just great to deal with!! Thank you sir!! You were a breath of fresh air.

I am extremely satisfied with the customer service they have here. Julie was outstanding and went the extra mile to make sure everything I needed was taken care of, while keeping a great attitude despite the fact that getting everything done went past closing time. Would definitely recommend this location to help you out!

Russell was amazing. He assisted setting up my phone and answered all of my questions!! Thank you!!

You know…I went into Verizon today rather upset. I yet again was facing issues with an iPhone that just wouldn’t turn on. When I went into the store, I met Nate. Not only did he take the time to try to figure out what was going on with my phone, he also helped me lower my bill. Inevitably, I had to buy a new phone, but I got an awesome deal on it. He also helped me set everything up and gave me recommendations on where to take my phone to try to recover everything I lost as I no longer had access. This is the first time EVER that I felt like someone at Verizon actually cared about me as a customer versus someone just wanting me to spend a ton on a phone. THANK YOU!

Everyone was friendly and helpful! The lady I worked with was so sweet and did everything she could to help me understand my options without trying to just upsell everything! Highly recommend

Had to replace my phone so I thought I would keep my business and spwnd money locally so I popped into hoping the Niceville Verizon store would have a phone. When I got to the store there were several people waiting and the tech that worked was alone so I thought oh no bad idea but I grossly underestimated his abilities to multi task. He patiently addressed all of my concerns and questions and was even able to get my phone to come on so I could save my pictures. Great job and customer service is hard to find but this store has a dedicated employee making it happen. 👍

Very friendly and nice. They care about you and your phone service they go the extra mile to help you resolve your problems. Thank you for helping me resolve my phone issues.

Jessie was super helpful and was able to multitask assisting other customers efficiently.

I visited on a Sunday so they only had one employee working. Jessie was very professional and helpful to all of the customers ahead of me. He was patient and helpful with answering my questions and picking the best phone and plan to suit me. 10/10 service.

The sales person Jessie, was knowledgeable and worked with me on what would fit my budget and what I wanted. Also I spent roughly 30-35 minutes in the store; walked out with a new phone & plan less than $100. Thanks a bunch for the excellent service.

The man was very knowledgeable and very helpful with getting me on the right service plan for myself!

The store manager Julie has the BEST customer service! She was all by herself at closing and still stayed 1.5hours after closing to finish what we had started with buying and transferring 3 new phones! Highly recommend Julie at Niceville location.

Jonathan helped me and my wife with all our questions and needs he made our trip to get phones very pleasant and made us feel welcome and valued as customers unlike the Destin location where they wouldnt even show us the phones or plans and seemed like we were bothering them just being there we almost didnt choose Verizon because of it but thanks to Jonathan and his impeccable customer service and the lady that trained him we will only go to the Niceville location for all our cellular needs thanks Jonathan

Tried to stop in on Sun at 1:30. Hours on the door say 12-5 but the door was locked and nobody was around.

Jonathan was absolutely amazing with helping us get our new phones. Even toward the end, when our kids were starting to fall apart, he showed nothing but patience! Would definitely recommend him to anyone!

Jessie was super helpful to the tech- challenged people we are! Appreciate the advice and patience.

Wonderful experience! Easy, knowledgeable, no pressure just great with people! Thanks John

Julie was greatly appreciated. I had a few questions that she was more than happy to help with. Great customer service 👍🏾

My family and I has a fantastic experience at this store today. Went in to upgrade 4 phones, moving three from another service provider over to Verizon. KT was the person helping us today and he was super friendly and knowledgeable. He answered all of our questions and made the process smooth and simple. Took us less than an hour to get in and out. I would highly recommend this store to any and all who are looking for great customer service. Thanks KT!

THE STAFF AT RUSSELL CELLULAR WERE VERY COURTEOUS, ESPECIALLY JESSIE WHO DELIVERED OUR PHONES THAT WERE ORDERED ONLINE AND PICKED UP IN THE STORE. I WOULD HAVE GIVEN 5 STARS BUT I STILL DONT UNDERSTAND THE CHARGES ON THE RECEIPT AND THE SURPRISE THAT I CAN CHARGE $1400 WORTH OF PHONES TO MY VERIZON ACCOUNT BUT NOT THE TAXES AND OTHER FEES ADDED AT THE STORE. THIS WASNT AN ISSUE WHEN PREVIOUS PHONES WERE SENT DIRECTLY TO MY HOME.

Very helpful, curtious,,. It useually takes hours at verizon stows. They got us out in about. 30 min, he applies screen protector to two iPhone 12 plus and transferred all the phone information .. Great Exsperiance

Nathan quickly helped get my new cell phone set up.

Aways helpful. No wait today.

Nathan was very knowledgeable and polite. Great experience...

Super helpful, super nice and pretty painless all around!! I highly recommend!!! And julie was extremely helpful

Ran into a hiccup but Jonathan stayed with it. Well done Jonathan!

Julie at Russell Verizon in Niceville, FL was great to work with. First to get my iPhone X to hold over until I bought another... that was earlier October. She called again when the 11 came out and I told her I was holding out for the 12 Pro Max. She called again and gave me a deal I couldn’t refuse. The phone I wanted was ordered and a week later - viola. I made a curbside appointment with her today and again, the service she provided was great. Julie provided the best service I’ve had from any other Verizon service.

Johnathan was great! Set my new phone up and had me on my way very quickly.

Jake was really nice and helpful. I feel like he went above and beyond to help me get my new phone set up and make sure alllll my apps transferred to the new phone. He had a great attitude and answered all my questions without making me feel like I was annoying. I will definitely go back to him for all future purchases.

Jessie was great and hard working. Three customers there with him by himself and he waited on us all at the same time!

Julie was so professional and helpful. I felt she understood my needs and my budget.

I should have mentioned that Ryder, the gentleman that assisted me, was truly exceptional! What an advocate for the customer when dealing with questions directed to the corporation! A true professional with the customer in mind.

Kayla worked diligently with me and my phone issues for over an hour. She was very polite and did everything she could do to solve my issues.

I went in to get my phone upgraded and the whole experience was great! KT worked with me and was not only super personable and friendly but also super knowledgeable. After I chose my phone, KT made sure that everything transferred seamlessly. I so appreciate it when someone makes what can be time consuming experience pleasant and makes sure that you’re both happy and that all concerns you may have had are addressed before you leave. I’d recommend this store to everyone! Thank you!

Excellent service, friendly staff, and made sure I walked out that day with the best deal possible

Jesse was awesome! He went above and beyond to help me get my new phone and set it up. Thanks for making a bad day a little better.

Kayla today was very pleasant to work with. She explained the process and all my options. Will certain return to this location anytime I need to even though there is another Verizon store closer.

Really nice people. Easy to communicate with and I got in and out really quick. Honestly an enjoyable experience.

KT was the nicest person to work with and go what we needed in no time. If you need anything done she is definitely the person I recommend going to. By far the coolest lady out there!

Staff was great and knowledgeable.

KT is the reason we go to this location and will continue to do so in the future. Her customer service is amazing, she clearly explains everything and takes the time to make sure you fully understand all she has said. KT is simply amazing!

Great service. Pleasant staff and they practice social distance and wore their mask.

KT is awesome. Make sure to ask for her. She will make sure you get the best service for the lowest price.

I accidently deleted my contacts right before a vacation and didnt know if I had to start all over again or what I could do to restore them quickly. I stopped at the Verizon store in Niceville, FL, asked for help, and Jessie had my contacts restored in less than 3 minutes. He was kind enough to not laugh at this non-tech savvy person. Thank you so much again, Jessie!

Outstanding experience with Darrel as our rep for the BOGO and the trade in. Quick, easy, and got the job done. Broke everything down by the numbers. Love it! Hard worker even the day after having a newborn. Thank you again!-Anthony

Jessie was amazing definitely knows what he is doing and is super patient!

My experience was great. Needed to buy my Son his first phone and Julie the store manager guided me to the right phone and plan.

Julie not only worked with me getting my iPhone 12 Pro Max up and working but ran the store! She moved the data from my iPhone 10 Pro Max with AT&T. She paired the iwatch 4 that was with AT&T. She aided in getting a new Verizon credit card to pay for the iPhone and new iPad. She answered my many questions. There was great value in having her set things up!

Jessie was absolutely professional and made my visit better, especially with the wait. He arrived and saved the day, expediting our customer requests.

I had a rough day! My kayak sank and my phone fell to the bottom of the bay. I showed up to the store still dripping wet. The two associates there were so great with me just being friendly and helpful and joking with me and it ended up making my bad day a lot better. They set me up with a new phone and found me a lot of discounts and deals. They installed my case and screen protector for me and I was in and out really quickly. Thanks KT for helping me out!

Recently went into this store for a simple service change (from ATT) and walked out 2 hours later unsuccessful and now with no properly working phone. After 1 hour waiting around for the reps to solve the issue it was finally recognized that the phone was locked by ATT and it would take up to 48 hours for it to be unlocked. This was after the initial rep randomly handed me the phone to talk to a customer service rep with no context on who or why I was speaking to, simply just handed me the phone then walked away. And who also recommended me to go to an ATT store and see if they can help, virtually doing her job for her and making her position at the business unnecessary. This lead them to not knowing what to do and hinting to me the idea that I will be without a phone for the next 48 hours. When a possible solution was considered it was nearly thrown away when the SIM card went missing but was luckily found on the floor behind a desk. Another rep, assuming the manager, sat on hold with ATT for a half hour then pawned the phone off on me to sit on hold instead of her for another 30 minutes. When someone answered they began to assume it was my responsibility to fix everything, which lead to me trying to find the rep so she could do her job, who was no where to be found. At that point it would have been more helpful for me to apply for a job at the store. Although friendly and polite they were, competence is paramount and this store has none of it. Go to a corporate store, you may have better luck. Looking forward to the default ‘sorry, we will fix it’ response below.

My mom and I came here to switch service and get new phones/new numbers since we just moved from STL MO and the service we had wasn’t cutting it down here. Darrel was super helpful and patient with us and made the whole process really easy! Thanks Darrel! 😊

KT was the best representative we have every dealt with in any store . She was very knowledgeable, happy, and helpful . She made what could have been a frustrating experience a pleasant experience. I will always request her if I need any more cell phone/iPad help.

Kt did a wonderfull job getting me the phone service that I wanted and within my budget. Thank you KT.

Jake was absolutely fabulous! He was both Fast and knowledgeable, couldn’t recommend him enough!

DO NOT BUY FROM HERE. YOU WILL BE LIED TO ABOUT ANY PROMOTIONS OR DEALS.I would give a zero rating If I could. My husband and I were told that the phone we bought would be a two-for-one deal. We were told that we would get our bill and it would charge us for both phones but after two months we would be charged for one phone and the money would be credited to our account. well we bought our phones in March of this year and after months and months of calling Verizon and trying to get the two for one deal we were promised we were finally told today in November that we were lied to by this store. Verizon customer service told us that we should never return to the store and that from now on we need to go through an actual Verizon store not a store that is allowed to sell Verizon devices. Verizon told us that we were lied to from the beginning because they only have 30 days to put a promotion and to progress but we were told to give it two months. We now have to pay for both phones even though we were told we were getting a 2 for 1 deal. My husband called the store to ask for the manager so that we could report them to Verizon and we were told that they could not talk to us unless we were there physically at the store. Well my husband is military so we do not live there anymore and theres no way we can speak to anybody about this matter. The person my husband spoke to also told him that he never heard of a 2 for 1 deal promotion.I am completely appalled at this type of business practice and would never suggest anyone to buy any devices from this store.

I cannot count the number of times I have sought help at this store with zero resolutions. This is the closest Verizon to my home, but I have learned that I need to go to Ft Walton Beach for any real help.

Fast accurate professional...

Mr. Darrell had helped us, he was very kind and honest. If he wasnt honest, I dont think we would have gone back into the store and decided to get the phone haha. I wish we had more people like Darrell. Keep up the good work bud! ♡

Jessie Mason was very professional, patient, knowledgeable, and thorough in setting up my new Samsung 10e. It was a pleasure doing business with him.

Went to add a second line on my phone for work and was coerced into a new phone & line. Not necessary- and have had no professional treatment to recover lost time & $$$$ Go to Destin, they are not a Franchise.

Great experience all around. Darrel with very patient He answered all my questions was friend kind caring and Professional. I would recommend Russell Verizon & Darrel to friends & family. I apologize if a spelled your name incorrectly.

Absolutely the most unprofessional and rude service I have ever experienced. I don’t ever even write on these things but Kaylee (I have no idea what her job title was as she was not in any uniform and no name tag) here immediately when I walked in was hostile and accused me of fraud before I could even explain what I wanted to do. I just needed a new phone as I damaged mine that same day. Then, as I was getting the phone because I’m in fact NOT fraudulent (lol) they sat behind the counter and talked about how much they drank last night and partied. I’m personally disgusted that these people are representing such a reputable company.

Store was very busy but was handled in a very Courteous and professional manner

Saved me tons of money! Super friendly!

I went in looking for a great deal and that is exactly what I got. They helped me find the phone that I was looking for and I also got a watch for such a great price because of my trade-in. It took a little bit but they all made it fun and exciting for me and Jessica was such a helpAnd I’ll make sure to always go back there!

Jessica was very knowledgeable, easy to work with, explained all my options and plans. Getting a new phone is no longer as painful as a root canal.

Ryder helped me find a wireless charger for my iPhone.

When I got home, my pictures were not transferred from my old phone to the new phone when purchasing my first-time Apple cell phone, otherwise, the service associated with this purchase was excellent, considering, the interruptions from several impatient clients waiting in line.

At first employee seemed a bit put off that she had to come out and take care of me. Wasnt too knowledgeable about the Sansung S20, and gave me posters to look at...thenseemed to warm up and gave excellent service ...I would ask for her again.

This morning, June 22, I took my phone to the Niceville, Florida Verizon location and decided to terminate my old carrier and join Verizon.It was 9:55AM when I arrived at the store. After talking to the employee, I decided on a plan that would be pre-paid unlimited talk/text/data that would cost $60 with the military discount. After 90 minutes, the employee was still unable to make the switch and he had been on hold multiple times with Verizon for a total of 45 minutes. This was my only day off and I had to get my children from day-care, so I left the phone and SIMS card at the store and came back at 12:20PM to get the phone. The service was still not able to be switched the employee was STILL on hold (apparently). So, I left it yet again.I called the store 12 times that afternoon and was able to talk to a person 3 of the times. On one of the phone calls I was told to bring in my SIMS card holder. It appears the employee lost/broke this when he took my phone as I walked in the store with my phone in a protective case and left everything there. The card holder was nowhere to be found so after EIGHT HOURS of Verizon holding my phone hostage with no success, I go to pick it up at 6PM and just cancel the transfer attempt. My husband and I are both medical and have two very young children—at this point I just need a phone. Except now my phone is broken and will not work at all. I even bring in my old phone but without the SIMS card holder it is useless. So the employee tells me to go to the cell phone repair place and buy a SIMS card holder – I told him that my phone worked when I arrived into the store and I should not have to purchase something to fix it now. He agreed and said the only other option was to buy a prepaid phone for the night. I told him I would not because it was not my fault and asked for a loaner. So they found an old IPHONE and gave me a charger.I am now home at 6:40 PM with a phone that isn’t mine that only works for phone calls and my phone which now doesn’t work at all. That is what eight and a half HOURS at the Verizon store will do. Apparently at some point this morning I WAS able to switch carriers and was never told because I received emails at 10:30AM indicating I was part of Verizon. I was told at store I have to pay an activation fee and that I have to put my military discount on the plan myself. Amongst the 510 minutes that the store had my phone AND was on hold with corporate – this couldn’t be done? I also see my “current bill” is somehow $145 and my next bill is $99.38?! What happened to the $70 plan with a $10 discount for military and autopay? I was never even told about any options for signing-on like getting a new phone or paying off my old carrier. There has been absolutely NO CUSTOMER SERVICE at the store or when I try to contact Verizon – stupid chat or phone call only. No REAL people or emails!!I have since called the store about 15 times and nobody seems to want to help. Finally a lady that was filling in at the store (SUSAN) was amazing and actually told me the part was ordered and wouldn’t be in till Friday and she called corporate to try to get me a discount at my request. So I have a whole $60 off my first bill but I won’t have had a phone for FIVE DAYS.DO NOT GO TO THIS LOCATION! And maybe don’t EVER switch to Verizon – huge mistake! They don’t care and neither do their employees (except maybe Susan).

I dropped my phone on pavement and thought the screen was cracked. I ran in the Verizon store in a panic and Darrel quickly assisted me in replacing the screen protector and it was good as new. He was awesome!!!

Kayla rocks!!! She was a wonderful and patient representative!

Quick and very helpful service from Darrell! Another Rep was there, KT, and she was great to talk to as well!

It was a very frustrating Black Friday, the computers werent working and sales werent going through. The staff was extremely helpful and upbeat even though it was a stressful day for them.They even helped me straighten out some billing problems! I was very impressed and ended up leaving in a much better mood than when I came in.

So helpful, professional and friendly! Theyre the best!

Excellent and friendly service. KT was great to work with.

Business with a smile. Courteous professional tech assistance. Thanks 😊

Kayleigh C was amazing. I definitely recommend her.

Great service! Darrell did a great job setting me up.

People friendly enough. Im traveling for work. Having difficulties with existing carrier service. Came in to get new phone and service but there is a $50 price difference in phone cost from the website. Cheaper to pay overnight shipping. Good sales would dictate that at least some sort of negotiations to curb the cost & get the sale. Or at least it once did🤔

Super nice staff, happy to see a hard working employee. Thanks TY

Very wonderful experience. Great customer service. Anna, matt, and the other wonderful lady helped us out and answered all of our questions and dealt with our crazy needs. They explained everything and all the possible upgrades we could use. Thank you!

Been a long time customer and used Russell Cellular to purchase all family phones (3) and iPads (3). Just upgraded iPad II and purchased a iPad Pro 12.9 from them. Asked the representative to see if they could look at my usage and check if I could get a better deal, more data for same or less cost. Was told that we could sign up for Verizon Do More Unlimited for a little less than our 4Gig plan. Told us that it wouldn’t start until after we picked up the new iPad and called and took the old iPad II off the plan. Fast forward, picked up iPad Pro, took iPad II off account, then got a bill for $140 more than normal. Went back to Russell Cellular to see what could be done to no avail. Kept telling me they couldn’t do anything to help or fix it. Finally, after they realized I was not leaving, they got a Verizon Rep (Lilly) on the phone for me who was very, very helpful. Indicated that this type of thing happens all the time with Russell Cellular. Looked at my account and said they should have never sold me a plan for unlimited based on my usage. She fixed my account and doubled my data to 8 Gig for the same price I had been paying. Bottom line, Russell Verizon has gotten the last dime from me. I’ll find another dealer who appreciates my business in the future. Thanks again Lilly on the phone at Verizon. You rock!

The workers at this store dont know anything about phones. Asked them specifics about certain phones and they couldnt get past the fact that the phone had 3 cameras. They were not able to give specifics on their capabilities or anything. When I asked the staff about a possible discount verizon had contacted me about in text about upgrading and saving a junior staff member asked a senior staff member because they were unsure about it. The senior staff member looked up from scrolling through social media and said seems legit and returned to social media. I clearly did not get the discount Verizon contacted me about. It took the staff 15 minutes to figure out I had already paid taxes on a phone I ordered a few days prior, after i showered them the exact charge their store charged me. The store staff made me uncomfortable and felt like they were more likely to sell me drugs rather than a phone. Overall it was a terrible experience and Id recommend anyone to go to a corporate verizon store rather than here.

Stay away if possible. Store manager (female) has personality of a porcupine. No wonder it is like a revolving door with staff. Good thing is I can always go somewhere else. Hope they go out of business or get management interested in making money.

Wonderful and attentive service! Chad, the store manager, was very helpful and informative. Arrived rather late with no intentions of staying beyond store hours but he made us a priority and was very accommodating!

The staff and the experiences I have had there are amazing. Great personalities, very personable and educated. I would highly recommend this store to anyone looking for service!

I had some tech issues and they helped me handle it quickly and efficiently. I will always support our local businesses! The girls there were friendly and very knowledgeable.

The experience overall was good. The assistant manager, Rebecca was very helpful. She sold my daughter an Apple 8 plus and a watch. She sold me a prepaid phone. She made a lot of money that day. We had to wait a long time to transfer info.

The experience was amazing. 30 min and everything was done, new phone, everything transfer, case, protector, warranty, etc,etc....The costumer service was very impressive..Thank you Ms. Julie. You deserve the best.

Excellent experience, incredible service and wonderful employees.

Kt was super friendly and helpful, she was a life saver