I definitely like going to this Ace location, especially out of the 2 in Niceville. The one up town after the Waffle House right before it turns into Valparaiso has an excellent manager! He is so nice and actually that store began carrying Milwaukee tools because of him. The other employees are all great as well. Very nice and helpful!

Good folks friendly service,they treat u right when u go their, have any questions ask ol Tom he hook u up!!!!

Giving 2 because they are helpful BUT...I left $5 on the rack while getting bolts and called them after I left and they said they found it and would hold it. The next week when I went in to get other items and I inquired about it, I was told they spent it on pizza and was not offered to get it back. If they knowingly take others money, what else are they doing? Will take my business somewhere else.

Friendly, knowledgeable staff. Very helpful: they ask what you are looking for when you walk in. Reasonable prices.

The guys and gals are attentive to the customers. They are more expensive than Lowes but the customer service is way better.

Like going to ace better than lowes. The help at ace ask you if you need help pretty much the minute you walk in the door. On the other hand lowes sees you walk in the door and they run away.

So nice to have someone right there when entering the store to help find what you need...love Ace

Helpful staff. Clean store. Nice variety of products.

Friendly and knowledgeable employees that are helpful, which always makes things easier, and contributes to an overall pleasant experience.

Probably the best local hardware store. Not nearly as big as something like Halls in Milton FL, but a great selection of true hardware for repairs and building/crafting stuff. Much better selection than Lowes or Home Depot for fasteners, bolts, screws, brackets, copper/brass rods, and the like. Good selection of plumbing and electrical accessories and yard tools. Fair selection of paints and hand tools. Rare that I cant find what I need here. Also some unexpected things like one of the best selection of frisbee golf equipment around. My son and I have always found the staff to be very courteous, knowledgeable and helpful

No wait service..The people knew Their Store and Buisness VERY WELL! Even though I didnt know the names of all the things I was looking for because Im trying to MacGyver a few things LOL, I gave a description of what I thought I might need and they took me right to it. And even if they didnt think what I needed where to help my scaled engineering haha oh, they said feel free to browse around and maybe youll find something that might work for you. Im at the dentist at work feel free to keep the receipt or be included in our registry in the computer and we will gladly accept a return. I highly suggest this business over Walmart or anywhere else because of the hospitality and it is a smaller store so there arent a million things to look for or forget what you were even looking for to begin with

Love this shop. Always helpful & appreciated. Only hardware store I patronize. If they dont carry, they find ways to assist without driving miles &miles.

Ace is the place. Can’t go wrong shopping here . The people are great!, store supply is available and nice to find the item to solve the problems we gave at home with the small things which we need fixing. Thankyou Ace !!

Although Chris is great the cashiers are extremely rude and give you the impression that they have somewhere better to be. I have waited on doing a review thinking that maybe they are just having a particularly bad day on that day but it has been for the most part consistent.

In n out with better than what i needed w/helpful hardware man.thanx guys

Super friendly, helpful and most of them are extremely knowledgeable on their wide variety of products!

Close to home, always have exactly what I need and staff is friendly and helpful. Perfect example of a hometown shop

Good place to get basic stuff. Faster than larger stores and generally have what Im looking for for basic stuff around the house.

Very nice staff. They think out of the box to meet your needs.

The staff here is always so friendly and helpful - in person and on the phone! Even if they dont have what youre looking for, they will give you a recommendation on where to check.

Helpful staff! Im glad this is in Niceville, much easier to get in and get back to my project without hitting a big hardware store.

Their selection isnt bad for a local store, but their prices are high and the workers have very little knowledge but will try to lead you to believe they know what theyre talking about. Ive gone in with exactly the item I need to replace and theyll try to tell me I need something else. Or I sent my wife for a masonry screws and drill bit and they gave her a philips head drive bit. Its the closest hardware store, but make sure you know exactly what you need and then ignore what they tell you.

Great choice for high quality bagged potting soil.

Great store and a great staff

Staff is always friendly here. Always very helpful. They are adding a garden center, which will be wonderful!! I wont have to go all the way to Lowes any more. They are the only place around that carries firewood year round.

They always have what I need! Very friendly, helpful, knowledgeable staff. Store looks small but its amazing how much they carry! ♿ accessible, parking. Aisles are small but staff more than willing to assist you with your needs.

Very expensive but terribly convenient. They have everything you probably need except things like lumbar and plumbing.

A little pricey, but convenient for the Niceville/Valparaiso area

They always have what I need! Very friendly, helpful, knowledgeable staff. Store looks small but its amazing how much they carry!

We stop here for needs, like keys, and paint and many more. Someone is always ready to help me find things. I love to be here, and love all the information i can get.

Friendly, professional and always there pointing you in the right direction to what youre looking for.

Everyone here is extremely helpful and courteous.

Standard ace hardware clean, organized, good service, well stocked. Easy in and out. As they say ace is the place.

Clean organized and very helpful

Ace prices are slightly higher, but for locals not wanting to pay the toll to go to Destin or the extra distance to Ft. Walton, the price is worth it.

Friendly folks. Always something nice to say and usually some neat trinkets on sale for gifts. Good selection of hardware. Nice that they honor their discount coupons even if past the date.

Always a helpful place and has small odds and ends in a pinch. Just bought a two wheeled wheel Barrow made of all metal and its top notch!

Always helpful! Never pushing sales, just great listeners who find the widget you need. i.e. They didnt have a valve I needed and before I could ask... they were looking it up thus tracking one down for me.Ray

I have been a long time customer.of Ace in BWB. Associates always make it a pleasure to shop there. Can’t say the same about the Niceville store. An associate incorrectly matched a sample of paint I provided. Turned out he didn’t even actually use the custom color match computer program. Manager basically said it was my problem. No apology, no owning up to responsibility, no making it right.

Excellent deals and service. I think that they take time to help people! Go there for personal service because that’s what they are about!

This store is my go to place. It is a small urban store that carries every thing from nuts and bolts to fire wood.The people arr friendly and knowledgeable of the stores products.

Great place great services e everyone was great

Met AL this morning and I have to say his inventory on hand is impressive even for the size of the store. The all the employees are friendly, knowledgeable and helpful. Definitely will have my business for all hardware needs from now on.

Everything you need

Very friendly and helpful staff. Have an array of products, just didnt have everything I needed.

Great hardware store. Super helpful employees. Great selection.

Always helpful as soon as I walk in.

Very helpful sales associates, made my visit quick and easy

Staff don’t know what they have in stock even if u give them an item number then they send u to their other store and say they have it they there in reality they don’t n don’t even carry it yet the website says it in stock so made 2 wasted trips

Friendly, helpful, and always willing to lend a hand in helping you find an item. Had a new house key made here in less than 5 minutes.

They were very helpful

Very nice folks

The employees hovered over us in an intimidating manner as if to imply that my friend and I were going to steal something, from a family owned store that I have been going to for 30 years.2nd, we were rushed to make a decision on certain products whether we wanted buy or not!.We had to get the clerk to make us some keys to leave us alone for 3 minutes so as we could finish up our business and leave...It was a, horrible experience.If there was a any other hardware store in town I would never go to that ACE Hardware store again.I can forgive someone who has made me feel bad, But I cant forgive the way that they made me feel bad spending my time and money in their store!!!..

The best. Helpful. And kind

They always have what I need and are so helpful!!

Helpful staff, will help anyway they can, sends you in the right direction.

I had no idea what I was doing, and from the moment I walked in the store, an employee was there to help me. They helped me get everything I needed and explained how to install it. Truly a great staff

The elderly man employee who tried to help us was very rude and pushy. He insulted us and threatened us. We were trying to buy an adapter plug for our generator and he immediately started accusing us of bad intentions in using our generator for our house if we lose power. But our house is set up with a transfer switch and is completely safe and legal to use. He told us he would be reporting us when he doesn’t even know our name or situation. Very offensive. He should be reprimanded for this.

Very helpful folks there. Even for something minor. Friendly too

Personnel were helpful in locating material and received instructions to make the task quicker and easier.

Manager was extremely helpful!

Always welcoming. And helpfully with whatever you need

Always Friendly, helpful staff. Ace is the place

They always have everything you need and more new things on stock!!

Nice hardware store, not as cheap as big box but better service.

Alway helpfull and friendly. A pleasurable shopping experience every time.

Really nice people and knowledgeable about their store and products!

Very nice & helpful employees.. This will be my go-to store for their types of inventory.

Soooo. Helpful and fun associates.

The geezer with the attitude needs to retire. He’s unable to handle basic customer service.

The most amazing thing about this place is the sales representatives. They have so many information about their items in interest and they have so many pointers too.

Great staff, very helpful

Friendly knowledgeable nice people!

Good help to answer questions

Wide range of stuff and helpful staff. Even got key fob battery!

Typical ACE Hardware. Friendly service and convenient but a little over priced.

Friendly staff, great selection of hardware.

Great shop with everything you need and more!

Always helpful every time..

Had plumbing problems, and folks there are knowledgeable and gung-ho.

Very friendly and helpful.

Awsome experiance

Very helpful staff

Pricey.

Always friendly and helpful

As always, the help you need and the parts and supplies from lawn to plumbing and allot in between.

Friendly staff that go out of their way to help you.

Great staff, the know their stuff

Fast friendly service

Very friendly and helpful

Got everything I wanted in a pinch

Always have what I need

Awesome

Very nice people.

Nice store, friendly staff

Niceville needs home depot.

Has a good selection of items, but well over priced

Good store.

Good place

The place for all household and business needs.