My experience at Cows Rock was fantastic! First, I was warmly greeted by the scooper. I asked the polite scooper what he suggests. He told me to try Maine Black Bear and it was the best ice cream flavor I every had and it was the best scoop too. He Also as soon as I walked in I noticed how clean and good it smelled inside. I saw some blonde kid who was cleaning the shop nonstop. All of the employees seem to be nonstop hard workers and very nice people. Furthermore, they have the best hot fudge!! I suggest this ice cream store because of the wide range of ice cream flavors and kind staff!

My 5 friends and i went in (we are 13 years old) and immediately we were uncomfortable we usually go in and the employees are wonderful and helpful but today was different. The male employee was yelling at not only us but also the other employees who were female. he discreetly threatened to fire one of the girls because she was “not speaking loud enough”. To us she was a great employee but he was bashing her for small details that were not big deals to us. the lady who came out after us told us to never let anyone treat us like that. ice cream was good but that man needs to be gone.

Staff were good and prices were as expected. Its Richardsons so good as always and good serving sizes. Biggest issue was that I only had 6 gummy bears as a topping. Thats not how toppings work. Cover the top please.

Best ice cream around. The owner Joe is a great guy.

This place was great until they switched ownership. They were extremely rude to my children and wouldn’t give them ice cream because they were 30 cents short when they rode their bikes there. Then the owner also said they could mop the floors or empty the trash if they wanted to earn it. Inappropriate and unprofessional all around.

To start off - the icecream here was really terrific, and the workers who served me seemed very kind. But my problems with this place lay not with the icecream or staff, but with what seemed like the manager/owner. When I walked in I immediately noticed that the employees there seemed uncomfortable. I ordered my icecream and I noticed the young girl who gave it to me had tears in her eyes. I only mention this because they all seemed particularly upset with this manager of the shop. While I was leaving I briefly heard him talking sternly to one of the girls about taking my order, who to my understanding seemed to be perfectly fine. The ice cream and the staff here are phenomenal, however the way the employees were treated seemed to put me off on the wrong foot.

Today we purchased slushes from Cows Rock — two root beers and a mango. The root beer slushes looked and tasted just like root beer soda. However, my mango tasted more like a peach but still good. Great for a hot day.

Great quick and courteous service.Ice cream was delicious

I love the ice cream there, and they provide generous servings for the price. Plus, they have my favorite in stock, black raspberry, and sprinkled with jimmies... yum!

Friendly and great service in addition to fantastic ice cream.

If you like sorbet this is a good place to get one

Great service! Thank you guys!

Cute little ice cream shop located on North Andover Town Common, with the parking and a nice picnic table behind the building.They serve Richardsons ice cream and a few food items.

I like this place. We bought icecream from the shop 3-4 times. Price is pretty decent and icecream tastes good. They are prompt in service. Only thing I want to mention is that the flavours on website menu are not all available. I hope the shopkeeper will try to include all in the menu mentioned in stock.

Ice cream tasted like it had thawed and refrozen. Had ice crystals in it. Made it taste old.

On July 1 I thought I would try Cows Rock with some out of town guests. Usually go to Mad Maggies. Big mistake. I thought the shop was a little dirty and had a bit of a smell.The worse part was Nurse Hatchet behind the counter. She greeted us with a scowl and when I asked for flavors she pointed to sign below as if I were stupid. My guest ordered a double scoop then after she placed on dish she asked for a cherry and some sause. Nurse Hatchet responded...well Ill have to put it in another dish now.Ice cream was good but her behavior negates that. Hope it wasnt the owner.Had I not been with guests I would have walked out but I was embarrassed enough.

The staff is very friendly, ice cream and slush are delicious!

Amazing place to get a nice and cool ice cream bowl. There are various types of flavors, and it doesn’t get you thirsty! Could improve the cleanliness of the place though.

Good ice cream nice service.

Great little ice cream place and I love Richardson’s ice cream so you can’t go wrong coming here! I also brought my client’s small dog with me when getting my frappe today and the woman at the counter was very friendly and didn’t mind! Definitely would recommend!

Delicious Blueberry Pie ice cream!!!

They serve Richardsons ice cream, which is spectacular! However, they do not have all of the flavors that the original Richardsons shop does. Its cute.

Ive gone here several times and enjoyed the ice cream after taking my daughters to Drummond park. There are signs saying that they dont have a public restroom but give customers the key. Ive asked before and have seen other customers ask as well. Tonight, as I was leaving with my 3 year old and 1 year old I asked the woman and she said they dont have public restrooms. I told her I have used it before and just watched someone else use it. She said no, they were using the back exit. So I started to walk away and she said, If its for your daughter, you can use it. This was in front of a bunch of customers. I said no thank you and walked out angry. Does it matter WHO needs to use the bathroom, Lady! Seriously. What if I said I was pregnant? Who are you to decide who gets to use the restroom! I will never go there again. There are plenty of ice cream parlors in the area.She could have handled it better instead of embarrassing me in front of other customers. Its one thing if it was a teenager but she was far from.

The Good-3 stars because they serve Richardsons amazing ice cream at a fair price, and give you quite a lot of it. Young girl behind the counter was polite and friendly, and greeted us with a pleasant smile.The atmosphere is bright and kid-friendly, but leaves something to be desired (see The Not So Good section)There was a good selection of flavors, and lots of options for desserts.The Not So Good-2 stars were deducted for the following reasons:The older woman serving the ice cream was not wearing gloves and had loose, slightly above shoulder length hair. When scooping ice cream her hands would touch the ice cream and her hair would hang over it. She could easily lose a hair into it. Unsanitary practices.When asked if they served chai lattes, tea, or drinks of that nature, neither employee knew. How do you not know what you serve??Lastly, the shop itself seemed not very well taken care of which left it with kind of a decrepit atmosphere. Some flavors were blocked off, but the things blocking them were hanging off and not actually blocking the flavor. The blackboard had food items listed, with prices. However, about half of the food items just had a $ sign with no number after it. Does that mean its out of stock or the price had changed or what? The menu was scattered all over the shop, and if you didnt know specifically where to look it was hard to figure out what they sell. Not to mention every section of the menu was written differently, leaving no sense of cohesion and making it extra hard to locate.Overall not a bad experience, but certainly not the best. Will probably make the slightly longer drive to Smolak Farms down the road which has fantastic ice cream as well, or to Richardsons.

Great place to go to get Richardsons ice cream. They now serve coffee/tea for your Morning commute and have delicious sandwiches.

Good ice cream and really convient if you live in North andover

Ok great mountain but a few problems, 1-was an hour wait to park. Not bc not enough room but bc rangers not smart enough to speed up the reg process, in future just have people pay then park then come back for questions. 2--$5 per person. First time i paid to hike. Why ? 3-- no dogs... but good idea since too rocky at the top so remove numb 3, 4-- this is a very difficult hike and not for the casual hiker wearing sneaks, no water and carrying a baby... rangers should explain that.

They serve Richards ice cream which is good and they serve it well.

Very good ice cream. I we have the opportunity definitely we will eat there.

Excellent Richardsons ice cream! Picnic tables out back for summertime fun!

Nice little ice cream shop that serves Richardsons ice cream. Sunday evening in the summer you can get an ice cream them walk over to the town common for free family friendly concerts. Sometimes they even have free doggie treats. Little frozen yogurt treats for you dog! Our dog loves them. This ice cream shop and the nearby park are dog friendly.

They have every flavor I like! It is so good there I want to go in he winter! 10/10 would recommend!!!

Nice shop on the Old Center. Great ice cream, and for the sugar conscious, not overly sweet.

Wonderfull place. Excellent sundae and delicious chocolate cake...my very picky 89 year old father said its the Best !!

Richardsons ice cream and Richies slush for my kids on a good spot on the town common but the prices are a little high.

Amazing ice cream with a small town feel! Love this place!

We stopped by after a hike in the Boxford Wildlife Sanctuary and picked up a Banana Split Frappe. It may have been the long hike, but my god was that good, I wish I bought two.

As much as I would love to give this place a great review as many ppl have, I just can’t. First off the lady serving the ice cream was RUDE! No matter what I ordered she had a stank attitude, seriously not the type of business to be in even if ur having a bad day. Worst was my children had to witness her nonsense. Then having ordered a lemon sherbet, after leaving I realize it is all mixed with chocolate or idk what, I don’t understand how that is even remotely fair. I’m so annoyed with the whole situation especially bc being new to North Andover, I just wanted to give new places a try, never again! Wish I could attach the atrocity that was my ice cream..

The people here were really nice and they can make any ice cream into a frap!!

So much better than Mad Maggies ice cream!!! They actually serve REAL ice cream at good prices and dont cheat you out of what youre paying for!!! Never going back to Mad Maggies again, I will go to Cows Rock always now!!!

Gave my dog a free ice cream - the mint chocolate chip is delicious, and they play great music

Good ice cream, nice store front

Stop by when I can and love the small town feel of the place.

Best place in North Andover for ice cream and coffee as well as sandwiches.

Great atmosphere yummy ice cream .. love the outside seating

It looked nice but it has no public restrooms

Great service, Richardsons ice cream served here.

Great place to hang out after school.

We cannot get enough of this place!! We love the ice cream and the staff is so friendly!!

Cute shop with delicious flavors.

Went with my wife and son and got 3 ice creams for 15 total. I thought it was a bit expensive at first but they give you a ton! Also.. no one licks it. Im looking at you blue bell.

Delish good staff smiley faces

Kids loved the many flavors.

Cute place with good ice cream

Great local placed

Great ice cream

Yummy ice cream

Convenient place, but expensive and with a bit of an attitude

Friendly staff, Richardson ice cream

Loved it