user
Overhead Door Company of Charleston
2260 Technical Pkwy, North Charleston, SC 29406, United States
Appearance
Overhead Door Company of Charleston
Comments
Ti
Review №1

This company is so reliable and trustworthy. They installed our garage doors and openers. Very responsive over phone. They will call or text you the information you are requesting. Angela and Ashley are great to work with and will always get back to you.

Na
Review №2

Great experience. They were my second opinion on repair for my garage door. The first company that came recommended I replace my entire rail system and possibly my motor too! Overhead door was honest. They greased my doors and tracks, adjusted the doors a bit for 1/7 of the price/recommendation of the other guys. Will 100% use them again!

Ge
Review №3

I was experiencing difficulties in closing my garage door, unfortunately I did not seek assistance until it was completely inoperable. When I contacted Overhead Door of Charleston and explained my situation I was informed that, as expected, they were all booked up for the next two weeks. Jimmy got on the line and he said he would try to address this week. To complicate things further I had very narrow windows of time when I could be there. When Jimmy promised to call me back, he called back and provided some appointment times.The technician, Cameron, showed up on time, jumped right on the Problem during a raging thunderstorm and was very knowledgeable, polite and a joy to work with. The price was reasonable, on time and done right the first time.Exceeded my expectations!Great job!George

Ga
Review №4

Did excellent job, arrived on time, quickly finished, very courteous.

Ka
Review №5

Excellent same day service. Got a new garage door opener installed. John was great! Great company, highly recommend.

J
Review №6

Outstanding job! My garage doors are very old and we’re not working well. They have them working like new for very low cost. Very prompt and went over estimate and options with me before repairs. Highly recommend!!

Me
Review №7

Drew was amazing, very friendly and knowledgeable. 10/10 recommend this company.

Co
Review №8

Russell and his team helped me with an automatic aluminum driveway gate - the process was so easy and quick from start to finish. Great service and attention to detail - I would highly recommend.

Ro
Review №9

Very professional and a very good experience. Highly recommended for any garage door needs.

Ch
Review №10

Excellent experience with Overhead Door Company.Great product, high quality, excellent installer, he knew his stuff, You cannot go wrong here.

Jo
Review №11

I was so grateful how promptly Overhead Door responded to my service call. They remained in contact and I knew exactly when to expect the technician. They were out the same day I contacted them. John was friendly and knowledgeable and had my door working again in no time. I highly recommend this company.

BO
Review №12

Tech showed up when he was supposed to and did a fine job in a very short time. He suggested a few additional small things to complete the repair and I agreed.Very pleased and happy to give a good review.

Ch
Review №13

Very pleased with the whole experience....Andrew did an outstanding job!

Ri
Review №14

We have used Overhead Door company on 4 separate occasions and they are 5 star all the way from time to reply for estimate as well as the service. They have installed 2 different types of overhead doors, openers and replaced bad springs and hardware as well. Finally their gate division is excellent as well. We recently had them install a gate and it looks and works perfectly. I highly recommend them.

To
Review №15

These folks were terrific from start to finish. They replaced our old garage door opener really promptly, made sure it was working super smoothly, and were friendly and communicative throughout, especially our technician, John.Thanks, yall!

An
Review №16

We had a great experience with Overhead Door Company of Charleston. Aaron came out and provided us with a very affordable quote. He answered all of our questions and calls/emails in a timely manor. He also worked with us on coordinating installation dates. Our installer Chad did an incredible job. He was friendly, fast, and very thorough. He even took the time to help me set up a garage code, and showed me how to use the garage door. We couldnt be happier!

Pa
Review №17

If only all companies conducted their business like this. From sales to installation to payment, the process was easy and efficient. Cameron, the installer, showed up on time and was so helpful walking me through all of the updated technology.

Ga
Review №18

Overhead Door tech, Cameron, was knowledgeable and efficient! She answered my questions and explained what, why, and how the problems and concerns were going to be addressed. She was very professional!

Cl
Review №19

I have been using commercial garage doors for 50 years. I can’t say that any other brand is bad, but the Overhead Door brand is, in my opinion, exceptional. I just replaced 8 of my OD brand doors that were almost 36 years old. I’m ashamed to say that they weren’t maintained anywhere near as well as they should have been, yet they never failed to function and I don’t ever remember a failure occurring. Everything about the doors lasted twice as long as any building expert would tell you to expect. The local representative and installing crew are fabulous – I can’t praise them enough. Getting ready to order 3 more replacements for doors that are 32 years old and not because they are worn out, I just desire a different design of door. Thanks to all the crew at OD of Charleston!

Ja
Review №20

We had a successful experience with Overhead Door Co. of Charleston. Aaron came to give us an estimate. He called before coming out & arrived on time. We have old wooden panel garage doors from when the house was built & they are in good condition & go with the look of our house. Several other companies couldn’t accommodate us with a wood panel, but Aaron assured us it was no problem to replace it. We considered new garage doors & he gave us information, but I wanted to stay with wood. The installer, Cameron, called & arrived right on time. Very nice young man. The new panel fits perfectly & looks great. Highly recommend this company. The whole process of ordering & installing was less than a week.

Mo
Review №21

I called Overhead Door of Charleston because one of the garage doors was unbalanced and crashed to the floor which concerned me about safety. They immediately scheduled a visit the very next morning to do a safety check. The technician arrived promptly and assessed the problem to be a failed spring which was replaced and the door was brought back to normal operation within the hour. The technician was very careful to check the other door operation and did several other checks to be sure that everything was in good shape. I will be sure to call these guys whenever I have problems or need guidance for future services.

Jo
Review №22

John from overhead door just replaced our garage door opener. Very professional job. Took him about an hour . Everything except the door itself was replaced. It is so quiet. He was a great guy, even programmed my truck to open it. Thanks again!

Ke
Review №23

Best Customer Service in the Low Country.

Da
Review №24

Overhead Door does a great job on my garage doors. They PM the doors twice per year and I virtually never have a problem with them. John is my technician who does fantastic work and is totally focused on the customer. Thank you.

St
Review №25

Technician was professional and efficient. Quality of work was outstanding.

Ch
Review №26

Appreciate the excellent service and reasonable cost of my repair rather than replacement. Jimmy and Bobbie rendered above and beyond service in resolving my garage door problem. One happy customer!

Ri
Review №27

Excellent customer and repair service. Purchased the part I needed from the manufacturer online. Contacted Overhead when I received the part and tech, John arrived the next day, installed the part and did a complete check-up and maintenance. John was a pleasure and an excellent craftsman. Thanks for all.

Ch
Review №28

Can’t say enough about the quality of service received from this company on a continued basis. They get the job done at a fair price. Thanks!

Ch
Review №29

Very helpful got me the part I needed for my garage door quickly and it wasnt expensive at all. The lady at the front desk is very good at her job.

Ka
Review №30

We reached out to Overhead Door Company in connection with a repair to a home that we were in the process of selling. Overhead Door went above and beyond my expectations to handle this service for us. Cameron was a lifesaver - he was on time for our appointment, courteous and patient, and did an excellent job with the work. When we found out that a new door needed to be installed, he came back the same day to complete the work, knowing the stress that we were under and the issues that we were dealing with in our closing. I cannot say enough about this company and their level of customer service. I will definitely be using them again for our new home, and I highly recommend them to all of our family, friends and acquaintances!

RC
Review №31

Quality work, reasonable price, and they know what they are doing. Excellent communication, set and meet expectations!

Ja
Review №32

Nice place and quick to unload. Thanks

Fr
Review №33

Unbelievable!!!! Best sales and service that Ive seen in a long time! When I ordered the door I was advised it would be 5 weeks out. That is since my wife had to pick out special door, of course they had to be ordered. So I paid the 1/2 deposit no problem. Doors came in and appointment was set up. Crew should up as scheduled and wow. They took their time and I could not be more impressed!!!. They even downloaded the app onto my phone so I could open or close from anywhere as long as I had cell phone service. Not one nail or screw left behind! They left it cleaner that it was found. I would recommend overhead door 10×s over!! Great job!!!Dabo

Ro
Review №34

BUYER BEWARE.....THEY CHARGE FROM THE TIME THEY LEAVE THEIR SHOP, SO THAT 45MIN. OF WORK COULD COST YOU 1.5 HOURS....SO ALL I AM SAYING IS ASK....and shop around, afterall, its a garage door. There are lots of people out there that can do it. Its not overly complicated. With that being said, the guy they sent was what I would have expected from any company. He knew his job, and did his job. Sure I will pay the bill, but I wont recommend them., nore will I use them again. With 24 doors on this property they missed out.

An
Review №35

Fantastic work. Really appreciated. Cameron is a top-flight garage expert, and got us all squared away! Many thanks!

Ja
Review №36

Aaron was here a few minutes ago and within about 15 minutes had my damaged garage door back on its tract. Aaron was very ftiendly, very efficient and did not try to sell me something I didnt need. I would recommend Aaron and Overhead Door Co of Charleston to anyone. Great job!!

Cy
Review №37

I just wanted say how grateful I am to Overhead Door Company of Charleston. I was headed out of down and when the garage door wouldnt close. It was late Friiday afternoon and the service technician went out of his way to come to Mt Pleasant to save me. Wonderful service and Emplyees.

Bo
Review №38

Overhead Door was on time and did a great job repairing our garage doors. I would highly recommend them.

Br
Review №39

Very professional and excellent service. I had precision door come out first, they quoted me almost $1200 for repair. That didn’t make much sense. so, I contacted overhead door. They came out fixed the issue and it only cost me $40. If you want a company that will be good to you, fix the problem and not rip you off or take advantage of you call overhead door!

Mi
Review №40

Efficient and effective. They did a great job

Ru
Review №41

Amazing customer service from the beginning when I spoke to Jimmy Carter, the service manager. Chris and Tony arrived exactly as scheduled. They were very professional and evaluated my garage problem. They gave me honest feedback that actually saved me money!I will definitely use them again and highly recommend this company.

Za
Review №42

Cameron was outstanding, a true professional. He came in a marked company van and company uniform. He was able to diagnose and fix our issue rapidly. While I hope to never need to have my garage door fixed again, if I do I will definitely use Overhead Door of Charleston again.

Ch
Review №43

John is a true craftsman and did a great job fixing our garage door track and installing a garage door opener. He even programmed our cars with the code. Very pleased.

Ro
Review №44

They showed up to my job site quickly. Solved all of my door issues in a reasonable amount of time. Jimmy made sure to follow my sites safety rules and kept me informed of the work that had to be done and the work that he recommended. They will be my door guys from here on out.

Mi
Review №45

Very pleased with final product. Aaron was very professional and walked me through many different options until we found the right door. The install crew were great and cleaned up after themselves. Would highly recommend.

Ju
Review №46

Making an appointment was easy and the technician arrived as scheduled. My garage door was fixed in less than 30 minutes and the technician even gave me some tips on prolonging the life of some of the door parts. Thank you!

Su
Review №47

Excellent service from sales to installation. The installers took their time to make sure all was done in perfect form. Very professional company and my new garage door is beautiful!

Je
Review №48

I called Miler Properties today in regards to our garage door not opening. In less than 30 minutes from my original call I received a phone call from Overhead Door to state that they were in the area finishing up job and would be at our home in a hour. Not only could they not identify what the problem was immediately, the young gentleman was very professional and had the work completed in no time. Highly recommend their services. This was not the first time I had their services & it will not be the last. Great job guys!

Ch
Review №49

Brett and his team have always been very responsive every time we need him at my community to service our gate system. He and his team go above and beyond to take care of our needs and we always receive professional and thorough service. I would highly recommend Over Head Door Company.

ma
Review №50

Cameron B was professional, knowledgeable, and on point despite his outward appearance. Once we started talking I found he knew his stuff. I left him to his work for the morning and was impressed with the results. He even gave me a quick walk through of the operation of the equipment and didnt leave me to read the manuals and try and figure things out on my own. 5 star service. Cameron B is a keeper OH Door CHS.

Mo
Review №51

Tony was great. He was personable, polite and super down to earth. We really appreciate his quick work!

Ta
Review №52

As a new homeowner, I needed to purchase additional garage door openers. I was sent an email with specific instructions on how to program the be openers. It worked like a charm! I was told I could call and get help if needed. Great job! The workers are very friendly and polite.

To
Review №53

A Company I Highly RecommendCharleston Overhead Door is a company that can be trusted to give a good price; they stand by their word and their installer Johnny did a great job installing our new hurricane garage door and hardware. I had other company no name given come over on a Saturday in October since my springs had broke that morning. I ask for hurricane hardware since I would be upgrading our door. The young man installed the hardware and said they were for hurricane doors. I had the company come over later the next week and was told the new spring would not work for a hurricane door. I ask for the money I paid to go to the new door installation and was told that I would only get half back. They wanted $1500.00 for the new installation. Charleston Overhead Door came in with a much better price.

El
Review №54

I just called to have a minor issue repaired on our garage door - they were fast and courteous. The staff is amazing. They have been in the business in Charleston for a long time - I know this is part of the reason.

Ja
Review №55

Great value. Great service. Fast scheduling. Highly recommend.

Ma
Review №56

John was absolutely fantastic! He made sure everything was perfect! I called same day and he showed up within 3 hours.. great customer service!

Ja
Review №57

Excellent service. We use them for our home and business. Wouldn’t call anyone else.

Sh
Review №58

They put in our garage door and everything has worked great! We now need a new garage door opener and should receive one in a few days. We have been very pleased. Sometimes you have to leave a message but they always call right back.

Do
Review №59

After almost 7 months of watching a competing gate company almost destroy through negligence our electric gate, the service techs as Overhead Door Company came, listened to my observations, and within 2 visits, solved an intermittent issue that plagued us for 7 or more months. Their service techs were friendly, humble and listened to my input, observations and instinct and confirmed the source of the problem. After over a thousand dollars of wasted money in needless repairs, they provided good continuity of care, customer service by valuing my role as a client, informing me of when they were coming and again, listening to my own observations. Id recommend the company to anyone w/a problem with a gate

Br
Review №60

Jimmy and the team went above and beyond to assist me with my residential garage doors. I received excellent customer service, assistance and the parts I needed to easily resolve my garage door issue.

De
Review №61

SO grateful we called overhead door!! We had another company, Precision, come out and tell us that we needed an entire new garage door opener which would cost $450.Overhead door came out even though they were extremely busy and fixed the door with only a $45 part. Im so thankful we did not replace the opener like the original company wanted over a $45 part. John was the service tech that came out. Super friendly and helpful!Thank you guys so much!!!

ca
Review №62

My garage door suddenly failed to work. The companys response was prompt. The repairman arrived as promised and explained the cause of the problem as he was repairing it. He was courteous and thorough. He made sure my remote was reprogrammed and everything was working properly. I could not ask for better service.

ha
Review №63

Estimate & Repair of door was expertly done from start to finish works better than orginal installation

Ca
Review №64

Ashley, who answered the phone, was so courteous, helpful, and patient while I explained my garage door problem. We worked out a time and a way for their guy to come fix my door, if I wasnt able to be home. Aaron called and showed up during the schedule time slot and I felt confident leaving him to fix it. Called Ashley to pay for their work over phone. It was a smooth easy fix. Thank you for a wonderful experience!! I will definitely call them again and refer others to them.

to
Review №65

Called twice for a simple quote...….promised to call back in 15 min.no response. Glad your so busy....but you will not have my business.

Gr
Review №66

The service person arrived on time and provided the service in an efficient and professional manner.

Jo
Review №67

UPDATE: After I posted a less than satisfactory review I receved a very professional call from Bill Corley a regional sales manager. Bill experessed his concern over the issues Ive had and has promised to look into it ...I want to acknowlege the quick response I received from Bill. Subsequent to that call Bill arranged through the local Charleston office to have both of my garage door motors and center rails replaced along with a new key pad. He kept his word and I must say I highly recommend this company. Thanks for standing by your product.

Fr
Review №68

Just want to say what a great job this company did in fixing my garage door today. Aaron came out and found the issue within minutes of getting there and in about 15 minutes had the new belt on and replaced. He then proceeded to lube all the wheels and hinges all over the garage door and just made sure everything was working great. You just do not see service people like this anymore. It is refreshing to see that some companies great service still means something. What they dont know is I had called another large company out last week and they looked and looked and then said I would need to replace everything that it could not be fixed and wanted to charge me over $600 to replace everything. That is a shame as none of what they said was wrong was broken and all it was, was the belt was stretched to the point it was allowing the door to slam shut and bounce open. Great job Overhead Door, I will be sure to let everyone I know about your service. Thanks Frank

St
Review №69

Very good work, pleasant and fixed the door. . No one came into the garage since I had left and the only other person to come into my garage was the overhead door employee. I saw the detector in the garage the next morning as it was only placed there the night before. I did not know the overhead company was coming to fix my garage door the next day. So the garage door was fixed but my $500.00 radar protector was gone. My son came to pick it up about an hour after the repairman left. The detector was nowhere to be found.

Ni
Review №70

Cameron did an excellent job informing us what was wrong with our garage door and he was able to fix the issues. Very professional, will call again if needed.

He
Review №71

Aaron was very helpful and professional. The whole experience was very customer friendly

Da
Review №72

Excellent Company. The guys at Overhead Door Company of Charleston have been great to work with. When it comes to garage doors and garage door repair they know how to get the job done.

AC
Review №73

What a mess! No show in appts, tried to give quote without showing up, twoseperate salesmen same company quotes were $700 difference. Called back to speak with the company and Debbie hung up on me when I tried to explain.

60
Review №74

Jimmy and Gary came in and got the job done quickly and professionally. It was a pleasure dealing with these guys.

am
Review №75

Overhead Garage Door Company is very personable, happy to help, very quick to repair, and has reasonable pricing. Jimmy and Wade are a pleasure to work with. I would highly recommend using this company!

Ri
Review №76

This company is probably what you get stuck with if you buy a new home. Thats too bad, because this company has poor product and really poor customer service! They get the new homes and dont care anything about the customers. You are a lot better off going to home depot or Lowes and using one of their installers.... One star is way way too much!!!

Ma
Review №77

The manager stepped in & took responsibility to fix the garage door that went off track on 1 side. This was most likely the house builders oversight. Without any hesitation, the overhead co fixed the problem! Thank you!

De
Review №78

Jimmy works Fast and gets the Job done right!

La
Review №79

Repair visit for malfunctioning garage door openers. Excellent service by technician Cameron.

Pa
Review №80

Company was Professional, Courteous and Knowledgable. Highly Recommend.

Sc
Review №81

The only garage door service in Charleston I’ll use!

Do
Review №82

Very fast and professional. Cheaper than I expected. Thank you

Li
Review №83

I want to give a big shout out to the team at Overhead Door Company of Charleston!! Our old garage door/lift was not working properly (not opening, ugh!) so we gave ODCC a call. They were quite busy that week, but had someone working in our area the next day and said they would have him drop by to check things out. The next day, I had received a very courteous phone call letting me know when they would be at the house...and shockingly, unlike most time-framed appointments, they showed up!! Brett, our technician, took a look at what was going on and determined that we would benefit most from a new lift system (along with a few other obvious small fixes that we had completely missed). The best part was that Brett had taken the time to explain exactly how garage door lifts work - simple, but I had no clue of the ins and outs - and how/why our system was failing. After his explanation he went right to work installing our new system which took a lot less time than I was expecting. Between the professionalism, kindness and efficiency of every step from phone call to installation I would definitely recommend the team at the Overhead Door Company of Charleston to anyone that just has a question to a failing system. Thanks again for the great service!

Ra
Review №84

Friendly courteous staff.. didnt have the part I needed. Went to Amazon

Ty
Review №85

Great Company to Work With.. Excellent assortment of products!!

Gr
Review №86

Very slow service, the salesman was very unprofessional. Dont return calls and took about a month and a half to our door installed

He
Review №87

Rude people here.

Jo
Review №88

Very Professional, honest and Great Staff

Information
21 Photos
88 Comments
4.5 Rating
  • Address:2260 Technical Pkwy, North Charleston, SC 29406, United States
  • Site:https://overheaddoorcocharleston.com/
  • Phone:+1 843-767-0028
Categories
  • Garage door supplier
  • Door supplier
  • Garage builder
Working hours
  • Monday:Closed
  • Tuesday:8AM–4PM
  • Wednesday:8AM–4PM
  • Thursday:8AM–4PM
  • Friday:8AM–4PM
  • Saturday:8AM–4PM
  • Sunday:Closed
Similar organizations