I was in town and discovered that I needed a gasket for my water reservoir on my AirSense 10 CPAP machine. It was worthless without it. I called Apria Charleston to see if they might possibly have a gasket. To my great relief, they provided me with a new reservoir (which had a new gasket) in 5 minutes at no charge. Unbelievably great service. They saved my weekend in Charleston! Thanks Apria Charleston.

My Dr sent an order to Apria for a cpap in early December I recieved a call from Apria ( December 28th) saying insurance has approved my cpap (both primary and secondary insurance) and there would be no charge to me I recieved my cpap before New Years Day. I then recieve a bill for my cpap as they filed with my insurance on January 4th. Trying to talk with their customer service as they are hard to understand. I have sent several letters that have gone unanswered. Obviously customer satisfaction is not a priority.

Great customer service. I called needed help and they took care of me. They even expedited things for me to get in and out. Thank you.

I would have given this rating “NO STAR”!Due to a problem with insurance companies and money owned my Mom was billed for entire monthly “rental”. Last May I returned my Mom’s wheelchair and wrote zero balance on the pickup paperwork. I tried to “buy the wheelchair for the balance of the account $240.00. No go. I’m sure they re-sold the chair for more than what it cost initially or what was due! They say there is still a balance. I have been called on overage 6 times a week from different customer service reps. Also receive at least one or two bills a month by mail. I have asked to speak to a manager to no avail.I advised that my mom is 92, Alzheimer’s and in nursing home on Medicaid. She has no money. I am not responsible for her bills. I advised CS reps, to send to collections, or wait till she passes, and try to get $250 from the zero estate. They call on a landline with no answering machine. I usually don’t answer the calls. At this point it’s harassment! This is not the first time I’ve had an issue with Apria. Five years ago my Mom had a wound care vac for a femoral embolism ( that was removed). For 16 days it malfunctioned more than it functioned. They came fixed it and left. She ended up in the hospital for five days with an infection. After hospital release I treated surgical wound manually. She’s did surprisingly well.The cost was $300 a month! It took me two months of “fighting” with them to at least get a prorated amount back. We agreed on $200. The check I received was for $199! LOL.DO NOT USE THIS COMPANY FOR ANY MEDICAL EQUIPMENT AT ALL. Check out devices and equipment directly to companies or Amazon. Market place on FB and Craig’s list. Both my patients use equipment and I always check out GW now. I have purchased two brand new walkers with tags, for $6.99 each, and a used Drive wheelchair for $25.00! Happy Holidays.

STAY AWAY FROM APRIA..... My doctor sent APRIA a scrip for a new cpap mask.. After two full weeks I called to check.. Was told THEY HAD CANCELLED MY ORDER Was told the Dr did not include a size.. Did not think to call me or the dr for this information. Gave them size and was told they would go ahead and process my order. Two weeks later I received a recording that order was processed and I should receive my mask in seven to ten days. After another two weeks I still have not received my badly needed mask. As of now it has been six weeks. I have never tried to deal with a more irresponsible business in my life...BE WARE......

Tried to contact the local office. Got transferred to national center and they REFUSED to transfer me to the local office. Wanted to return a part. But they absolutely refused to contact. The worst customer service I have ever encountered.

3 weeks and still have not received my equipment. Talked to 7 people in 1 morning and finally cancelled my equipment. If you were my worst enemy I would not send you to these people. Customer service is absolutely terrible. They do not even know how to spell customer service or know the meaning.I will be seeing my doctor for another company.

Phone system stinks. Incompetent operators sounded garbled & took forever to answer. Due to issues using machine doctor took me off. Got paperwork from doctor to return machine, then told would hear from company in approx. 3 days to find out instructions for pickup & when. More than 3 days passed. I called back & was told pickup was next day (thx for notice). Someone would call in morning to give pickup time. No phone call. Waited home until had to leave in pm then decided to put box outside if they came. They came, but left placard saying sorry we missed you. Husband called and they said they didnt see box. Rescheduled to next day. No call. Finally came in PM. Told had to sign for pkg pickup (no one told us). What a nightmare!

I have always had wonderful service with Apria. The delivery man is so kind and they take as long as I need to explain what ever I need and I give them, on a scale from 1 to 10 I give them a 12. Im sorry to hear about the problems others have had, Me? I appreciate them and they make my life much easier. Thank you Apria.v.massey

Apria Healthcare is worst the home services company, Ive ever encountered. My wifes physician has written three orders for portable oxygen generator over the past six months. They have never delivered because they are on Medicare free time with a regular oxygen generator. Try to call and you reach the Phillipines. What a joke.

Terrible on-line and accounting/billing system. Tried to get a billing faxed to me which operator said it would be about 15 minutes. Nothing on the fax as of the next morning. Local office seems to only be a warehouse that cant help with billing or insurance claim help. After I finish my rent to own period, will go with the other local provider in town as they seem to be a small business that seems to have the customer service in-house. Basically they seem like a nationwide call center that doesnt have very personalized support.

Horrible company! It is near impossible to actually reach an actual person and when you do, it’s likely an off-shore call center where they will take a message and promise that someone will return your call, but that never happens. I got my first CPAP machine from them since it was all arranged by my doctor, but from now on I will go elsewhere. There is no follow-up, no transparency on pricing, horrible customer service, ill-qualified “professionals”, no follow up, and they offer a very limited selection of equipment and supplies. You have a choice, do yourself a favor and insist on another CPAP supplier!

Awful experience, was signed up for auto pay from my credit card which I did not sign up for, was not made aware of any charges I would incur. Company just charges your card and does not even send a bill. I have had to make 4 separate phone calls within 1 week to get a statement as to what I was charged for and I am still waiting. My suggestion is stay clear of this company!!!

They dont have anyone in the office to answer the phone. They have doctors office fax orders to them and they call you. When you call your Calls are routed to some country other than ours and they will then put you to who they want you to talk to. I shouldnt have to drive to the office where I picked up my cpap to talk to a person. i bet they will tell me to call the phone number anyway. That is not helping. My unit was to become mine after 13 months. I am now told it will always be theirs. Thanks Humana for only giving me this company and not another one to chose from. That is not what I was told and not what i signed up for and would not have been paying payments each month for something I would not own. The Apria people knew this at this location when I picked up my unit. You just cannot talk to these people. They spit out a contract a mile long when you pick up the unit and assure you everything is in it that you talked about. Four me it was I put down a large sum of money and then make monthly payments and Humana would also pay on the machine. It would become mine after 13 months and no more payment. Now i am told no more payments but the machine is theirs. I simply call it bate and switch. Not one person has helped. I see why they have very little stars! I certainly am reporting to whoever I need to.

Don’t answer phone or return calls

My CPAP had been not working correctly. The 2d one from ResMed that was bad. I was returning home to Charleston SC and my flight was delayed. I got to the Apria location in North Charleston 5 minutes after it closed. I knocked on the door and there was still someone there. The respiratory therapist let me in, looked at my CPAP, and provided me a replacement on the spot. I couldnt have asked for better service and I am thankful he knows how important a CPAP is to not only your health, but to spouse getting a good night sleep too! If I have one criticism of Apria is their use of call centers in India... I cant under the dialect and I know its not Randy on the phone. Apria needs to use a U.S. based call centers or it will lose customers.

This company is a ripoff, DO NOT EVER GIVE THEM CREDIT CARD INFORMATION THEY WILL RANDOMLY BILL YOU AND THEN LIE TO YOU. AND THE MANAGER Justin here in Charleston SC has lied to me repeatedly. It is worse than trying to reason with a senator. Apria will steal from you and laugh about it !!!

One of the worst companies that I have dealt with in a long time.Worst accounting billing that I ever did see. Wants me to rent a cpap machine for &75 per month for the rest of my life .Told them to repo the machine they wont do it unless I sign off on it .Other words they do not want to take the responisiblity for my death Iguess

I went home for lunch today, and found a tag on my door from Reggie saying they came by for an oxygen tank service. I do not use them, so it is reasonable to deduct they came to the wrong house. Called Apria, 4 times the rotary system hung up connecting to a live person. The 5th time a woman who stated she was in Tennessee answered, but said (very surly) without the patient name there was no way to see who was supposed to get it. When I pointed out that some sick or elderly person was waiting on this service, and no one at Apria knew it wasnt being given, she hung up on me. So called the 6th time, with the same result as the previous conversation. Incredible the lack of concern, follow up and extremely poor system they have!

Absolutely unintelligible customer service representatives.

These are the worst health suppliers ever. Cant get my supplies. My insurance provider is being charged for supplies I never received. Not trustworthy at all.

I was pressured into leaving a good review while I worked there.

Horrible horrible horrible, 22 minute hold only to be transferred to the wrong person who transferred to me clear channel internet.......then called back and took a different course through the maze of choices and was then told by a recording that my choice was invalid.

Turdlike service