The team at BMW of North Haven is absolutely awesome. Extremely transparent and will help you every step of the way. I was extremely lucky to walk in and be greeted by Pierre. He took the time to understand what I needed and found the perfect car for my wife initially, then he found the perfect car for me! He is extremely knowledgeable about his products. Extremely good follow up, checked in a few days after the initial car purchase and checked in the very next day after the second car purchase. Extremely honest guy with no agenda except to get you into the vehicle you want and need. All the staff there are extremely nice and won’t push you out of your comfort zone. I know where I’m going for my next car purchase! Eddie their finance guy is also a pleasure to work with. I’ve been at dealerships where the finance portion would take 45 minutes with the same package being offered 5-6 different times. Eddie asks you once. If you want it he includes it and tries to get you the best deal possible, if you don’t want it, he will move on and not badger you like some other dealerships. Their manager Chandran also came out to talk to me prior to my departure. Was extremely nice and thoughtful. Couldn’t have asked for a better team for this car buying experience!

My 2017 328xi manual 6 speed had a long life of 15 years and 291,000 miles. Great car! It finally quit on me as the original, yes original, clutch seized up. I’m thankful Basel was able to show me a few pre-owned 330i’s in stock on very short notice. I’m loving my 2018 330i XDrive. I see the color as pewter although it’s called platinum-silver. My 330i on the left and my old 328xi on the right.

Pierre was more than helpful in my search for a new car. Whether I am getting a BMW or not, I think my new place to buy cars will always be W of North Haven. Professionalism and a comfort unmatched in my 15 years of driving.

Welcoming and wonderful experience, from start to finish. Seemless process that ensured you end up in the right car, and wonderful care packages after the purchase was complete.Makes a stressful time enjoyable.

Stephanie and the entire team was absolutely incredible! The customer service, the thoughtfulness and attention to detail through the entire experience was top notch! They were welcoming, communicative on timelines and great to work with!Thanks again and we LOVE our new X7!!!!

My purchase experience was smooth, professional and timely. What more can you ask. My salesperson, Pierre Fitzenberger was there every step of the way to make the process enjoyable.

Worst service ever!! We purchased a used bmw 540i in August. Paid 52,000$ for it. At the time of purchase there was a very tiny scratch on the bumper, we were assured it would be taken care of no charge. We used our vehicle 3 weeks then made the appointment for the bumper. They took it in and after two weeks of us staying on top they finally said the vehicle is ready for pickup. When my husband went to pick it up it was parked in the shade so he didn’t realize the two shades of white.. our car is an eggshell white the bumper they put on was pure white. They also changed the original tires and put in used old tires. On his way back to work he almost had an accident because the tires they out on were flat!!!! Again he drove out of his way to go back and tell the managers. Manager also said how can they give this car to you like this it looks horrible! We will take care of it.. gave it back same day Oct. 1st. Got the same loaner back. We call every other day they keep saying it is ready we will call back for the time of pick up NO ONE calls back!!! We went last week to speak with 2 managers. They said they can give us the 2 payments we made and take care of the bumper job, we rejected.. We also stated that we only drove the car 3 weeks and that it has been in the shop for 40 days.Even that day they told us they will call back definitely to see what we can do but no calls!! we no longer want the vehicle back and went to attorneys for help on this situation.. If you are selling luxury vehicles you should stay on top of you employees and customers.This is no way to run a business. They are irresponsible and have no communication with their customers. Good Luck if you are thinking about purchasing anything from this dealer!!

Ive been to service department twice now and they have an extremely helpful and understanding staff. Most recently I got an oil change and as I was driving away realized I was low on gas and had to pull over nearby my service manager Allison and associate Todd were extremely helpful and came to my aid ASAP even though it was almost closing time. If I need nay further service Ill definitely be returning. Thanks!

My experience at BMW of North Haven was quite pleasant, Brendan made my experience memorable from start to finish. I would certainly do business with them again when I am ready to upgrade my vehicle .Keep up the excellent work Brendan!!!!!!!

Great experience from dropping the car off for service and getting a loaner to being notified of completion and picking up my car. Efficient, knowledgeable and courteous!

Beyond helpful and respectful. This dealership will not only get you a great car at an affordable price but will also make sure you leave feeling good about your purchase. Stephanie in particular goes above and beyond. I cannot recommend this dealership enough!

They have excellent service and Ellen was so friendly and helpful be their tech guy was amazing and he knew the vehicle in and out . And Mike took the time to explain the warranties and extras that I would be interested in. I was happy with my purchased and the customer service they gave me!!!

I had a great experience here. As a out of state buyer and business owner, I really appreciated the efficiency of the buying process and honesty of the sales team. Mike got the deal going and Chandra the manager was very friendly and professional, providing the checklist of materials needed ahead of time. Pierre welcomed us and did a great job showing us the car and explaining all the new functions. It was a lot faster and easier than so had expected. I would highly recommend buying here.

Had an overall easy and positive experience buying a car here over the summer. I fell in love with a low mileage used 3 series and felt the price was on point. The business manager, Matthew, even took time to help me out a few weeks after the sale with something that he could have blown me off for since I was already out the door. Very professional experience!

Great experience dealing with North Haven BMW. Brendan Murphy is the consummate professional. He is knowledgeable and personable. He answered all my questions and kept me updated as I waited for my new X1 to arrive. It was a pleasure to work with Brendan and I recommend him without reservation.

My wife and I couldn’t be more excited for this purchase! Working with Basel Saad, Ben Hyland and Matthew at BMW of North Haven was so easy and fast to make the deal happen! Thank you BMW of North Haven and staff, we love our BMW 4 Series!

I had an awesome experience with my service. My advisor Luis did a great job from start to finish. Excellent communication and very friendly. The ladies up front that did the billing were also really professional and very kind. All around an excellent experience.

We recently purchased a new car from BMW of North Haven. Ellen McHenry helped us through the process and was always available to answer any questions we had. She is very knowledgeable about the brand, represents her company well and spent a lot of time with us on a potential second purchase. We would definitely do business with her and this dealership again in the future.

My husband and I have had multiple 5 star experiences at BMW of North Haven, specifically with Basel. He has always been very knowledgeable and made the process very easy for us, which we appreciate. We were able to complete most of process via email and only had to go to the dealership for a test drive and final paperwork. Basel was always on time, prepared and efficient. We have always loved our BMW and will continue to go back to BMW of North Haven in the future. Basel is awesome and I would definitely recommend working with him if you can!! Always amazing service. We couldn’t be happier! :)

Always top service when I go to the NO. Haven dealership! Luis was great, he explained everything step by step (1st time BMW owner/getting my car fully serviced) and reassured me that my car was in good hands. Additionally, I was given a X3 beautiful loaner to use while my vehicle got serviced. 10 out of 10 stars!

Stephanie is great. Just bought a X5 from her. This is not the first time I worked with her, and I’m sure it will not be the last. She is so easy to work with, very polite, very trustworthy, no back and forth nonsenses. I would say she is the reason why my wife and I bought the new car from North Haven BMW. She really made car buying a fun and smooth experience. By the way, the reason I gave her a five-star was because there was no 6. Thanks a lot, Stephanie!

Needed to go to dealership for warranty repair. Reception was very efficient. Loaner car was ready for me. Service agent sent text with phone contact and link to follow repair progress. Then it all fell apart. One week later the link still showed vehicle arrived and investigation in process. Sent a text, but no response. Called and got a different service agent. After few minutes wait was told investigation was done but no report yet. Two days later I had to call again. Told that they had confirmed the warranty repair to be done but had not yet ordered the part. Expected part by next day and vehicle ready by Friday. No call to confirm, so called again on Friday. Told vehicle not yet ready and needed until Monday. Still no call on Monday, called on Tuesday and was promised a call back, which never came. Finally called on Wednesday and got a call back to say vehicle was ready. Two and a half weeks in the shop and the progress link still showing vehicle arrived??

I highly recommend working with Basel and the rest of BMW of North Haven team for your next car needs. Basel was extremely professional, knowledgeable and responsive. He is someone you can count on and trust in this challenging car market.

Great experience at North Haven BMW. Couldn’t have asked for a better team for my car buying experience!

Brendan Murphy was friendly and took his time to go over the options of the various cars available. He promptly followed up with us the next business day and made the sale. Very easy to work with and would highly recommend him and BMW of North Haven.

Service Foreman Todd Brough, and his Service Manager, Ashley Roadie are two very important reasons why BMW of North Haven IS the place to go. Since I have mostly driven BMW CPO vehicles during my 10+ years as a BMW owner, I have found them online, from as far away as Ohio and Pennsylvania, but I get them serviced at BMW of North Haven, even though there are options closer to home, because simply put, they are the best! They are the ultimate professionals, friendly and knowledgeable, trustworthy and competent, do their level best to take care of their clients, and are always, always, always customer focused. I had a problem with a recent purchase, and instead of driving it back to NJ for the second attempt to diagnose several issues and concerns with the car, BMW Of North Haven not only brought it in for an evaluation, but coordinated to have a BMW Regional Field Engineer involved, and uncovered the cause of my complaints, in less time than the NJ dealership took to do nothing.I am treated as if I had purchased all six of my BMWs from them... they make me feel like a loyal and valued customer. I can recommend going to them at BMW of North Haven without hesitation, and because they are SO amazing in their service department, and in the future, if they have a CPO or new car that I am looking for, I would most definitely purchase from them as well. I cant say enough about just how well this dealership is managed and run. As they say, they have the right people, in the right roles... thank you all at BMW of North Haven for everything you do!!!

I had a awesome experience at BMW of north haven. Theyre very professional,proficient and polite. I had the pleasure of working with Pierré and Matthew. Pierré went above and beyond to keep in contact with me, walk me thru the process and helped me when I hit a slight roadblock with registration. Matthew is the loan officer there and he was sweet, patient and made sure I understand everything before signing. Collectively, both Matthew and Pierré made me feel like I was not being rushed into anything and that no question or matter could not be addressed. I would definitely purchase there again.

Such a wonderful experience! Basel was amazing and super helpful throughout the whole process! Highly recommend going and meeting with the wonderful staff as well! Excited to be apart of the BMW community!

Professional and knowledgeable service. Everything is taken care of smoothly. I have bought my last three BMW automobiles from the same salesman at North Haven and will probably be back for a fourth. If you want a top car at a good price with outstanding service, this is the place to go.

Great and knowledgeable staff. Responsive and helpful. We had a cordial negotiation and arrived quickly at a good deal. The purchase experience and financing went smoothly. Give Basel and team a try!

I have acquired two cars from Basel at North Haven BMW and have always had a terrific experience working with him. Very transparent in his approach.

Pierre and the team at BMW of North Haven created a seamless and, if you can believe it, enjoyable car buying experience. From the moment I stepped into the dealership for a test drive to driving off the lot in my new car, I felt like my needs as a customer were met. I even look forward to returning to have my car serviced. I highly recommend this dealer, and Pierre if you can work with him - I’d give 6 starts if I could!

I had the pleasure of working with Basel Saad who guided me through the process of leasing a BMW X3. I was trading in a car and the transaction was seamless with the pick up of the new car. I highly recommend working with Basel as he listens intently and provides great insights the BMW brand and its vehicles. He has a wealth of knowledge that is critical to a new BMW customer. I am extremely happy with my X3 and will be returning to BMW of North Haven for future cars. Thank you to Basel and the team for your expertise!

Basel is the best car salesman I’ve dealt with, never felt pressured. I’ve bought numerous BMWs from other dealerships and dealing with Basel and North haven BMW has been the most stress free buying experience, highly recommend.

Basel was very helpful and knowledgeable. He made what can be a very stressful process seamless and smooth. I highly recommend his sales expertise if you’re looking to purchase from BMW of North Haven.

Basel was phenomenal to work with. From finding the car, to scheduling a test drive and organizing all of the paper work. He was very knowledgeable and organized. He made the car buying experience so easy! I highly recommend working with Basel!

I got a rental car due to needing a oil change. They called me 40 mins before they closed to say they needed to rental car back and that they was about to put my car through the car wash. I quickly woke up my 18 month old and drove there. When i got there it went smooth but my car didnt even look like it went through the car wash.

Overall an excellent experience purchasing a car.  Pierre helped us find a car within our budget at a reasonable price, and was a pleasure to work with.  He also talked us through the whole process, and explained the additional wrinkles with buying cars out of state. Would definitely buy from here again.

Awesome experience! Big thank you to Ellen for making my dream a reality! Professional, knowledgeable, and courteous!

I am disappointed that as a wholesale customer bringing a vehicle there to have repaired was treated like a retail person. Totally, understand that tech and advisors are there to evaluate vehicles and inform customers of what may be needed. However, I brought this vehicle to BMW because it should have fallen under BMW warranty. In return I was given a quote for a $9000.00 repair. When I asked again, the quote was lowered but still received no notification that BMW was taking care of the repair. After, the third time I gave up. I asked how how much do I owe you for diagnosis. I was charged one hour plus state sales tax even though I am a wholesale customer. I buy my parts from this dealership. Fortunately, I brought this vehicle to another BMW dealership and this time it was repaired under BMW warranty. So we went from a $9000.00 estimate to a zero repair. Needless to say this wasnt BMW at their best.

Great experience working with Basel very experienced salesman who loves the brand and proud of what hes selling. Basel is always courteous and professional when handling our business. I will for sure buy cars with him again and again in the future. Another big shout out to Justin who handles online sales. Justin was very responsive, constantly trying to help you instead of just trying to make a sale. He was straightforward and honest. We were later fortunate to have the opportunity to talk to him in person at the dealership. We knew right away he shared the same enthusiasm towards BMW and the future development of the manufacturer. We did encounter some issues in the beginning but Ben the sales manager quickly intervened and resolved the issue right away before it became anything. His professionalism and sincerity impressed us and he is a problem solver should you encounter any issue there.Not every day is a beautiful day and you would know what I mean if you meet Chandran the general manager, as he proudly announced he was the boss there. We had a discrepancy regarding the trade-in value and I was offered lower than the lowest end of KBB recommended value. He said he could have provided us with better trade-in value for the old car and raised the price of the new car as retaliation but hes not into back and forth games. Wait! you meant you were going to raise the price on the contract we signed two months ago? Of course, soon later after clarification, he said he didnt say that. Sadly the whole experience dealing with him made me feel like I was buying chickens in a market and I had to reality check myself and reconfirm that I was in a BMW dealership.Gladly that was the only downer of the whole car buying experience. After consolidating the deal, Matthew handled our financials, and the contract signing process was pleasant, friendly, and professional. Joseph the BMW genius walked us through all the functions of the new car and he was very knowledgeable and passionate about sharing what our new car can do.This was an overall EXCEPTIONAL car buying experience. Although I am still iffy at the atmosphere of what general manager Chandran created, I highly praise Basel, Justin, Ben, Matthew, Joseph for outperforming their leader. They are the true representations of the luxury car buying experience. This review wouldnt be helpful if I were not honest so I share my experience in detail. I hope this review will help you should you visit this dealership. THEY ARE GREAT!

Fantastic service from BMW of North Haven! I was out of town and needed service on my X3, and landed at North Haven. The service team kept me fully informed of the work to be done, status of progress, and were extremely nice to work with. Special Thanks to Alison and Don for all their help getting me back on the road again!

Terrific experience working with BMW North Haven and Basel Saad. Exceptional follow up and very clear and informative info and discussions. Would definitely work with them again.

I was so thankful for the effort made to track down an oil leak. They had me back twice, gave me a loaner and had my car for three days. They didnt find any leak anywhere, thankfully, and they didnt charge me anything. I am reluctant to say they didnt charge me. So many people these days want something for nothing. But it was great to find that BMW NH was as committed to exceptional service as I am in my business. At BMW, I have seen proof that they are committed to what they do and how they do it, because their reputation for service and commitment to their customers matters more than money.

I have purchased 2 CPO BMW’s from Basel Saad. He has always made the car buying experience easy and stress free!

I came in for an oil change and had an appointment for my Z4. After almost two hours, I ask for the car. The oil change was completed, but the car had not been washed. I was told that my car was staring slow. They said the battery was at 40%. I paid for the unwashed car and was pleased to receive $10 discount. Other than the extremely long wait, things seemed fine.However, the car would not start. Four hundred dollars later, I had a new battery, a clean car, and I drove away. This was a discounted price for the battery! I would have given the service 4 stars because the service rep was attentive (one off for the very long wait). However, when I got home, I received a service report Indicating oil and antifreeze leaks. These were listed with red flags for immediate attention. Why was I not told of these at the dealership? What is the problem?

Ellen was the best salesperson i ever had when searching for a car. She made the experience so easy and took care of me. Wish i could give more than 5 stars!

Ask for Brendan- he was very helpful at every step of the way, and he handled everything with professionalism.

My experience at BMW of North Haven was excellent. I have leased and purchased at this dealership several times and Chris Combs was my sales person each time. He was very professional from start to finish each time. I highly recommend this dealership.

Great service as usual! Allison and the team are the best! Thank you

Chris was an excellent salesperson. He was straightforward, honest and helped expedite the sale. Negotiations were easy and Chris was super responsive. Will come back to BMW if North Haven and I highly recommend!

I had a great first experience with BMW of North Haven. Ellen McHenry was an awesome help! I got the car sight unseen and she made me feel very comfortable buying my first luxury car. I had a great experience dealing with Eddie and Matt from finance. Overall it was a quick and easy process and I got a wonderful car! Thank you guys for your great service!

Basel is the absolute best. He was so helpful in finding me the perfect car. He’s not your typical car salesman meaning he is not overbearing but really just cares about getting you the right car for you. It is obvious how experienced he is.

Buying a car can be stressful. Chris gave us the most smooth experience. He is very fair, upfront, and honest. He explored all options with us and made good suggestions. We walked out with the best option and we love our BMX X1! Thank you Chris for your patience, knowledge, and integrity.

What an amazing experience I had at BMW. Chris my salesman was absolutely amazing in every way. From his knowledge of the car to the way he handled our interaction. Everything about it was amazing. Also the finance people at BMW are in a class of their own. EDDY Who I dealt with was nothing short of spectacular. He made my day to pick up the car extremly special and went above and beyond to make sure i was extremely satisfied. The X7 I got is in a class of its own and the best car I have ever owned. The BMW family is something I am proud to be apart of now and in the future and I will always do my business at BMW of North Haven.

Second vehicle purchased at BMW North Haven. Very pleased with my buying experience. An X5 M50i. The salesman Basel Saad was a pleasure to deal with, as were the guy that did the paperwork, and the BMW genius who explained all aspects of the vehicle.

I am very pleased with the customer service I received at BMW of North Haven and would highly recommend this dealership to friends and family. I purchased a “trade-in” vehicle for my teenage son that we later found out had a faulty part. Our salesman worked with the service representative to arrange for the vehicle to be sent to the car maker’s dealership for the repairs and made sure it was done correctly. I am relieved to have done business with BMW, they never disappoint.

The customer service and patience with the manager Ashley is Amazing very kind respectful lady focus on the solution and not the problem and make sure you are satisfied and a happy customer when you leave the dealership, I can go on forever about how great she really so I’ll cut it short by saying thank you again Ashley I appreciate you and continue to provide amazing service to the customers ❤️❤️❤️

Basel at BMW made my sale purchase for my X6 m50i so smooth and easy! He was so great and knowledgeable I am so thankful for this purchase.

Pierre top notch salesman! Set me up with a great deal and helped me with everything I needed to get out on the road!

I appreciate Brendan helping me choose the perfect car for me.

Always friendly and courteous service. Diagnosed problem and satisfactorily resolved issue . Didnt have a loaner available but provided ride home.

The entire process to purchase my 6th BMW was pleasant. Chris my sales person was professional, very responsive and made the process very positive.

Ellen and the staff at BMW of North Haven is the best! My wife and I have no gotten 4 cars from them. Always available to talk things through and go above and beyond to service their customers!

Pierre was a pleasure to work with: knowledgeable, friendly and efficient without any pressure tactics. We love our new X5!

Basel at BMW of North Haven was a pleasure to buy from again! They went above and beyond at obtaining and holding on to the vehicle I was searching for. I would highly recommend Basel and BMW of North Haven to anyone searching for there a new or pre owned BMW!

Outstanding experience throughout the entire buying process. Stephanie was super to work with because of her knowledge and expertise. I would recommend BMW of North Haven to others.

Exactly the buying experience I was looking for. Beautiful, immaculate dealership. Outstanding presentation of my certified pre owned BMW. And the staff. My salesperson Stephanie, and the business manager Matthew were a joy to deal with. Professional and personable. I couldn’t be happier with my purchase & experience. I’ll be back!

I have a 2014 BMW 320i I needed some service on it. Every time I come I get great service with a smile. My car comes back with a great hand wash. It’s a easy process, they give me a loaner BMW until my car is ready. Everyone there has great customer service skills and the service prices are not bad. I will always do business with them. I love it there!!!!

Had a wonderful experience the staff was very professional I would recommend to everyone

I went to so many dealerships looking for a lease. Thanks to Stephanie, she sold me on the X3 and I love it! She was extremely patient and helpful throughout the whole process. Stephanie will listen to you and do whatever she can to accommodate your needs. She was able to give me a great price on my lease:). Highly recommend going to this dealership, excellent customer service!

Purchased the car. Very nice car. Clean as stated. My son is very happy. I have purchased cars for almost 30 plus years. The customer service here is top notch. I am sometimes very hard to deal with but I am always trying to do what is best. I believe I did. Everyone from Michael, Stephanie and Chandran were very great and even the person I filled out the paper work with.. Sorry forgot your name. Everyone was very accommodating and Very Professional!! The gift bag was great. Thank You!!

Luis was outstanding. The epitome of a service advisor. Kudos.

All I can really say is WOW!!! Absolutely the best experience you can get buying a car. I was dreading dealing with cheesy, pushy sales, but not here-- BMW of North Haven is a class act. Kind, attentive and very fair pricing. Andy and Chandran were wonderful to work with. Definitely recommending this place to everyone. THANK YOU!

I had the most positive and incredible experience with BMW North Haven. Ryan helped me to purchase the car of my dreams. I will definitely be recommending him to others looking for a car.

We visited several car dealerships before we leased our 2021 BMW X1 at BMW of North Haven. We worked with Stephanie Mismas who was very responsive to our interests and needs. We were able to find the perfect car at a reasonable price within an hour. When we picked up the car the next day, Joseph Garcia showed us how to use all of the features including syncing our cell phones and setting up seating and media preferences. In addition, Stephanie gave us a Thank you gift bag full of BMW goodies. After purchasing or leasing five BMWs, our experience at BMW of North Haven this time was exceptional.

Just leased my 6th BMW from Basel Saad and the team at BMW of North Haven, always a great experience.

People were great, communication great, but had a vibration problem and they have not fixed it from my perspective. They indicate it is minimal but last year there was no vibration. The did other work on the car, service and a repair....all that was fine.

Basel is the best when it comes to leasing new BMWs. I believe this is the fifth one we’ve gotten from him and he has always come through. Great price, great service, great guy!

I was on the fence as to which vehicle I thought I wanted vs what I truly needed. I was looking for honest guidance in making an informed decision, which is exactly what I got walking into BMW of North Haven. Stephanie was extremely knowledgeable and very patient as she walked me through a multitude of comparisons/options, ultimately making my final selection an easy one. I couldnt have asked for a better experience. Thank you!

This being our 2nd BMW purchased in 19 months the entire staff at BMW North Haven was awesome. Special shout to our sales person Stephanie Mismas for working with us to make this new deal possible. Thank you all.

Thank you Mike, Ben, Basel, Eduardo, Joseph, Chandran and everyone at BMW of North Haven! You got us into our dream car after it was sold out from under us by another dealership and driving up to you from NYC was worth every minute! You guys rule!!

As always, superb service experience.

Ellen was so kind and thorough throughout the entire process of buying my first car. She was readily available at any moment and made buoying a car truly enjoyable.

Great dealership and very friendly staff! Would definitely recommend. 🚙 💨

Great experience - was the smoothest, easiest car leasing process I have experienced which means a lot during the pandemic. Everything was kept ready and organized all the way from the internet sales manager to Chris Combs at the dealership. Highly recommended.

I have bought several cars now from bmw of north haven. I always deal with Stephanie and she is an absolute pleasure to work with. Never pressures you and always gives you options. The best part is she is patient and willing to find exactly the right fit for you. I drive all the way from New Jersey because I won’t deal with any other dealership. Truly the best in class!

I had an exceptional buying experience at BMW of North Haven! My Client Advisor, Stephanie Mismas was extremely knowledgeable, responsive and reasonable. As a female looking to purchase a car, I have had many prior experiences with condescending and pushy car sales people who look to intimidate female buyers into a purchase. I was pleasantly surprised when Stephanie was honest, patient and answered all of my questions. She was respectful of time and made the entire processes extremely efficient.This dealership is about 50 minutes from my house, with about 4 other BMW dealerships within 20 minutes of my home. However, the experience at BMW of North Haven truly made it worth the extra drive to receive the service I got. I highly recommend Stephanie and the team at BMW of North Haven.

Chris did a great job walking me through the purchase process of a new BMW X5. I would highly recommend him and BMW of North Haven.

Went to test drive a 4 series coupe. Was assigned Kevin as my salesperson and was pleasantly surprised at how easy going he was. Didnt try to pressure me into a purchase. I did, however purchase the vehicle that day as they gave me $2000 more for my trade in. Told me the car would be ready for pick up at a certain time and it was. After I took the car home. He sent me a text a week later, to make sure I was happy with my vehicle and said; I could contact w/any questions or concerns that I may have in the future. Will definitely recommend this dealership to friends and family.

Service personnel always professional and courteous. A pleasure to deal with.

As always, Basel and the team made the entire process smooth & easy. 10/10 customer service.

TERRIBLE BUSINESS PRACTICE!!! Came into this service center due to someone shattering the window on my BMW i8. I was quoted at about $1200 initially for the repair so I drop my vehicle off for the service. I receive a call from the service advisor saying that the window regulator needs to be replaced and the new total will be $2700. I have him contact my insurance provider and they send an adjuster who sees that they are trying to charge me almost TRIPLE for the parts and labor. I let my service advisor know what the adjuster had told me and he says he will get back to me. The work is completed and the new total is about $2000.I pick up the car and pay the total. I see that on the invoice there is no mention of the window regulator that my advisor said they would need to replace so I’m not sure why he told me it needed to be replaced and what made the cost of the service go up?On top or all of that when I get in my car I see thick grease on my seats and when I open the door I can still hear pieces of glass!(they charged me for several extra hours of labor so that they can “clean” out all the glass)If able I would suggest finding another service center!

Third time purchasing a BMW at this location.. And as always Basel provided top notch customer service and made the process as smooth as possible!!

Perfect. Ive done services in San Diego BMW and some other BMW dealers but found BMW of North Haven gives me the best price as well as the service is excellent. I guess here everything is cheaper due to lower demands. (too mane rich people in san diego:)) Loaner is nice that they have the 5 for the loaner and is at least somewhat comfortable for me since Im used to 7 or X5.

I arrived a few minutes early and was promptly given a friendly welcoming from Ruis. We discussed the purpose of my visit and was offered a seat in the waiting lounge. I made Ruis aware of the fact that I had another appointments latter that day. This assured me that he would do all he could to get me to my next appointment on time!Ruis not only had my vehicle ready for me with time to spare, but washed inside and out. Thanks, Ruis and the rest of the service staff at BMW of North Haven!

My customer service experience was excellent. I was treated very well from start to finish! Alison was especially excellent

Everything went smooth very pleased with my experience, Basel was easy to work with thanks again.

This was by far the worst car buying experience of my life. We were outright lied to about when the car would be ready, lied to about the registration process and treated with rudeness and disrespect by the Finance manager and office staff. We ended upHaving to go to the registry ourselves to return plates that they ordered in error. Our phone message went unanswered. Only now, after seeing several bad reviews, are they reaching out to us. DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP.

Alison and staff are incredible, I have been buying BMWs at BMW of North Haven for many years and the sales staff, Basel Saad, finance staff and the service staff make it very difficult for me not to buy a BMW moving forward!