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DuctWorks Heating & Cooling, Inc
303 Main St, North Myrtle Beach, SC 29582, United States
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DuctWorks Heating & Cooling, Inc
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Fr
Review №1

Awesome team lead by Cam the ac man. Wont be disappointed in the services. Awesome prices and quick to arrive. Trusted ductworks because theyll do it the right way or theyll do it again, no fuss.

An
Review №2

I would really like to thank the crew at Ductworks, Cameron, Trevor, Matt & Cale!! They were GREAT! Very professional, great attention to detail right down to the last item while cleaning up after the job. We could not be happier and will recommend them to everyone. If your looking for help with your HVAC, Ductworks is the place to call. Thanks again for your service!!

Gi
Review №3

This review is not about the cleaning. This review is about the front office. I called to schedule a cleaning, The attendant made the appointment for 8:30 AM. I told her that 830 was perfect but they had to call me, because I needed to give them the code to get in my house as I wouldn’t be there and wanted to talk to them before they did the job. I waited to go into work, as I cannot take my phone into work, until 850 a day of the appointment. What I came back out to my car at lunch, I checked my email and there was a bill in my email for $700. I immediately called the company And asked to speak to a manager as I knew I needed to discuss the situation. I told the manager that we had made the appointment and I had asked him to call, but I did not get to talk to them that morning so I wanted to know how they could’ve gotten in my house to do the cleaning they just charge me $700 for. She then put me on hold to contact the person who did the cleaning. Evidently he called at 8:51, and since he couldn’t reach me he went to the apartment and another contractor allowed him to come in. She saw absolutely nothing wrong with what had transpired. Never once apologized for the Fact that everything I had requested during my Initial appointment making had not been done. As a matter fact some of the very important work that I wanted them therefore did not get done because I did not get to talk to the vendor before he went to do the job as I had additionally requested. I gave her numerous opportunities to find something faulty with what transpired and she saw nothing wrong with it. I realized that I would probably need to talk to someone about her so nicely said thank you and hung up the phone. Less than five minutes later I got a return phone call asking why I hung up. I explained that since we were done talking I had said thank you and hung up the phone. This woman, who I am not sure if it was the manager I previously been speaking to or the person who work the front desk, yelled at me that I needed to pay my bill. And she was calling to take my payment. I was still at work, had just received the billing for that morning‘s work, and there have been no discussions of the bill when I called earlier. She raised her voice at me and said we did the work you make the payment. I explain to her that I would make the payment but not right this moment, and the manager and I had not discussed the bill so that was not the problem.The billing was not even part of our previous discussion. She yelled at me a few more times to pay the bill, I repeated I just got it 10 minutes ago. Unbelievable.

Mo
Review №4

I truly appreciate the prompt and professional service that was provided by DuctWorks and the Two HVAC Technicians that did the work was OUTSTANDING... I couldnt be more pleased... With the circumstances of a sick love one... You guys went above and beyond while also making the job priority!!! I am eternally grateful and I look forward to doing business with your company again in the near future. Thanks again!!!

Na
Review №5

The technician were very prompt and knowledgeable and did a fantastic job. I will definitely be call them for my maintenance service in November. Great job and thanks

Ka
Review №6

Cameron and company have serviced my hvav for over 17 years excellent service

Te
Review №7

We have used DuctWorks on more than one occasion. Josh and Nathan where both very good techs and all 3 times I have asked them to come out they fixed and maintained what ever problems have come up at a fair price. Thank you guys for keeping our ac and heat up and running. We certainly appreciate you guys and will call you again in the future.

Pa
Review №8

Came out to evaluate our system abs see if any issues with duct work or systems themselves. He was nice and polite and checked out everything and was through. Thank you for prompt response and service. Will use again if I need an AC/Heating company.

Li
Review №9

Excellent, prompt service at a fair price. Technicians are well trained and pleasant. DuctWorks has completed 4 jobs for me . Highly recommend.

Mi
Review №10

Simply amazing, especially since we called at 9pm. I will be signing up for the annual checkup. Thank you

br
Review №11

From speaking to the office with Angie to the service with Trevor my experience has always been great they go above and beyond.

Ad
Review №12

Cameran was awesome! Great product knowledge and fair pricing! Installation began as I left for work and everything was cool and clean when I returned home.

Le
Review №13

A/C stopped working all together after hours with 3 children in the home and the thermostat registering over 90°. Without hesitation a technician was at the house within the hour. After rigorously tracing every little component of our system they found the problem and now we have 3 very happy, VERY COOL kids thanks to DuctWorks Heating & Cooling, Inc!!!

pi
Review №14

I have a duct that was constantly filling with moisture.I knew it but every service person said it was fine.Frankie immediately saw that it wasn’t sealed properly. He took it apart sealed & cleaned.My faith in humanity has been restored! (Hard week)

Al
Review №15

A good job by the tech who had installed the system about three years ago maybe four. Knows what he is doing. Courteous and competent

Pe
Review №16

The office staff coordinate and call you timely. Their field technician Arrive punctually and are very polite, clean, and thorough. Quality care for a reasonable price.

Ri
Review №17

Ductwork Heating and Cooling installed a new heat pump system and all new ductwork, Trevor and his crew worked together like a well oiled machine, each man new what to do and when to do it without instructions, the whole crew was very well mannered. The job was completed to perfection and with no delays, I will recommend this company to do all my work in the future, and to anyone that is in need of Heating and ac workThank YouRichard Hogan

be
Review №18

Very pleased with the promptness and efficient way they handled my problem. Our business is hectic and they did not add to our stress. Greatly appreciated.

CO
Review №19

Nate was our technician. Determined we had a clogged drain. He cleaned and dried out the area. He really knows his stuff about ACs. Will definitely use this company again. They came immediately and reasonable on the price.

Ch
Review №20

I have used Ductwork for over 20 years for both my personal home unit and for over 600 yearly rentals. They have always provided excellent service. Their techs are knowledgeable and provide prompt serviceI would highly recommend them for any of your heating and cooling needs!

Tw
Review №21

Excellent service and very friendly staff. They are always great about coming out quickly if there is a problem and taking care of it that day. We’ve always been very happy with them.

te
Review №22

They were polite and professional explaining everything as they went along

Ci
Review №23

DuctWorks is very professional & courteous to work with. The technicians are always prompt and do very good work. Very fair with pricing

Do
Review №24

Replaced Furnace and AC. Trevor and his team did a great job with install. Answered all my questions. Very professional and when completed it was like they were never here. Highly recommend

ch
Review №25

They were very professional from start to finish. They did a great job, cleaned up after themselves, and explained how everything works when they were done. The price was exactly what they quoted. I would highly recommend them!

Je
Review №26

Estimate for replacing 2 HVAC package units was clear, described exactly the work to be done and the cost. It provided me with 4 options which was very helpful to me in making a decision. Workers came on time and completed the work in a timely manner. I highly recommend Duct Works.

Sp
Review №27

Fixed it quick, explained how he fixed it, and got out. Really what any customer wants.

To
Review №28

Ductworks installed a new heat pump and air handler for me. Overall, a very positive experience in all respects. A very professionally operated company. Would highly recommend them.

Ma
Review №29

Professional, quality work. As they were installing, they explaned why they were doing certain things. They also explained issues found with the existing structure, proposed options, and sought my approval before proceeding.

Er
Review №30

Great company, highly recommended. Very professional. Save yourself big headache and give them a call first. I have worked with 3 other companies prior to DuctWorks and none would compare. They currently service 10 HVAC units for me and installed awesome air purifiers in both my business and home. Cameron, the owner, does not spend millions in advertising like his competition but he gets the job done.

Bo
Review №31

He was on time and very efficient, we definitely use this company again and highly recommend

Ch
Review №32

Had a serious problem with my duct work. 3 vents were not attached. The problem was fixed in less than 24 hours. Kudos to this company for being so efficient and very polite.

Be
Review №33

Very reliable and on time the gentlemen were professional.

De
Review №34

The technician was on time and courteous but he should have been wearing a mask

Ro
Review №35

Excellent service as alway.

Pa
Review №36

The repair guy did the job okay but was upset because I asked what the total was and he said $531. And I asked for everything, the total job and he said yes. Once the job was done he said the total was over $700. That is not right.

Re
Review №37

Helpful, knowledgeable,Would recommend the service and company to others

Ri
Review №38

Great service!

ne
Review №39

I was purchasing a condo and needed the heat pump system looked at - and simply made a business friend thank you Cameron

Do
Review №40

Ductworks hands down is the BEST HVAC Contracting company to work with. We have a rental unit and the AC unit went out while we were on vacation. The first contractor came out and insisted the unit outside was fried and he would have to replace the entire unit in the tune of $4,800. He said he could start right away! I thought that was high and called Ductworks. They treated me like family and went out within hours and told me that they could try to repair it instead of total replacement. Wow, what a concept ! They had us up and running that very same day and only billed me for a very reasonable amount. Quality, prompt service, with honest pricing. What more could you ask !

Ka
Review №41

Great reviews and looking forward to doing business with these individuals.

Ni
Review №42

Needed a condenser replaced and Trevor from Ductworks came out and had it done in no time. He not only spent the time to explain what he was doing but also gave me some tips on how to maintain my system. On top of that the cost was less than he quoted. I’d highly recommend Ductworks to anyone who needs HVAC work done.

El
Review №43

I cant say enough good things about this company. In the past year I have recommended them to neighbors who needed service or new units quickly and they responded. This past week I called them at 8:30 AM on Tuesday. They were here by 9:30. My neighbors unit was 18 yrs old and had not been serviced in at least 3 years. They explained the problem to her and suggested they could service/do some repairs to it and it may last another year. My neighbor decided she would rather have a new unit. They figured out what unit she needed based on where her condo was located, ordered it and installed it Thursday morning - just in time for this cold weather. She called me yesterday to tell me how much she appreciated Ductworks customer service and work. Lib Pitino

Je
Review №44

For no charge, Trevor did an in-attic evaluation of our duct system following a rodent infestation to determine if any ducts/insulation had been damaged. He also replaced, for a very reasonable amount, three air duct ceiling registers with ones with adjustable vanes to redirect air and eliminated drafts in part of the bedroom. In addition, he provided a lot of valuable information about other aspects of the system. He is very professional and knowledgeable. We will call on Ductworks again for HVAC service.

Ch
Review №45

Chance would have it that I walked by this business while coming back from lunch. Now I’m thinking, how lucky could I be? I had been pondering for a few days who I was going to get to help me take care of an issue regarding my HVAC. From the time I meandered into the store front, they were at my place in less than 15 minutes, remedied my problem in less than 15 minutes, and were gone. And, went above and beyond regarding another issue I had that I actually did not know I had! Courteous, knowledgeable, responsive, and very reasonable rates...an all around super experience!

Mi
Review №46

We just had such a great experience! Quick, reasonably priced, and professional. Will use them for anything else in the future.

Di
Review №47

Trevor provided a Preventive Maintenance call for our 2 HVAC Systems and our Split Air System; he was very professional, courteous and thorough. Trevor brought me in the attic during the inspection process to show me and explain issues that could cause us problems in the future; He left the area cleaner than when he arrived. Thanks Trevor for a job well done.

Te
Review №48

Alex and the entire Duct Works team did an awesome job replacing our ductwork and installing a vent. They were professional, on time, and did a very clean job. I could not be happier with their service and workmanship.Terry S

To
Review №49

Appreciated the reaction time, getting our problem fixed as soon as possible. As far as I can tell work was do e efficiently and no mess was left after completion of the job.

Te
Review №50

Excellent company to work with! Alex and Trevor were very professional and did great work! Highly recommend.

St
Review №51

I really couldnt recommend these guys more. The owner really took the time to explain the advantages of the Trane system over the less expensive models I was also considering. In the end it made too much sense to go with the Trane. They even gave me multiple options to finance. Couldnt be happier. Also, the maintenance contract was a waaay better deal than the competition. Camerons guys are highly trained, certified, and are even better at customer service. I wish I could give them 6 Stars. Highest Recommendation.

Ji
Review №52

Tech Trevor was awsum. Got here quickly & fixed problem. Will recommend to everyone. GREAT SERVICE

Fr
Review №53

I would recommend Ductworks Heating and Cooling to service your HVAC system, especially Trevor. He is very personable and knows what he is doing...

El
Review №54

Ductworks heating and cooling did an outstanding job on replacing our 20 year old carrier system with a brand new Trane System. They built us a strong platform to set the outside units up 4 feet off the ground and replaced all ductwork, boots, regulators, electrical, Freon lines, returns, and thermostats. A total turn-key installation. Before the install, we had uneven temperature upstairs and downstairs, bad air quality, the units ran constantly, high utility bills, and noisy outside units. Now, it purrs! The system regulates the heating and cooling so evenly throughout our home, the units hardly run at all - energy efficient! The quality of the air is so much better. No more headaches and sneezing. It’s like we have a brand new house that’s 30 years old! Cameron, the owner loaned us a portable a/c unit during the install that worked great. His team was so professional. Everyone was trained and they worked quickly to get the job done, but doubled checked everything to make sure it was correct. After a week, Alex came by and inspected the entire system and it was perfect. Tracy was the lead tech and Trevor came out to assist on a Saturday also. Everyone was so respectful. Kao, Cameron’s son did a great job building new air return boxes and ductwork. The whole crew was great ! Highly recoomend this company !!! Tracy installed a new dryer exhaust system for me which is awesome now. 5 STARS PLUS.

Do
Review №55

I found Trevor to be very efficient and thorough with his investigation and repair of our problem. I highly recommend your services.

Le
Review №56

Duckworks quickly responded to my HVAC service needs and performed all necessary repairs. I have lived here 18 years and used several different HVAC companies. Ductworks is the best.

Ja
Review №57

Dealing with Ductworks Heating and Cooling has been a pleasurable experience. They are a timely, professional, a well educated group of individuals that make for a great team. Cameron Hinson, the owner, his brother Tracey along with Trevor and Drew made my new CHA project and cleanup after Mathew and the King Tide Flood last year much easier than anticipated. Kudos to Cameron for running such an efficient business. I will reccomend them to all of my friends. 5 STARS!!!!!!!!!!

We
Review №58

The work was performed quickly and efficiently all at a reasonable price.

Ma
Review №59

I am not getting into a war of words but Tom at Atlantic Heating and Cooling took care of us sir.

Information
67 Photos
59 Comments
4.8 Rating
  • Address:303 Main St, North Myrtle Beach, SC 29582, United States
  • Site:https://ductworksheatingandcooling.com/
  • Phone:+1 843-427-7411
Categories
  • Heating contractor
  • Air conditioning contractor
  • Heating equipment supplier
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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