The rep here Jr. has unmatchable customer service skills. I spoke to him over the phone and he patiently broke everything down to me to perfection. I don’t stay close to this store but it’s worth the travel.I came into the store today and noticed his tone and recognized it was the guy I spoke to weeks ago. I normally don’t write reviews but it was a must.People feel good spending there money with good people/ great service.

I was having some connection issues and service problems with my phone today.. so I headed over to my local T-Mobile store on US1 in North Palm Beach.. I had the pleasure of meeting one of the managers Sean N. who was extremely knowledgeable and helpful and very kind and patient,he answered all my questions and made me feel like I was the most important person in the store.. he also checked the outages in my local area to confirm what the problem was and when I got home I was having some connection issues with my Wi-Fi and I called back the store and Sean graciously helped me over the phone solve my problem and get reconnected to my Wi-Fi.. I cannot say enough nice things about this guy.. if you ever go to the T mobile store in North Palm Beach.. I highly recommend that you speak with Sean .

Absolutely loved this Branch Miguel and Andrew were great even the technical team that works in the back Customer Service was top notch. Other stores should replicate their customer service not once did any of them say we dont do that here. Been to 5 different stores from Clewiston to North Palm Beach by far my Favorite one!!

Dont call the 800 number if you are having several issues with your mobile home and mobile devices!! Go to the directly they took care of our problem in under an hour. Excellent customer service. And I will neverever call the 800 number again because every time I did which was I have spoken to well over 10 different people just in the last two weeks at T-Mobile. One night I spent 6 hours dealing with an issue but Ive been having over and over again and the supervisor that I spoke with had promised me that I was put at the top of a list to get the whole home 5K Wi-Fi cylinder device. Well that never happened found out last night that I still had to order the device or be put on the left and also the device wouldnt be available until the September 25th 2020 earliest and the latest being October 15th 2020 todays date is the 28th of August. But we went to the store T-Mobile store today and lo and behold what has device shipped to us by the by the 7th September. Now thats me just does not make any sense. But definitely go to the store awesome people to help you out the best they can, and knowledgeable.

My partner and I went into T-Mobile to switch her cell phone # from AT&T over to my Sprint account. Andrew displayed exceptional customer service by thoroughly explaining the process. He also provided an update to my bill and gave us a tour of the new iPhones. He was very patient and he did not pressure us into buying anything extra, which is pretty awesome! The color of the phone my partner wanted was not available. Andrew conducted a search and found the phone located at another store. We were planning to go get the phone, but Sean politely asked us to wait while he retrieves the phone from the other store. While waiting for AT&T to transfer the phone # and Sean to return with the new phone, Andrew and Randy continued to ensure that we were ok with the wait and asked if we needed water or anything else to make us more comfortable. I have been with Sprint since 1999 and I must say that this was the most pleasant visit in a cell phone store Ive ever had. Thank you all so much for the wonderful visit and customer service. We really appreciate it.

I enjoy using this store for all my concerns. Whether it be my bill or for phone troubles, they always are quick to help me. I have always worked with Randy because he is polite and helpful. Id ask for him if you are looking to upgrade or start new service. He knows all about what the company is offering. Couldn’t ask for more.

Great prices, awesome customer service. They were so helpful. Buying electronics can be expensive and taking your time to test them and ask questions is extremely important to choose what suits your needs and budget. They were patient with me and offered great recommendation when I got overwhelmed. Love it!

Very satisfied, been dealing with the store for a long time, thumbs up!

Easy switch to my new iPhone 12. My old 8 fell in the ocean while on vacation so I went to this store over normal store on the west coast of FL. Sucks that I had to buy a new phone but Im loving the new camera!!

Fixed my phone issues that were caused by Google! Now if Tm would only get rid of ATT on the web page! Been woth Tm almost 20 years!☎️📞📲📱☎️

Friendly staff. No wait. I was In and out in no time!

Great store with very friendly employees

Great service !!! Randy was very helpful...

Knowledge staff.. good selection and service

I spoke to a lady from this store named Danielle and she was honestly rudest person I have ever spoken to in customer service. As someone in customer service myself I was terribly disturbed by her attitude. If you need help with your apple products, do not go to this store because she claims she is apple certified. Frankly, I do not believe she knew what she was talking about. I am extremely disappointed with my experience from today.

Horrible service EVERY TIME we come in here! My family members complain about this service too! I wish there was another close store I could visit! It begins with the condescension of the “decipher” at the door who really needs customer kindness training. Just off the bat, can’t get in the door good without cutting into assimilated. When a statement is implied but not clearly stated he needs to have a CLUE and utilize class and drawing inference skills for clarity! if he has any! It’s as though you need them and you are annoying if you come for any other reason than to spend money on a new phone!

They made a mistake and after time made up for it. A for effort.

Be careful when you go to this store. Every time I have replaced a broken phone at this store over the last 10 years, they have changed my plan without my consent. The latest transgression just recently occurred, and I received a bill a few weeks after a phone replacement that was almost $100 higher than my plan was before I went into this store. I went in to just turn on a new phone replaced by my insurance. The process was fairly fast, but I feel I was taken advantage of. I had to spend over two hours last night on the phone with sprint last night to fix what they changed/messed up. Watch your back at this store.

I was doing a return and the employee was professional and as fast as he could be. Great service, would recommend as they have a large staff to accommodate even the busiest of rush hours.

I had a great experience at this location. Nate was great at assisting me with my needs. He didn’t miss a beat. He helped about 5 difference customers at the same time. He was very professional and pleasant. He didn’t get frustrated or annoyed with me because I can be a bit much at times. My overall experience was an A+. The entire staff was professional and pleasant but Nate definitely went over and beyond to make sure I was happy. I will definitely recommend this location to all my friends and family! I will follow Nate to whatever store!

Even though I have two other Sprint stores closer to me, I prefer to drive to this store. Every time I visit this store it is packed but they way the employees are organized and how they manage their customers its never a long wait compared to others stores. Even if one day it is their service is awesome so its worth it.This last time I went to upgrade both of my daughters phones to LG. I was greeted and helped by Frank T. he was very knowledgeable and helpful. He totally exceeded expectations, Thank you!!

It gives me great pleasure to share with you the excellent quality of services that technical consultant Eli Bautista deliver. He very knowledgeable and deliver in a way that add value to the Sprint Organization. He is energetic,enthusiastic, and always demonstrate and implement excellent in action. He loyal and faithful to his customers and may I add a young man of impeccable integrity. Thank you for having him a part of your organization because he make you want to be a member of the Sprintfamily.

Far and beyond the worst customer service I have experienced. Sales man was very rude, impolite and unprofessional. I was trying to make a simple payment and I was told to just call customer service and that they couldn’t do it there although when I was there a week ago I was told u could do just that. As a customer of 5 years I will be taking my business elsewhere after this encounter. Do not waste your time at this establishment.

Great service, professional and friendly staff. They solve my phone issue and help me get my family reunited under one plan. Thank you Jazzy for your help, best sprint store in the area!

This sprint store cussed me out because i though this was my moms phone number and a lady picked up who sounded like her and she cussed me out and said dont call again and hung up. HORRIBLE HORRIBLE SERVICE THEY ACT NICE BUT THEYRE NOT DUDE DONT CALL THEM OR GO THERE IT SUCKS SO BADLY AND THE SERVICE IS ACTUALLY BAD!!! IF I COULD GIVE NO STARS I WOULD BUT I HAVE TO TELL ALL OF YOU WANTING TO COME TO NEVER EVER COME HERE EVER GO TO ANOTHER ONE!!!!!!!!!!!!!

I visited this store at 2 PM June 19 without an appointment. Gerald was kind enough to assist me with my problem on my newly purchased Sprint Android. In a matter of ten minutes he resolved and vastly improved my phone. Thanks for your exceptional service and knowledge! Fred Castro, Jupiter, FL

I couldnt have asked for a better tech. Nate was very patient in troubleshooting my issue. It ended up being something extremely simple that many hours with an Apple tech couldnt resolve. Another example of why I am such a loyal Sprint customer.

My mother and I went into this store last Saturday. We had a fairly simple request to switch my mother to my Friends and Framily Plan. Wendell not only took care of this in a short period of time, but he was able to give us advice on how to make both of our accounts even better. He was able to find us savings we were not aware of! We have been to this store before and never had any problems, but Wendell really is a ASSET to this location!!!! Thank you!!!

BUYER BEWARE! I have been with Sprint for years as they are cheap BUT you can NOT trust the people in this store. Every time we go in for any reason we leave with all the phones on the account having equipement protection plans miraculously added. The last fiasco was we went in to BUY a used Iphone for one of my kids. As in heres some money, give me a phone, thanks By! We were told we could not do that. We would need to sign up for a lease and then call and cancel that and pay it off. NOPE! After a half dozen phone calls with all the excuses in the world I ended paying twice as much as what they advertised this phone for on their web site.

On Thursday, December 22 we waited from 1:20 until 2:20 pm and along with about 12 other customers waiting and waiting; we walked out of the store. This is not the first time or second or third bad experience. We ended up at Radio Shack in Jupiter, FL and they were excellent and less price than the Sprint Store. Get fed up-- find a new supplier.

Employees at this location are top notch ! Customer service is not like it used to be in retail anymore but this team dishes it out. I left happy even after paying the bill.

Tiger was very helpful and the rest of the staff very knowledgeable and really nice. For once had a pleasant experience at a Sprint store!👍🌞😎

Best staff especially Randy and Shan best agent ever excellent customer services .

Just truly amazing. Was so glad that I came in and Nate helped me fix my billing problem. Was truly ready to leave sprint and go ANYWHERE ELSE. These guys really saved my day

I have been to this Sprint store on 5+ occasions and I have to say.Great service and always quick service...the techs there are top notch and the sales staff is always willing to help.keep up the great work.

I have been there twice and always a mixed bag. This is a corporate store, but you can never rely on what you are being told. They will say one thing with Sprint online, and something completely different when you get to the store which has been a major inconvenience for me in the past.I recommend you call the store and verify what you have been told by Sprint online if there is any uncertainty. Could save you a trip!

These men treat women very poorly. Not a good place to go!

I walked into Sprint today ready to buy a new phone for my son. We waited patiently as Javhon the sales manager helped another customer. When we were finally attended he showed us the phone I bought it and he told us to have a seat as he charged it and activated it. After about 10 minuets he gave us the phone back. All set he said, but he didnt finish his job and didnt fully activate the phone there was a data block on it little did we know. So we had to drive all the way back to sprint from home to get it fixed. Once we got there we waited 20 minuets to be served! He was talking to this women about switching to sprint. So I was fed up with this gentleman as he walked out with the woman to her car! I ended up just returning the phone and being done with it. Ive been a loyal customer for over 5 years now and they lost me within 5 minuets.

The guys that work at this store are very accommodating and helpful. its unusual these days to receive good service. So, if i had been a secret shopper hired by sprint, this store would score 100%.

Soda Fenelon was great with customer service. Helped us with everything we needed, very kind and prompt with our service !!!! Great job

After having such a bad experience in the Port St Lucie store I came to the North Palm Beach Sprint store and had a wonderful dialogue with Jose Mendez and his associate. I wish I had come to the store first I would probably still be a Sprint Customer. Do not go to Port St Lucie they are terrible theyre rude theyre absolutely one step away from being vicious.

No acknowledgment upon entering the store. We had to engage the associates to determine wait times. Poor customer service all around.

Great service very responsible and knowledgeable technician. I highly recommend this office

Andrew was great. My favorite store always help me and get me great tech!

Always busy, but get the job done. went to the store on northlake. total failure. dont waste your time going to the one on northlake. they know and are able to do very little. surprised considering it is new

Help was a joke.

The tech guys in RPB were amazing!! They helped with all they could and did what was necessary so I could get a replacement phone asap.RPB Sprint store rocks!!! :D

Had an issue with my Account, initially worked with the Manager Tyger and he helped get it setup. Only ordered my phone from the phone. Well they caused my account to be fraud blocked. After much grief I went back to the store and Andrew took care of my account, got my new phone and set it all up. I live in Boynton and work in West Palm. Believe me its worth the trip.

Jacob rocked and was very insightful...

Great help with fixing phone. Very nice employees! Can not fix phone to work outside of store!!!!

I have always received 5 Star service at this store. I actually dealt with that same gentlemen Andrew and the repair guy Tay, they took great care of me and my broken phone. It was replaced at no charge to me due to my protection plan that was recommended to me. I actually showed the guy your review and he told me that there is no way anyone who asks to speak to a manager wouldnt be allowed to do so. Please get your facts straight before you go internet commando on these people. Also please remove your photo it almost broke my new phone screen! Go see those guys at the North Palm US1 store they will take great care of you!

Good, clean and well lit. Friendly staff helping customers pick the best device and plan.

Everyone is so helpful and kind!

Really nice and friendly staff, they helped numerous issues other Sprint stores arent willing to do. I hold a grudge against Sprint, but theres no doubt this store goes out of there way to help their customers.

Little sense of urgency to solve my problem. Even though I am a long time customer, it was as if my problem was not theirs and I spent 2 hours on the phone with the Philippines. No resolution and I left hoping to get the promised call back tomorrow. Andrew did attempt to solve my issue with no luck. Everyone else had no interest in my issue.

Great staff and customer service... especially Ian John he is the best!!!!

To whom it may concern;Regarding an employee named TAY, I approached this very kind and informative gentleman and he was GRRREAT in helping me resolve all of my concerns and issues from Port Saint Lucie, Fla. I found him to be professional, extremely knowledgeable and quite informative in how keep mt LG5 running to optimum performance. He fixed my email capability which has been down since 10/16 and for his extreme expertise I would like him to receive a substantial acknowledgement in writing to follow him forward to the effect that it is employees like TAY that makes SPRINT SHINE!!! Hes soo much a KEEPER that I hope to encounter him only if my phone should ever go down again! Thx Tay...you are terrific!!!

Help me with my issue in a timely manner, thank you Kayla!

The worst customer service. The employees are standing around talking sports (last week they only wanted to talk about what kind of food they wanted) and not trying to help any customers (3 male employees). This is my 3rd time in this location in a year and my last(in the last year is when the service fell). The 2 female empoyees woderful. I am probably switching to verizon after this experience.

Worst Sprint store ever !!!! I watched and heard Eric their sales associate take over an hour with one customer to activate a phone and sell one case. It took this long because he spent most of the time flirting while people stood there waiting. When asked how much longer it would be he laughed an winked at her while offering his phone. Im just giving good customer service. After an hour and fifteen minutes, he announced to customers that were waiting well you can wait or leave while still laughing and flirting. When we were leaving he was laughing.So, I left with my 82 year old aunt to go to the Sprint store in North Village Square on 45th street. Where Christian H. sold a new phone and activated it in fifteen minutes. Then helped to walk my 82 year old aunt out the door. On 45th street they know what customer service really is.

Horrible sales people. They did not know the supplies in the store. Sold me the wrong charger for my phone. Not knowledgeable. Will not go back!

The new Manger Tyger is awesome. He got my issue resolved.

Nate is the man!!!! Very good customer service from now on hes gonna be my sales rep no matter what store he moves too

Avoid. Save time and money by going to TMobile. Wasted so much money with sprint for no reason, not to mention they would open lines on my account fraudently. Speaking to customer service is a dead end.

Great service people but horribly understaffed an hour wait with only two people ahead of me.

I have been a customer since 2007I received a galaxy S7 on 9/28 and spent the next 4 days trying to swap it out for a different model.I have decided to leave sprint due to the many difficultiesSupport and many services have left the US and are in Mexico now.I can no longer in good conscious keep them as a carrier and keep giving them my money.Support in every aspect is horrificthe Samsung phone are so bloated and locked down I will not buy them again.All the while corporate execs are raking in hundreds of millionsI have had enough....

I understand that the iphone 5s is backordered but to take preorders and not have the common courtesy to update your customers everyday is not customer service. I have been calling everyday since 9/20 to check on my order vs. sprint calling me (the customer who is helping keep them in business) Why? Why should I stay with this horrible company and this locations customer service sucks as they just do not care. I have been with sprint over 10 years and this is how I am treated? I wanted either an eta on my phone or either a refund on this gift card as there was no point to preorder this phone through sprint what a joke

Awful customer service!! Several people standing around playing on there phone instead of helping customers..when I finally was helped was given the cold shoulder because I wanted to pick my phone up at another store

Bill was extremely rude on the phone. Will not use that store, If this is customer service, Ill go elsewhere

Customer service is so-so. Coverage is HORRIBLE! They said I had strong coverage in my area but I couldnt even send an email without it taking 15 minutes to go through. Went back to T-Mobile.

Great service from Jose and his team, from beginning to end!

Eli Bautista,tech at Sprint NPALM Beach store was a terrific resource to me today,in person..very patient,friendly,responsive to an old times questions and concerns.

Great inexpensive phone service

Andrew fixed my phone, these guys are great

Great customer service. Thank you Jose!

Just want to say thank you to sprint for helping me through a really tough time I was having and most importantly thank you to Danielle the assistant manger I believe, for going above and beyond.

Just an overall bad experience with person claiming to be the manager on duty. Very unprofessional, did not listen and wasnt helpful, needed to come back on weekday talk to the store general manger.

Had 130 appointment, waited in lobby for 10 minutes, no one even acknowledged me. They would look up and see me but did ask if I needed help or anything. Just real crap customer service.

Awesome service!Especially, Marlously.

Great service with Jazzy orJose!

Great service especially the managements!

Great service and on a timleu manner!

Friendly staff answered my needs purchasing phone.

Frank, Technical Guru is Amazing 🤗

Came way up hea from Lauderdale hope they have galaxy note

Grade A service. Couldnt have asked for anyone better Tyger and Nate really helped with my issue

Very rude and unprofessional, got a phone call about a free upgrade, went in and told there was a $30 transfer fee, whole time trying to sell me on unwanted products, made clear from the start I just wanted the upgrade, last minute they informed me that there was an additional $100 upcharge, so my so called free upgrade became $130 upgrade, I walked out then.

Andrew simple the best sales men!!

Friendly, but if I have to wait 45 minutes to be seen, it would be nice to have a place to sit.

The store is great, the coverage is bad, we switched to verizon

Im only giving one star because Sprint sucks.....period! They damaged the screen of my phone when they took it apart.

Very helpful staff here

Place is horrible they forget to order phones when replacing phones. You can spend 2 hours there and not talk to anyone

Best sprint store in the county!!

Understaffed, long wait, they do not carry all models

Best store on town!

Great service

One stop shop service,sales and friendly people!

Very helpful with a problem with my phone

Fast and good service