Mo
Moynihan-North Reading Lr
164 Chestnut St, North Reading, MA 01864, United States
Comments
Ky
Review №1

Absolutely awful organizational skills, customer service, knowledgeable on materials and policies!!First issue was receiving unbelievably awful customer service while shopping and picking out decking. The sales person was less knowledgeable on decking than I was. Luckily my husband basically did his job for him and then went to place the order based off my husbands math, finding the product ordering details and handing over the information to the sales person. They then took our 9k and told us it should be delivered in June. It is now July, and we called to find out about our order only then to be told “hmm somehow this order was never placed.” BUT they had no problem cashing in the 9k already!!!I then am told that if they placed that order now, I wouldn’t get the product until September. Or I can come in and pick out another product with less of a wait time. Well, I then head there to get this straightened out only to pull in to a “closed for inventory“ sign!!!! I called to ask if I can just see a few color choices and was told no. They are closed for 5 hours and will be open tomorrow! Are you kidding me?!? You have poor customer service, forgot to place an order, took 9k and won’t correct the issue in a timely manner!!I have never been so angry with a small business!

Pa
Review №2

We were looking at composite decking for a small landing and stairs. The staff was incredibly helpful and knowledgeable. He knew where all the samples were and the various colors and textures. All of the windows and all of the decks at my home originally came from Moynihan’s and so will the new ones!

Ri
Review №3

Great lumber yard, good selection of doors and a kitchen design area.Hardware section is limited, but has most of the essentials.Staff are pleasant and helpful.

Ma
Review №4

Great place. Mark Spicer and the crew does a great job !

Mi
Review №5

I’ve been coming to Moynihan Lumber since I was a kid, well over 20 years now, being involved with family business.It’s my go to for lumber, doors and specialty items.Front desk is always alert and informative.The guys upstairs that do estimating are more than responsive.Moynihan Lumber always meets and/or exceeds my expectations whether it be a small purchase or a large special order.I’d like to say personally I am especially thankful for Mark Spicer at the front desk. His knowledge on products and ETA’s on orders is what every customer and contractor looks for. He gets the job done. He’s my first go to for anything over there. It’s always a great experience.Special thanks to everyone else serving the community as well… Eli, Ron, Chris,,, Jim and Joe up in estimating, Kim and Steve in windows and doors, Big Joe in Millwork, Joe and Steph in kitchen and bath, dispatch, all the guys in the yard, even Bill at the gate,,, all of which make for an excellent time and a pleasurable experience.Keep on keeping on guys, be strong, be courageous!!!Thank you for your time and your service.

ga
Review №6

Helpful people and market rate priceing.

St
Review №7

Nice products and people

jo
Review №8

Crazy layout if you dont know the place its a nightmare finding stuff .. BIG YARD

Ma
Review №9

I worked with Mike Russo at Moynihan, and could not be happier with my experience. He was very patient showing me around the showroom where allowed, which was not an easy task amidst a pandemic. He responded or followed up with any and all questions I had (too many), and diligently took time to quote out several options for me to meet my budget and vision. Thank you Mike for such a wonderful customer experience!

Ad
Review №10

Great place for supplys construction. I recommend.

Ky
Review №11

Forget big box stores, this place has it all. Knowledgeable and helpful staff

Ro
Review №12

I love the north reading branch, everyone is helpful and friendly. Basically the complete opposite of the Beverly location

mi
Review №13

Staff is always helpful, and very knowledgeable. Prices very competitive, and complete mill working shop. Quality products.Has all the big box stores beat.

Fr
Review №14

Quality service, informative, actually friendly and helpful. Wide selection of tooling and all round supplies.

Ly
Review №15

Recommended as an #Andersen Window repair service. Have called twice and left messages. No calls back from Matt White. Very, Very disappointed who would want to do business with a poor service place like this. RIP Richard Farry who used to work there. Service has gone way below. Stay away not reliable!

Ch
Review №16

Great customer service.. A young man Mike was a great help today.. Thank you

Mi
Review №17

I bought a Storm door here several months ago and paid $350 for it. I assumed that included the installation since an additional charge for installation was never brought up. It took two months and several calls to finally get my door installed. I got a call today from them saying I had an open balance of $225 for the storm door. I explained I had paid $350 and no one had ever mentioned that there was an additional charge for installation, which I would have paid immediately. I called Moynihan and the person I spoke said that was for installation and installation aint free!! Avoid Moynihan Lumber like the plague! Piss poor customer service and flat out lying. Will never go there again!

To
Review №18

Have been using them for 30 years. Prices are competitive but the quality of their lumber is superior.countermen are pros who are knowledgeable and helphul. Extensive inventory. Good people to do business with

Ma
Review №19

Very helpful. Better than going to home depot. Employees are actually knowledgeable and pleasant.

Jo
Review №20

Had everything I needed for interior and exterior painting. Robin in sales is awesome. Thanks for your help.

Al
Review №21

Fast unload but no truck parking for the night walmart are at 2 miles

St
Review №22

Much better than the one thats in my hometown of Wilmington. Friendly very helpful staff.

Go
Review №23

Had what I needed. In and out in no time.

Bj
Review №24

Great if you know the place, if you dont its hard to find help in the yard...

Ph
Review №25

This place doesn’t Honor there return policy when you pay with cash they won’t give you cash back there a joke and their receipt says they will if it’s before 30 days and they don’t

Da
Review №26

SAW A REVIEW THAT TOOK ISSUE WITH THE STAFF - AT FIRST SURPRISED BUT THEN REVIEWED MY EXPERIENCES OVER THE YEARS - SOMETIMES STAFF WAS VERY HELPFUL, BUT CLEARLY CAN RECALL MANY TIMES WHEN I WOULD BE ALLLOWED TO WANDER AROUND AND WOULD ONLY GET HELP IF SEEK IT OUT -- AND EVEN THEN IT COULD BE DIFFICULT.APPEARS TO BE MORE OF A BUSINESS FOR LOCAL CONTRACTORS.ON THEIR SIDE, THEY DO SOMETIMES CARRY ITEMS NOT FOUND AT OTHER STORES...AND CAN STILL BE BETTER ALTERNATIVE THAN THE BIG BOXES (HOME DEPOT AND LOWES) BUT DO NOT EXPECT THOSE PRICES MOST OF THE TIME.

Ky
Review №27

The beverly location is horrible. I called at 3:56PM on a friday and the woman kept telling me they are closed due to inventory, when i know they are open until 5pm. I then called the reading location and got service no problem.

Az
Review №28

Bit of a hassle grabbing wood from the back but the check out guys are great and theres people to help

To
Review №29

Knowledgeable staff, huge inventory.

Mi
Review №30

Very helpful and professional.

ju
Review №31

This place is the worst lumber yard,very bad customer service think twice before you come here

Ry
Review №32

Top notch customer service !!!

Wi
Review №33

If not I cant find

Lu
Review №34

Excellent

Ja
Review №35

Very helpful

Da
Review №36

Horrid customer service.

Cr
Review №37

Best service

Ch
Review №38

No help from staff.

Ja
Review №39

I love it !!!!!!!

Jo
Review №40

Well

Information
40 Comments
5 Rating
  • Address:164 Chestnut St, North Reading, MA 01864, United States
  • Site:https://moynihanlumber.com/location/north-reading-ma/
  • Phone:+1 978-664-3310
Categories
  • Hardware store
  • Home improvement store
  • Paint store
  • Tool store
Working hours
  • Monday:7AM–5PM
  • Tuesday:7AM–5PM
  • Wednesday:7AM–5PM
  • Thursday:7AM–1PM
  • Friday:Closed
  • Saturday:7AM–5PM
  • Sunday:7AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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