My experience was amazing! First place I found to take my drone and actually fix it. Had an appraisal done super fast and literally repaired it overnight! Super fast responses and updates. Showed up to my house sooner than I expected and works perfectly after a complete gimbal/camera replaced on my phantom 4!
I took my drone here because of the great reviews. The reviews were spot on. Fantastic customer service, very professional and just an all-around great company to work with. Outside of the repairing they do, they have many stock items that drone people need, so I got some of those too. Thank you for your great work!
The owner makes you feel like it’s not a store. He treats you like a friends and is very helpful or tells you his honest opinions on what to do with your drone. This is the best drone repair place and I would highly recommend coming here.
Outstanding. Needed a professional and prompt repair. Ohio Drone Repair delivered! I absolutely would go back! Thanks Roger for all your help!
All I can say is phenomenal customer service. The owner really went out of his way to make sure that my experience was positive. He didnt have to go the extra mile, but he did. Thank you for the wonderful service.!
Roger came in on a weekend to make a last minute emergency repair. Friendly, professional, and went out of his way to make our shoot a success. Highly recommend.
Very happy with this place. Professionalism and communication is excellent with them. Fixed my drone quickly and efficiently. I would recommend this place to anyone who needs drone repairs done
Ohio Drone Repair gave me my wings back. Very professional, knowledgeable, and polite. No complaints here 😁
Dana, Jen, and D3 are simply awesome! Whether you are local to Northern Ohio, or anywhere for that matter, these are the folks to fix your drone! Doesnt matter if its DJI or not, they work with all sorts of drones and other electronic gear (fixed my OSMO). Their work is done in a very timely manner as well, so youll be back up in the air quickly. I guarantee you will totally enjoy the entire Ohio Drone Repair experience!
Knowledgeable on the type of repairs needed
This place was awesome, we brought our dji mavic air 2 in after a crash two days before New Year’s Day and the turn around was so quick, we got it back the next week even with the holiday. Everybody was super polite, friendly and extremely helpful. Thank you!!!-jasmine and Bryan
I have yet to receive parts but I have no doubts everything will be in order. Best customer service Ive received in a long time. A tech picked up the phone and took care of me immediately. Dana proceeded to help me find the right parts for my repair and guided me through website when I got stuck. Thanks!
Great responsiveness to issues, and great customer service. For my first purchase with a small company, Im always a little anxious. When I ran into a problem with my order, I was a little worried. However, the folks working at Ohio Drone Repair took care of me quickly and professionally. Will go to their site now any time I need a drone part/item. Thanks for the great service and fast shipping!
Needed a rush repair before leaving on a trip and Dana bent over backwards to give me a hand. Words cant express how relieved I was to know I could leave on the date planned WITH my drone in good repair. Cant say enough about the fair pricing and great service from Ohio Drone Repair. Hopefully I wont need to be back soon, but I wont take my Mavic Pro Platinum anywhere else after this experience.
Roger is fantastic to work with, super knowledgeable, helpful and easy to communicate with!
As a professional real estate photographer I rely on my drone daily. When its down, or I bang it up - which has happened on several occasions - I need to make sure I can get it fixed immediately and that the job is done correctly. I also dont want to be taken advantage of financially. Dana, Jennifer and Danas son do an amazing job. Theyre experts in getting your repair / service done the right way the first time around and at an extremely reasonable rate. Theyre credible and trustworthy and easy to work with. I highly recommend them. You will not be disappointed as Ohio Drone Repair provides a best in class experience.
I had an excellent experience dealing with Ohio Drone Repair. I recommend if your looking into purchasing a drone in the near future to make this your first choice before going to the big chain stores. It’s a personalize experience that you will not get at the other places.
They did a great job. Fixed my P4P issue and shipped everything back to me. Cheaper than going to DJI AND I got it back in less than a week!
Thank you, Ohio Drone Repair! I crashed my drone and had to file an insurance claim ASAP, as I had a shoot halfway across the country that utilized my drone. They worked with me and my schedule to fix my drone and send it back to the location of my shoot just in time! One of the best customer experiences Ive ever received from a repair store, and this is coming from someone who lives across the country from their location. Youre the best!
Very pleasant experience dealing with this company. Knowledgeable personnel were both warm, friendly and answered all my questions and concerns. Service was quick and pricing for repairs was fair. I wont go anywhere else for my drone needs. You guys ROCK!!
I am beyond impressed with not only the amazing quality of my DJI Spark when I received it, but with the personable, friendly, employees. They responded to my emails and questions within a couple hours every time, they provided great advice, and many more small things that really make a huge difference. Thank you so much for making the process of repairing my drone, simple, cheap, and easy. I highly recommend this company to fix your drone, and if I ever break my drone again, I will without a doubt send it back to you guys. Again, thank you so much!!
Great service, great people! Highly recommend
If you are interested in flying a drone, this is the best place to go. They sell quality drones, new and used. They teach you how to fly it. They also repair drones.
I recommend Ohio Drone Repair to anyone looking to repair or upgrade thier current Drone. Extremely professional. Free appraisal and not jerked around on the price (which you will not get anywhere close to with DJI customer service) Amazingly fast turn around! Search Elsewhere Do Not, you have found what your looking for in Ohio Drone Repair! Has my business forever and will recommend him to anyone and everyone!
2 year update... I just stumbled in this old review.Good news, I’ve had them do a couple of repairs since the first time I was there and I’m happy to say they are still great.This is my original review.I heard there was a drone repair business in Lorain County and while I hoped I wouldn’t need them I did...I’m really surprised by the scale of their operation and the attention they give to a customer.The place runs more like a doctors office than a store. Call for an appointment, you’re led into the “examination room” and they take a look at the damages and let you know the deal.Prices seem fair and the turnaround time was great. You can ship your drone across the country but mine was done and returned before it would have even arrived at DJI.I’m going to be picking up an FPV racing drone from them as well as some accessories for my Phantom 4 P.I can’t recommend them enough. Oh, and say hi to Dexter, he’s the office dog and super cool. :)
My DJI Mavic Air drone decided to fly itself into my house, breaking all of my propellers and breaking one of the arms. Poor aircraft looked like it had a dislocated shoulder.I checked around, found this reputable repair shop thats also very active in the drone community both on-line (YouTube) and in-person. For labor, they work on a flat-rate based on aircraft type, then they just add the parts in. With shipping, parts and labor, and a full set of new DJI OEM props, it was right around $200, which is awesome for everything I got.I could have technically driven the drone up to their repair center near Cleveland, paid for a rush repair, and saved shipping and time. But the turnaround with shipping was very good. Took about a week to get my drone back into my hands in perfect working order.On the other end, they performed an initial diagnosis, and submitted an official estimate in PDF on-line. All very official.Once you tell them to go ahead with the repair, they complete the repair, test the drone fully, including a test flight, then contact you for payment.As soon as you pay, they ship it back as soon as practical - for me, it was next business day.I liked the constant communication, as it made me feel like my aircraft and remote were in good hands. Would absolutely recommend this repair company to anyone looking to get their drone repaired.The flat-rate labor is nice, because anything thats going to cause a repair place to open up your hyper-miniaturized, easy-to-break drone, is going to spend at least an hour or two breaking it down, and putting it back together again in working order. Current ASE rates for auto repair labor run around $80-100. So their fixed labor rates are absolutely reasonable.Also, the mark-up on the props were basically Amazon level, so below MSRP, which made me happy.Again, my drone arrived, ready to fly, pre-calibrated, firmware updated, and everything tested.Ive flown my drone the past few days since it arrived, and it absolutely works better than even before the collision!As an avid drone flyer, I hope they stick around as a business, to take care of my drones whenever I break something.
Had all the parts in stock repaired my sons drone quickly offered drone building and flying classes. Better then sending drone away for months waiting on repairs calling ahead recommend
Best drone repair around. Fast & fair!!
Great friendly service will visit again
Great customer servise, they fit me in the same day I called.
They are awesome to work with and know their stuff... this is the only place Ill let touch my drown...
Really nice people, very helpful with your drone issues
Ohio Drone Repair was the best choice I made to repair my Mavic Pro! After a the wind took my Mavic Pro into a tree branch and resulted in a crash, my Mavic was left un-flyable. Looking at the sad customer experience DJI gives for drone owners, that was my last option. Doing some googling resulted in me finding Ohio Drone Repair. After reaching out to the owner I was courteously welcomed to get a free appraisal of the damage and repair. After dropping off my Mavic, I was kept in the loop on all the repairs that were necessary, along with all the troubleshooting he had done. In the end, he did his best to fix my Mavic, gave it all the new parts it needed (mostly the camera sensor and the left front arm) and credited me for the broken parts to reduce my bill. I was very satisfied with the way I was treated and how well he kept me informed. This experience felt much better than if I had sent it to DJI for repair, and received poor customer service, let alone not be a part of the appraisal service at all. This experience was personable, and that made all the difference. I will for sure be coming back here for any other drone repairs I would need in the future. I recommend him to any pilot needing repairs on their drone.
Great service, awesome location in North Ridgeville, highly recommend!
Super friendly, knowledgeable, highly recommend for your drone needs!
I have a hubsan 507 which drifts. I think a motor is bad. Can you fix it?
Great people. Fair, friendly, and honest.
Great service, would absolutely recommend!
Awesome staff!
Intelligent & Wonderful service !
Fantastic group of guys!!
Friendly, helpful and knowledgeable.
Great lesson!
Awesome
Dana is awesome!!!very knowledgeable!!!!