They have great customer service and their variety of products is unmatched! Their prices are about par for the course and delivery times seem to be a little long, but I think thats because were just coming off of Covid-19.

Living in the past. Stay away. Ridiculously high pricing, if anything is ever going to be in stock again. Customer service is at best draconian. No loyalty or even recognition as a repeat customer. Their prices are still always nosebleed high and god help you if you need service. Try and talk to their wonderful service dept. headed up by the incredibly rude Sharon.I have seen a common theme with other reviews. Any problem is NEVER something that their crew omitted or didnt do properly. Its impossible for them to have a miscommunication that causes a problem that is their responsibility. Simply impossible. You can Pay 10K for new carpet installed. Need something touched up or double checked. 200$ and thats IF they care enough to even get back to you. They called me a liar when I indicated an install problem that they needed to fix. Time will catch up with them shortly if the last reviews are any indication. Website is unusable, why even have one if all you can do is make an appointment. Time for this dinosaur to go extinct.

We purchased a home with existing older carpet in the finished basement. We were referred to Lewis Carpet to purchase new carpet. Our sales rep Oxana was very knowledgeable, helpful, efficient, and very pleasant. The carpet was installed in May 2019. Two months later in July, water flooded our basement and soaked a large area of the carpet. We paid our contractor to remove it and dry it out immediately. The pad was ruined and discarded and it remains to be seen if the carpet that was flooded is able to be salvaged and reinstalled with a new pad. After removal we were able to see the tack strip in one area was severely molded and partially disintegrated. We had several people evaluate it- our general contractor, three project managers and four plumbers from two separate companies. Every one of them confirmed it takes years for the strip to become molded in this fashion, and it was positively black with mold and crumbling when the carpet was installed. To investigate, we removed the drywall in the area to find large voids where the concrete wall does not meet the foundation (completed in 1998). So this flooding has been a recurrent problem for years that we would have addressed before installing new carpet. Pictures are attached.Not only should Lewis have informed us that there was existing mold under the old carpet, they should have never reused an existing tack strip in that condition. We contacted Lewis Carpet immediately after seeing the existing mold. Jake, who apparently handles the installations told us their installers (which are separate contractors) know to never to put in a carpet pad or carpet when they discover mold. After no further contact by Lewis to show any concern whatsoever, I then emailed Jake in November with pictures and confirmation from all the contractors. Sharon was the Lewis rep who responded for me to call her. That phone conversation was far from pleasant as she insisted that her installers would never install carpet over a moldy tack strip, and they would have stopped and cancelled the installation. Sharon was extremely rude and insulting. Our contractors advised us to insist that the carpet, pad and strip should all be brand new, replaced by Lewis. Yet all we asked for was to place a new tack strip and pad, and we would not mind salvaging the flooded carpet if possible.If the Lewis Carpet installer would have told us there was mold, it would have saved much time, aggravation, and several thousand dollars. After the new carpet was removed, we had to open the concrete floor and install drain tiles and patch the concrete wall. All of this would have been done in May rather than November, and our move in date would not have been delayed 6 months. It is almost a year since the installation, and we still do not have carpet in the area. They clearly installed brand new carpet and pad over a moldy tack strip. We would recommend a company who is professional, courteous, proud of their work, and has a concern for their customers- not Lewis Carpet.

Sales design consultant is rude and unprofessional. We wanted the blinds to be installed certain way and she replied with, “I would not like to have your shades installed as you want. Why would you want to ___?” In addition to never answering our questions in emails. Snobby attitude and zero business etiquette. Money better spent elsewhere.

Large showroom with a relaxed atmosphere and welcoming sales staff.Not just a vast flooring selection, they also have authentic wool rugs, wall tiles and stone.Interior design team will boost your confidence to create a stylish look.Theyve been in business for as long as Ive been driving down I94, and thats for a good reason.

The best choice 👌

Amazing selection and Barbara Ender is absolutely wonderful!Lewis Floor & Home has an extensive selection of materials. That being said, our visits were focused on wood flooring and tile. In both areas, we were truly impressed with their quality classic, current, and edgy selections. They really seem to have it all. Exceeding their selections is Barbara Ender, a designer with 23+ years of experience, a wonderful eye, and a tireless desire to accommodate and please her clients. It is hard to articulate what a pleasure Barbara is to work with. We highly recommend Barbara and the selection at Lewis Floor & Home.

Great prices and selections.

Nice carpets and area rugs good memorial sales

Good selwction, expect help, good customer service..

Unsurpassed selection, professional and highly educated salespeople, outstanding installation teams with experience and extra care in all product lines. Lewis is the straight shooter in the home improvement field that has a lot of competitors using smoke and mirrors. Lewis has built a loyal following for a reason. People are treated like family and you see examples of that as you observe all of the customer interactions that take place on the sales floor.

Great selections

Victor my sales person was awesome. Very knowledgeable and helpful. That’s were the my wonderful experience ends with Lewis Floor ends. There was a lot miscommunication and problems with the carpet installation. Jake the customer service specialist took all my concerns very lightly. I choose Lewis because they very highly recommend. However, my experience was terrible. Definitely will not be doing business with them again.

I recently bought Hunter Douglas blinds from Lewis Floor and Home. I love my new blinds. They are the perfect color, and look great. The entire experience was great from the sales to them coming out to measure and installing the blinds.

Our experience with Lewis Flooring was perfect. They have a great selection of products and we were able to take samples home to help with the selection process. We selected carpet for the entire house and vinyl for the basement. Both were installed on the date promised and the workmanship was superb. I highly recommend these guys.

Wonderful service. Love my floors. Highly recommend! They are the best.

Ann and Jo were very helpful and gave good advise during my search for new kitchen and laundry room flooring. We are very happy with the two men, Hugo and Peter, who installed the floor. it looks great!

Our sales person was knowledgeable and the installation was efficient and perfect. I would definitely use Lewis Floor & Home for all future flooring needs.

Lewis Floor and Home installed carpet in our theatre room and a room in the basement that we converted to a large bedroom. The salesman was very knowledgeable and professional and took lots of time taking us around the extensive showroom to show us the many options available to us. They gave us great recommendations, the installers did a fantastic job installing the carpet and left our home immaculate! We feel that we received very fair pricing and the service is second to none. We will be going back to complete other flooring areas in our home and would highly recommend them to anyone looking for flooring.

As a home remodeling professional I worked with many tile vendors, I am almost left speechless in the manner through which Lewis Floor & Home has failed to stand behind the high-end product that they sell.On their invoice it states NO RETURNS for the sole reason they know you are over paying for a product that is so poorly made and so horribly painful to work with that you will be demanding your money back upon opening the first box of tiles.My advice to any fellow contractor, designer, design studio, or homeowner...be aware of their inability to take full ownership of the product that they sell. Your money spent, if spent here, will fall to pieces and crumble before your very eyes.

Lawrence Lambert did a wonderful job designing my new kitchen. It is gorgeous and I get a lot of compliments on it. He also connected me to various other contractors (plumbing, painting, electric, etc.) that I hired for the overall project. I also really appreciated his helping me troubleshoot various other items. However, the back-end of Lewis (quoting, ordering, scheduling) was very frustrating. And since Lawrence no longer works for Lewis, I would not recommend them.

Our experience with Lewis Floor and Home was outstanding throughout the entire process. We purchased very large countertops and back splash. It began with their ability to educate us as to which product served our needs best. Next they had a deep selection of product to choose from. Finally the customization and the installation was scheduled quickly and done to perfection. With custom work price is important but far from all you need. They allowed us to make this purchase with confidence and now we enjoy it every day.

We had our kitchen and hardwood floors completely redone in our home and the experience couldnt have been better. The customer service was beyond amazing and our home looks incredible. Thank you so much Lewis Floor & Home.

Very good selection of products. Sales associates were great. the estimator was extremely knowledgeable and thorough. Overall, a wonderful experience. I highly recommend shopping at Lewis.

I had a bad experience with getting an estimate for carpeting from who never got back to me after I sent her multiple emails with the information she was requesting in order to get a quote. When I called back the next day, they said it was her day off. They then asked another salesperson to help me who was honest and said she was inexperienced and I should talk to the manager. The manager calls back and says that they dont do the work that I was waiting for the quote on. And he did not sound apologetic, more annoyed.So 3 days wasted. I could have called another company, but after having a good experience with them a few years ago, I thought I would get better service.

We have loved working with Anna at Lewis Floor & Home! She was patient, so informative, and gave us incredible advice on picking the perfect rug and tile for our home. We certainly will be back!

Anna Karfias, my sales contact, is amazing. I just ordered new carpet because my last experience was so good. They deliver on the timing they promise and the quality is exceptional!

This is the number one place to shop for all your decor needs!! They even sell cabinets!!

I have worked with Anna Karfias at Lewis Floor and Home, for many years, and on many projects, both in my own home, as well as many of my clients homes. As a designer, I look to her for assistance with all of my carpet and flooring needs. She is knowledgeable, professional, and an absolutely pleasure to work with. I give Anna my highest professional recommendation!

The selection, price and professionalism in this place is unparalleled. Barb is an incredible salesperson. Patient, creative, persistent. We worked on bathroom tile and countertop as well as carpet for half of my home.I also recently worked with Marni for window treatments which came out terrific and on time.

I cannot say enough about Jo at Lewis...Shes the best, very professional and most helpful. She has been the reason why I keep calling on them for our remodeling & decorating needs. Commercial or residential, Lewis is a great resource.

Floor carpet tile and moreLocated in Northbrook

Carpet is very nice....just as I had anticipated. Installers were great. I had a good experience with the salesperson who told me that spot cleaning would be guaranteed for a year after purchasing the carpet. Unfortunately, when I contacted the salesperson with a need for cleaning just a few days after installation, I had no response from him.I found it irritating that cleaning was promised BEFORE I purchased the carpet. After installation and payment, however, I had no response from the company re: spot cleaning.I had the carpet cleaned from another company who I will use for future projects.

If NO stars were an option that would be my rating.........IF you are lucky and have one of their good subcontractors (all their installers are subs) you will get a good install BUT beware...their customer service is HORRENDOUS....dont bank on their years of having a superb reputation and DO NOT have bathrooms or kitchens designed by them. HORRIBLE HORRIBLE HORRIBLE totally incompetent. Dont be taken in by the showroom.

Huge selection of carpet and tile. Great place for carpet remnants. Staff is always helpful. They have closeout room in the back too.

Terrible customer service once they knew I had an offer from Luna less than their offer they change attitude ride away and you could see it not mentioning the fact that their prices is too high compare to Luna carpeting.Worst lady in the store worked with us I just forgot her name but she put glasses when she wants to read. Bad place never again.

I am a referral only remodeler and have enjoyed the luxury of placing my clients with this company. I’ve enjoyed working with Anna Karfias in particular. Anna is knowledgeable, professional and amazingly patient with everyone of the clients I send her way. Her interior design skills coupled with her commitment to service have made for happy customers with beautiful rooms.A.C. Wheeler General Contracting

Love the large selection. Great sales help.

Great selection and service. Ive referred them many times and always great feedback.

My wife came home happy which meant I was happy. They had a huge selection to choose from and the quality and service was as good as it gets.

These guys are really awesome. They have helped me at work and at home. They provide an amazing selection, offer sample to bring to the room to see how it will look in the room it is going into, are not pushie, or over aggressive, and will make sure the job is done right.I would recommend them to anyone.

In store saleswoman was great, but third party installation contractors were below the standard of what you would expect from what is supposed to be a quality operation. Customer service after install and payment (of course) was unreliable and very disappointing.

I was very happy with my relationship with the salesperson and this review does not really have anything to do with her. The problem was in the way Lewis Floor dealt with a problem that occurred regarding an incorrect measurment. I understand that there was a disconnect in communication and how mistakes happen. There was an oversight on bullnose and I ended up needing almost 35 pieces more than the original 14 ordered. What I do not agree with was how it was handled with their tile distributor and the fact that they charged 3x more than the original purchase price that was paid for the bullnose. When you are in the middle of a project, you really have no choice but to pay it and I think they took very unfair advantage of this. I fully intended to follow through and order wall to wall carpeting and one or two area rugs but Lewis Floor will not see another order from me.

Big fan of Lewis Floor & Home. Great service and exceptional work. Honest and fair.

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