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A-Lux Auto
10970 Firestone Blvd, Norwalk, CA 90650, United States
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A-Lux Auto
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An
Review №1

Fernando is an excellent source for your auto repair needs. He replaced my broken shocks to the original and offered a price I couldn’t resist. Everything came out perfect. No issues at all since the change. Thank you Fernando! I appreciate your honest work and loyalty.

La
Review №2

I came here with my sister because my mother bought a dodge caravan from this dealership years ago. They are very kind, helpful and my sister and I are very happy with our experience! My sister is purchasing a vehicle for herself today, and I will definitely be back soon to purchase my own.

Je
Review №3

Mis-sold us our warranty when we bought our car.Did not alert us to car being due for recall.Car stopped working a mere 3 weeks after purchase.Warranty didnt cover repair (theyd told us it would at the time of purchase).Lied about what theyd told us, denied liability, unanswered emails.

Jo
Review №4

Truly great and honest service!! Im a AAA member and was recommended this shop. I was having issues starting my car, sometimes it wouldnt start and I had the battery checked elsewhere and it was fine so I took it to A-Lux to have them troubleshoot the issue and within a minute they were looking at my car and found the problem was in fact the battery. They were truly helpful and went the extra mile to make sure I knew all my options and they got my car starting right consistently.

Je
Review №5

Very good service and affordable prices. Usually, I dont feel comfortable at auto shops because I am a woman and I feel they want to take advantage of that, but this shop is fair, affordable and good service. Thank you,

El
Review №6

Experience was very simple and fast. Sal was extremely helpful and walked us through the entire car and helped us understand all aspects of the car. This was very important to us since we were long distance and were not able to see the car. Very friendly and helpful. Sal was great in picking us up at the airport and quickly responding to all our emails and inquiries. Great doing business with Dianna who was helpful and informative and very friendly in helping with our financing papers. Great place todo business. We would definitely recommend to friends

Vi
Review №7

I dont know these guys from Adam. This review is unsolicited. I live in San Diego, 80+ miles away and worth the trip. Found the car on Car Gurus. Bought a BMW X3 from them yesterday. Great car, great deal, as advertised...Great dealership. Straight shooters, everyone was friendly. Lance made the deal, what he told me over the phone was exact what I saw, good guy, he knows cars. Vince

J
Review №8

Overall a very good buying experience. They seemed to go out of their way to make sure that we were happy with the vehicle. They fixed the rear hatch of the car that we purchased prior to pick up. My only complaint was that it did not appear that any general service work was performed prior to the sale. I replaced the air filter and it looked like it had been years since it was previously replaced if ever at all. It was filled with dirt and grime, Im surprised the car wasnt starving for air. But as far as the buying experience goes it was very good!

Lo
Review №9

Mike & Neal helped me with an oil leak today. Wonderful Service! ~First of all, I came in yesterday after work and didnt quite have time to get my car serviced... but they went above and beyond and offered to fill up my oil for the long 2-Hour drive home I had ahead of me so that my car didnt pay the price. I so appreciated this, as they didnt charge me for that.When I went in today, I dropped my car off and within less than thirty minutes they called me to let me know the good news that it was a faulty oil filter causing the issue... After some clean up and an oil change, my car was ready to go.Mike gave me a price, and then marked it down for me - As I do not have a lot of extra funds, this was more than helpful! ~Thank you guys, keep up the good customer service. :)

Za
Review №10

After a string of unfortunate events at another dealership, I came to A-Lux Auto hoping to purchase a car -- successfully -- and I wasnt disappointed. Hamid was friendly, helpful and didnt have any shortage of personal stories from his own past experiences working in the industry. Id absolutely recommend this place for anyone looking to avoid the sleazy norm of used-car dealerships.

S
Review №11

We bought a Volvo back in February. My husband found it online. We test drove, bought it and brought it home. I was a little sketch that it would fall apart, a too good to be true type of thing. So far, it has not had any problems and is still running great.

Is
Review №12

Nothing positive nor negative to share.On the first round they did not seem to really care about the sale, called on a Saturday and a sales person told me they close soon when according to the owner that was not the case. On the second pass I went in around 12noon and their was not anyone available to do an appraisal to help me out.Finally on my third attempt going of the online text app I was able to speak with the owner directly. I was not able to get what I wanted but at least it wasnt a bad experience.

Le
Review №13

This place is exceptional. The staff are very kind and helpful. If you are looking for a car this is the place. The prices are low and the cars are in excellent condition. If you want to BUY RIGHT then BUY HERE! Happy owner of a Saturn Sky 2007 2 Door Roadster

se
Review №14

100% the best auto place I’ve ever been to. I live 3 1/2 hours away from here, I was basically stranded and the owner was kind and generous enough to help repair a piece of my break caliper. I recommend coming here 100%.

Jo
Review №15

I purchased a car from this place and bought the extended warranty and when something happened to my car they told me the warranty wouldn’t cover anything and they made no effort to help out they made things more difficult. When I tried to get things explained to me they told me they no longer wanted to talk to me and refused to work on my car even tho I offered to pay for the service myself I had before given them 5 stars but nick and Hamid don’t even deserve this one star if I could I would give them 0. They act one way when they are selling the car to you but they’re completely different when your car needs something repaired. Take your hard earned money elsewhere and stay away from these people they can’t be trusted.

Al
Review №16

Amazing Customer service and their prices are just right. They treat you like you were one of their own.

Za
Review №17

They are knowledgeable and focused on the customer experience. They also were able to trouble-shoot all the problems my car had. I wouldnt hesitate to recommend them!

Ar
Review №18

I’ve purchased 2 BMWs from this place great service, fast friendly staff. They will find you the best car loan rates too. For used luxury cars this place is great 👍

Ch
Review №19

I bought a 2013 Volkswagen Tiguan for a low price and it was so well kept and even got the warranty through them at a great price. Hamid and Nick were very thorough and helped greatly with financing, and did what they could to get me the car at the price i could afford, i couldnt have expected such great hospitality and assurance from any car lot. They werent shady like other salesmen at all and run a very respectful business! I definitely recommend this place!

Ga
Review №20

Bought an Audi from them, had a great customer service experience Hamid was great in guiding through out the buying process. I come back to get my services done with them and so far its been a great buy.

Ni
Review №21

I enjoyed my experience with their pleasant and knowledgeable team. Very relaxed an no pressure transaction. Provided carfax report and providef everything I reasonably ask for. Sales manager went beyond educating me on extra features. I had issues with my credit and they got me best price, 5.5% interest, 110+% of the value. Paid for registration, tax, and extended coverage. If you are nice to people they will nice to you.I did see all the reviews before I went. First it was the price that took me there. Then it was their service and knowlege that kept me. If you dont know about cars take someone with you that does like I did. It wasnt nice of reviewers to blame others on their shortcomings.

J
Review №22

I dealt with one of owners through the entire sales process. Got a great deal on a used 2011 Jetta. During the purchase I noticed a few minor paint chips in the bumper. I left after purchasing the car and when I came back to pick it up he had taken it upon himself to touch up the paint for free. He said if the paint dries and doesnt look right to bring it back. Ill replace the whole bumper if I have to he said. It dried just fine and looks good. Great service, Ill definitely check out their inventory next time I need a used car.

Mi
Review №23

Be careful what you buy from this dealership because I recently purchased a vehicle from there and I went home and I realized that the thing wasnt working, I called him like 10 times they didnt even want to respond the problem at the end they made me pay to get it fixed. The owner is a very professional liar. I am sharing this to the public so people can be careful and they dont get ripped off like I got ripped

Ra
Review №24

I dealt with a lot of big dealerships such as champion dodge and their service was below average but this is the best dealership I felt with in many years. Good friendly and honest people.

Ta
Review №25

Came in for a smog check about 30 minutes before they closed. They were able to get it done and were polite about it. Really friendly staff. Really good price too.

Al
Review №26

The quality of the vehicles here is amazing. The most clean cars Ive seen compared to other places. Would be happy to come back and do business again the future!

Ke
Review №27

Just purchased a car from a lux auto 2 weeks ago. The service was excellent. Had to bring it back for a minor actuator fix, hammid took care of it free of charge. If u are looking for a good honest car place these are ur guys!!

Ca
Review №28

LOVE THE CAR! EVERYONE IS VERY HELPFUL. WHEN OUT OF THEIR WAY FOR FINANCING. HIGHLY RECOMMENDED. THEY WILL GIVE YOU A FEW LAUGHS!

St
Review №29

I would highly recommend Hamid and his service crew for all your car repair needs. Very reliable services being a AAA approve shop and very reasonable pricing.

Fa
Review №30

These guys are great, not just because they offer affordable vehicles in very good condition but most important they were completely transparent. Felt no pressure or sales tactics, they keep it 💯!

Ga
Review №31

$83 for AC check and refill. ($155 + freon at Purrfect auto.) Good fast service. No up sell bs. Hamid the manager was friendly. Tony the mechanic was good. Offered a tip to both and they wouldnt take it. I will be back.

Gb
Review №32

One of the best Car dealer I have worked with. Ask for George or Finance Manager they will go extra mile to help you. I bought Toyota Camry 2007 and I am very happy with it

Te
Review №33

Excellent service! I felt very comfortable the minute I came to the dealer. You just know youre going to get great service. Five stars.

Pa
Review №34

DIANA WAS VERY HELPFUL. SHE TOOK CARE OF ALL MY FINANCING QUESTIONS AND SET EVERYTHING UP FOR ME. SAL WAS ALSO VERY HELPFUL WITH THE TEST DRIVE. ALL IN ALL A GREAT EXPERIENCE.

Sa
Review №35

If you ever need good quality work done right the first time, be sure to check them out!

J
Review №36

Great Experience at Alux Auto Worked with Sal and Shawn and bought a car. Car looks great. They treated me well and gave me a great deal

Tr
Review №37

The best car buying experience we have had. Top notch dealership. Honest friendly and professional staff. We have purchased two vehicles at A-lux so far and will certainly be back for our next.

sm
Review №38

I want a truck from them they good customer service

Da
Review №39

I found the Sales Associates to be straight forward and honest. No high preasure, cool. They work very hard to find the lowest interest rate for my situation. Over all experience great.

Ca
Review №40

I love my Nissan Murano. I would recommend A-Lux Auto to anyone in the market for a great deal on a clean used car. I had an excellent experience. They have many cars to choose from. Start looking for your next car here. It might save you a lot of time.

da
Review №41

I bought a pick up truck on Saturday. There is a small problem with the pump, the dealer said they will fix it so i schedule pick it up on Monday. I receive phone call from them around 6 oclock on Monday when i am on the way to pick up the car. They told me the mechanic drink too much over weekend and went to hospital. I am not in hurry so I said it is OK, I can pick it tomorrow. So on Tuesday I called before leaving, they told me they order the wrong part. Again, I am not in hurry so i said its ok, but i need the truck on Thursday morning so just make sure i can get it by Wednesday. On Wednesday, the owner called me, said they order the wrong part again and they cant let me pick up the truck until Thursday noon, he said he will try to work something out and call me back.The problem never been solved and he hang up on me when i called. I cant complete my work on Thursday because of this. And for all the problem i had with them, there is no compensation. Such a bad experience

Ev
Review №42

I have purchased many vehicles in my life this has been my best experience by far. Mike has been extrordianry and has made the experience amazing! Need more Mikes out in the auto sales world!!!

Be
Review №43

Great Experience! Easy to deal with and absolutely no hassle. Would highly recommend, Everyone there is friendly and very helpful. Thanks!!

Da
Review №44

Just purchase my Saab.. got a great deal. Cameron was very great and took care of me. very happy with my new purchase.

Ty
Review №45

HERE AT A-LUX AUTO WE WERE TREATED WITH FRIENDLY AND HELPFUL PEOPLE. WE ARE PLEASED WITH OUR PURCHASE. WE WOULD RECOMMEND A VISIT.

Li
Review №46

Thank you Mike for being honest with us as we went through our car buying experience. The care was in exceptionally nice condition for a low milage 8 year old vehicle. Thank you

Ke
Review №47

ALux Auto is awesome, friendly and trustworthy. Ive been bringing my car here for service for many years and they always fix it right the first time for a great price. When I was in the market to purchase a new car I knew I could come to them and get a fair honest deal. They took great care of me and I will definately continue to bring all of my auto needs to them.

MI
Review №48

Had a great experience at A-Lux Auto! They helped us out & gave us a great price for our car!! We will refer our friends to you!

He
Review №49

Great prices and excellent service.

Jo
Review №50

Drove over 150 miles to due business with A-Lux. Was greeted by a team of professionals that made every accommodation to ensure I left a happy customer. Which I did!! Thanks to the entire staff I drove away with the car I coveted at a fair price. Thanks!!

Da
Review №51

They wanted to run my credit to test drive....bad service and bad business practice. I could have paid you in cash if I chose too. Would never recommend. And the price online is not the price on the car and was not the price when I called. Two thumbs down.

Je
Review №52

Ruben and his team -Sal- did an amazing job at showing me the mechanics of the vehicle as well as the options I had at my disposal. I highly recommend this dealership due to their ease and pain free car buying experience.

Ðǟ
Review №53

We have a love/hate relationship here 2nd time around the car I wanted had just sold. They had a nice deal on the CTS I wanted. But its all good I was able to settle with another car at another dealer. The reason for my 3 stars is because the first experience was not good. 2nd time around new workers whole new team.

J
Review №54

Was treated very well. Showed me the car and the features. Got a great deal and people were excellent. Thank you

da
Review №55

No warranty on any cars there. Very sketchy

Br
Review №56

Xlnt service! We are very pleased with the purchase process and the staff is incredibly helpful and super friendly! Will recommend to others.

Na
Review №57

They STOLE from my center console and didnt even fix my car...I just got an oil change before coming to A-lux auto. I came to diagnose a check engine light. After they check the codes they tell me what they have to fix, and I agree. All of a sudden they tell me I need to do a $90 oil change because my oil is really bad. I decline because I just had it done at another location who recommended A-lux to me. Now I dont trust either place and checked my oil myself. Turns out A-lux was trying to RIP me off and after they remove the check engine codes I find my car returned to me with fast food trash in my passengers seat and christmas gifts missing from my center console. They stole my cash too!!DONT GO TO A LUX AUTO. If you do, dont leave anything important in your car. It might go missing and the owner wont admit any responsibility or compensate in any way, even though the car is in his lot.I want to give 0 stars. 1 star is being too generous.

Gr
Review №58

Great expreince! couldnt have asked for it have been nicer or quicker! would recommend to my closest friends!

al
Review №59

I got my SUV here, they have great service and the prices are really good.

Ta
Review №60

My experience here at alux auto was very good and helpful. all the employees are very helpful n polite. they worked with me on getting financed to get a car and with my trade in. im very pleased with my visit her.

ca
Review №61

I went in to get approved n they didnt approve me and didnt want to work with mePros: nice cars low pricesCon: no warranty they dont call you when your denied

G
Review №62

Great experience, would recommend to family and friends. No high pressure sale.

Mi
Review №63

Worst wanna be dealership Ive been to. All cars are dirty and all missed up. Never going back. Drove 2 hours just to see all this. Dont recommend.

Ch
Review №64

They were very perfessional and honest with me about the car I bought. They were reasonable about the price and were able to get everything done quickly.

Ja
Review №65

Had a great experince with this company. Helpful and professional and did everything they could to get us the car we wanted. I would definently recommend this company!

An
Review №66

A+++ customer service. I forgot i was buying a car they are so friendly. they addressed every issue i brought to their attention. they seemed to want togo the extra mile for your business. I would recommend A-lux Auto to everyone i know.

Be
Review №67

Bought a 2011 Mini Cooper S from A-Lux two weeks ago. Very happy with the purchase. A-Lux is not like your typical used car dealers. No pressure to buy, very friendly and helpful staff (ask for Angelo) and the whole transaction was very pleasant. Definitely made the 3.5 hours drive from San Diego (on a Friday afternoon) a worthwhile trip. If I am looking for another car, I will be calling A-Lux.

Ri
Review №68

Good service levels. Need better facility for your employees. Friendly staff

Iv
Review №69

Had a great experience. Thank you for everything. Much appreciated!

De
Review №70

The owner had just had nose surgery and met me at the door with a HUNK of DRIED BLOOD in his nostrils! The finance company wanted me to LIE about my income, despite having income that they overlooked on my application and THEN made my credit score drop when I couldnt get financed! SHADY!

Me
Review №71

Excellent vendor. very professional. Its a pleasure to do business with the staff. Honest and very pleasant. Thanks

Co
Review №72

Very pleased. Everybody was very professional..will recommend your business to our friends.

Da
Review №73

Went to this place last week and seen a few cars with deals that were too good to be true. So I googled the VIN numbers.... SALVAGED!!! I approached the sales guy about it and he ignored my question. So I ask him again, his response was check our car fax... Several of the cars on their website are salvaged... beware ppl!!

Ja
Review №74

Very fluid experience, no hassle. Really enjoyed working with the entire team and will refer business here

Ja
Review №75

Very rude and his attitude was for sure not to for the customer.

An
Review №76

THEY HAVE GREAT CUSTOMER SERVICE. AWESOME!! TOTALLY RECOMMEND IT!

Me
Review №77

We had a great experience at A-Lux Auto. Everyone is honest and professional and easy to work with. It was worth the two hour drive and I would highly recommend A-Lux to anyone looking for a nice stylish vehicle

Li
Review №78

Very good experience buying a car. Everyone was helpful and easy to talk to. Would come back here to buy another car.

M
Review №79

I am very pleased witht the service i got at a lux auto. Ron was great.. thank you very much

Bu
Review №80

We had a great experience at a lux. Got what we wanted and fast :)

Jo
Review №81

A-Lux motors treated me right. I have been here twice and each time Sean and his group have treated me right. They have always been honest and up front. Even though I have to drive two hours to get here it is worth it every time.

Do
Review №82

Bought a truck got a great price

Sa
Review №83

Ron provided all the information I needed to make an informed decision on buying this vehicle. I would definately recomend him to my friends and family.

Ce
Review №84

OVERALL EXPERIENCE WAS A GREAT ONE NO PRESSURES VERY FRIENDLY AND DIANA IS AWESOME .

Su
Review №85

JUST PURCHASED A VEHICLE. ITS BEEN A GOOD EXPERIENCE SO FAR. THEY ARE WILLING TO NEGOTIATE GREAT OFFERS.

Wa
Review №86

After researching many cars and having read exemplary reviews on line about A-Lux Autos I decided on one their vehicles. I could not have made a better choice, Shawn (owner and a busy one at that) made the whole process of trading my less than perfect BMW for another. A-Lux have got it right, Dora (finance manager) is a delight to deal with and the whole experience was a breeze. I would have no hesitation in recommending A-Lux to any of my friends. Thanks again guys.

El
Review №87

The salesperson and all the staff at A-Lux were very professional and competitive with the prices. Would definately recommend this dealer to friends and family.

Ro
Review №88

NICK WAS GREAT TO DEAL WITH AND KNEW ALOT ABOUT THE CAR. THANKS!

Pe
Review №89

They really worked with me towards getting another car and had great customer service

Ch
Review №90

I will definitely recommend A-Lux Auto to anyone I know who wants to purchase a car. I dont buy cars very often, and was not looking forward to the experience at the outset but Soran was an excellent salesman, straightforward and low-key. I had already picked out the car I wanted from their website, and I appreciated the detailed information and even video on the car that I found there. All aspects of the transaction were handled professionally, and I am very happy so far with my 2009 Nissan Murano.PS. This is a legitimate review :)Chris Stevens

Ja
Review №91

Bought a jeep today great experience in n out quickly thanks for the fmgreat experience

Va
Review №92

Staff are professional and helpful. Would recommend this place to a friend and family.

Jo
Review №93

A-Lux Auto was great to me. This was the first time buying a car from a dealer, and they were helpful the whole time. They did not pressure me into making any descioins which was important to me. Go ahead and check them out if youre looking for a car. I reccoment them.

Ce
Review №94

Excellent experience very helpful in trading in with strong knowledge of all vehicles at location.

Je
Review №95

Awesome place to purchase good used cars for excellent prices!

PJ
Review №96

Great Experience, fast easy, friendly service. Would definitely recommend

Si
Review №97

I am really happy with my expierance wit A lux auto .. The whole process was smooth and easy. I will be back

Mi
Review №98

A fair deal. The vehicle looks good and well prepared. No high pressure to buy.

El
Review №99

A-Lux was very helpful in accommodating me. They had the car ready for me to test-drive as soon as I arrived, and they had a free carfax report on autotrader. They also were very friendly and take very good care of their vehicles, servicing them at their own lot. I would definitely recommend them.

Da
Review №100

Fast, honest service with fair prices.

Information
64 Photos
100 Comments
4.4 Rating
  • Address:10970 Firestone Blvd, Norwalk, CA 90650, United States
  • Site:http://aluxauto.com/
  • Phone:+1 562-484-3344
Categories
  • Auto repair shop
  • Car dealer
Working hours
  • Monday:11AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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